Took my company vehicle in due to a popping joint when I backed into my driveway. They had…read moreenterprise replace both axles and turns out the problem still exists. I stopped using the 25Ave/SR40 location due to overstating something is bad and verifying somewhere else it was not, never using Pep Boys ever again. They are just a scam bunch of so-called mechanics.

Changing for the worst . Over price and wont go there ever again after this last visit . Insulting…read more. No paper towels in the bathroom and no water for coffee .

Took my car over there . It's missing a timing belt cover the timing is off.not good I wouldn't…read morerecommend.

So, my service results here have been mixed. Several years ago, I took a mounted tire here to have…read morethe bead reseated after an off-roading mishap. They did it quickly and cheaply ($10). A couple years after that, I had this shop replace the crankshaft position sensor on my Jeep. They charged me $130 for the part and $50 for the labor. I assumed, based on the cost of the part, that they were using genuine Mopar parts. Well, 25,000 miles later, the part went bad and I replaced it myself. The new part WAS Mopar, but the part this shop installed was definitely not. Non-Mopar CPS's go for as little as $10 on eBay and as high as $50, so I'm not sure why I was charged almost five times more than the most expensive aftermarket part, but that was unreasonable. Anyway, that's my experience. I now live further away and I do all the work myself. The only reason I needed them for this job was I had been injured and needed the car before I was going to have full use of my fingers again.

If you're looking for an oil change and don't want to spend the extra dollars it would cost if you…read morewere to take your car to the dealer, I highly recommend Tire Kingdom. They do more than just oil changes and so the staff is much more informed and knowledgeable than the ones working at Jiffy Lube. Prices for a full synthetic oil change is around $70.00 but they have some discounts that will bring your total much lower. I walked out the door paying around $63.00. The absolute best part of the oil change is that they offer a free tire rotation which is around $20 with an oil change; not only is this the main reason for brining your car here, but the staff and mechanics were courteous and helpful. Hopefully ya'll have a Tire Kingdom near by where you live!

Dont' use this store. Their emplovees, especiallv their manager are completely incompetent and when…read morethey screw up their corporate is just as shady talking about "company policy." Stay away from this place if you want a company with integrity!! No quality, no value and over 100 bucks for an oil change? Shitty people.

was quoted a price then when I called about car was advised working on an estimate. if you like…read moregetting ripped off then this is the place for you. told rep do not do anything I will pick up the car. I did pay the 89.99 plus tax for an oil change and picked the car. any place you find is better than this place.

I scheduled two appointments with Pep Boys in Ocala on 8/21/2025. Both for Oil changes and a tire…read morerotation. I arrived at the Pep Boys, 2170 NE 49th Ct Rd, Ocala, FL 34470 in Silver Springs for my 10:30 Appointment and found out my appointment was made at a different store in Ocala at 2425 E Silver Springs Blvd, Ocala, FL 34470. Anyway, the lady told me she would work my car in for the oil change so I left it there dropped my son off for his class at CF and returned an hour later to drop my truck off for service and take the car. They had not touched the car, even though there were two employees in the office and one actively working in the shop. I told them I could not wait any longer as I had to return my son's car to him. So, I took the car and drove down to the other Pep Boys at 2425 E Silver Springs Blvd, Ocala, FL 34470. Asked them to use my trucks appointment to service my son's car and they said they could have it done in 45 minutes to an hour so I left it with them and my wife and I ran an errand. Came back and same thing as the other store. They had not touched my car! And same scenario two guys in the office and two in the shop. I understand people get busy but don't promise what you can't deliver. I used to get good service from Pep Boys but not anymore. I have other auto Maintenance choices and Pep Boys is now off my list.

I don't think I'll take my vehicle in again after getting an oil I left and my van sounded like I…read morehad after market air intake installed.i had to pull over from the highway cause it sounded loud when I would push the gas to find out they didn't put the air intake box back in .

I went to my next oil change and they had told me that I was better off driving the extra 300…read moremiles. This take 5 almost cost me my vehicle on an oil change

I was referred to this by Tire Choice on 200 in Ocala however when I called the number the message…read moreI received was "This number is not in service. ". After a few attempts I started looking elsewhere and found an awesome repair facility in Spring Hill called Bills European Autoworks. They work on all European models including Mercedes, Audi, Jaguar, Porsche etc. Let me tell you I am so glad the this car clinic advertises the wrong number or maybe they went out of business but the place I took my Jaguar to was amazing! The people there are incredibly honest and trust-worthy and treat you and your vehicle with the utmost respect! Not a spot of grease or oil got on anywhere on the car much less my interior! Their prices are VERY reasonable. The work was done properly and actually EARLIER than the time it was promised! They did all the paperwork, emailing and phone calls to my extended warranty company as well as sent pics and videos of the repairs needed as required. There was NO back and forth as they completed all the paperwork with required video and pic verification of the scope of work that it needed, parts list and labor charges. A day and a half later they received the authorization from the warranty company to proceed with the repairs. They dotted every "i" and crossed every "t" so the warranty company could make a rapid decision! The work was not only completed ahead of schedule but it was completed excellently! I am going to return to Bill's European Autoworks in Springhillfor even the smallest of service. It's too bad Ocala doesn't have a reputable place like this. I hope this review helps you.

I just took my Mercedes in to check on a small unusual noise it was making randomly. The owner…read morereally listened to me describe everything as best I could, even listening to my suggestions as to where to maybe check. They spent plenty of time checking the car over, taking it for a good road test to try to replicate the noise, which they could not, as I actually expected. After a bit more discussion, I suggested that I continue to drive it to see if whatever they did do maybe fixed the issue or otherwise to let the issue become more pronounced and I'd bring it back in. We agreed that was a good approach and I suggested we just "settle up", but the owner would not take anything from me, claiming they could not find anything wrong with the car so there's no charge. I insisted that at least PLEASE post some sort of "shop charge" for the time and effort spent, but he would not hear of it! I left kind of bewildered, like "what just happened here...?" I would say with business ethics like that, you can be GUARANTEED of not getting ripped off if you take your vehicle here!! It's a good-sized garage, v. comfortable and quiet if you have to wait, but by no means "fancy". But do make an appointment. My wife and I just moved here from W. Palm Bch and let me say this guy reflects very well on Ocala: BRAVO European Car Clinic!!