Outstanding Customer Service! The Manager does a great job…read moreand also helps out at other locations when they need an extra hand. It's the only place a go to for an oil change.

I stopped in for a quick oil change. The guy was friendly and pulled me straight in the bay and…read moregave me a cold bottle of water. You remain in your car while they work. They check out your vehicle and tell you what it needs. It takes a little longer than 5 minutes but it's quick and not expensive.

Had to take our 2018 Nissan Frontier in for another Full Synthetic Oil Change after a year. Decided…read moreto have a few things done, which included Brake Fluid, Differential (front & rear) and Transfer Case. On the phone, the employee quoted me under $600 with a Transmission Fluid Flush, not including the extra oil; however, when I arrived and decided against the Transmission Fluid, they quoted a similar price. Realizing they didn't factor the Military Discount, they said they would input that. Initial they said it would take about 2-3 hours, but finished in 1.5 and that is with the inspection, which does concern me. Either way, I left and later reviewed the bill and noticed nowhere did it mention the Military Discount. After speaking with the employee again, he explained the system would not allow them to input it, so they just discounted the cost of the other services to make up for the difference. This indicates they could do better with their communication. As usual, they did recommend other services, which are in line with the manufacturer suggested maintenance, which I decided to do next time and didn't pressure me. During a previous visit, they suggested an engine air filter replacement on a K & N, which is washable and lasts the life of the vehicle, so that raised an eyebrow. It's funny how most businesses, including vehicle maintenance establishments tack on extra fees for Convenience?

A year and a half ago they replaced my steering boot and axle but screwed it up by installing the…read morewrong size. After losing transmission fluid and the car having to be towed, they finally installed the right part. The manager at that time apologized and said the next time I come in for an oil change, it will be on them. Fair enough. Except... This morning I went in for an oil change - crickets. No record. Plus they charge $6.90 for shop supplies and $2.43 for a "convenience fee". And they compute the taxes on all of the above. So the $59.99 oil change became $74.52. I call that deception, along with their forgotten promise.

Everything was done perfectly and professionally our 2020 jeep gladiator has a valvoline oil change…read moresince we got it at the one on 17th st Javier was awesome and explained everything perfectly

Amazing customer service always smiles when being greeted in. BUT why isn't there any Air…read moreconditioning in the lobby. Thankfully I didn't bring my baby and need to sit in an air conditioned environment while my vehicle was off. Side note/ corporate if your AC wasn't working I'm sure this issue would be resolved while sitting at your desks but these hard working men don't have a functioning AC for when they come into the lobby for even a break?

Called at 11am and asked if there was availability for afternoon oil change. Told yes, agreed on…read more2pm. Dropped off car at 2pm and was told they would call when ready, didn't appear to be busy. I called them at 4:45 because they closed at 5pm that day and hadn't called yet. Two rings then dial tone. I called again, employee picked up this time and said too many customers ahead of me. He asked if I could get my car tomorrow. I said i couldn't and this should have been explained to me when I first called at 11am or at 2pm when I dropped off my car. Employee said it would not get done and seemed unphased. Got a ride up there and got my key back. Waste of time, pissed. Do not go here.

They give you a price depending how you look so be careful cause they are thieves. They gave my…read morebrother an estimate to repair his a.c. for 4000.00 we went somewhere else and got the repair for 350.00 big difference bad business stay away!!!

i came from Tampa to take my brother into surgery. As stressful as that was I also ended up with…read moreroofing nail in my tire. It had been an already emotional day for me when I had to quickly bring my car to Pep Boys shop. Not only was I greeted with kindness Rich Flippin made my day a little brighter! Thank you Rich for showing me kindness and your mechanics giving quality service!

We moved to Ocala and needed help with our tires. They saw us right away. Since then we have…read morebrought our MINI Cooper for an oil change and a flat tire (damn nail on the road). Rich, Alex, and their team have been great to work with. So much so that I've returned with pizza a few times as a thank you to them. We are loyal customers now;)

As a young female, oil changes and work on my car has always been a spot of anxiety for me. at…read moreother places (like dealerships) I've waited hours and been hassled with up-charges. But at this Firestone I have always left in a timely manner and the staff have always been so friendly! When they come to me with anything additional, its a rarity for them to do it, so I know it's worth it and they discuss it with me. This is the only place I trust to get my car taken care of!

had a spike in my tire it couldn't be patched . I was leaving on a road trip the next morning…read more Firestone manager heard me saying I had an autistic son . he came out said come inside he got me a brand new tire mounted he said use this one and I will order the matching one for your car. I paid him and when I got back in one week he had the tire waiting for us, in no time i was out the door and in my car and away I went. I will use them for all my non warranty work on my suv. nice guys thank you all

"I stopped by around 8:20 a.m. for a slow tire leak. There were no vehicles in the service bays,…read morebut I was told they couldn't even property inspect the tire with soap and water because three appointments were arriving in about 20 minutes, and the next available appointment was 2:00 p.m. Since I had to work, I couldn't wait. I understand shops have appointments, but I was disappointed there wasn't an attempt to fit in a quick inspection or offer another solution. I'll be taking my business elsewhere."

Easy to schedule an appointment. Quick, responsive and attentive service. Conveniently located to…read moreThe Villages. Would highly recommend.

I had a 12:30 appointment and my car was not looked at until 1:30. I was there until after 3:30. I…read moregave them a 2nd change by working on my other car, same day. What I was charged for changing front disk brake was as they say Highway robbery. I left TCASC with the same issue I came in with and I was told that the rotors was the issue, the rotors was not the issue. I will not be returning to any Tire Choice Auto Service Centers.

They treated us amazingly. the service they gave us was beyond friendly and top notch. I couldn't…read morerecommend them more after our personal experience with them today. thank you Tire Choice!