Union is a great employee! We had some issues but this gentleman handled everything professionally…read moreand stayed calm in a situation that was a bit stressful. He apologized, took responsibility, called other locations and tried to make the situation right.

I have been dealing with an issue since March, specifically the Anoka Valvoline, making countless…read morephone calls to customer care in an effort to reach a resolution. In September, I was told the area manager said to reimburse me for the part. However, no one ever followed through with that decision. I continued to call and get no where and now there is a new area manager and I'm not being reimbursed. Both customer care and the store managers have repeatedly told me that they "stand by the area manager's decision," so why wasn't the first decision followed through with?! If Valvoline truly stands by its area managers' decisions, then why was the original decision not honored and followed through? This situation should have been resolved months ago. I have made several attempts to contact the new area manager through customer care, leaving multiple messages and emails requesting a follow-up, but I have received no response. I understand that he has made his decision and that everyone appears to be standing by it, but as a customer, I deserve an explanation as to why the original decision made in September was never carried out. The lack of accountability, follow-through, and communication in this process is completely unprofessional and reflects very poorly on Valvoline as a company.

I didn't actually get a service done at this place, but man, was my phone interaction terrible. The…read moreguy i spoke with on the phone was rude, unprofessional & just outright mean. I wanted to have them look at an issue with my car (just inspect for now & see what kind of repairs it needed and a quote for the repairs first), and told the guy i wasn't sure if i'd be able to do any repairs today due to financial reasons. The guy got extremely defensive and told me that this wasn't the shop for me due to that reason. DO NOT recommend!!!

I can't say enough about this place!! Gary??? He has a heart of gold... George?? Ya just wanna hug…read morethis guy!! They have bent over backwards for me- keeping my truck on the road, accepting payment terms, fitting me in with little notice....... It's just SOOO atypical, of the traditional stereotype, of a "shop"... They have compassion, integrity, and are genuine GOOD PEOPLE... I may live in White Bear Lake, but, I'd never dream of going ANYWHERE, but Ramsey, to have my truck fixed!! Auto Fitness??? Truly are THE BEST GUYS OUT THERE!!!!!!!!!

I have absolutely loved coming to Valvoline. It's conveniently located, the men come to greet you…read morewhen you're in the line and tell you how long the wait will be and which lane to pull into. I appreciate goin here for my oil changes and minor light repairs as opposed to local mechanic because the turn around time is unmatched andthey don't come back with laundry list of repairs that'll cost ya an arm, leg, and an elbow. Luv the customer service here

I brought my 2024 Lexus RX350 in for a oil change and a tire roatation on July 3, 2026, I gave…read moreTyler Dole my key to unlock my wheels. He led me to believe that he was the manager. He tried to sell me Transmission service, Rear differential service, Fuel system service and Radiator service. He told me that the LH rear cv axel seal was leaking and it should be repaired. I asked Tyler if they were able to take tips, and he replied yes. I gave Tyler a one hundred bill and told him to buy the guys lunch. if left there 55 minutes later. I made a appointment at the Lexus dealer for the upcoming Thursday on July 9, 2026. When i got off the phone I realized not only did I not get my wheel lock key back, but they never rotatied my tires. I called Valvoline the next morning on July 8th, 2026 and explained to the guy that I needed him to check if he could find my wheel key? He replied (if they didn't give it back to you it's here so come and get it.) After work that day I stopped by to pick it up. I was there for 45 minutes and they couldn't find my wheel key, Tyler said to me (not that I don't trust you, but I need to see in you glove box and in your trunk. Tyler tried to call his manager Dylan for 10-15 minutes but no answer, so I left. Tyler called me about 15 minutes later and said Dylan told him to refund me for the tire rotation and we could call it even, I replied you never rotated my tires, At that point Tyler said he would call me in the morning. The next monring I waited for his call, that never came, so I called him and he said we are really busy, can I call you in 10-20 minutes? I said yes! That was 17 days ago, so I'm thinking they have no intension on replacing my wheel lock key. I will be telling everyone I know about my visit to Valvoline in Elk River. I work in the automotive business not far from Elk River and i will bring it up to anyone who lives in the Elk River area and tell them to tell all their friends and neighbors. Greg

Staff is always very nice and not too pushy about additional services. I would recommend them to…read moreanyone.

techs need to be retrained on how to change oil so there customers don't have have to come back…read morethree times in one week to get it fixed.

John's Mobile Repair Service to the rescue - 4 stars!…read more I inherited a nice riding mover that smoked and blew oil out of the bottom. And as a smaller issue, I have a cheap push mower that I couldn't get started. I just wanted to know if the push mower was trash or worth salvaging. But my main concern was the rider. John really came to my rescue. Unfortunately, as a result of health issues and then spinal surgery, hauling my rider to a repair service was out of the question. I've been hiring a mowing service, which has been pretty expensive since I have a full acre of land. John communicated well and he arrived early. He got my rider all fixed up - fast! He pumped up my tires, he told me I needed a new battery (I knew that one already, my cheap trickle charger never worked), he cleaned out my gas lines & carburetor, and he tightened my oil drain coupler spigot...but I still need a new one...but no more blowing out oil, just small drips until my part arrives. He gave me part numbers for an air filter, a battery, and a spigot. He got my push mower going too...in only seconds. Nice! The whole thing cost me $240 bucks...plus a short punch list of parts I needed to order...which I can install myself. I really appreciate that he discussed money, in advance, before he started work. I had NO IDEA what to spend. But he wisely suggested I shouldn't exceed 300 bucks because I can buy a similar used riding mower for 500 bucks. Makes sense. John is a nice guy but he has some severe health issues, which he freely discusses. There were a few minor glitches during his visit but all-in-all, I'm very happy and I'm impressed that he's still hitting the pavement and running a business, despite his obviously painful disabilities. Thumbs up! -Maxx

We called John's Mobile Repair service because our John Deere Riding Lawn Mower stopped running…read more We took it to a local shop who had told us that it wasn't worth repairing. when John came to residence to diagnose the issue he had spent 15-20 on it and found the issue, it was a bad head gasket. He was able to replace along with a tune-up, oil change and he sharpened the blades. The riding lawn runs like new. John was on time and very professional and he had good humor, which was a plus for us. We certainly are to recommend his service to anyone who has small engine repair needs.

If I could rate a "0" I would. This is the worst shop I have ever used to service my vehicle. I…read morebrought my vehicle in because the car was shifting erratically and the digital dash was acting erratically as well. Slim's group changed the ECU computer 3 times, and charged me 3 times at $1000 each time, no warranty on the computers that they installed, and I still had the same problem. I took it to another shop, explained the issue and the mechanic said I think I know what it is. $45 later and the car was working as expected. I went back to Slim's to tell that what it was and he called me a liar. Never again! Avoid this business like the plague they are.

Slim's Auto Repair - Anoka, MN…read more Slim's came highly recommended by a close family friend, Dave Marrs -- a man who, even after moving away from Anoka, still drives back just to have Slim's work on his vehicles. That alone told me everything I needed to know about the kind of trust and loyalty this shop inspires. I showed up at Slim's tired, stressed, and honestly just needing someone real -- someone who'd talk to me like a human being, not a problem to rush through. I'd been through enough breakdowns lately (cars and otherwise), and I needed honest communication, fair pricing, and a genuine sense of care. Slim's delivered all of that and more. They explained what needed to be done without condescension or fluff, kept me updated, and finished my "blower motor surgery" along with a few other diagnostics quickly and efficiently. When I picked up my car, I slid into the driver's seat, turned the key, and just knew. You know that feeling -- when the engine hums smooth and steady, and your gut says, "She's good." That's the Slim's difference. It's not just about fixing cars; it's about restoring trust -- in the work, in people, and in the idea that good businesses still exist. Slim's Auto earned not just my five stars, but my respect, gratitude, and repeat business for life. -- Christina Evers #AnokaMN #AutoRepair #FiveStarService #HonestMechanic #CustomerForLife

I have been a dedicated customer since we moved to the area 7 years ago. I can't say anything bad…read moreabout their oil changes, but that's the problem. They gain your trust and then you scam you out of thousands of dollars without an apology. They quote you $460 for brake pads on a car that has been there for multiple inspections and then they charge you $1300. The same car they charged $1100 to fix the heater blower in the middle of December. They charged more than the car was worth after quoting significantly less. They are very nice people, but be careful.

I feel like I was mislead and set up to pay more than twice as much as they originally quoted me…read more It was supposed to be back brake pads on my son's car, turned into a pin breaking and an additional $700. The gentlemen that I was dealing with on the phone did not explain the situation well at all and the potential outcome. If I knew the percentage was high that I would be in an additional 700-800 dollars, I would have chosen not to proceed. That is a fourth of the cars value. Very disappointed in the transparency of the communication. I would look somewhere else to service your vehicle.

A great bunch of guys. Aaron and Bob are knowledgeable, competent and honest. There's a saying,…read moreif it ain't broke, don't fix it. Well, that holds true here. They're not going to tell you something needs repaired if it's not broke. Some shops, either because of dishonesty or incompetence, will make unnecessary repairs costing you hundreds or thousands of dollars. I bring all four of the family vehicles here because I know I can trust them.

Awesome experience!!!!! A+++++. My wife called on a Monday, they got the car in on Tuesday. Ran…read morethe check engine code, diagnosed the problem, fixed it, took a total of 15 minutes and charged me $0!!!!! Amazing! For that 15 minutes, that place has earned a customer for life. Don't take your car anywhere else.