Ken and Malcom were very knowledgeable on what they were doing and were able to to Explain to me what they were seeing and what was causing it. I was in and out quick. This crew is awesome. Come see them! read more

Had oil changed here for my daughter's car. The did not put all the attachments back on for the under engine splash guard and it fell off. We filed a claim and they are saying our daughter hit something and ripped it off. None of the attachment points are ripped. Then had one of the bolts come off in the driveway. There are 10 attachment points and they all look like this, but somehow this was ripped off. We are out $700 getting this replaced. Claims is a joke and won't do anything. They denied the claim after we repaired the car at our expense. Avoid unless you want extra expenses added on. read more

Take 5 Oil Change - Oil Change Stations Near Me - Saginaw, Texas

Pricing doesn't make sense. Guy came to me just to grab more money. Nobody seems to be on the same page. Never ever have I paid over $120 for an oil change . Wouldn't recommend going here. Why they always out of the oil you actually need? But always got the most out expensive one reset for you at any Time Prob top 3 worst experience I've had read more

I am a long time customer of take 5 in Jacksonville Florida. I got a brand new car, never been to anyone outside of the dealer. Went to take 5 for my first outside oil change. They took the engine filter cap off and never put it back on. This is a dealer specific part which costs 85 bucks. I called to put in a claim 3 times with their claims department and they are giving me the run around saying someone will call me back everyday. I will call again tomorrow and be headed to this location when I get off from work. It's either going to be my part or my money. Needless to say I'll never deal with Take 5 Texas again. This experience has left a sour taste in my mouth because I expect the people under my car to know what they are doing and to do the job well. Unhappy camper! read more

Caleb and Alex gave me great customer service. Very nice staff!! They were able to provide me with a print out of all services at all take 5 locations! Thanks guys!! read more

Took an hour and a half to be seen. Saw three guys working one car at the same time, Then would all move on to the next. Never again. read more

Take 5 Oil Change - Oil Change Stations Near Me - Saginaw, Texas

New staff is horrible; very rude, very disrespectful, not professional at all. They will Sneak extra charges on the bill with out speaking with you first. when you question the I assume manager Malcom threatens to call the police. I brought a quart of additive to replace a quart of oil; I've never had issues with anyone anywhere doing this; well their oil change includes 5qts my truck takes 6 but I had the quart of additive so there should not have been a $10 charge for an extra quart of oil when I brought it!!! When putting oil in my truck it was spilled down the side of the engine and onto head and exhaust manifold, they did not check air filter, wipers or any thing else that is supposed to be checked. They never even did a final check on the oil once they filled it they told me to start the engine, slammed my hood and yelled at me to get out the F out and leave....I've never had a problem with take 5 before I've never had a problem at this specific location. However if I do decide to go back to a take 5 it will be the one in lake worth, I believe he was the manager his name was Logan he was very nice and talked with me while I was upset/angry trying to figure out who I could speak with about what happened and he went out of his way as much as he could to help me and apologizing for what happened even though it was not his store or anything to do with him....so I still could never get a answer why a $90+tax oil change came to $102 when I had a $25 off coupon read more

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I drive an hour to come to this one because they are always fast and efficient and even if I'm in my work truck they still take the time to get everything done right and friendly and quickly. Aiden and Ken did a great job! read more

Take 5? must stand for 5 hours. This place is completely unorganized and chaotic. After 30 mins of waiting and no vehicles being finished, I decided to leave. As I was leaving I see the employees all talking with no sense of urgency whatsoever. Do not come here unless you have literally all day to waste. I strongly suggest taking your business to Valvoline right down the street. read more

Highly recommend if you want to waste your time. Take 5 is for hours, not minutes. All I needed was an oil change; in the two hours I waited, they couldn't even deliver that. read more

Terrible service, they said it would be a 15 minute wait, turned into an hour and change of wasted time. There were only two cars in the 3 car bay and no one in line when I pulled up, it took 45 minutes for them to get a single car done that had already been in service when I showed up. By that time, four more costumers had showed up, two of which already pulled away due to the wait time. Another 10 minutes to even get me into the now open bay, while four guys in uniforms just wandered around talking and laughing having a great time. No one spoke to me after I was guided into the bay, and after another 15 minutes I was done waiting. I'm never going back to this location again, and if this is how all of Take Five had decided to set its standards, I'm never going again. read more

Tyler and Evan were awesome! But why is corporate not allowing the bay doors closed in this freezing weather? I don't understand common sense should flow from the top but this appears the other way around. Sick employees can't work. So they would then have to close the doors. Save them the heartbreak and sick day! read more

So I've been to this location several times before and the experience has always been ok. I understand that when it's busy you can have a pretty good wait, but today there were two cars in the bay that had been there for a while and one car parked that was waiting on service so usually that means I could get in and out of there in a reasonable time. I was wrong! I waited for almost an hour to even pull into a bay and then another 30 minutes for the employees to finally start changing the oil on my car. I would have left but I absolutely need to get this done today. But the reason why it took so long was because the three employees that were working were definitely not interested in moving any faster than they had to. They were more concerned with what was on Their phones and talking about what video games they liked to play. What plans they had after they got off work. What made all of this even worse was the manager on duty was the main culprit. I'm done with this place. There are a lot of other options in the area and I'm sure they will be quicker and more professional. read more

Sat in my truck waiting for about 30 minutes while the technicians were joking and playing with each other while cars sat in their bays undone! Completely not caring about the full parking lot they had waiting on them. Horrible service in my opinion. read more

Got an oil change from Tristan, Joe and the crew and was very happy with their service. Keep up the hard work guys!

Excellent service! Everyone was professional, polite, and very helpful. Definitely 5 star service

Always a long wait and they let ppl cut in line. Haven't been able to get an oil change here so it's not very good

TL;DR: They lost a bolt removing a part that didn't need to be moved and then used a zip tie to hold it in place without telling me. I had seen this chain pop up in my area and the idea of getting a contactless oil change during this pandemic enticed me to come in. It was Friday at noon and they were quite busy. I was directed to one of two bays that both had a line with 5 cars deep. Each car took about 20 mins average. When I finally got in, the process was quick, friendly, and efficient. The guys working on my car was friendly and professional. Fast forward a couple of days, I started noticing a noise coming from the engine. A noise I knew was not there before getting the oil change. I brought it back that weekend and Jack took a look but was not able to diagnose it. He tightened some bolts an assured me everything was in place as it should be. He suggested I come back when his manager was there. So I came back a few days after that. Austin, manager, was there this time and did his own inspection. He basically told me again everything looked like it was in place. The only thing he could suggest it could be was my AC compressor. We turned the AC off and on and noticed that the noise was reduced when the AC was turned off. He made it clear that it was just a guess and gave me a card to a mechanic nearby. Instinctively I didn't think it was a coincidence that I heard this noise right after getting an oil change here. I am paranoid when it comes to hearing any abnormal sounds from my car. I purchased new tires for my car and the mechanic there informed me that the sound I was hearing was coming from a part that had been zip tied down due to a missing bolt. Attached is a picture of a weak ass green zip tie that was placed because someone lost a bolt when removing a piece that didn't need to be removed. The air filter could easily be accessed by simply popping out a segment of the airflow piece thingy. The white zip tie is from the place that I had my tires replaced. They did a better job at temporarily fixing the problem. Two stars because they were nice and it turned out to be a minor issue. Nevertheless, I will not be returning and placing my car under the care of the inexperienced techs here. Because of them, I have zip ties under my hood right now and that's just not cool. read more

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Take 5 Oil Change, I took my dad's car to take 5's saginaw on saginaw blvd and Bailey Boswell to have an oil change and replacing the engine air filter. As soon as I drove my car off the lot after having all of the services done, the engine completely shutoff and check engine went off, I literally got stuck in the middle of the road. I walked back to the store to tell them they messed something up and need to fix it because my car was working fine until they replace the air filter and change oil. The tech called the manager to come by and she couldn't identify anything, she said she would call me the next day but I didn't hear anything back either. Thank God my cousin lives near by so I could ask for help to push the car to the nearby Walmart auto center's parking lot and had their supervisor looked at. He said since they don't do engine, he couldn't do anything but it sounds to him when Take 5 Oil Change changed the air filter something messed up and caused the butterfly door to get stuck, he did write a small note to describe his finding and the event that happened. I had to leave the car at Walmart auto center's parking lot overnight until the following day to tow it to Freeman Toyota so they can take it apart to see what's going on. Low and behold, when the Take 5 Oil Change's tech changed the air filter, he broke a plastic piece of the box and it caused the butterfly door to get stuck, which caused the sensor to go all crazy and shut the engine down for safety concern. They did give me a report of their finding and the fix. I have already called Take 5 Oil Change hotline to report the issue, and was supposed to hear back from them in 5 days but it has been over 2 weeks without hearing anything. I'm extremely disappointed with Take 5 Oil Change for the bad customer support. I'm out for over $600 between tow truck and the dealership to fix this problem that was caused by Take 5 Oil Change and what irritated me the most was the fact that I didn't hear anything from the store manager or from your team when they told me I should hear back within 5 days for this issue. Please have your team contact me to sort this out or I will blast my bad review all over the social media and google review read more

Waiting 45 mins only for other cars to get serviced in other bays. They only had 2 people working. Never coming back here again

Super efficient and super friendly staff that makes the most of their job as fun and team work environment a scan be. A customer actually bought them all lunch from Raising Canes the day I was having my oil changed. I think that's a true testament as to how appreciated their positive and professional attitude is. This particular location in Sago aw is the o ly one I use solely because of the fun staff that truly does a great job. read more

They didn't put enough oil in my newish Mazda CX5 that I religiously had oil changes on. I had to replace my engine and the company would not take responsibility even though they had fired the staff for that reason at the same time. read more

I really love this location. Staff is always helpful and kind. Super quick once you get in the bay. My one thing, which is probably either an owner/corporate thing, is that it seems like this location is understaffed. When I got my oil changed there were only 2 employees working. The guy gave me water and was transparent about the wait, however I personally don't think that there should only be 2 guys on shift knocking out car after car, especially in this heat. I'm sure Take 5 treats their employees well, however it seems like they're doing the absolute most they can with the least they are given. read more

The guys motioned us into the bay and started working on another car. They did not communicate with us until after 15-20 min passed. We then asked how much longer. It was another 10 min longer. They were polite and nice but the time to wait and not letting us know the length we would wait wasn't very professional. Also one guy was vaping while working? Really? read more

Super quick service. I was dreading the wait but these guys were efficient and friendly to boot!

I understand wanting to be done for the day, but if I arrive well before they close and they have a bay open, don't come out and say we are wrapping up for the day. I'll take my business elsewhere read more

We got an oil change. It took about 20 mins from arrival to departure with 2 other cars in front of us. They were very nice, had a great attitude and very informative. Definitely pleased with the service! read more

You'll be in and out within half an hour if there are no wait times. You can also get an inspection and wipers for your car here. #themoreyouknow read more

Service at this location has taken a HUGE dive since my last review. Be prepared to stay for 1-2 hours; hopefully not more.

I've dealt with this location twice. First time I needed a state inspection. They told me the wait was 30 minutes. 2 hours later they pull me into an oil change bay. They then kept trying to get me to do an oil change when I did NOT need one. I manage a mechanic shop and I know my car. I had just done one 3 days prior. They had me back up. Wait another 30 minutes for my state inspection. This time, I got there 15 minutes before close. 1 car in the bay. And the man said they already took their last customer and refused to do my inspection. read more

Stopped in during my lunch break and got my inspection and oil changed in plenty of time to return. They were professional and courteous. I'm not very well versed in automotive s but they explained everything and helped me decide what was best for my vehicle without trying to nickle and dime me. I will definitely be back and recommend this play to anyone looking for good service! read more

waited an hour just to be told they didn't have the oil my car needs besides that the employees were nice

This place is bad. Only one bay for inspections, tell you it'll be a few minutes later. Thirty minutes you're still waiting , cars jumping the line. Workers are clueless. It's an overpriced oil change and they are constantly up selling you on overpriced wipers, lying about the condition of the air filter. If you don't mind wasting an hour or two and paying too much for products and like poor service, this is the place for you. read more

Very professional and efficient. Just don't come here on the weekend because the wait is very long.

Second time I've gone and not gotten a oil change. Customer service here is terrible. Do not recommend! read more

Extremely sufficient and they explained their process to me. They automatically gave me 25% off my ticket. Will consider returning again as I did not need to leave my vehicle, I was greeted, and they explained to me my options. read more

Just drove up , all 3 bays were full and nobody waiting in the parking lot. I was told it would be a 25 minute wait. I decided I would come back tomorrow. Drive back around the building about 5 minutes later and a new truck is pulling into the bay. Theres only 2 guys working in there so he knew there was about to be an open bay but told me a long wait time to discourage me from waiting. I said " man that was a fast 25 minutes" and he just shrugged his shoulders and walked off. So if they tell you there's a long wait its probably just a deterrent. They need more help in there and maybe they would want to do their job. read more

Great Job!! Nick and Julio were both professional and courteous, best oil change service I've received! I will definitely return for future services! read more

This particular store is by far the most effective, efficient, and friendly staff. You can tell they are selective in hiring process.The manager is hands on and is always in a coach and train mode . I can't see how anyone can leave dissatisfied. I happily drive out of my way to go here . Great job Marques and the rest of your team !! read more

Take 5 Oil Change - Hard working professional team. - Oil Change Stations Near Me - Saginaw, Texas

TOP OF THE LINE CUSTOMER SERVICE. Like many of you, I have been receiving oil changes and inspections for quite a while now, but none like this. I had the pleasure of being assisted by Bill and Christopher and was BLOWN AWAY on both visits by the service and professionalism they displayed. The level of communication they provided to me as a customer, as well as their crew was AMAZING!!! Not to mention the fact they got me in and out in no time. They are a well managed, tight-knit group that went above and beyond, not just for me, but for a full lot of vehicles they were in the process of servicing. No doubt about it these guys have got it together and now have a life-long customer in me and my family. Take 5 is lucky to have such a wonderful crew here. Thank you and I will continue to refer my friends and family to this location. read more