They were pretty rude when we drove up and very short when we asked where to go. They constantly…read moretried to upsell us on everything and told us we needed services that we had literally just gotten done a month ago. We just needed an oil change! Also very expensive even with the online coupon.

I went to Roadrunner Lube and Tune twice- once for an emissions test and once for an oil change on…read moreanother car I had. Dang, these guys really try to upsell you on everything. They were trying to get me to do their oil change. Anything and everything, they were trying so hard to upsell me. I won't be going back. They say they will give you an all-point inspection. "You need your coolant topped off, that's $X." "Oh, you need a filter, that's $X." I came for an emissions test. I'm already paying a lot for that. I don't want to spend more money. I also told them I already had an oil change scheduled for my car the next day. When I bought my car, they gave me six oil changes. They still wanted me to get my oil change with them. This place doesn't take no for an answer. Learn to accept NO, and maybe you will have more people come back. ****Ladies, don't go here. I will bet $100 they don't do this to men. I tried to give them a chance twice.

I went to the Valvoline Instant Oil Change on North Freeway in Fort Worth, Texas, at the Presidio…read morelocation. I have been going there for years. Normally, I pull into line, they know what they are doing, and everything goes smoothly. This time was completely different and honestly the worst service I have ever received there since they opened.As I pulled into line, the technician asked me, "What does this truck use?" I was shocked by the question. It uses oil, specifically Full Synthetic 5W-20. I then explained something they should have already known. My Ford F-250 Super Duty uses a specialty oil drain valve system. You do not remove it with a wrench like a regular oil plug. It has a cap that unscrews, then a special fitting screws onto it, and a wire mechanism opens the valve so the oil drains safely through an orange PVC hose into the oil receptacle. I specifically warned them not to put a wrench on that valve because it is a specialty plug, and if they damaged it, they would be paying to replace it. Immediately after that, another technician wanted to perform the light inspection. I told him I had already checked everything myself, but I let him proceed anyway. He checked the low beams, high beams, left and right blinkers, brake lights, and tail lights. Everything worked fine, exactly as I expected. Then he moved on to checking the tires. He kept looking around the driver's door frame trying to find the tire pressure information on my truck. He looked and looked and still could not find it. Even then, he still seemed confused. I then asked him what the actual tire pressures currently were. He told me he could not check them. I was stunned. I explained that all he needed was a tire pressure gauge, something that looks like a pen that fits on the valve stem and pops out the PSI reading. Simple. Easy. Apparently, he did not even have one. At that point, I suggested they pull up the previous service records because all my information should already be there from prior oil changes. The technician admitted he did not know how to access the records. Meanwhile, another technician was already preparing to pump oil into the truck. I literally had to yell, "Stop!" because I wanted confirmation that they were actually putting Full Synthetic oil into my engine. I demanded that he read the oil specifications out loud before pumping it in. He recited the specs back to me, but I still had to take his word for it because they would not physically show me the container or label before pumping it into my truck. Afterward, they checked the dipstick and showed me the oil level. Then came the pricing. I pulled out the Valvoline discount certificate they emailed me, valid through May 24, 2026, for either $35 off or 20% off service. They scanned it, but then I got hit with an upcharge of around $12.50 for extra oil. Here is the scam with these oil change places: they know exactly how many quarts every engine requires, yet they conveniently structure their full service to include one quart less than what many trucks actually need. My truck requires 6 quarts, but their package only includes 5 quarts, so they automatically charge extra for the additional quart. In my opinion, it is a long-running upsell tactic used by quick oil change businesses to squeeze more money out of customers. Then they handed me the service reminder sticker. I looked at it and immediately noticed something was wrong. The next oil change was listed at only 3,000 miles. I said, "That math does not add up, and that is not the specification for Full Synthetic oil." The technician then admitted that they now put 3,000-mile reminders on everything by default unless the customer specifically requests otherwise. That made absolutely no sense because Full Synthetic oil is designed for much longer intervals generally 5,000 to 7,000 miles minimum, and in many cases 8,000 to 10,000 miles depending on driving conditions and manufacturer recommendations. When I pulled out of the service bay, I stopped and asked the technician guiding vehicles out how long he had worked there. He said only a couple of months. I asked him directly if he understood the proper change intervals for Full Synthetic oil. First, he said 5,000 to 7,000 miles. Then he corrected himself and said 8,000 to 10,000 miles. I told him exactly; so why are customers getting 3,000-mile reminder stickers? He admitted that was simply their default setting now unless customers requested otherwise. I told him I had been going to that location nearly since it opened, and today was the worst service I had ever experienced there. The old crew used to service vehicles quickly, professionally, and confidently. They knew what they were doing. He then told me many of the experienced employees had quit or moved with management. I told him I remembered the old employees. I could go on with all their mistakes, this is enough.

I called in for info and even got texted a coupon!…read more Awesome quick service by someone named Emily and 2 other guys. All of them were great and informative without pressure. Will definitely be back again for my next oil change and inspection needs!

They are always prompt and honest. I have been there for several different issues and have never…read morehad to return for the same one.

It's a classic case of seeing how much money they can scam out of the customer, i'm pretty sure i…read morejust paid them 200$ for them to do nothing on my car. They talk down on you like your stupid in an attempt to manipulate you to paying money for whatever they can charge you for. They have ZERO empathy to your situation, nor care to talk to you like a normal human, like they genuinely just try to make you feel stupid by everything they say so that you give them as much money as they can manipulate out of you. Don't send anyone to this place, especially for anything AC related, they have this sign says free AC check, but they genuinely would rather see you lose money than get anything fixed on your car. They don't care about the longevity of your car, they want your car to break down so they can squeeze every little bit of money out of you as possible. Hated every second of being in this place. Never come in, disgusting.

Saw a flyer in Auto Zone in Roanoke. Took my car there for a state inspection. Very friendly staff…read more I met the owner who gave me good recommendations to bring my car back for some work. State inspection was very affordable. Will definitely bring my car back to get repaired.

They do not deserve a star, owner needs to humble himself. We had a flat tire, my husband went in…read moreto ask for help change a tire or rent a jack to change our tire and he said NO. Then my husband said I am not from town I came from Dallas and he said "And you came from Dallas just for that" LITTLE DOES HE KNOW, MY HUSBANDS WIFE IS AN ATTORNEY AND CAME FROM DALLAS TO GET DOCUMENTS SIGNED FOR MY CLIENT. IF YOU ARE HISPANIC DO NOT COME HERE.

377 AutoCare, Are very professional and excellent service. I highly recommend for any car needs…read more Customer for life!!

AVOID THIS PLACE!!! Do not waste your time or money here…read more I brought my car in because my driver's side window made a cracking noise and wouldn't roll back up. They told me the whole part needed to be replaced -- then ordered the wrong part twice, making me sit in the lobby for almost four hours. After they finally "fixed" it, I noticed my driver's door handle felt a little stiff, but I didn't think much of it since the window was my priority. Not even three months later, the window had the exact same problem again. When I took it back, I specifically asked the young guy at the front desk if there was any warranty, and if not, what the next step would be. He told me it was still under warranty and they'd fix it at no cost to me. After waiting two more hours (conveniently until the lobby was empty), he came back and told me they were going to charge me again because their warranty is only one month. I told him it had been more than 30 days since I first brought it in and that he had already told me there would be no charge since the part was completely replaced. (I paid $300 for the part plus labor!) He then told me to wait again, and after another two hours, he said they "fixed" it and would charge O'Reilly's for the labor since their part was the problem. On my way home, I realized my driver's door wouldn't lock -- the pin stayed all the way up and wouldn't go down. I couldn't lock it with the remote either. So the same day, after being there from 9:00 a.m. to 11:45 a.m., I went back at around 2:30 p.m. to tell the same guy about the lock issue. They made me wait another hour and a half. When they gave me the car back, the lock pin would only go halfway down, the door handle still wasn't fixed, my automatic window button no longer worked, and now my electric mirror on that same door was dead. To top it off, when the guy inspected it and we closed the door, the entire panel came loose! Whoever worked on my car did a completely lousy job. Now I have a car with: A driver's side door that only locks halfway A broken electric mirror A window button that doesn't work A loose door panel This is by far the worst experience I've ever had with an auto repair shop.

Ask for VEE she will take great care of you and any of your questions. Especially if you're not a…read morecar person. She has your back! State inspection only look 15mins so the guys know what they're doing. They did try to sell me 2 filters (gas intake & indoor A/C filter) but I didn't need them! VEE went out of her way to be professional & helpful to me even though a bunch of people were behind me!

My experience here was extremely frustrating. I dropped my car off on Monday and didn't get it back…read moreuntil Saturday. They didn't even look at my car to diagnose it until Tuesday. After the diagnosis, I was told it would be done by the end of the day Wednesday or Thursday morning. I called Thursday and spoke with Eric, who told me it would be done by the end of the day or Friday because they had just received the part. I called again Friday, and once again I was told it would be done by the end of the day or Saturday morning. At that point, I told Eric that he had now given me essentially the same timeframe three times. Instead of acknowledging the delays or simply apologizing, he gaslit me and acted as if the conversations had never happened. When I pointed out that they record their calls and asked him to go back and listen to the conversation, he said he was not able to access it. What I don't appreciate is being repeatedly given a timeframe, making arrangements based on that information, and then being told something different each time I call, followed by having the conversation denied. I'm a single mom, and being without my car for nearly a week was extremely difficult. A little honesty, communication, and accountability would have gone a long way. I will never take my car here again, and I would strongly recommend looking elsewhere if you actually want your car back "kwik."

I was coming from Okc and realize my tire was falling apart and had to stop and get one. This place…read moreis dropped me in and out very fast with great customer service and a great prize for a new tire. Thank you so much!

They bent my wheel installing the tire, would have been cool if they just told me instead of…read morenoticing for myself after install.

5 Stars - Honest and Reliable…read more Texas Tire has earned my trust. They've had more than one opportunity to charge me for expensive repairs--but instead, they chose honesty. For example, I thought I needed a full TPMS sensor replacement, but they quickly diagnosed the real issue and let me know that a simple patch would do the trick. That kind of integrity is rare. G was especially respectful and professional throughout the process. I highly recommend Texas Tire to anyone looking for fair pricing and dependable service.

The value of paying your car tire warranty is fake on this store. Paid warranty and now I cannot…read moreget it. Tires worn out side by side and some in the middle