I had an appointment for an oil change I had an appointment for one pm they didn't get to it until…read more1:PM and I didn't get my auto back until 2: 10 not happy

I called Eavers for assistance with my Ford Escape and was told to bring it in for a diagnosis. I…read morewas assured they would have an answer within an hour, but it ultimately took about seven hours. Their labor rate is $150 per hour, so timely and accurate communication about the status of the vehicle was especially important. The issue was determined to be the water pump, but the warranty claim was not submitted correctly, leaving me facing a $1,200 out-of-pocket expense. I explained that, as a mother of a medically complex child, coming up with that amount immediately would be difficult, but I could pay it within a week. I was assured that would not be a problem and that the vehicle would be ready by then. After having my car for approximately 2 1/2 weeks, I called to pay and was told the vehicle would be ready in 30 minutes. To give them extra time, I arrived two hours later. When I got there, they initially couldn't locate my file. Once they found it, no one could clearly explain the status of my vehicle. After asking to speak with someone else, I was informed that the repair had not even been started. The explanation given was that they had the wrong parts. Considering they had already had my vehicle for more than two weeks, this was extremely frustrating--especially after I had been told it would be ready that day. I asked whether the repair could at least be completed the following week, but was told they could not guarantee anything. I explained that this is my only vehicle and that I rely on it to get my daughter to her medical appointments at UVA. Rather than offering any solution, I felt as though I was being encouraged to take my business elsewhere as he dangled the keys in front of me. I have never had such a poor experience with a mechanic shop. Eavers used to have an excellent reputation, but my experience since the ownership change has been disappointing from start to finish. Charging $150 per hour creates an expectation of professionalism, communication, and efficiency that was simply not reflected in my experience. Based on my experience, I would not recommend them if they were the last shop on earth.

Be careful. They stripped the threads of the drain plug in the oil pan and now the oil pan has to…read morebe replaced, $1000.

They need to take the word "instant" out of their title. It was an hour sitting there waiting…read more SLOW. Nice but very slow.

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Helpful and honest mechanic. Highly recommend. this shop conveniently located on route 250.read more

he put a brand new AC compressor. didn't charge. it said he put a new starter on my truck. it's not…read morea new starter up there. what he did was change the battery up under my seat for my push button and I'm very upset

I would leave 10 stars if I could! Lenwood at the front was as helpful and friendly as anyone could…read morebe! And Shane in the shop was A+++! They brought me in for a flat repair, and it wasn't repairable. Being in a rental, they got me on my spare and got me on my way in no time. Although I didn't buy a tire since it was under the vehicle's rental warranty, they were absolute gentlemen and really saved my butt tonight! And oh boy, their shop is the cleanest I've ever been in, both inside the waiting area and in the bays. 10/10 Huge thank you to Lenwood and Shane!!!!

We got burned! 5/20/2025 The worst and most expensive auto…read moreservice that we ever recieved! With the name Firestone and ASE Certification you'd expect a lot more! Our car was running rough, their scan showed 4 different codes related to ignition coil issues to misfires. the tech only changed (4) spark plugs, and applied "fuel & induction decarbinization" that wasn't discussed or really approved beforehand. THE CAR STILL RAN ROUGH! Spark plugs(Denso IRDM 5358) were -------------$29.99 x4 = $119.96 (Autozone price, $8.99) Remove&Replace spark plugs -----------------------------------------$187.20 Fuel Induction Decarbinization -----------------------------------------$74.99 (Autozone CRC Intake valve cleaner, $16.99) Fuel system service labor ------------------------------------------------$69.99 Total after small discount, $406.93 I inspected the igniton coil and spark plug wires myself with little effort and discovered corrosion on coil contacts and at spark plug wire ends. YOUR CUSTOMERS DESERVE BETTER SERVICE FOR THESE HIGH PRICES! My girlfriend took the car back to report the same problems and only got, "I'm sorry....." I installed new sparkplugs, sparkplug wires and new ingnition coil for around $165. it only took around ONE hour! I hate to think what the bill would've been for them to correct their blunder. ASC Certified my ass....

I came for a state inspection for my car i scheduled online. After being informed by a hand written…read moreletter on their front door their state inspector was on vacation through Monday, I went inside to ask when I could schedule an appointment. I was informed they don't schedule those appointments, it's first come first served. I told them I scheduled an appointment specifically for a state inspection online, and I can only assume the person at the front desk thought I was on the wrong side of slow in the head, as he repeated himself, a lot slower this time. I asked when the inspector would be back, and he said Monday, which didn't match the handwritten sign posted on the door. I asked what time Monday they started inspections, and he informed me at 8am, told me there were 20 people already showing up, told me good luck, and smiled as though he scratched and sniffed himself and he really liked his aroma today. I am happy I was not able to get my vehicle inspected. The website was misleading at best (maybe I missed small, corporate sized printing somewhere), the person at the front desk is as welcoming as a colonoscopy without anesthetics, given randomly while stuck in rush hour traffic in Atlanta after eating Chipotle, and I suspect even if the mechanics were solid folks, the animated merkin posing as a human would find something billable to fix before my vehicle passed inspection. Highly recommend a visit, simply for an opportunity to get a solid look at what the absolute lowest end of customer service looks like, and finding joy in imagining someone getting kissed with a brick :) You could not decrease the value of the visit if a homeless person used the parking lot as a port-o-let, and asked me for a dollar, all while maintaining eye contact.

I had an 8AM appointment for tire rotation and oil change and my car didn't even move for the first…read morehour I was there. This CB my first and last trip. My time is money just like anybody else. Disappointed in the service.