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    The Cell Lab

    4.0 (4 reviews)
    Closed 11:00 am - 6:00 pm

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    8 years ago

    They accidentally deleted all of my storage and still charged me full price. They don't use legit parts and order fake stuff from overseas.

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    10 years ago

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    AT&T Store

    AT&T Store

    2.3
    (9 reviews)

    So I came in asking and looking for headphones for my new IPhone Pro Max 17 that's being delivered…read morethrough FedEx this week. It's been a min since I got a new phone. So I asked if the new phone would come with headphones, because I couldn't remember if they did it didn't... the only employee working, at 1:15 pm 02/03/26, Latino in his 20's looked at me like I was an idiot and said with a smirk, "they haven't come with headphones since 2021"... that would be common knowledge to him; since he sales phones for a living... I don't. So I think it's worth asking... then I asked if he had any head phones with cords In his store, he again looked at me like I'm an idiot and said "we definitely don't sell headphones with the cords here".... So if you want to be looked at like an idiot and talked down to... head here to AT&T at 4423 E Thomas Rd.

    I'd give them a negative 10 if it was an option for the lack of respect from the "manager" that I…read morereceived. I upgraded my iPhone and could not complete the transfer, therefore, I went to this AT&T store for help. I was so frustrated and beside myself because AT&T promised me by phone that it was "super simple" to transfer the phone info from old to new. It wasn't and when I got to the AT&T store I was beside myself. The first sales person I came across was Victor who was trying to help me but eventually the rude manager "Bryant" stepped in (he didn't give me his name and wouldn't allow Victor to give it to me, but I looked at his name tag briefly). That manager "Bryant" stated "I'm being rude to you because you're coming at us" and no one was "coming at them" and I tried to explain that I have been at this all morning since 4AM and I'm frustrated. The manager "Bryant" said to me we're done. I asked well can you at least help me prepare my old phone to be sent out. The manager "Bryant" said no because you're a liability!" Victor was willing but "Bryant" said no, and told me to "get out of my store". All I could think about was why didn't I visit this store before upgrading, because based on this experience I'm sending back the new phone to AT&T and going with another carrier because not only was this behavior from "Bryant" uncalled for but unnecessary. I work with customers and they always come first especially when they are experiencing "hang ups" with our service. Never have I ever been treated so poorly outwardly and with such confidence. It's as if "Bryant" owns the AT&T store and maybe he does, but he needs to be schooled on customer service, because he had no experience in being the expert how to treat customers. I was not only frustrated with the AT&T product, the new pi phone, I was also embarrassed by "Bryant" for not knowing how to behave.

    Talk A Lot Wireless- MetroPCS

    Talk A Lot Wireless- MetroPCS

    5.0
    (2 reviews)

    Where do I even begin with this review? I usually despise dealing with cell phone companies after…read moremy previous experiences with Verizon. I have had MetroPCS for about two years now and every employee I have spoke with has been helpful. However, Samantha displayed exceptional customer service. I lost my cell phone and called this location to inquire if they had the same phone in stock. Samantha answered, was polite, and answered all of my questions. Luckily their stock had one more of my phone in stock so I hung up and drove to this location. Entering the store I saw a young lady (Samantha) and an older man inside. I first assumed that both of them worked for MetroPCS when I was in the parking lot. As soon as I walked inside I heard the man yelling at Samantha about phone prices. I quickly realized he was in irate customer. For about 10 minutes he yelled about the phone prices telling her she needed to give him a lower price on a phone. She explained all the options available, costs, and why the cost is what it was. He kept rambling on about how everyone in Florida sucks (what?), everyone in Arizona sucks, he claimed he knew she was lying and to give him the special discount. He dropped his sunglasses and kept saying really weird and crazy things that didn't make sense. Samantha remained calm and polite even while he cursed at her before storming out. I have worked in customer service for years and was impressed that she was able to keep her composure while he treated her that way. After he left she was sweet and helped me get my new phone set up. She also let me know when my next phone upgrade was available and let me know what phone cases, etc were available as well. MetroPCS, if you are reading this you are lucky to have an employee as professional as Samantha. She deserves a raise!

    Jose was great! Fast, efficient and informative! Left with a great deal and switched providers…read more Love my new phone!

    The Cell Lab - itservices - Updated July 2026

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