I stopped at Totan's to replace the DLP set I bought there 15 years ago. I was greeted with a…read morefriendly hello and they listened while I explained what I was looking for. They are extremely knowledgeable and explained all the options available. I was then offered the best price on the set i choose. On the day of delivery, Mark and his team arrived on time and began by removing the old set, which was a monster. They then installed the new set and took the extra time to assure everything was working as I hoped it would. They were courteous and professional. I've returned to Totan's whenever I have entertainment needs and will continue to do so in the future! 5 STARS

Matching prices great customer service and they do it all! Install and setup. Everything went…read moresmoothly.

This is the worst phone repair shop EVER! I brought my phone in to get the front screen replaced…read more When I returned to pick it up, the guy told me that the screen he had didn't work for Verizon phones. He said that he would be able to get a screen the next day. As he handed me my phone, he informed me that the back screen cracked when he started to remove the front screen. He told me that he would order both front and back and replace them both the next day. I waited all day for him to call when the screens came in, and then decided to go there. When my husband and I got there, he said he had the screens and that I could pick it up in 2 hours we decided to wait. My phone has never worked right since, and the back cracked within a day. I live in Tennessee, so I can't do anything about this until I am back in Illinois. No one answers or returns calls! He changed me $150 for a repair that ruined my phone! I also noticed that he chipped a part of my camera light meter which effects my phone's ability to adjust the brightness of my screen!

Go here if you want to be robbed. Scammers and unprofessional customer service. Phone worked when i…read morewent in for a new screen and was told they can fix it in a few hours. 2 days later i was a told my phone was ready but i needed a new phone from them. Scammers. Stay Away.

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.

I filed a claim and they only fix one of the issues that were a result of the Phone being dropped…read moreand I was told to go file another claim. Terrible. Thanks for the response. I did show the vibration issue to the technician when I dropped off the phone, and he mentioned that he thought it could be related to the camera. I also followed up specifically to ask if the vibration issue had been taken care of. When I picked up the phone, unfortunately, the vibration issue was still not repaired. Both technicians made it sound like repairing or replacing the vibration motor may be a more involved repair. If that's the case, maybe the phone needs to be replaced, or the necessary part needs to be ordered. I'm happy to bring it back in. Just to clarify, the screen was never cracked on this phone. The phone was dropped, and it appears the impact dislodged or damaged multiple internal components. I'd just like to make sure all of the issues caused by the drop are addressed.

Dante was very courteous and prompt. He replaced batteries in our car key fob and garage door…read moreopener in just a few minutes. Good service, good price.

Very ignorant behavior- extremely dissatisfied with the service provided. Don't recommend to anyone.read more

Russell has always solved every technical problem that I have seen him come across! He is always…read moreprofessional and so nice. You can't go wrong with him and I recommend him to anyone in need!

This guy needs to work on his communication and people skills. Long story short he gets backed up,…read morestarts blaming the backups on everything else but himself, and then gets rude if you press him after the job takes 2 or 3 times longer than he quoted you. Shop is a mess. That's the first red flag. When I went back to get my pc because it still wasn't finished the lady that was there (I think it's his wife) couldn't find the bag of screws and took a FaceTime call to track it down after 10 minutes of looking. Then after I got home I realized I left the charger for my Razer pc there. Went back and of course, " oh no, whatever you brought with we gave back". So I needed to measure the port and order a new generic charger from Amazon. I'm sure my old one ended up on eBay. Whatever. If you feel like you absolutely need to get something repaired there, DO THIS: Take a picture of what you are dropping off, and have him write the inventory of those items on the invoice he fills out! CYA! (Cover Your Ass). Otherwise be prepared to have him argue with you on the phone when you ask why it's taking so long. Don't say I didn't warn you lol. And of course he's going to reply to this review with something snarky. Can't wait!

I have a valuable 50 year old guitar amp that stopped working. I found Albertronics, which…read moreincludes vintage electronics among the many things they repair. The owner, Alberto (who plays guitar and is very knowledgeable about amps) diagnosed and repaired my amp, which now works excellently. Alberto takes pride in his work and does what he says he will do. No tricks or broken promises -- he is very honest and knowledgeable in electronics. I recommend him to my friends.

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!