I've never been so wildly disappointed in a kiosk until today. My expectations are pretty low for kiosks as it is but really.... This was a joke. I bought an otterbox phone case for my iPhone 5 twelve days ago. When I bought it he swiped my card on his personal cell phone and I was sent a text message as a receipt. No paper receipt was given (not that it matters anyway) I tried to take it back tonight and showed my receipt. I was told they don't do returns period. Not with a receipt and not without one. Mahammed was beyond rude while trying to locate the owner (his cousin) and ten minutes later when he finally came over he told us it's their policy that they don't give money back. Not ever. On top of that he then lied and tried to say he personally sold me the case and doesn't understand why I wanted my money back instead of an exchange. I know who sold me the case, and I remember clearly he wasn't there or anywhere near because mahammed and some girl were alone behind the kiosk flirting the whole time. Thanks for the disappointment and I hope you enjoyed the countless people that left your kiosk during this interaction. I will be sure to tell everyone about my experience. Looks like it would have been worth the walk to best buys store in West Towne Mall. read more

Went in to fix my iPhone home button, we agreed on $50 and he just takes the phone and starts working on it without saying anything else to me, and also continued to talk to his 5 friends who were obviously not there for business. When I came back an entire diff person tells me its no its not 50 anymore, he decided to replace my charging dock too, so it would be double. After some debating he called up the original guy who, finally came by and they tried to bully me into paying for the extra job we never agreed on. I told him I fix iPhones myself sometimes, I just don't have time to unscrew 30 of the worlds smallest screws so don't lie to me that you need to change both in order to fix the home button. The "boss" finally said whatever and I paid the agreed on price. And that was after 2 attempts to get an extra $20 then an extra $10. Seriously, are you that desperate? You walk around like you're some highly paid exec but sit here trying to cheat me out of $10? The parts are under $5 online. Talk n Fix near the Sephora entrance, make sure you get a written agreement first or they'll pull this crap all day. I'm sure they pull this on unsuspecting and less knowledgable people all the time. read more

Worst fucking place on the planet. Had a perfectly working iPhone with a small crack in the corner, took it in to get screen replaced for about $140, now the whole phone is fucked up. Brightness, flash, etc. Dude broke the case too, gave wrong change back, complete and utter moron. Biggest scam, don't know why they're allowed to be a business. read more

I cracked my phone screen pretty badly and I tried going to the Apple Store to fix it but it was a 2 hour and 40 minute wait before they could even start to fix it so I went across the hall to another kiosk and they recommended me to talk n fix they extremely kind and they did the job quickly and well. They were a little expensive but they were most definitely worth the extra money. read more

Ok so first of all let me say the manager at this kiosk in the mall is a good guy... My fiancé and friend were with me on 2 separate occasions and both agree he's a fair businessman with good customer service skills. Now I had gotten my iPhone6 in the mail the day it came out as I preordered... Problem was that I hadn't ordered any type of case, I had the phone only a few days and was worried about dropping or scratching it SO I was in the mall with a girlfriend and she needed to use the restrooms. We walked by and I stopped at the kiosk to ask about phone covers and they had one I loved!!!! Bright white and hot almost neon pink, completely my style and I was so happy to have it but being me I did haggle a bit and the manager gave me a fair deal. Now when I purchased it I noticed the material was very soft almost suede like... Well women wear makeup and it was bright white... Hmmmmm sounds like this could be a problem later. Well the guy told me if there was any staining problem to bring it back and he would exchange it for an equal price cover no problem. So I agreed-paid and was super happy, for 2-3 days until my makeup wouldn't come off the beautiful cover :( so I tried cleaning it every way I could think of (except I did not use bleach or windex) but alas nothing worked. Maybe 2 weeks after my purchase date I brought the cover in and an employee was there and he let me look at covers, I was trying to pick one out to change it for and the manager shows up... He's completely cool with me exchanging the cover and helps me pick one out, no making me feel guilty, nothing. Suggests maybe windex could have worked but didn't make me feel bad for not trying that yet as I tried everything else. So here I am typing this on my phone with a new cover, baby pink and black with a hard shell so no stains will get on this one!!! I preferred my first cover but still like this one and am overall happy with giving my business to this place. I feel like with kiosks it can go either way but this particular one earned my trust and business, I plan on sending friends looking for covers since the manager is a guy who stands behind what he says. Very happy--thanks again! I'll be back when I want to get another cover :) read more

The only recommendation I would give on this place is to stay away. They do not stand behind there products and do nothing but rip people off. We bought our daughter a case for her phone and it covered the flash. This made it difficult to take pictures with. We had bought it for Christmas and brought it back as it wouldn't work even after they guaranteed it would. They wouldn't do anything about it and just said they just bought the place so they couldn't help us. Even though the same people we're working there. read more

Not happy with their customer service. I had paid them to get my phone part and they said I would receive it in a couple of days. I called almost every week to check in with them and they kept saying it would come in a couple of days. This went on for more than a month, when I finally went in to go ask what the deal was. And again, they still did not have my part. I was ticked off, I demanded a refund. I would never recommend this place ever! read more

I am an EXTREMELY dissatisfied customer. If I could give this business zero stars it would be too many. I had the broken screen on my Samsung S4 phone "fixed" at this Talk 'n Fix location. Ever since it was "fixed" I have had many problems with the touch screen working. The back button on the bottom left doesn't light up at all. The screen works once or twice and then the touch mechanism either freezes or you touch it and it chooses an icon or letter that is something other than what you touched. You must then turn the screen off and reopen it to get it to work. There is also all kinds of lint under the screen and that is getting worse because apparently the seal on the device is now not a seal at all. I live 65 miles from this business so have not been able to get back to get it fixed until this past Saturday. I started to tell the "gentleman " at the kiosk what has been happening. Before I could even finish a sentence he pointed at a sign that says "all sales are final ". I asked him three times if that meant he wasn't going to fix my phone. He stated that he couldn't fix it because he would "be out a lot of money " and that the person who worked there before isn't there any more so basically he wouldn't back up the previous person's work. I have warned my friends in the Madison area that Talk 'n Fix is unreliable and disreputable and that I would advise them never to do business with your company. The "customer service" at this kiosk is nothing short of deplorable. If the employee had any sort of customer service skills whatsoever, he would at the very least have listened to what I had to say before shutting me down, and at best would have tried to work something out in order to have a satisfied customer. I am posting this everywhere I can think of so that others don't have an experience like mine. Post script - I tried to contact the parent company via email/web site. Their web site is one page with no links, and the email address given there is not functional. Haven't tried the phone number yet... read more