If I could give zero stars, I would. I'm very disappointed with not only the way this store is ran,…read morebut also how corporate handles issues. I went into the store and just wanted to sign up for one month of tanning, the gal that worked there proceeded to pressure me and talk so much to me about how much better a one year membership is. She went on and on for so long that finally I felt so pressured that I just agreed to the one year thinking ok good I can get going, but no, then she started trying to sell me on their skin care and tanning lotions. People kept coming in to tan and she would make them wait while she explained the skincare to me. I told her I wasn't interested in the skincare, but she wouldn't take no for an answer. I finally had to get pretty stern with her and she finally quit trying to sell me the products. That same evening I was telling my husband what happened and he got upset and told me I should cancel and I agreed with him. I felt so pressured into this one year membership. I called the very next morning, less than 24 hours after joining and asked to cancel and the corporate people told me they do not refund prepaid memberships. So ok, I'll move on and keep tanning. Fast forward a couple months and I forgot my eye protection in the room after one of my sessions. I realized it about 15 minutes later so I called and they told me they couldn't patch me through to the actual store but that company policy is that they will hold onto my eye protection. So I went in the next morning and the same rude girl told me no, that's unsanitary we do not hold on to eye protection. I called corporate again trying to cancel because I'm just so unhappy with how this store is ran and again they told me no. Just don't waste your time here. This company is horrible! And please, corporate, do not comment on my comment saying how sorry you are about my experience. If you're truly sorry, you will let me cancel my membership! Otherwise do not comment on this comment because you don't really care you would just be lying.

I enjoyed my experience here. I suffer from eczema and getting some sun certainly helps…read more Super clean salon and while it is busy, the ladies do a great job of keeping it flowing. Rooms are private and locked. Very friendly staff and very helpful. Pricing is average. Look for coupons online to help you out such as a first time $7.00 any bed. Overall pleased. I was asked about a membership but they weren't pushy!

I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

Emma and Avery are top notch! After being in customer service for over 30 years, I cant tell you…read morehow refreshing it is to see two young and beautiful girls be so good at what they do! They were both kind, upbeat, positive and knowledgeable about the services they're offering! They certainly sold me! Excellent job girls!

First I want to say the staff is wonderful, my complaint is with the owner. I purchased a yearly…read morepackage just 2 weeks ago, when I went to tan today I was told that the package I just purchased no longer exist. I thought a reasonable solution would be for the owner to upgrade me to the next fastest bed for the price I already paid. What I got was that the remainder of my current year wasn't even considered, and that the best he could do was give me 6 months in the faster bed instead of the year I just paid for. Not that they would refund my money or give me the upgrade. In most businesses this would be called false advertising, selling a product for the period of a year and then deciding after it was paid for that 6 months was a better fit for him. I have been using their services for 4 years and each year they find a way to rip me off. I would not recommend using their services.