I had such wonderful experiences here. Cupping and massage. Just what I needed to relax!read more

I was here recently for a pedicure. The spa and amenities are nice. The pedicure was ok, but maybe…read morenot exactly what I would want from a spa environment. Bright lights, and the music is louder than I would prefer, but it may not bother others. The nail tech was nice but they should let the customers decide if they want to talk or not and let them lead. People go to a spa to relax, not to be quizzed about their life. Customers will feel pressured to talk, as not to seem unfriendly. Leave people be unless it seems like they are feeling chatty. I had also requested no scents and no music if possible, and they did not even mention it, definitely used scented prodcuts. If they could not accommodate, that is fine, but what is the purpose of the notes if no one pays attention to it? The pedicure itself was mostly good except that body scrub should not be used on dry skin because it is painful. And even though I am a good tipper, I agree with what someone else said about the auto-gratuity. For what they charge, it should not be necessary for them to pay their staff well all on their own. Overall, just ok.

My no chip manicure peeled off 5 days after the appointment. It was very disappointing. I will find…read morea different place in town for a manicure the next time I visit.

The Spa at Harbor Shores is absolutely wonderful! I have been having biweekly facials at the Spa…read moresince its opening over 10 years ago, and I look forward to each visit as if it were my first. Everything from the warm welcoming as you enter to the serene setting within the spa makes each visit feel special. I have also had facials when traveling, and nothing has ever compared to the treatment I receive here. Their line of Skin Authority products is the best. The Spa at Harbor Shores is truly a gem!

Tammy is a great nail tech I have been going to her monthly for 5 yrs. Not quite sure about the…read morehair stylists

I purchased a voucher or coupon through Groupon. I was nervous about going to a new salon. I love…read moremy old salon, but I wanted to try out other services in the area. I received two reminders via text leading up to the day of my appointment, which I appreciate. When I walked in, I immediately noticed the cleanliness and chic look of the salon. The front person welcomed me and notified the hairstylist I was there. I did not wait long. I met with hairstylist Natalie. She was great. I went in for a haircut, blow-dry, style, and conditioning treatment, but I also asked if she could touch up my roots and tone down my hair color. She looked at my hair, and we worked out a plan. Because I was asking for additional services, she was not able to do both, so I had to prioritize what I needed to be done first, which was my hair color. I should have told them over the phone about my additional service needs. As Natalie worked on my hair, she always kept me in the loop as to what she was doing and made sure I was comfortable. I asked about the toner process which she explained, the science behind it. I learned something new. I also liked that she had a nice hair style for herself. I don't trust hairstylist who can not style their own hair. I was served some hot tea (I was given 3 options: tea, water, and wine I think). When it came down to styling my hair, she asked me what my preferences were. I walked away a satisfied customer. I will be returning to use my Groupon voucher later this month. I love my hair's outcome; now, I look forward to seeing how Natalie layers my hair. Stay tuned for more updates.

Absolutely amazing. Tried this place out because I had a gift card and I can't wait to go back! Had…read morea massage with Rochelle. She was extremely professional, knowledgeable, courteous, and made the experience great! The building was super clean and they were very smart with everything going with COVID. I felt super safe going! I will be going back here in the future. Can't say enough great things about this place!

I have a pre-purchased massage here. I've left numerous voicemails requesting to schedule over the…read morelast week since purchase. I have never received a return call. At this point I just want my money back and I'll find somewhere that actually calls people back to schedule. How do you stay in business when you don't call people back?

Had a wonderful experience. I got a 90 minute massage and Natalie was EXCELLENT!! She worked…read morethrough my knots and knew when to give more pressure and when to ease up. 5 Stars!

Peggy at Waterfront Day Spa is a knowledgeable, professional and fantastic Esthetician. She gives…read morea wonderful facial; you can tell she is passionate about what she does. My skin glows after a facial with her. The spa is clean, cozy and a darling space. Peggy offers her own signature line of products (that are great), along with Pevonia skin care products, makeup, and plenty of other beauty goodies. The only downside is that Peggy is a snowbird, so the spa is closed during the winter months. She is very missed. If you live in or are visiting Saugatuck, I highly recommend seeing Peggy at Waterfront Day Spa for a relaxing, customized facial.

My first massage with Donnell went extremely well. She used just the right amount of pressure. The…read moreresults were immediately noticeable. I get massages on a regular basis and will definitely go back here.

Donnell is a very talented massage therapist. I've been seeing her for 3 years now to relieve…read moreupper back and shoulder pain that I get from stress, tension and an active lifestyle. She has the rare ability to intuitively know where the tension is in my body and work to release it and bring balance. I leave each session feeling lighter. I'm a runner, and I've also visited her after particularly long training sessions and she does a great runners massage as well. I think deep tissue is Donnell's specialty, and that's all I've ever asked for. She applies a good amount of pressure without it being too much. She's located within Hair Innovations and Day Spa, and the room she holds massages in is nice, comfortable and quiet. Unlike some massage therapists I've visited, Donnell gives you the full hour on the table (she doesn't count the time she takes to talk to you about how you're feeling both before and after the massage). As far as price, she's comparable to most spas, and frequently has discounts and promotions. For the level of service and quality of massage it's well worth it.

Unfortunately, although their service is great, their third party booking service Vagaro stole our…read morecredit card card information. Would be very cautious using this vendor again or only pay in person.

This post is long overdue. I wanted to surprise my wife and her best friend from going up with a…read morerelaxing spa trip, and the staff here worked with me to give them an amazing morning. Due to Covid restrictions, Willow aren't currently allowed to serve any drinks or snacks, but they allow guests to bring their own treats to enjoy. The management coordinated with me to provide a mani/pedi for the ladies and to call me for payment so the birthday girls didn't have to worry about payment at all. At the end of the day, Ally gushed to me about how wonderful and relaxing it was. Willow nailed it. The only thing that didn't go great is that the specific nail treatment didn't last as well as expected, but the management made it right. They gave Ally a free touch up and shellack and they reimbursed me for Emily's mani. I will gladly use them again.

I did an 80-minute deep tissue massage with Maria, who is so knowledgeable and wonderful. She…read morehelped relieve my pain and suggested exercises to do at home to help strengthen my weak areas. The spa is very relaxing and professional. My only suggestion would be to space clients out more in the locker room. When you have 3 ladies with lockers right next to each other, it doesn't allow much room to change privately and efficiently.

Best spa in the area. I go for a 110 minute massage every 2ish months and I never leave here…read moredisappointed. I've seen a few different therapists , recently Katie and Michelle, and both were fantastic. They listen when you explain your focus areas and they give less/more pressure when needed. As for the ambiance, it's everything you want in a spa. It's extremely clean and it always smells so calming as soon as you walk in. The front desk gals are always so sweet and accommodating as well!