This review is for the newly open Hadley location:
I had heard a lot of really great things from friends who live around the Amherst community and was very excited when I saw that they had opened one in Hadley, Mass.
Servicescape:
When I first walked in, I was surprised by how large the space was. From a large amount of light let in by the windows to the high ceilings and open floor plan, I was very impressed by how clean and welcoming it was. There was a slightly stale smell to the restaurant but the coffee and bagel smell distracted me from it. The rustic modern design of this "neighborhood coffee shop" allows for a calm atmosphere where students and locals can enjoy some food and coffee while meeting with friends, working, or relax before starting their day or during their break.
Employee Interaction:
Although most of the employees were new, they were all very friendly, outgoing, and smiling. They were very knowledgeable and for the information they were not sure about, they were not afraid to say that they would find out.
When getting my coffee, the employee behind the counter poured the coffee then asked me if I wanted more coffee or if it was enough for adding milk. He also offered for me to be able to pour my own milk because "everyone has a different opinion on how much milk they want in their coffee".
Cleanliness:
Walking into Tandem Bagels, everything is neat and clean. The restaurant's colors are white with dark floors and wood tables. With that, it is very easy to see when something is dirty. However, looking around, all of the tables were wiped down and clean after the customer had left and the floors looked clean with no crumbs around. There were a couple of trash cans with bus stations next to them, but the trash cans were covered with a pleasing trash can cabinet that matched with the theme and allowed for the bagel baskets to be stacked on top of. The trash cans were not overflowing which allowed it to be clean and the bus station was cleaned very often. Since there were bus stations, there were no dirty dishes sitting around which made it feel very clean.
Food Quality:
Our bagels came out with no mistakes and looked very appetizing. The bagels had been made that morning and tasted very fresh. We were also told that they make their egg patties every morning so unfortunately, they could not make it sunny side up, however, it ensured that the eggs were fresh and never frozen. We were also told that all of the food is made daily to ensure freshness and quality taste.
Overall Experience
Overall, our experience was very pleasant. It was easy to locate, there was a lot of parking, and it was very welcoming. The food was very good and fresh, and the prices were very reasonable. It was easy to find a table since there were many seating areas, and everything was very clean meaning that we didn't have to avoid dirty tables. The atmosphere of Tandem Bagels allowed us to feel like we were welcomed to stay there and work as long as we were respecting everyone else there. The employees seemed like they wanted to be there and were very friendly even before they knew we were doing a project at the restaurant. They were very open to answering questions and finding out answers when needed.
I like to have recommendations on where to go for food around the Amherst community and after hearing a couple of people rave about Tandem Bagels I was excited to go. With the experience that I had, I can gladly say that I will be going back there for a bagel, coffee, and to complete some homework. read more