Great oil change experience with the Service Advisor, Ron this morning…read more Good listener, professional, personable and work was completed with no issues. Anybody can sell you a new car, but it's the Service Advisor's efforts that build customer loyalty. Look forward to returning to Serra / Ron next time I need Service.

Professional Grade service is what it's all about. Been here a few times and always took care of…read moremy truck. That's why I buy GMC always good service where ever you are in

I'm honestly surprised to see such a low rating for this dealership. Sometimes reviews tend to…read morefocus on isolated issues or situations that may be outside of a company's control, but my experience has been nothing short of excellent. First, a huge thank you to Luis, who helped me secure a fantastic deal on my Honda CR-V Hybrid when I traded in my Ford Escape. The entire financing team was knowledgeable, patient, and took the time to thoroughly explain all of my warranty options and coverage so I could make informed decisions during the closing process. The service department has also been exceptional. Their customer service is outstanding, everything is handled professionally, and repairs and maintenance are completed in a timely manner. They have never let me down. One example that stands out is when I had an issue with a tire that seemed to attract every nail and piece of construction debris imaginable. Even though they were fully booked and had no available appointments, the team found a way to fit me in. I expected to leave my car overnight, but instead they had it ready for me just a few hours later. I was able to pick it up the same day, and they even made it easy to handle a small additional payment over the phone for a minor service that was needed. A special thank you to Matthew, Jim, and Mark for always providing exceptional service. And an extra shout-out to Matthew, who consistently goes above and beyond every single time I need assistance. His dedication to customer service is truly appreciated. If you're looking for a dealership that values its customers before, during, and after the sale, this is it. Highly recommend!

Would give 0 stars if I could. Very rude employees and not surprised at all that this place is…read morealways dead. They should honestly just close if they don't want to serve the customers.

John was super friendly and went over everything in full detail on what we could do better with our…read morecar and the things that are in good condition he explained well enough for us to know what we have to do and how to go from here. Thank you so much for your advice sir.

I do not trust any mechanic or oil change place fully because of being burned so many times. I do…read morehowever trust this oil change place more then any other one in the area. I drive at least 20 minutes just to go to this specific location. I like the guys there and actually trust them more then many mechanics. At least so far. I will keep driving here for oil changes until they give me a reason not to and then I will be really sad because I've been coming for so long. I will be back. Highly recommend. At least from the years I've gone there.

WARNING!! There are only two reasons to explain my story. (1) You hire technicians with no vehicle…read moreknowledge or (2) you thought I was a stupid woman. I went there on 9/10/23 for an oil change. At the end of the service the technician told me I needed new brakes immediately that there was "nothing left.". I use my vehicle for work so I had a minor heart attack as I just started working again after losing my job in July. Except here's the thing I'm not stupid and I have a father that has taught me how to work on my car. I hadn't heard any squealing or grinding and I had driven less than 30,000 miles since putting brakes on the car. In any case, today I purchased $176 worth of parts and took the car to my family farm. Guess what...the brake pads were BARELY worn. We checked all four wheels and there was absolutely no reason for your employee to say what he did. Luckily I was able to return the unnecessary parts. So if you remotely look like you know nothing about cars be warned. Sounds like upwelling is the game here. I will NEVER use your services again and hope this review prevents someone from getting taken for a ride. Despicable.

I was in the market for a used vehicle when I found the perfect match at BMW of Bloomfield Hills…read more The only challenge? I live in Arizona. As it turned out, that was not a challenge at all. From my very first conversation with "Z," I immediately felt at ease. She became my eyes, ears, and advocate throughout the entire process. Communication was consistently clear and proactive, and she was always accessible whenever I had a question or needed assistance. On the one day she was unavailable, she personally coordinated a seamless handoff to Sam, who was equally exceptional. Sam continued the sales process without missing a beat. Sam went above and beyond to accommodate the distance. He helped coordinate a test drive for a relative of mine, walked me through the various options, and ultimately advocated on my behalf to secure the final sale price. His professionalism, responsiveness, and willingness to go the extra mile made a significant difference. To top it all off, I had the pleasure of working with David, the finance manager. He understood that I was an out-of-state buyer and, rather than pushing unnecessary add-ons or services that he knew I would not be able to take advantage of, he focused on making the transaction straightforward and efficient. A few FedEx packages later, the paperwork was complete and the sale was finalized. I have come to believe that the success of any company ultimately comes down to its people. Z, Sam, and David are a perfect example of the people who make BMW of Bloomfield Hills such a fantastic dealership to work with. If you are in the market for a new or used vehicle, I would highly recommend the team at BMW of Bloomfield Hills. They have set a new standard for dealership excellence and delivered an exceptional buying experience from start to finish. Thank you, Z, Sam, and David, for making what could have been a complicated out-of-state purchase an incredibly smooth and enjoyable experience!

Had a flat tire on the way home from airport Sunday night. They got me in for a Monday morning appt…read moreto drop off my car (with no idea of a time frame). Ordered a Lyft to drive me home. Within a couple of hours they changed out the tire, added brake fluid and fixed something that was recalled. Sent a Lyft to pick me up. Chuck is great to work with. Received text messages along the way to see the progress of my repair. The only downside to service is actually reaching a live person to speak with after going through the automated system and being told the next available appt is 4 days away! Once i reached someone on the phone they were able to check if my tire was in stock and fit me in

Nice services and price. Beat the dealer prices. Everything is good. Nothing to not like about this…read moreplace. Warm welcome when you walk in.

Conner came to my home and helped me with my care. He was the tow truck driver that came to assist…read moreme. He checked the battery and was very thorough. He even gave me suggestions moving forward

Came here yesterday (2/4/20). My drivers side window would go down but not come back up. I…read moreexplained what was going on and said I didn't know if it was the switch or an electrical problem but wanted the window back up. Was told it was the switch to the window and I said ok go ahead and fix it. I was charged $123.00 for the switch itself, and $90.00 for the labor and wasn't even there for a while hour from the time I walked in the door to the time I walked out the door. I went back up there after looking at the invoice and they did work with me and refunded me $100.00, took the new switch off and put the old non-functioning switch back on. I was still charged for the new switch I didn't keep. Later I decided to see how much the switch cost and found it at AutoZone for $52.00.

I needed my rack and pinion replaced in my 2012 Fusion. Sam got me together. Extremely satisfied…read morewith the work performed, also the communication with Sam was phenomenal. Will definitely return!

My experience with Mr Muffler Shelby Township was phenomenal!…read more Friendly demeanor, affordable pricing, efficient, extremely knowledgeable and quality service. I've serviced two of my vehicles there. They get you in and out. Love them! Jay and Keith are the best!! Keith Shelby Township Shout out to technician Keith (great name ) !!

Amazing service. Great guys. Great shop. Highly recommended. 100% recommend them. Super nice and…read morehelpful in every way.