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    Tangle's & Locs Salon

    3.4 (27 reviews)
    Closed 10:00 am - 6:00 pm

    By appointment only

    Updated 3 months ago

    Services - Tangle's & Locs Salon

    Hair extension coloring

    Tangle's & Locs Salon Photos

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    Reviews With Photos - Tangle's & Locs Salon

    David M.

    If you're Asian or have Asian type hair don't come here. Messed up my hair big time. Asked for a simple fade and trim on top. They cut way too high and uneven.

    Appointment confirmation with Kiwi showing price for the line up and fade - $15. He charged me $30 and kept the full $40.
    Phyllis F.

    If customer service, experience, honesty, and quality is important to you when looking for a salon then keep looking, because Tangles & Locs will highly disappoint you. I booked an appointment through StyleSeat for my 12 year old son to begin his starter loc journey. StyleSeat had the starter loc pricing at $120 (adult pricing). I booked and immediately reached out to Tangles & Locs to let them know that the service was for a child not an adult. We were called back and asked to come in for a consult. When we went in for his consult on 2/9/21 we were told by Lee that based on him being a kid and the style he wanted, the price would be $65 for the starter locs (which one person would do) and $25 for the fade and line up. Lee said I would book the fade and line up appointment through TheCut app with Kiwi for the same day the starter locs would be done. I let Lee and the front desk lady know that StyleSeat required me to put my card on file to book the appointment and asked if the price would be adjusted before my card was charge. I was informed that they would fix the pricing the day of the appointment when it was time to pay. My card was to be charged $65 for the locs and Kiwi required cash. So we locked in the appointment date for 2/11 for the locs and I had to book through TheCut app for my sons appointment with Kiwi. The price for the cut based on when I booked through the app was $15, not $25. Today we went in at our scheduled appointment time and they were unorganized from the beginning. They had no idea who was doing what with my sons hair first and asked if we'd be willing to come back at 1pm when the barber could cut my sons hair BEFORE he got the locs. I told her that we were told to book the haircut AFTER he got the locs and we were unable to come back. Finally, my son gets in the chair and they get started on the locs. Things were going well until it was time for him to go under the dryer. The guy put him under the dryer and left him the for 50 minutes (beyond when his hair was dry) while he moved on to his next customer!! I had no idea his part was done. He didn't ask if we liked the twist, didn't say thank you, not a word the entire time. Lee finally came over and said he could go for his cut and at that point it was time for me to pay for the starter locs service. I went to the front desk and was told to swipe my card for $65. I mentioned that my card info was on StyleSeat and she said they had a new system. I asked "are you sure? because I just got an email from StyleSeat about them charging my card for payment." I opened the email to see the full message and it was a receipt! they charged me $120 for the locs AND added a 20% tip!($24 and I am editing my review to update that I was able to remove the $24 tip, but I was still charged $120) Lee came over and said that she was unable to adjust the charges or refund me the amount that should not have been charged. She said she could give me a credit for the next visit, but said she didn't know how to give me a gift card for the difference. I asked her how I would remind her and she said mention it when I call for my sons maintenance appt. BS!!! how does a company not know how to refund or adjust their own pricing within their system? I receive no apology for their mistake! They had no empathy whatsoever. While I was dealing with the starter loc pricing mistake my son had waited 30 minutes beyond his scheduled appt time for his hair cut with no "hey I am sorry I will be with you soon." Nothing! the people in the shop are seriously so unprofessional it is unbelievable. My son gets in the chair for his side fade and line up. I am so beyond done with this place at this point that I tell Kiwi I am going to pay him and go to the car to wait for my son. He tells me my total is $30! this is double the price I booked for through the app and even more than the price Lee told me it would be during my sons' consult. I ended up giving him 2 20's and he did not ask if I wanted change just took the money and stuffed it away. When my son got in the car I lost it! His line up was oddly narrow and slightly off to the left. I told my son we were going back inside. An absolutely unacceptable outcome on top of them way overcharging me for the service. My son begged me not to go back inside so I left completely upset to the point of wanting to cry from the overall experience with Tangles & Locs. I also want to say that I am a tipper when it comes to services (nails, hair, food, coffee, etc.), even when the service received isn't the best, but Tangles & Locs took $80 more than what they should have in an unethical, dishonest way and made zero effort to make it right. I will be looking for a new shop to maintenance his locs, because Tangles & Locs will never have us as clients again.

    This is what was asked for

    I've known the owner for years. Our kids grew up together so close that they still call each other family after 15 years. My daughter went there with confidence that she would walk out with what was asked for and that did not happen. 2.5 hours to bleach and 20 minutes of toner. Leigh herself the so called professional stylist/owner cut my daughters bands while standing at a angle from the the station next to where my daughter was sitting. Yep they are at a horrible slant and the rest of the cut is choppy to match the color. After 6 days Leigh got back to us and blamed my daughter for saying she liked it when in fact she did not and pointed out the flaws while there and was told it will darken once dried. We were reimbursed half of the $240 that was charged because of labor. What labor was done? I was told my email that was in detail of what happened was uncalled for. Leigh is a garage hairstylist and should stay there. No one should be under her supervision or taking her lack of knowledge as if it has substance. My daughter did not go back to "have it fixed" I wouldn't send my dog there for a cut. Loud, unprofessional, disrespectful and should be embarrassed by the quality and actions of the service. I wish I could give negative stars.

    Curls coming back!

    My son has been coming here for over a year getting braids and cut. We have always been happy with our service here. The best thing is I brought my daughter for a consultation because I was really struggling with her hair. She is mixed- black white asian and Latina. Her hair went from ringlets as a baby to dry, brittle, and extremely poofy. Since bringing her in Lee gave us products to use, a trim with some layers, and advice on cowashing. It's been a few months now of doing this and I can see the ringlets coming back in her hair! Now on to me.. I have been trying to get my hair blonde without the warm tones. I've been with a hairdresser for 3-4 years and can never get it the blonde I want. It took Lee ONE TIME! to get it to be the color I wanted.

    Hair is laid!

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    9 months ago

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    6 years ago

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    4 years ago

    Love this place and will keep going back. Lee is and Frenchie are amazing everyone is very kind and helpful. They are busy but professional.

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    Ask the Community - Tangle's & Locs Salon

    Review Highlights - Tangle's & Locs Salon

    Since bringing her in Lee gave us products to use, a trim with some layers, and advice on cowashing.

    Mentioned in 6 reviews

    Read more highlights

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