Needed to address an ant problem in our kitchen. The company was able to schedule a visit first thing the following day. The tech arrived on time, was respectful of our property, communicated clearly his findings and recommendations. I found him to be trustworthy and agreed to the service on the spot. He worked cleanly, throughly, and efficiently. I am satisfied I received the service that was worth the price. read more

I had a bee issue. They came and it got worse and now all I get is an answering machine. I paid them in advance - what a mistake.

The customer service is absolutely phenomenal here. I appreciate that they go out of their way to help their customers. Ten stars!!

Service guy didn't cover all our living areas, left a mess while here and I'm pretty sure was sneaking peeks at our under age daughter. When I called management to complain they were rude and argumentative. Will NOT be using again!!!! read more

Tapout Pest Control was outstanding. They were very responsive to my termite issue in the attic issue and fixed the problem very quickly and at a fair price. Al explained everything thoroughly and showed me photos of the damage. Al was very courteous and helpful in person and on the phone when I called with my problem. I've dealt with other pest control companies. By far this is the best and I won't hesitate to recommend them!, They showed on time as scheduled and did a very professional job of installing bait traps in addition to drilling holes in the paver sections near my house & on my stoop. Very pleased with what was done and how I was treated. read more

These guys go above an beyond! Orlando was awesome! He came answered all our questions and checked all holes and possible entries for our problem and took care of it. He did more than what he was supposed to do. Prices are very reasonable for a 2 family home. If you have a pest control problem I recommend this place. read more

Relationship started off well then took a turn for the worst when the tech did not service my entire premises. The owner, Al, defended the techs actions and argued with me and stated that the tech would not be coming back at all to service my property. He could not understand me being upset with his decision so he terminated the contract. Dealings with the owner and company's personnel on the phone was at times sarcastic which I feel may have been because I am black. I would be careful with them. read more

Really thorough job, excellent pricing and service. Came out for an initial inspection and was respectful of options and pricing. Really impressed. read more

Called Tapout based on the're awesome online reviews. Melissa was fantastic and scheduled me immediately for the next day for the service to get rid of a mouse infestation. Steven came in and was thorough and very clean. I appreciate that he did absolutely everything. He explained every step...he also came for the 2 week follow-up and thankfully NO MORE MICE! Al the owner was terrific in working with me and I couldn't be happier! I am now thinking of doing their quarterly service. Thank you to all the crew for making this as stress-free as possible! read more

Phew, where do I start? 1) Ineffective My mice problem has not gone away. They've actually removed traps and made it worse. Also, they often ignore units in the building, claiming they knocked but no one answered. Whereas in reality they can actually knock (audibly that is) and call residents. The one thing I will admit is that our building intercoms don't all work. 2) Disorganized They consistently miss their arrival window. They come on the wrong day or the wrong time. The first time it happened I spoke to the owner, Al, and he gave the excuse that they just have so many properties to treat and mistakes happen. Fair, people make mistakes. He assured me it wouldn't happen again, but then it did. They immediately came back within the timeframe but only because I called them to alert them of this error. 3) Rude Sad to be writing this because other techs I have dealt with in the past were nice enough. Now why I am here is a tech named Eli. He had the nerve to lie straight to my face and claim he serviced all units in my building except mine, accusing me of hearing him knock and not answering. Mind you this man came between 3-4p when the scheduled timeframe is between 4-6p. He didn't know I was aware that another unit had not been serviced because of his "error". Instead of apologizing for the inconvenience to me, he told me I was inconveniencing him. He was so rude that I had to kick him out because I will not pay someone to disrespect me in my own home. Turns out when I called Tapout again and spoke to Al, the dude was just tired and wanted to end his shift early becuase it was a Friday. Still no justification for being rude to customers. I just hope Al trains his staff on customer service, they implement systems to arrive at scheduled times, and learn to actually exterminate pests. read more

I have used Tapout services twice this year so far (for 2 separate, non-related insect problems). So far Tapout has been super reliable! I have never had to have treatments repeated or call a different company. The exterminators are also very thorough, professional, and have always shown up within the agreed upon time window. I have not experienced issues with appointment availabilities. And everyone I've spoken to over the phone for scheduling appointments have always been super friendly and helpful as well. Every time Tapout has come and treated my apartment unit, the insect problems have been resolved. It's rare for me to say that I wish to never use a service again lol, but I really do mean it in this case, but should I have a new bug problem, will definitely contact Tapout first. Highly recommend! read more

We just moved into our house and found evidence of mice right away in the kitchen. Called Tapout termite and they came out as scheduled and did a great job. Within 1 week all evidence of mice were gone. They even recommended work to be done to our crawl space to keep pests out at an affordable price. Their prices were reasonable and workmanship great. We will use them again for all our pesky needs. read more

Called for a free estimate and was told Al would be there the next day between 4 and 6 pm. Arrived at around 4:10 pm! Imagine that!!! He got right to work on 3 problem areas with yellow jackets. Thorough, competitive rates, respectful, polite AND its been less than 24 hours....haven't seen even 1 yellow jacket by any of the areas! This is my go to guy for my pest control needs! read more

Al took my call after hours and showed up early the next morning. He removed a dead rodent from the attic and sprayed. Very responsive and helpful. Highly recommend. read more

Been using them since 2017, got a all out termite job done in Livingston and then had them deal with house hold bugs and Carpenter bees. Had to do two treatments for the house bugs and Al was kind enough to come over and do it! read more

These guys were super professional, came over a few times bc I had questions and a MAJOR issue that needed tending to. I asked second time how much I owed them and immediately answer was nothing and refused tip as part of doing business. They solved my problem and were extremely professional and kind in the process. Can't ask for better than that. Thanks read more

The basement of our new home was crawling with pill bugs. The Tap Out team was in and out so quickly--they sprayed and set traps, and now our pest problem is gone! It's been a few months since the service and we haven't see one live bug in our basement..only dead ones. It worked! read more

For my son to go to school with feas bites and the nurse calling me is too much!!! I also have pics of my son but i will not post them cause he too young!!! Its a shame that we use u!!! For 3 months no review but the minute I write one 3 or 4 appears within hours of each others....Try to cover your dirty job but the truth will come out....I have more records to show u how many time I call u from my house number and my husband call u from his job number we knew u could pick up if u didn't recognize the phone number and you did pick up! IF You would have done a great job I would have gladly gave u 5 stars but the fact reminds u didn't!!! To bring more customers u need to treat the ones u have with decency and respect ! Its all about word of mouth or Yelp .....I would have gladly recommend u to my family and friend's but too bad.... NEVER AGAIN!!! WILL WE USE YOU!!! HAVE A GREAT DAY!!! read more

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Was having a rough stretch and then the bed bugs problem hit us. My 2 year old and I kept getting bit and I had to do something quick. Called around, got quotes and time frames and everyone was over priced or just slow to get to my place. Al returned my call within 10 minute and was able to fit me into his next time slot, diagnosed and treated my place (first treatment) within 1-2 days. He was super nice and laid out a plan for us on how to best ensure the bugs would disappear. Have to say I'm glad I gave him a shot. He followed up a bunch, checked in on us and made sure to get rid of the pests. I would highly recommend him if you want someone who will give it to you straight and bring a personal touch to his service that will ease your mind right off the bat. read more

These Guys are top notch...super thorough. I used them on my rentals, they are serious about pest control! Great communications and I'm a stickler about tartiness never an issue always on time. read more

We found Tap Out on yelp and there was only one positive review so we weren't sure. But I called and talked to Al who is the owner of the business. In my book, whenever you can deal with the owner, do it. And unlike the national pest control companies which are nothing but big scammers in my book - Al actually gave us a rough estimate of the price over the phone. It infuriated me that no other company would do that. They know exactly what they're going to charge but they all tell you they can't give you even an estimate until they see your place. So what are you supposed to do - have 10 different companies come out, waste your time for an hour each just so you can get an idea of the price? That's why I was so appreciative of Tap Out for at least giving me an idea of the price. (And in the end, that's exactly the price they charged)! And the price was much lower than I had read online that people were paying for bed bug treatments. So we decided to go ahead. Our first impression when he showed up was that he was a professional. He was well dressed - unlike the two ghetto looking guys that another company sent over - who we were actually afraid to have in our home. He told us he would do two treatments about two weeks apart, and then if we had any problems within 60 days he would do another treatment. And he was good for his word. After the first two treatments we didn't see anything but dead bugs. But a couple of weeks later we spotted a live one. So, I called and Al came right out a couple of days later and sprayed again. Since then, nothing! Also, I asked what type of pesticide he uses for bed bugs and he uses the absolute best kind available today. It's more expensive than others, but I knew when he told me, that he knows what he's doing and he's willing to pay to give his customers the best. A couple of the other reviewers praised him for being so compassionate. But we weren't looking for compassion! We just wanted someone who was competent, honest and could do the job without robbing us of every last cent we had. And Tap Out fit that bill to a T. read more

Called Tap Out for Yellow Jackets in a bush in front of my yard. This is normally something I'd try to handle myself with spray at night, but I couldn't find the nest. I called a lot of the major commercial pest control companies and received quotes of $275 or more. Al at TapOut gave me a quote at the fraction of the price. Gio advised that he'd arrive by 10:30 AM, and I received a phone call at exactly that time. There were over 100 yellow jackets when treatment was started. Gio followed up the next day, and I haven't seen one since. I'm glad I didn't try to tackle this myself. This company had great, personalized service at an affordable price. They told me what they were going to do, and quoted me a price and they honored the schedule without trying to up sell me on any other unnecessary treatments. I highly recommend this company, and will definitely reach out to them the next time I have a Pest Control issue. read more

I would highly recommend this company. The owner was friendly and respectable. He answered all my questions (I had a lot) and explained the whole process clearly so that I felt comfortable. And he was very timely--no long wait for quotes or service. He checked in with us to make sure all was good afterward, which it has been. Bought a house with carpet beetles, and haven't seen any since Tap Out came. read more