Upon entering the establishment, I was promptly assisted by Ali, a sales associate who proactively…read moreassessed my requirements and efficiently directed me to the appropriate department. He articulated the day's promotional offers with clarity and afforded me the opportunity to peruse at my convenience. He consistently monitored my progress throughout the day, which ultimately led to a significant purchase. I was thoroughly impressed with the level of service and their comprehensive understanding of inventory. The team demonstrated considerable flexibility regarding pricing and ensured my complete understanding of the insurance policy. Furthermore, Mohamed was an integral part of this transaction, contributing equally to the positive experience. I am highly satisfied with my decision to conduct business at this store. Sk

They offered great service and an excellent selection. When we encountered a problem with a…read morepurchased item, they solved the issue quickly.

Let me start by saying, I have been thru hell the last few weeks trying to find a refrigerator in…read morestock because of COVID and being able to get stock in the country. I called this location with what I was looking for, yes they had them in stock! I was so excited. When we got to the store they had 2, same model. Here is where I went a little nuts, 3 weeks for delivery because they only had 1 delivery man and they would leave outside because he had no help. You mean you can't hire a person and it is gonna be 3 weeks and they will leave outside? You are gonna lose at least a $1,000 because I have to go somewhere else? Just shaking my head.

In a pinch between living situations Larry was able to get me in and out SUPER FAST and saved me…read moreover $100! Definitely worth giving a shot! Great selection!

I recently purchased Broyhill Brasilia China Cabinet from Andy , couldn't be more happier with his…read moreservice, how polite and knowledgeable he was . Him and his partner delivered my china cabinet and set up everything, couldn't be more happier with my purchase and the whole experience.

The chair we purchased was just perfect, and a good price. Andy was a pleasure to deal with.read more

Apparently the delivery driver thought it was a good idea to dump their trash in my building's…read moreparking lot. Completely ignoring all the signs that said they were on camera. So now I have to listen to the office cry and complain and I had to clean up the mess from other people's deliveries since I ordered a sofa and didn't have boxes of trash! Definitely will not be using Bob's again.

It was my 1st time at Bob's Furniture store & I was interested in a recliner. I was very pleased…read more& satisfied with my sales specialist Tim. He helped me find exactly what I was looking for, no pressure ,very friendly & knowledgeable. I will definitely be going back there for future purchases. Also they are true to their commercial ads ..their prices are very reasonable compared to other higher priced furniture stores HIghly recommend !!!!

Last item I purchased was a queen size mattress that Chris recommended, great quality and comfort I…read morelove it. Looking forward to going back to look for a new living room sofa.

Not customer-friendly. A local furniture store that, at one time, had an outstanding reputation for…read morequality merchandise with fair pricing. A while ago, I went to the store and discovered it was by appointment only. I called and explained I was already there, in the parking lot, and would like to come in. Reluctantly, the owner let me make a short-notice appointment and then let me in after a reasonable wait in my car. She let me in with a not very welcoming attitude and brushed off my inquiry as to what I was interested in buying with a flippant items like that are not made anymore. I felt so uncomfortable that I had zero interest in even walking around the store.

I am currently visiting my elderly mom in Ann Arbor, MI. I was helping her fix things around the…read morehouse, one of which was to repair her living room vertical blinds. They were not closing, it looked like a hardware problem! On investigating, I learned that she had replaced the track a couple of years ago. The house was built in 1998 and the blinds worked fine for 20 years at which point there was an issue with the track that was replaced two years back. I further learned that the track was installed by her handy man instead of a professional blind specialist. Being on a tight budget and wanting to be green, she really wanted to see if the blinds could be repaired at a nominal cost. Some other blind specialists had assessed to "replace the blinds both hardware and the veins" because they were not repairable, which was the very expensive option. I kept asking the fundamental question that the blinds worked for 20 years with the old track and fail after 2 years with the new track....could this be the quality of the blind hardware perhaps? It turns out that part of the problem was a faulty installation by the handy man. This problem led me to the PHENOMENAL Josh Barron of Esquire Interiors (which by the way is a third generation family run business I later learned), he impressed me with: 1. His excellent listening skills with my mom to understand the problem with the blinds and then solving the problem very methodically and precisely. He asked my mom thoughtful questions and genuinely wanted to understand the issue and when he sensed that mom was struggling to explain he did a FaceTime call with her which made it easier for my mom to show him the issue at hand. Josh was able to determine on the phone that he strongly felt that he could repair the blinds at a very reasonable cost. Thus saving her a big expense! 2. His knowledge, competence and tenacity at problem solving the issue was truly inspiring. He tried many things to diagnose and fix the issue. There was a lot of trial and error as he eliminated possibilities and then the problem was fixed!!! 3. He graciously agreed to look at mom's other blinds and fixed their minor issues, shortening the blind in some places due to the house settling and lubricating the tracks as necessary. He did all the extra without charging. This is how we take care of our seniors! Thank you, Josh! Josh is very competent (knows his trade very well, I learned he was working with his dad building tracks at the tender age of 8!), very customer centric, and very high on integrity and compassion....a winning combination! He will be our "go to" person for all things blinds from now on and when we are ready to get new blinds....we will go to his business. Minty

The Hunter Douglas $700.00 blind purchased from this store failed in less than four years. First…read morethe handle broke off after two years and than the balance failed. Wanted to return the item to the Plymouth store which is one mile away for service but was told it had to go to the Ann Arbor store which is an inconvenience.

We walked in for a dresser for our son's new apartment. We found a great dresser for less than…read moreIkEA and it was already assembled and better quality. They also had a great deal on a mattress, which we bought. They held the items for a few weeks and we picked it up. Mohammed even helped put in truck. It was a great experience and we will be back. Thank you for making it easy!

great service, knowledgeable staff, great selection. They have a 5% price beat guarantee but they…read morewere way cheaper than the other place we looked at.

My fiancé and I recently went to this location as we were considering purchasing a couch for our…read morehome. An employee informed us that there was a sale on all items and that she could assist us. We browsed the store and were deciding between a couple of couches but were not set on buying them. The employee asked my fiancé about doing a credit check and ensured that it would be a SOFT PULL. After we left the store, we found out that it was a HARD PULL ON HIS CREDIT. This was a very deceptive move, and we did not appreciate being lied to. We decided to not buy anything that day as we were still unsure of what we wanted. A week later after finding out about this hard pull and deciding that we would not be back to this store, my fiancé gets an email that he is being sent an Ashley CREDIT CARD. During our visit at the store, there was no mention of a credit card or even opening one. The sales associate did not ask if we wanted to sign up for a credit card, she took it upon herself to open one. We did not buy furniture from there so why would we need a credit card? Beware even considering items from this store as they are very shady, unprofessional, and pushy. Even if you don't consent to a credit card, you'll end up with one anyway. Very disappointed.

Worst customer service ever. I had a kitchen table and stools delivered yesterday. One stool after…read morethe delivery I noticed the leg was short. I called multiple times before I could speak to someone. I talked to Ashley (LOL) was given a ticket #. This morning I called the Woodhaven store talked to Harley who instructed me to call the customer service # because the ticket opened up yesterday did not exist. Is this how customers should be treated? So very disappointed! First and my last purchase from Ashley's home furniture.