Excellent customer service! Would absolutely return for future services. From the time I waked into…read morethe store, I was greeted promptly and with a very welcoming smile. Lixi was my sales associate and was very attentive. She helped me find the perfect pair or glasses that was covered under my insurance. She was very patient and friendly. The selections of eye wear was plenty and the prices were reasonable.

I went to my appointment and waited 1h then they want to charge me 95$ for exams that I don't need…read more They insisted that I have to pay for retina photos because the doctor don't want to do dilitation. I left without checking my eye after wasting more than one hour at this place

The opticians were so so very helpful and took extra time to help me and my daughter find special…read moresizes that would work for her needs. Tiffany especially was kind and patient and positive. Such a nice experience! Appreciate their kindness and helpfulness.

Dinosaurs. I got my eye exam from the adjacent optometrist, took a picture of the prescription, and…read morecame over here to get some cheap glasses. They insisted that they needed a "hard copy" of the prescription, and that my picture would not suffice. I was stunned. In the year 2018, they need a "hard copy"?? I told them fine I'll email it to them and they can print it. They said they don't have internet. ??? I felt like I went back in time to the 1980's. After having wasted my time I left. I'll get my glasses at Costco.

As I'm getting older, the one thing I miss the most is my vision. I don't mind the gray hair and my…read moresore muscles as much. At first I noticed it was getting hard to read small print. And now I'm in prescription glasses. The only good thing about this journey and my aging eyes, is Dr. Richey! I've been his patient for about 11 years. All three of my daughters use glasses and have since they were in elementary school. I would trust no one else to care for my daughters' vision and their precious eyes but Dr. Richey! He is thorough and answers all my questions with patience and kindness. His staff makes me feel so welcome! They are always smiling! I love the selection of frames! There are all the popular brands as well as some boutique ones! His knowledge about diseases and conditions of the eye is vast. The technology that he uses to evaluate my vision is very impressive! It is obvious that he employs cutting edge technology to examine my eyes and evaluate my vision, detailing his findings. His office is BEAUTIFUL! He just moved to a new location and I just love it! I could go on and on...and possibly have. Go see Dr. Richey...you'll be glad you did!

Best eye doctor around! Dr.Richey goes above and beyond for all of his patients! He is the doctor…read morefor all seven of my children, and at a young age, discovered two of them had amplyopia! One time I had a horrible eye infection due to my contacts and I called his emergency line and he Contacted me immediately on a Saturday and offered to meet me at his office! He is incredible!

My husband and I had a great experience shopping at Optical Illusionz for our first time. I came in…read moreto get prescription lenses on a pair of eyeglasses purchased from a designer brand. Edgar met my expectations and even helped me pick out a pair of sunglasses. I tried on a few pair and found the perfect pair of sunglasses as well. My prescription lenses were put into the sunglasses within 2 weeks and I am so pleased. I recommend this company to all my friends in the Houston area. Their selection is pretty impressive and very convenient for me as a one stop shop. Thanks so much.

I don't know where to begin with this place. My experience started out okay. I had an appointment…read morewith the optometrist here for an eye exam, the doctor wasn't very personable in my opinion. The whole exam was a bit awkward, he didn't talk much and when he did I just wanted him to stop. I've been to several optometrist in the past and they were all very friendly and easy to talk to. This one was different. Anyway. Done with the exam. Whatever. So I pick out a set of frames, the lady that helped me was very nice. She gave me suggestions on what looked good on my face. I ended up finding a pair I really liked. We start going through the different types of lenses I can get and all the upgrades I can do. I was very interested in getting transition lenses. The girl helping me convinced me not to get the transitions with the extra dark shade because apparently most people don't go for it and it would look odd. I took her advice and didn't get the extra dark. When I finally got my new glasses with my customized lenses, the frames were scratched and the lenses were not dark enough for me when I would go in the sun. They had no problem ordering me another set of frames but because I wasn't happy with my choice on lenses and wanted a darker shade instead, they charged me a restocking fee of $50 to return the old lenses and order the darker ones. Remember, it was THEIR recommendation NOT to get the darker lenses. I paid the damn fee. I needed my glasses to be perfect. So I wait another week for the new set of lenses to arrive, they finally come in and guess what.. The lenses are scratched! I wanted to explode but I held it in. I let them order me another pair of lenses once again, making me wait an additional week. The day finally comes to come pick them up, Guess what.. SCRATCHED SCRATCHED SCRATCHED!! Worse than the first! At this point I wanted my money back. I asked for a refund and the guy helping me told me they can do that if I like but they would charge me an additional restocking fee for everything on top of the restocking fee I had already paid! Again, NONE OF THIS IS MY FAULT. I told them I did not want another replacement. The guy helping said I would have to speak to a manager (who was not in) to proceed with a refund or a different solution. I am so pissed off. I just want my money back. They couldn't take care of me as a customer. I will not be coming back here again. I left the glasses there, didn't get my money back from them. I contacted my credit card company and explained to them my issue. They credited my account for the purchase almost instantly. I'm sorry but when your dropping almost $1K on a pair of glasses, it better be perfect.

I have been going to this optometrist for at least 7 years. The office is located in new Chinatown…read moreand serves a mostly Asian and Latino population. Staff is fluent in Chinese and customer service is good. They have cleaned the nose pads (glasses-wearers know they get nasty!) and tightened screws of my glasses for free. The optometrist is nice and honest. I have asked him about rigid gas permeable vs soft contact lenses as well as glasses/contacts vs eyeball surgery. I wore RGPs for years and they irritated my eyes so I stopped wearing contacts for many years. He let me try out soft lenses for free. I eventually ordered a set (6 month or 12 month supplies available) and would have liked a little more patient ed about how to wear them and removing them. They are usually open Mon - Sat around 10:30-11 am until 6-6:30 pm. However, they were closed for like a week or two this past summer without much explanation. I called ahead and the answering message didn't say anything so I showed up before their closing time and the shop was closed without sign or any explanation. I stopped by a few days later while in the neighborhood and they were still closed, this time with a sign on their door noting their schedule for the following week. So I took off a star for that.

Been going here for like 6-7 years now. My lenses works wonders. Good customer service; fluent in…read moreboth Chinese, English, and Cantonese. Must of the customers are Asian. What annoys me is that they don't wipe down their instruments beforehand.

I had a vision, and now I might Lin towards coming here again... Tou times more at least…read more This is a pretty good optometrist and I've heard that it has closed down but we don't see any evidence of that. Barbi is looking for somebody to fix her eyes and they gave us a good consultation and the prices seem fair - and they also seem friendly.

I love this place! My whole family and I been going here forever. They are always nice and…read moreseriously made me feel like home and the price is always right! I work and doesn't get off till 5pm nd no matter what they would not rush you. I forever will be going here :)

The test exam doctor take time and very professional. The…read moreplace is clean and organized. The manager is very customer oriented

The area is in the hood but I am okay with that. It is a small strip shopping center. The office is…read moresmall. She has some of the glasses that are trending. Her prices are really good.She is very knowledgeable,kind ,professional and very thorough. She asks alot of questions because she care for her patients. She makes you feel comfortable whereas you can ask her questions too.She reminds you of one of those old fashioned doctors. You will be given great care .She works around her patients schedules. She is open ,late ,weekends, holidays. She offers layaway for those that don't have insurance. She is worth the trip and journey . You will be looking fabulous in your glasses and people will want to know where you got them from. Try her services . You will like her.

I been here for over 6 years and it's the same routine every year, also the doctor has always been…read morenice and caring.