I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

I found the Dr. to be competent and efficient. However, we all know the retinal scan is another…read morecash cow, and eye doctors are more than willing to use this cash cow because insurance companies don't keep up with inflation. I also understand that it's a mechanism eye doctors use to protect themselves from lawsuits. I come from a line of surgeons, and they find methods to curb malpractice lawsuits everyday. The staff could benefit with more training, be that service or technicals. Things are going to get worst for Texas businesses in general when transplants begin to saturate the the local market with skilled professionals, which has already begun. Very quickly, you can toss a penny and hit eye doctors with your eyes closed, no pun intended. More choices are always better.

The office staff and the Doctors were great. They saw me right away and took care of my eyes.read more

I'm new to the area and needed to find a new optometrist, and I'm glad I chose Eye Connection. The…read morelocation is very convenient, and they were able to book me in within the hour of when I contacted them. The staff were very welcoming, friendly, and helpful. They were transparent about the costs of services and products and they will take the time to work with you to find the most sensible option you are comfortable with. I left the appointment learning more about my eye health than I ever had with previous doctors. I would recommend Dr. Tran and his team if you are looking for high quality service.

They do not acknowledge you when come in. When I received my glasses, they didn't provide a case…read morefor the glasses. I had to ask is there a case and they provided a random "bebe" case with no cloth. I received my glasses in a poor state. It was dirty!! I will NEVER come here again.

We ordered glasses 6 months ago but the office ordered the wrong style & wrong size. When the…read moreglasses finally arrived, they couldn't find the case or safety strap. Very poor service. save yourself the headache

great service! good communication and quality lenses. really quick turnover because they do it in…read morehouse. i notice other reviews say they got their glasses same day, but if you have a higher prescription or things like astigmatism it will take some days. only 10 days though, which i think is quite fast!

THE ONLY place that you can walk in with a paper prescription in hand, choose frames, and walk out…read morewith new glasses within an HOUR. Everywhere else takes 10-14 days. This place had a great selection and the whole process was very straightforward. Thanks yall!

Dr. Gee and the staff are awesome! Everyone there is very friendly and helpful. They really care…read moreabout their patients and customers and want to make sure that you have a great experience. They also have great selection of frames and the office is very clean and looks nice. I never write yelp reviews, but my experience here was just so much better than the previous place that I had been going to. It just shows how much they care and I really do appreciate it.

The doc was great and thorough checking my eyes. Staff were professional. Recommend this place.read more

My experience at this location has been great so far. I have been coming here for 2 years now. Dr…read more Solis* and the entire staff are very welcoming and professional. My benefits were clearly explained and my appointment did not take long at all.

The exam was thorough and the service was fantastic. I highly recommend them! They helped me with…read moremultiple issues at once and were able to find the exact features I needed in lenses and frame.

First time patient at Refined Sight and my overall experience was wonderful. Friendly and inviting…read morestaff, knowledgeable from Dr. Pham onto the staff. The staff made me feel welcomed. They took very good care of me. I also learned a few things from Dr. Pham with the questions I was asking her. I highly recommend Refined Sight. Thank you all! 10's across the board.

The customer service is fast and helpful. Doctor is friendly and reply all questions about the eyes…read moreproblems.

I had a very disappointing experience with Memorial Eye Center - Missouri City. I scheduled an…read moreappointment for my son on 05/26/2026 using the scheduling system directly on Memorial Eye Center's website. Unfortunately, after arriving about 10 minutes late, the staff spent another 15 minutes trying to locate the appointment because it had apparently been entered under my name instead of my son's. Regardless, the appointment was still made through their own system. After finally finding it, I was told they were "fully booked" and could not see my son. I specifically took my son out of school for this appointment, and the situation could have been handled much more professionally and respectfully. Instead, the staff came across as rude, dismissive, and inconsiderate of our time and effort. Customer service seems to be lacking more and more these days. Mistakes happen, but how staff treat people matters. A little understanding, communication, and willingness to help would have gone a long way. Very frustrating experience overall.

I visited Memorial Eye Center on Monday 10/7/2024 for a contact Lens exam, I waited for nearly 2…read morehours to be seen by Dr Simon Yeung, after all the waiting, I was told that they could not perform an eye exam, because I had several health issues, I was referred to see a eye specialist, it took 2 hours to tell me that they could not do an eye exam on me, I am totally dissatisfied with the service I received at this location, I was also advised to consult a specialist and then return to this location, !!! If I need to see an eye specialist then why would I want to return to this place, ??? It just doesn't make sense what the Dr @ this Memorial Eye Center did, I would NOT recommend this place to anyone,in need of eye care, stay away and avoid the frustration that I experienced, !!!!!

Dr. Shaub was the best!…read more He's very knowledgeable and took his time to explain everything in detail. I've been seeing optometrist for years but no one has ever gone into details of the exam the way he did. A very genuine and polite individual. Seems like he really cares for his patients. Highly recommended!

Dr. Schaub is amazing! I went in with a specific concern after an appt elsewhere that left me in…read morequestion. He was very thorough , kind to my daughter and gave me so much ease. He also told me a few things about vision in general to help me better understand how the eye functions and what to expect as my child gets older. So-Thank you Dr. Shaub :) We will be back.

Great customer service! I love Dr. Imperial. The location in Sugar Land is very convenient.read more

Red flags with billing practices!! I've been wearing glasses…read morefor over 30 years, and this was my first visit to this location. My biggest advice is to educate yourself on what your insurance truly covers before you go. The doctor was good, but the billing process was concerning. Despite having a high-premium insurance plan--where my out-of-pocket cost for new glasses is usually very low--they attempted to increase my payment by adding unnecessary copays and adjusting tier levels to make me pay more. When I contacted my insurance representative to clarify, the office rep did not want to speak with my insurance and went on to inform me that they had actually stopped accepting my insurance, i guess a minute after I got my insurance rep on the line lol! Overall, my experience here raised red flags regarding billing transparency.