In case there is anyone wondering, the Sunglass Hut in Macy's is right at the entrance coming from…read moreinside the mall. I didn't end up buying anything while I was there but I learned so much from the employee there. Shawn was very attentive to the needs of both me and my girlfriend and so knowledgeable that he found both of us pairs of glasses we didn't even realize we would love. We came in with the mindset of finding a specific set of glasses for her and left almost 2 hours later wanting a completely different pair after recommendations from Shawn and trying on many pairs. He is a personable person who doesn't pressure you into buying but instead invites you to learn what would work for you. He deserves to get a raise or promotion!

My husband and I went into the store just looking around. Shawn had greeted us right away and asked…read moreif we need help. He came and explained the difference between the different glasses. He was very knowledgeable. I would recommend him if you need help on deciding on buying some glasses

This place was awesome! Walked in just to look around but I ended buyin' a pair of one of their…read moreunder $10 pairs of glasses. Most places that carry only Sunglasses are usually kind of stuffy and the attendants don't really ever care enough to engage you in conversation. However, the girl who was working the register immediately greeted me upon entry and began a friendly conversation about the weather and how my day was going, etc,etc. This doesn't seem like much to some people but whenever an employee cares enough to engage a customer instead of just "doing their job", that's what makes being a customer an experience instead of a chore.

Loved the Customer service (Mattie) hope I spelled it right was super helpful & patient as my wife…read moretried several pairs of glasses. She has difficulty finding glasses that fit her face comfortably (Korean) and they never sit on her nose right. Mattie worked with us until my wife found a pair that worked at a price she could work with.

I was on vacation visiting my father and my rimless glasses broke. I panicked since they were…read morebrand new and only prescribed to get me through to my upcoming cataract surgery in lieu of my usual contacts. I stopped by The Eyeglass Company and Russ went above and beyond to repair my glasses on site in just a few minutes. He was professional, very knowledgeable and extremely kind to help me out in a pinch. I HIGHLY RECOMMEND THIS BUSINESS.

IMPORTANT UPDATE to my earlier review. I just picked up my repaired glasses. Russ was very nice…read morewhen I went in; he explained what the problem was and why it had taken so long. But on top of that, he Refunded the Full price of the repair! So if you want to find a busuness with a person that has great integrity and is honest, I highly recommend the Eyeglass Co in Escondido. My repaired glasses are as good as new, and I will be back.

Friendly local business. I showed up on the fly today to a gated shop. I thought they were closed…read morebut I saw 2 men in there so I approached to read the posted signs. Turns out, due to covid restrictions, the shop only allow a single guest OR a single family in at a time. Kevin (manager) manages the customer flow by closing the black gate after you enter. Service itself was fast and pleasant. I purchased 2 new frames with lens (1 regular prescription and 1 prescription sunglasses) plus new lens for my existing frames for less than what lens crafter charges for a new frame + lens combo. I happened to stumble across this shop through yelp, but I can't ever justifying purchasing lens from anywhere else again.

Great place to get your frames. I love mine and so many to choose from. I had 3 pair of glasses…read moredone any very happy with what I received. Really nice people.

Wonderful shop in the middle of downtown Vista. Walked in and was immediately taken by their hat…read moreselection. From sunhats to casual hats and newspaper boy hats. I tried on a few and simply couldn't come up with the next time I would actually wear it. I'm a baseball cap type of girl! I looked around and they had wonderful things from clothes to jewelry and lots of unique objects. Wished I lived closer, I would visit more often! Friendly and very helpful staff. Reasonable prices. Great shop! #cabbagepatchkids

Shopkeeper is a flake. She had a uranium glass jar and offered to me for $18. When I showed her it…read morewas uranium glass. She changed her mind and wouldn't sell it to me because she felt it wasn't enough. Poor business attitude! She took an item in from a consigner at a certain price and then changes her mind once she finds out it's valuable This is a reply to shop owners response: You know you did wrong. you took the item in on consignment and with you and the consigning agreed on a percentage in price. You offered to sell this to me at a certain price. But when I let you know, this is uranium glass you changed your mind because you wanted to make more money simple. How does a vendor get away with offering a customer an item at a certain price and then change their mind just prior to selling it when they find out it's worth more than they want to sell it for.

I am beyond angry with Sunglass Hut and how they handled a $654 charge that should have been…read morerefunded months ago. On 12/18, I placed an online order for sunglasses with in-store pickup selected and was immediately charged $654. Shortly after, I received an email saying the item was not available for pickup and would instead be shipped to the store. That same day, I called the store directly and was told they had the sunglasses in the back and to come pick them up. When I arrived, I was then told I could not receive them under my existing online order and was forced to purchase the exact same sunglasses AGAIN in a separate transaction. The store assured me that once the original online order arrived, they would return it on my behalf and issue a refund for the original $654. I trusted them. That was my mistake. Weeks passed. No refund. I returned to the store and was told the original order had been received and returned, yet no receipt, no confirmation, no proof of refund was ever provided. I contacted corporate customer service, who confirmed: Their system still shows the original item as DELIVERED TO THE STORE, with NO RECORD of a return or refund ever being initiated. I relayed this back to the store. They once again promised the refund would be issued. That conversation happened over two weeks ago. Still nothing. As of today, the $654 charge is STILL on my account, despite multiple assurances, multiple follow-ups, and zero documentation to back up the store's claims. Sunglass Hut has now taken my money, provided no product for that charge, and cannot produce any proof that they returned or refunded anything. This is not a mistake, this is gross incompetence at best and extremely unethical at worst. In attempt to "help" me the manager Yvette has given me her direct cell phone number but is now not replying to me. Save yourself the headache, the stress, and the risk of being double-charged. I will never shop here again, and I strongly recommend others think twice before trusting this company with their money.

Honestly have been a loyal patron of sunglass hut, usually UTC but came to this location for help…read morewith a pair of designer glasses with a manufacturer issue. I may have read the room/manager wrong but he seems exhausted by his job and uninterested in helping and rather just provides a canned response basically saying sorry can't help good luck to ya. At least in my field of work I try to help my clients find a solution (even if I can't provide it myself) rather than just shooing them out the door with no advice--you're the professional/sunglass manager id think you'd maybe know what steps I should take. Oh well. Btw, we were planning on buying a new pair of glasses for my husband today but I couldn't stand the vibes. The non-manager employees were nice though.

I am absolutely speechless. From the moment I called and Miguel answered, he went above and beyond…read moreand completely exceeded my expectations. He is the most kind and patient person and immediately helped me the moment I walked in. I do not think I could ever go anywhere else if I ever needed glasses again. It is really hard to find people who genuinely care about you and their business, and truly this man is a rarity in this world. I am so grateful I made the drive. In a day and age where people want to take advantage of you, Miguel is incredibly generous and kind. Thank you, Miguel, for making the biggest and most lasting impression.

Miguel is an absolute treat. Very professional, friendly, and downright intriguing. I highly…read morerecommend this place for glasses, repairs, or even just a fun conversation with someone that gets it

Great service, great price, great quality work, quick and easy, couldn't ask for moreread more

Everyone putting 1 stars are just a bunch of WIMPS that do not know what they want!! Tell the man…read morewhat needs to be done, and pay for the service. Its a simple business transaction. Who cares about customer service when the ACTUAL service is what matters and this man SERVES!!

Exceptional Customer Service at Sunglass Hut! I want to give…read morea huge shoutout to Danny at the Sunglass Hut today. He was incredibly helpful and patient while adjusting my 75yr old mom's Ray-Bans for her. He took his time to make sure they fit perfectly and was so kind and friendly the entire time. In a world where customer service often feels rushed, Danny went above and beyond to make us feel valued. His positive attitude and genuine care really stood out. If you're looking for sunglasses or need any adjustments of course with the warranty I got., I highly recommend stopping by and asking for Danny--you won't be disappointed! Thank you, Danny! Your happy customers, Suzanne & Eve !

Friendly and very helpful staff. Helped me find the best price. Offered first responder discount…read more Absolutely love my glasses thanks guys!

This is an amazing brand. The people that work there are so friendly and helpful and the company…read morebacks up their sunglasses. If there is an issue they take care of you. Highly recommend

Dear friends bought me a pair of Phoenix sunglasses from Blenders last November. Fun pair of frames…read moreand I find that I don't like most glasses on me. Big melon..hard to fit. Fast forward, about 9 months. The arm of these glasses had cracked at some point and when I put them on, they broke all the way. Husband emailed Blenders to see if there was a warranty and got me in contact to send them pics. Low and behold, they were kind enough to offer me a new pair of my choice as the Phoenix frames were out of stock. Just got my new sunny's..a pair of Tate's. LOVE LOVE LOVE them.