Great service - was greeted immediately upon my arrival. Dr Laura is fantastic. Very thorough in…read moreher exam and made me feel valued as an individual. She was knowledgeable and helpful with my next steps for my eyecare.

One location takes my insurance, the other does not. The frames i wanted were at the location that…read moredidn't take my insurance - note that i didn't know this until i was finished with my eye exam and getting glasses. Not a huge deal to drive farther to location 2 except - I have been waiting for these frames since June 12th - that's over 3 months. Around the first week of August i was left a voicemail on vacation indicating they expected my frames in the next week. I never heard back and called again on 9/11 and was informed someone was calling me back at 2pm same day with an update. Not only did i not get that call back, i also left a voice mail three days ago (now 9/25) that was also never returned. in terms of customer service, how can you expect a customer to wait for over 3 months for eye frames when they were in stock at one of your locations? on multiple occasions why would you not call your customer back? why does one location take my insurance but another does not? eye exam was NOT covered by my insurance because i learned after the fact that it was the other location that accepted my insurance. eye exam itself was excellent. i have gone to LensCrafters and VisionWorks and really wanted to like Dakota Eye Care but you have missed the mark with nearly every aspect of what it takes to provide excellent customer service.

Needed help snd it was provided at a reasonable rate, quickly and professionally. The only place I…read morefound to repair frames when waiting for new glasses.

Kent is absolutely top notch. Soldered together a couple of broken glasses faster than it took me…read moreto break them. Definitely worth the visit and saved me the headache of having to buy two new frames!

1.5 stars on Yelp seems accurate. My mom stopped in tonight to get some nose pads replaced. She is…read morea Pearle Vision customer. They wanted $15 for a pair of nose pads!! As an ex optician that is a money grab and extremely poor customer service. You should be ashamed actually. Disgusting business practice and behavior.

I went there for check up. Got a whole new prescription and a pair of glasses (which I was able to…read moreget five patients online for same price.) anyhow I have non stop headaches and dizzy and eye problems ever since the new prescription went back to get a recheck! Took the morning off work!! Got there waited them the receptionist said you can't go to a new doctor for a re exam , you have to go back to same one. ??? Ha?? What ?? I wouldn't recommend the place.

I had a fantastic experience here. Great selection of frames to browse that will practically leap…read moreoff the shelves right into your face. Choices include all the highly recognizable brands you'd expect, but also more niche, exciting designer eyewear. But all the best frames Izzie picked for me. She helped me find a pile of glasses we liked, that fit my pace perfectly ... then she helped me narrow them down using the "glasses wars" method. Frames can be a little expensive here but maybe your insurance or health savings account will help you out a bit? I came away with an order for two pairs by some independent Dutch designer "Roger," but maybe best was jus to have some laughs just trying on different frames

I was introduced to the Spectacle Shoppe years ago and love their wide variety of glasses, from…read morevintage or conservative to colorful and funky! The staff is dedicated to finding the perfect fit and style for every customer. I get compliments all the time on my eyewear from the Spectacle Shoppe.

Honestly, it really felt like nobody in the building even wanted people to be there. The vibe was…read morerally weird with no energy. They had a notice on the door one of their Doctors had moved on. They also have very short business hours ( 3-4 days a week). During my time in the waiting room while my daughter had her exam, 1 person came to pick up their glasses and the order had never been pushed through so they were never ordered. Another person came in because they hated their new glasses and wanted to go back to what they had before. They eyeglass guy had no concern with that, other than to say OK and worked on the insurance to change the lenses back no singular vision. The man in charge of frames was not interested in helping or offering suggestions on what would look good for her face. His only comment was women's are over there and men's frame start at the end of that tall shelf. My daughter is 17 years old, so went into the exam room by herself, not wanting or needing me in there. Afterward, the Doctor only said "not much change in her prescription, then walked away. The staff did not give us a print out of my daughters prescription so I had to go back and ask for that since there were not any frames in this location my daughter liked. I have never had an eye exam where they don't provide you a copy of your prescription. It really felt like this was a place getting ready to close up shop or go out of business and was just counting the minutes until it's over. My family of six will not be returning.

Where to even begin. I went in to E.o.M with a Living Social coupon. When I went in, the…read moregentleman that helped me out told me that between a Living Social deal & the Yelp deal ($75 for a complete pair of glasses (frames & lenses)) that the Living Social deal was the better deal. I was aware that I could not use them together. Not a problem to me! When checking out, I ended up spending around $175, instead of the $75 for a complete pair of glasses that the Yelp deal advertises. I told him that I would even just forfeit the Living Social deal. Not the case at all. He seemed pushy in selling me a second pair of glasses & in the upsell of the polarized lenses. I just wasn't totally satisfied in the service that was provided to me in my visit & how I was told that the Living Social Deal was a better deal than the Yelp deal. How is $175 cheaper than $75? I emailed E.o.M & the response was cold. When I picked up my sunglasses, the Manager was even cold. I was told that the $75 coupon from Yelp is bogus and that they don't honor it. Horrible customer service in my opinion & I have worked in the service industry for over 15 years. I WILL NEVER GO BACK! If I could give this a 0 out of 5 stars, trust me, I would have.

Reviewing purely from a donating lens and Savers makes it easy. I've started choosing Savers over…read moreGoodwill because the process is much quicker and more seamless. The staff are consistently friendly, welcoming, and always go above and beyond to offer a helping hand. It's very kind and makes me want to keep returning for my donation needs. I haven't taken a look inside just yet (I'm trying not to bring stuff home hence the donations), but by judging how packed the parking lot is each time I'm near, there must be some really good finds here. I'm adding to my list to check it out.

the vibes at this location ain't it. crammed and dirty. staff at self checkout weren't the…read morefriendliest sounded very annoyed.

Overall, they provided me with particularly bad service--especially the man who worked at the front…read moredesk. The eye doctor gave me two eye exams, because after the first exam, I was still experiencing vision problems, and as a result, returned about a month later for a second exam. This time, he told me I needed bifocals-- according to him, that would fix all my problems... which he concluded after an exam that lasted about 60 to 90 seconds, and involved only one test. He held two plastic lenses over my eyes, and asked, "is that better?" I hesitated for a moment, but eventually responded yes. However, the test he did involved me looking through the lenses at a line of letters on a piece of paper that was sitting on my lap, which was a questionable test at best, because I told him that I was having trouble seeing things clearly, when they're close to my eyes (like a foot away or less)-- for example: the text and numbers on my cell phone; by contrast, the sheet with the line of letters, was about 2 feet away from my eyes... so it didn't really strike me as a good test to diagnose my problem. After this seemingly rushed test of his, he said, "you need bifocals." I felt not totally convinced, but ultimately, I thought, "well-- he's the doctor I guess... he probably knows what's best." When the bifocals were ready for pick up and I tried them on for the first time, I became frustrated and disappointed because they made no difference whatsoever. I still had serious trouble seeing things clearly up close. On top of that, my insurance wouldn't cover them, which I was never warned about in advance by the provider. They ended up costing me $452.88. And worst of all, after I submitted an appeal to the insurance company, Ucare, to reconsider their denial, the man at the front desk, gave me only about half of the information needed, and refused to do the necessary work - which by the way, wasn't much - to figure out the remaining information Ucare needed. When I sent them what he did give me, they responded by saying it wasn't adequate to reconsider my situation. So I returned to him, and when I told him the original form he gave was rejected, he got uppity with me, and said that the info he gave them the first time is all they should need to process the appeal. He refused to find out more and give me all of the requested information. He honestly said, "I'm not doing that! That's stupid." There was no one in the store waiting in line to see him, he wasn't doing anything when I came in, and I read online, that eye care professionals are legally obligated to give the info Ucare asks for, if requested by a patient or customer. My overall rating of Inver Grove Heights Family Eye Clinic? One star out of five. The only reason they get even one star, is that the primary optometrist, during my first eye exam, discovered a blister in the bottom right-hand corner of my eye, which required laser surgery from a retina specialist to fix. So for that, I give genuine thanks. But regarding everything else? Just awful.

This place is terrible! Yes when you first come in the guy is really nice but the eye doctor is not…read moreprofessional at all and mean. He hurt my eye and when I said "owe" he didn't even say he was sorry! Then the front desk called me a liar when I went to pick up my trial pair of contacts that he charged me for. I wouldn't advise anyone to go there!!

This quaint shop is delightful. I choose to come to this place because it is close to a friend that…read moreI visit often. There is a wonderful man that works here that is absolutely charming. He gives top notch service and literally rolls out the red carpet for his guests. He has a wonderful personality, he is attentive and very honest feedback about how the eyewear looks on me. I highly recommend you see him. I worked with a gal a couple years ago that was extremely lackluster and had zero skills in terms of assisting me in picking out I eyewear that would look flattering on me. I was grateful when I walked through the door and the gentleman was there. I knew he would be helpful as he was so put together and had exquisite eyewear. I do believe his name was James. If not, James possibly Joseph. The female that was offputting was named from what I remember, Maureen or Mo.

I just picked my glasses last week and they rub nose like something terrible. I've been going there…read morefor the last ten years and I told them I wanted my old frames cause they were great and they suggested I get new frames. Well I went to have a discussion with them and they said they could switch them for an extra 280 bucks. no other options was presented to me. I really thought that was shitty especially after asking for my old frames, needless to say they lost a good customer Jerry Castilleja

Blue Lakes Eye Care stands out from the other clinics in the area. I had a very thorough eye exam…read more The technology was certainly more advanced than anything I have seen before. Dr. Bjore took extra time to explain everything clearly, I never felt rushed. There is an exceptional staff as well that are so pleasant and helpful. Frame selection is far better than anywhere else I've been. If you want the best eye clinic in the area I would not hesitate to go to Blue Lakes Eye Care

I took a brand new pair of very expensive eyeglass frames in for brand new lenses And they were…read morebadly damaged in the process. They never mentioned the damage. When I noticed the damage the employee said oh I thought it was a smudge. It's way more than a smudge, it's horrible damage to my frames. I thought it was weird that they made me sign a waiver so now I'm out over $750 without even a sorry. No type of apology whatsoever. I paid a copay also for the lenses in these frames but since I'm unable to wear them, the lenses are worthless. I have to start over but now I've used my benefits for the year. I wish I wouldn't have went here in the first place. I had a bad feeling when I first sat down they seemed unorganized. I should have walked out but I wanted to support a small local business my mistake.