Service level, 2 associates working. One with an extended customer. Other couldn't look up my…read morepurchase history. Once I found what was looking for ( headlight) I waited for someone to come unlock the item I needed. Both associates went to the commercial desk to process a drivers commercial order. As I strode at the end of the aisle waiting for service. I gave them 15 min to come help. I finally left and went down the street to Advance where I was in and out in 5 min. I understand being short staffed but not having an awareness of customers waiting is not acceptable, considering the store has everything locked up and is no longer self service.

I Came here for a new battery. Tajh was so helpful in explaining my options and making sure I…read moreunderstood. She was super sweet and extremely patient bc I didn't know anything. I will definitely be coming back. The staff here are super kind, professional and knowledgeable. #HappyCustomer

I always come to this store only. They have a great selection of items. Also would like to say if…read moreMichael is working there you should ask for his help. He is very professional and well mannered. Made me feel like he cared for my best interest and knew what he was talking about. Thank you all employees there for working hard and maintaining and awesome experience each and every time and quickly.

So we had to come here recently because my check engine light came on randomly. We went inside and…read moreasked somebody to come test it for us. He was very kind and helpful, he was able to find the problem, point us in the right direction of what products we needed to solve the problem, and he handled everything very professionally and quickly! His name was Jesse, we highly recommend this location based on our positive experience today! He had awesome customer service skills, he was knowledgeable, and we will be back if we have any other car concerns or issues!

Unbelievable people standing behind the counter who aren't employees. Young child running behind…read morethe counter maybe 3 yrs old. 3rd time to this store: 1st time to get brake pads,2nd time when wife tried to return and they wouldn't take back because she didn't have my card,3rd time many customers,child running behind the counter and basically complete mayhem. This store should probably close or rehire everyone.

I had an issue about a week or so ago, I called the regional manager and he responded very quickly…read more But I have not heard from anyone form this store as I was promised. Issue still has not been resolved and I am out 17 dollars as a result. They may already know that I am done with Auto Zone nation wide. Thats right, I won't go to another one in the country. So maybe thats why I have not got a call back. Just very disappointing because I was a loyal customer who had spent thousands of dollars their. But this location is the worst that I have experienced so beware! There are other options, napa anf advance are within a stones throw and oriellys is just up the street. So just us your own judgement. I won't go there again!

If you know what you are coming for this place is a quick in and out . But if you have questions…read moreabout cars it seems the ones that I encountered had no knowledge. I was coming in asking about their crate motors and they looked lost.

went in to buy a item and noticed one of the packages was broken into and stolen. I was trying to…read morehand it too one of the employees (tall with blond curly hair). He glanced with an attitude and walked away saying I got customers. which in his defense there was about 5-6 customers but I was just trying to hand him an empty box saying "I think someone stoled this" I didn't really need all the attitude. I service people too as my job but if you can't handle it just quit. I watched him take care of the other customers too and you can just tell. Most of the customers where middle age or older and they didn't realize there was a self check out so he just moved there stuff over without explaining why and pointed at the screen. Plz learn too have patience.

Kanan was very nice today when I needed a new battery to buy and be changed. He helped replace it…read morefor me and was really friendly. He did it in an fast orderly way with great service!!

The staff was very friendly and helpful! Not only did they get me all the products I was in the…read moremarket for...they made sure to give me the best deal (all sale items)! I highly recommend!

Battery was dying so I pulled in and asked the guy at the counter if he could help…read more He brought out a battery tester and concluded that it was dead. $150 later and I was back on the road. The only hiccup was that he brought out the wrong battery initially and I had to go back in and do an exchange.

I know everything is different during these global pandemic times but this location did not handle…read moremy problem in a professional way. I have always been a fan of O'Reilly's but I will not be going back to this location. Hopefully others who go have a better experience...

I am strictly an Interstate Battery person. I've used them in all the vehicles I've owned and do…read morenot use any other brand. You will pay a little more. But there is no substitute for your car starting up at all times. They also have a good nationwide warranty that I utilized out of state once. I've come to this location about 2 - 3 times. Didn't know they existed, as I was driving all the way down to Woodland. Good service. Got a little pushback when I attempted to use my 10% off Yelp check-in. But after a phone call, it was cleared up, which allows for a positive review. Certainly plan to return as the need arises.

Battery discharge light came on BMW. Bought a battery from this store , didn't have it installed…read moredue to store not having proper equipment.Took battery home, had Hendrick BMW install and test, problem was a module, not the battery. Tried to return battery a few days later. Store does not allow returns. Next battery I buy will be at Walmart, Auto zone or Advance. There cheaper and they allow returns.

How about hiring people that know how to do their job. I as a customer shouldn't have to be more…read moresolution oriented than the workers. Then catching an attitude when I find a solution that works is crazy. Do better

Here we go again with another review about the CUSTOMER SERVICE in the Charlotte area. Hardly…read moreanyone was in the store when I came in. I made a purchase and waited for their free installation service. Numerous customers then started to come into the store, and I ended up waiting over 30 minutes for the guy to do the install for me. You can't have a limited employees working on a Saturday, that's just going to be a disaster. The guy did an ok job with the install, but not sure if I trust it since he didn't look confident in it. Just another store in Charlotte that needs to DO BETTER!

I don't know why I haven't given a review for Autoworkz all the years I have lived in Harrisburg…read more Both of my cars have been serviced by Mike and Jason since 2008. Mike is the pilot and Jason is the co-pilot. I have never had an issue with my cars after service was performed on them. Both Mike and Jason are friendly, courteous, and very professional when it comes to fixing the cars. Before any major work is performed on the cars, I am given a courtesy call as to what needs to be done to them. If your car needs to be serviced, I would suggest to call a couple of days in advance because they do get busy servicing other vehicles. They are trust-worthy and very dependable in every sense of the word. It is my pleasure to have Autoworkz service my cars.

This shop is genuine and honest! Brought my Challenger here a couple months ago because the lights…read morekept going out after I was told by multiple "professional car repair shops" that it would be $1,000+ full headlight housing repair. These gentlemen did the work and figured out the REAL reason for my constantly headlight outage instead of just trying to take my money and say I need to replace the whole housing. Very thankful for this shop and will be coming here for all my future services. 1000/1000 A+++ service