Whenever I come here, I'm always greeted with a big smile. The folks are very nice and they will…read moreactually take time to help you find the parts. Maria was very patient with me because I had a lot of questions.

Wonderful experience. Recommend to everyone. Found and fixed my problem like he knew what he was…read moredoing .

Went in to get a new windshield wiper blade and was OVERWHELMED by the number of options…read more One of the AutoZone associates saw me struggling and came over to help me pick the right blade. He didn't upsell me and really took the time to talk through why he was recommending the one I ended up with. Afterwards he offered to put the blade on for me. That's right, he offered without me even having to ask. Excellent and prompt customer service. What a breath of fresh air!

Very rude and condescending employees. Will never go back here, advanced auto parts is always more…read morehelpful and friendlier then this shitty ass auto zone.

Old school auto repair place. Jimmy runs the show and has a great technician team. Just plan to…read moreshow up at 8am, stand in line, and then check in with Jimmy. He will take your name, phone number, vehicle issue, and keys, and give you a call when the mechanic begins working on your vehicle to provide a quote. Didn't try to upsell. Did honest work. Work was done within a few short hours. They are a very efficient and honest team. I will be back!

Jimmy was great. Honest and fair pricing. I will be taking my car there for any issues in the…read morefuture. It was easy to tell that many of the customers have been going there for years.

Compact Car refused to make a repair they knew was under manufacturer warranty. Suggested I take it…read moreto dealership. No cost to me for repair.

I recently was awarded a $5,000 judgment in Mecklenburg County Small Claims Court against Compact…read moreCar Service. Anyone can search up the case. That introduction likely says enough, but I would not recommend you bring your car here for service. In June, Compact Car Service replaced the front axles on my 2014 Honda Civic, a car that has an automatic transmission. However, instead of installing axles meant for an automatic transmission vehicle, they installed axles meant for a manual transmission vehicle. I had two different shops diagnose this same error, including an actual Honda dealership. As a result of the wrong axles being installed, my car was completely destroyed, I broke down on the side of the road in a different state and had to have an entirely new transmission installed after having the car towed back to my house. This was an extremely expensive and time-consuming endeavor. I had been taking my Civics to Compact Car Service for seven years prior to this error with only good things to say, and I completely understand that mistakes happen. The most egregious part of the entire experience was their response. When I reached out to Compact Car Service informing them of the error, they informed me that there was no possibility they could be responsible and would take no steps to even look at the car or acknowledge the possibility. Since they would not acknowledge any possibility of wrongdoing, I was forced to file a lawsuit. Compact Car Service, I imagine through their insurance company, brought a team of lawyers to argue that no wrongdoing had occurred. Fortunately, the judge agreed with the findings of the other mechanics, and they were obligated to make a $5,000 payment (an amount that does not come close to making me whole, but at least it's done now). If you come here, hopefully nothing goes wrong with your car because if it does, it will be a six-month legal battle and extremely expensive to get them to take any form of accountability. I imagine someone from the company will contest the contents of this review, but the case and its conclusion are public record for anyone to see for themselves. I advise in the future that Compact Car Service understands that mistakes can occur and at least tries to act like the responsible small business they claim to be.

Jacob Walker and his team are amazing! You may think it's ridiculous to drive 2.5 hrs for service…read morebut we have learned to trust this team. Its worth it. Thank you Jacob for going above and beyond!!

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

I purchased a set of BOSCH / FOCUS Brand Windshield Wipers on or about August 11, 2021. Before the…read moreend of 2021 I was experiencing a slight visibility issue with them. Due to being extremely busy with work and such, I really haven't had much time to explore an alternative solution. Be it as it was/is, the warranty on this type of part is non-existant. My advise is to stay away. Stay far away.

okay this morning I call O'Reilly's on Sharon Amity which happens to be 3 mi from my home, the…read morething about the whole conversation went wrong when the store manager answered the phone I begin to ask him about my warranty the store manager's name is Winston he's a Hispanic guy when I'm speaking to him this man has spoke so rude and aggressive and nasty I'm asking him about my warranty on my brakes mind you I'm 3 mi away from this place they the staff is untrained there's one qualified qualified young lady who does know what she doing and she happens to do a great job other than that his whole staff have the same attitude that nasty their rude and their unexperienced that store manager need to step down and let somebody run the store who really cares do not go to the location on Sharon Amity in Charlotte North Carolina it took me 2 hours to even get to there corporate number to even report this disturbing behavior

Customer service was terrible with the exception of the young lady working there. I replaced 3 deep…read morecycle marine batteries and she had to ask the other guys to assist her. None of the males made an attempt to help me load them but she did. On the way out the cart got caught on the rug resulting in it turning over with the 3 batteries hitting the floor. She helped me pick them up. I told them I planned on picking up 2 more next week but not at that location. Service has Never been that bad in the years I've gone through in the past. She deserves a 5 and the other employees on duty deserve zero if it was on the scale. Advance Auto Parts, y'all can do better at this Matthews location.

I have been an Advance Auto Parts customer for decades. This location has poor customer service. I…read morehave experience quite a few bad experiences at this location but finally decided to comment. I had to get something from them but decided to get a few other things while I'm in there but I really have to go pee and I cannot take my time and shop for multiple items if I really have to go, so I asked the old blonde lady and the mid age black guy wearing the "tacticool" American flag patch baseball cap if I could please use their restroom since I cannot think clearly. Well they didn't care, they are still using the COVID as an excuse, meanwhile none of the employees are wearing mask anymore. So I went next door to their competition and use their bathroom and had to go back to at least get washer fluid that the competitor did not had and they look at me and went like "oh he is back". Yeah well not for your great customer service just for the one thing that I needed most and done. I will not go back to that location. The stallings one is way better. P.S. side note, I overheard (as she was loud as hell), on the phone saying to someone, " just remember that I will not be here in two weeks and hold on one second I think this customers needs to ask for something"

Took hours to get them on the phone. But once we got there the customer service was nice. It took…read morelonger than expected and they did not have accurate pricing over the phone but the people are nice if you can get in.

Heard all the advertisements on the radio about zero down, all credit approved and went to check it…read moreout. Made an appointment and the guy on the phone told me my income would act as my credit. When I got there not only did they run my credit but they also told me that I would need $2500 down payment. Just seems like a lie they are advertising as if they had zero down for all credit types but obviously that's not the case.

Cars are trash and customer service sucks from management stand point. Please take your business…read moreelsewhere as their cars are highly overpriced as well.

Excellent service!! I stopped by to get a headlight bulb and the woman who was working there was SO…read morehelpful, she spent a lot of time investigating exactly which one was needed and even tried to help me install it.