Never coming back! Except to turn in their car. I signed a two year lease and the Michelin tires began crumbling at 19000 miles. The tread on all 4 tires were breaking off in chunks. I asked the dealership to take a look during a routine service and they came back with an estimate for new tires at $1000!! I explained to the dealership that this is their car (Lease) with defective tires and maybe they should get in touch with Michelin. They said they don't deal with tire companies and said my tires were crumbling because of excessive heat, hard turns and breaking/accelerating too fast. I got a hold of Michelin, they sent me to Tire Kingdom for an inspection....Michelin sent me new tires at no cost except install. I turn the car back in soon and they'll have brand new tires on it. This dealership would have to lose money for me to do business with them again. read more

If we could give -10 stars, that would be more accurate!! You only see the real side of Dick Norris when the deal doesn't go their way. So, granted, you'll read some positive remarks about situations that played out well but if you happen to be in scenario where they don't come out ahead, you'll see how fast their attitude, as a team, turns against you. We came to see and purchase a used Jeep Grand Cherokee Limited. Our salesman was a nice guy on the surface during the customer courting process but he didn't provide any back up support once things went south. We caught him off guard on a call later and he was an expert "bob & weave" artist and provided zero follow-through on his word when it REALLY counted. Our credit score is in the 800s and they presented us with a full point higher rate when we later compared with another dealership using the SAME EXACT LENDER. But at the time, we signed the contract to purchase this vehicle trusting them and their process. However, we did not bring the vehicle home. Once home, we found a better model of the same vehicle elsewhere and spoke to this dealership and without asking for better consideration, we were offered it immediately and wholeheartedly. We saw the stark difference in business model, ethic, and customer service as we delved into the prospect with them! So you know: in the state of Florida, you must drive off the lot with the vehicle in order to complete the transaction. This is called "Accepting Delivery". KNOW THIS. Call the Florida Department of Motor Vehicles to confirm for yourself: If you have not accepted delivery, the car is not yet yours. They berated and threatened us with lawyers when we quoted this Florida statute. They flatly claimed the law is a "lie" but we have FULL CONFIRMATION from the state to the contrary. We are very literally operating within our rights and we should never have to be subject to threats and intimidation JUST BECAUSE things weren't going in their favor. The vehicle never left their lot and within roughly 72 hours, we notified them of our intention to withdraw from the transaction based on our findings. Two upper-level men stood and shouted at us in their showroom in front of their own customers (cue threats of lawyers, etc). We left without the vehicle. They have ignored every phone call and email ever since requesting our deposit money returned. So we've been forced to involve the state to retrieve our deposit. So unnecessary. So petty. Sure, Dick Norris might ignore us and drag out the process of getting our money back, but they haven't ruined our ability to get into our dream car. We are very happy with the transaction we completed with Courtesy Auto Group yesterday! read more

Do NOT shop here! They falsely advertise prices to get you in the door then tell you the advertised price was a "computer glitch." They are unapologetic and become rude if you ask to speak to management (who is conveniently in a meeting). Total waste of my time but even worse is I wasted my time to be treated rudely. Hands down the worst car dealership experience of my life. I will continue to share this story. If I could have given a zero star, I would have. That's what they deserve. read more

I brought in my 2007 GMC Yukon for a no start condition. The Tech. that worked on my Youkon was great. He had the Yukon running in no time at all. This is the only place I will take my Yukon for repairs, Great Staff and super Friendly. read more

We just leased a car from this place last week. We went to many car dealers in the past but this is by far the most relaxing and pleasant dealership to go. Everybody we dealt with here were just joy to work with. They all felt very sincere, you never feel like you are being pushed. We highly recommend this place! read more

I have bought 5 cars from Dick Norris. Their sales and service have always been excellent. Whenever I hear of someone looking for a new vehicle, whether it is a GM or GMC, or another make altogether, I recommend Dick Norris. I purchased a VW from them, along with a GMPP. When I take it to my local VW dealer, they are happy to honor the General Motors Protection Plan. read more

Great service both times I've taken my vehicle there. Courteous and very professional staff.

I took my GMC Acadia in for service and I have nothing but awesome things to say. Dan was so accommodating. He made sure to call me daily and give me an update. Everything was fixed like expected. They even took me to Enterprise to get a car for the time that I was without mine. (Covered under my warranty) They were all so friendly and nice. I will be back if I ever need service again. read more

Waited 3 days for an appointment and took my low miles buick in for A/c leak and was called in an hour to be told $1800 needed to fix the leak. Had to pay them $160 shop time but took the car to another shop and saved over half. read more

By far the best car experience I have ever had , no pressure and they were so friendly and helpful. I had the pleasure of dealing with Sean Hamza, he went above and beyond . The whole place is spotless , including the restrooms . Just wow , and I love my new car ! read more

I can't say enough about my experience with Dick Norris Buick GMC. Six weeks ago my car broke down. I drive a 2007 Pontiac Solstice. I won't go into specifics but basically the car wanted to slam to a halt whenever I tapped the brakes. My husband took my car to another place which I won't mention where they "fixed" the car. 900.00 into repairs and two visits to the same place, the car was not fixed. We then decided to take the car to Dick Norris. We worked with Dan Pecorelli who ran a complete diagnostic on the car so he was able to truly pinpoint the problem. Michael Feulner did the work and even though I was hesitant when I got the car back, I have to say it is not only fixed but runs great AND it ended up costing 200.00 less than the original quote. Thank you doing a great job. Would do business with this company again. read more

brought a 2009 acadia in here, and had to bring it back three times after I had paid over $500 for them to get it right, when asked to explain what was different with the repairs this time, I was brushed off, and pushed out the door! Guess what?!?! month later and vehicle is back in the shop for SAME issue, engine light on, and onstar diagnostic of engine misfire! They have the nerve to tell us that they want ANOTHER $107 to "look" at car to discover problem?!?!?!? read more

What a waste of time, wouldn't give me a loan on a used enclave because of a repo 12 years ago.... Huh? Then tried to sell me a 10 year old piece of junk... I ended up buying two cars that week, one from carmax and the other from autonation without a blink of an eye. Guess there finance guy lacks resources. read more

Sean Hamza has sold us two different cars in two years. He is never pushy and has the patience of a saint. When we would take the car in for an oil change the team never tried to push us into having anything else done. They tell you if there is something else but never did they try any type of tactics to push it. Everyone I have met at Dick Norris in Clearwater has been very nice and friendly. I would recommend this place to anyone looking for a car read more

Sales and Service always treated us well during the ownership of our 2014 Buick Encore. Would not hesitate to use again or recommend to friends for them to purchase or repair. read more

I always bring my 2007 Pontiac G6 to Dick Norris Buick GMC. The service is great and the staff makes sure that I know exactly what is wrong with my vehicle before beginning any work. Toby G.,the Service Advisor I work with, ensures that I have adequate transportation while my vehicle is being serviced. Matt S, the Service Technician who worked on my car most recently, took the time to show me exactly what was wrong with my car as well. Their attention to detail and stellar customer service keeps me coming back to Dick Norris for even routine maintenance checks! Keep up the great work! read more

Very pleased , in and out in under two hours. Got all my questions answered and service done. I will be back for accessories and service after the storm. read more

I had a great buying experience, very straight and to the point service. Wade was my salesman was very kind and knowledgeable. I came into the dealership paying cash and feel I did get my moneys worth but also feel with the amount of cash I spent I could have received a few more incentives. The only bad part of my experience was when I was about to get in my jeep after paying $37,000.00 cash and about to drive away I was slapped for a $53.50 fee for having my trade looked at. This could have been adsorbed by the dealer as a courtesy for purchasing my vehicle and kinda brought me down before I drove away. read more

I find dick Norris one of the cleanest facilities around. Their staff is friendly and efficient. I have to buy another car soon and told my husband it had to come from Norris as they are the only dealership for me. Elizabeth D. read more

I bought car from this dealership and have been very pleased with both the sales and service department. They had a great maintenance program for the certified used cars and the extended warranty I purchased has done its job as intended. I am one of those people who maintains their cars and drives them until "the wheels fall off" and so having a great service department really helps. I especially have appreciated the quick delivery of a loaner car when the service needed required it. read more

We were planning on buying a new truck in a few months and were only window shopping. The sales people asked if we needed any help but weren't stalking us. We decided to test drive a vehicle and Richard assisted us. He was great. Friendly and laid back. They had a loaded GMC Canyon that had been a demo priced down. We shopped around over the next couple of days and went back to see what we could get for a trade for our older GMC Sierra. They were fair and easy to negotiate with. Not a constant back and forth with "Mr Big". We decided to purchase and the finance manager was right on top of things. They also have an insurance agent on site that is helpful and pleasant. The service department had the vehicle detailed and ready to go in a few hours. We love our new truck. read more

I brought my 2007 G6 convertible in to repair a broken hinge. The dealership did NOT have the expertise to handle this repair. When I took the car in, the convertible top went up/down perfectly, it simply could not go into the trunk. The broken hinge was to allow the convertible top stowage cover (aka boot cover) to hide the top when stored in the trunk, which is a COSMETIC cover. In their effort to fix the issue with this COSMETIC boot cover, they basically caused the roof to no longer align with the closure prongs, thereby bending the prongs and making the top completely unusable.....I had to take the car to Crown GMC to fix what Dick Norris broke, just to get the top back in the same condition it was before.... This cost me over $600 to fix! When Crown GMC realized that the part to fix the COSMETIC boot cover was no longer manufactured by GMC, they simply removed it so that I could continue to put my convertible top up/down. Dick Norris REFUSED to pay for the $600+ damages because unlike Crown GMC, they thought it was better to attempt a repair that they were not qualified to perform and leave the customer's car in worse condition, in an effort to cover up their incompetent. BEWARE!! I will be filing a BBB report and contact Consumer Protection to hopefully stop Dick Norris from causing harm to future customers that happen to trust their service department! read more

Just purchased a 2014 Chevy Silverado on 1/5/17 - My sales guy was Sean and will be highly recommended to my friends and family. Prior to dealing with him and DN, I was at Autonation. I purchased a truck that they apparently inspected at "172" points. Well, they missed a ton of rust on the bottom. I had to return the truck and they weren't able to work with me on anything else and basically pushed me out of the door with my previous car. I was livid. I contacted Sean about a truck that had just sold a day prior. He informed me that they had just received a couple 4x4 trucks and would let me know if any would fit me. Within an hour or so, he texted me pictures of the truck I just purchased from him. He was fast, attentive, and not a typical salesman. We shared stories, had laughs, and every time he came around after talking to the finance people, he actually had good news. The whole time we were there, he was consistent in saying he would work with us no matter what it took. He did that and more. Don't hesitate to shop here. If you are unsure what to do, call Sean. read more