Unprofessional, heartless, and completely devoid of empathy…read more
My very first ultrasound here and as a FTM was unfortunately a terrible experience. I was publicly scolded in the hallway, near the waiting area, as I'm exiting the bathroom (hadn't even closed the door yet) by the ultrasound tech for using the bathroom before my appointment. My doctor never informed me a full bladder was required, yet when I explained I had been in agonizing discomfort, and was unaware of this rule, the tech doubled down, shamed me, and told me I "should have read the packet." "Didn't you get a folder?" "It was in the instructions" "Okay well I guess we can try it anyway, cmon let's go!!" - as I'm attempting to grab my things from the waiting room" No grace, no understanding--just public humiliation while vulnerable and pregnant. My husband and I were so taken aback and stood there, completely stunned.
What should have been a beautiful moment to see my baby was robbed by the hostility of the tech.
It only got worse. When I immediately broke down to NP Rachel about how deeply upsetting and unprofessional the tech's behavior was, she stared at me with ice-cold indifference. As I sat there crying, she didn't offer a single apology, acknowledgement of what I just shared with her or even a tissue as I'm crying (I literally can't make this up) Instead, she completely washed her hands of the situation, telling me to "talk to Michelle on your way out, she handles all that stuff" Now I'm frustrated, I say "Ok, and who is Michelle? And what "stuff does she handle" "Are you at least going to put this in my notes"
NP Rachel - "She is the office manager and she just knows and has experience handling all of that, so yeah she'd be the one to talk to" lmao WHAT?! I'm now flabbergasted by her response and complete dismissal.
Never have I had a provider tell me to take my concerns about PATIENT CARE to an office manager. I am your patient, not the office manager's.
To top it off, Michelle was conveniently on "break," and my promised follow-up call never happened. It took an entire week and me officially requesting my medical records to transfer care for anyone to even acknowledge me and then I was told the sticky note to call me was lost on Michelle's desk. The incompetence is crazy at this point. Aside from two lovely receptionists named Renee and Maria, this entire practice is a cold, unprofessional failure. If you want to be treated like a human being during your pregnancy, stay far away from this place!!!