We had such a great experience at Taylor Ford. Meagan D. was a phenomenal salesperson and extremely helpful. She went above and beyond for us. Her and Cindy (finance) were so helpful and made sure that we were 100% taken care of. We are going to use Taylor ford for all our car purchases from now on. We told all our friends how great of an experience we had, it was amazing compared to other car purchases in the past. We are already talking about what we want to purchase next! read more

Took F150 in for recall. waited 2 months for appointment. Went in on scheduled appointment time. They changed appointment to the following week. but said they'll call me for the exact day and time. Almost 4 months later from scheduling my appointment. Haven't been been contacted or able to fix my recall. Customer service was bad. Very rude and mean. read more

Took vehicle to dealership body shop for State Farm estimate. Vehicle had minor cosmetic damage ( rock chips) on front end and broken windshield. This was a result of asphalt from truck on freeway. This vehicle is otherwise emaculent. Explained to Kim that the front end was the extent of the damaged area. At a later date Kim wrote an estimate for $19,000 in repairs . In break down of estimate there was detail of replacement of components/parts all over vehicle that were not damaged. I explained to Kim that the estimate was exaggerated. She went on to say there was damage everywhere. But, she later stated that it had to be written up that way because, she could not just paint the hood. The color would be off so, she has to paint the entire vehicle. This was a misleading and unprofessional approach to a minor cosmetic situation. This situation is one that has caused me to not recommend or consider future business with this location. Every review states that this is not a very good business. I read the reviews but, did not heed the warnings. read more

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You can't even give them your money. scheduled a simple full service oil change with the service department and they no call no showed to the scheduled appointment then when called would not return my phone call, nice job Nick. with that said why would i purchase another vehicle from Taylor Ford because you can not get it serviced there. sincerely David Dalton read more

With all do with respect but I would not come to to get anything done or get a car, disrespectful, judgemental people I had work done and during that time I slipped and fall, they never took the incident report I thought I was coming back because they seen the video and I thought I was getting a deal but no I got asked why didn't they take the report. All I wanted was my car to be fixed Or a new one. I got a little respect but I was still disrespected and very disappointed with them I really needed my car fixed and they had water on the floor where I slipped at. I did fall. I have respect for those who respect me. I don't like being disrespected because I wouldn't do that unless provoke I swear on that I'll take a lie detector test. I wish they helped me instead of stressing me out.do good by me and I'll give the best review for taking care of me. read more

I would give a zero if I could. Bought the car under a year ago already been in for service for a non working air conditioner that of course was not covered under warranty. So brand new car and had to pay to get something fixed in the first 3 months. This was all after we had to go back several times due to and incompetent sales person who put the wrong license plate on the car and then the sales department who needed paperwork we already provided for a trade in. Now fast forward a few months the car now has a check engine light on and do you think we can get it in for service any time soon. Nope. read more

My experience was bittersweet. The good: I was thankful that they were able to get my car in the week of Christmas to have recalls done. I was also happy that I got in and out when I dropped it off. I was grateful that my car was finished sooner than expected. It was awesome that they sent a shuttle to my house to pick me up & the driver was a really good guy. My car was washed before being returned to me. The bad: I was told that my car was done, I got to the dealership, and my car was nowhere to be found. I waited for 1/2 hour before they finally brought it up and that was AFTER I asked what was going on. The service advisor had to hunt down the porter to find out where she was. When I finally got my car back, the porter was smirking and half heartedly told me to have a good day (sorry I interrupted your "you" time) and quickly walked away. My seat was pulled all the way forward and raised all the way up. I literally couldn't get into my car. When I started my car, the heat was at full blast, the wipers were going, and the radio was blasting rap music at close to full volume. It seemed like my car had been taken for a joyride. After waiting so long to get my car & then having it returned to me like that, I was going to go back in and complain, but it was the day before Xmas eve and I didn't have extra time to waste. My experience started out great, but ended horribly. It's frustrating that the porter's behavior is tolerated. Not only did she have to be tracked down to get my car, but she didn't have the decency, respect, or professionalism to return my car in the same way I'd left it. It's almost like she'd retaliated because I wasn't patient enough to wait for her to get my car on her time. My advice is to retrain staff on professionalism or hire people that want to be there. read more

Lack of customer service coordination, poor communication, disregard for customer concerns. I am disheartened by the treatment i have received needing to come back 3 times for the same issue in a year and it still isnt fixed. I have detailed my experience in the photographs attached. read more

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This morning I arrived to get an oil change, not only did I arrive early but so did the staff. From the importer to the cashier everyone was smiling, friendly faces and quick service. I waited for my black diamond, glad I did because it was a short quick wait. Thanks to all of the staff, keep up the friendly service. Mary D read more

When our car wasn't fixed properly and we were unhappy after 11 weeks of waiting and refused to take it until it was fixed right, they were rude. We won't be taking our vehicle back there for Collision or Service. read more

Taylor Ford - Car Dealers Near Me - Taylor, Michigan

Could not be happier with the service from the sales team and owner of Taylor Ford. I have a Ford dealer within a stones throw of my house in Romeo, MI but rather work with Taylor Ford even with being an hour away. If you are looking for a car or truck, even if you are far away, it's well worth your time to give them a call. Love my new F150. read more

If I could give it zero stars I would. We took our vehicle there in August for break repair. They had it for one week, offered no assistance with a loaner vehicle, said they were backed up for weeks, offered no assistance with rentals. I had to do my own research as to which place had lower rates working with dealerships. While completing the breaks they "offered" to replace the windshield wiper arms as there was an active recall on them so we said sure. Ww got the call it was completed four days later. We picked up our expedition and drove it the 20 minutes home and the A/C was blowing warm/hot. When we dropped it off for the repair it was working perfectly fine blowing cold as it should be, with no concern if it being even remotely cool. We called and they said to bring it back the next day and they'd take a look. So we bring it up the next day, they had it for one day and said they did "diagnostic" testing and put a dye in there , and that it was working just fine and to call back in two weeks and to let them know if it's hot or cold. They claimed to see no leaks in the system but they said they'd leave the order open for a year just to be safe because it could have a very slow leak. Two weeks later, it was blowing hot again so we called. They had us bring it back a week later and again offered no assistance with a loaner or rental and had it for just over 24hrs and called to tell us they "found" a pinhole size leak in the AC condenser which was not caused by them as they "were no where near the condenser" and said we would have to pay 1600$ out of pocket for the repair. We opted to take our vehicle home and go elsewhere and were met with rude service reps and condescending customer service reps telling us that basically this is the end of the road for us unless we can "prove" they caused the damage. I will never bring another vehicle there or recommend them to a single person I know. Terrible service and experience from start to finish. I needed to update my review with my profiles with my name and my location I am not sure why the other one says Megan M and from Chicago read more

If I could give it zero stars I would. We took our vehicle there in August for break repair. They had it for one week, offered no assistance with a loaner vehicle, said they were backed up for weeks, offered no assistance with rentals. I had to do my own research as to which place had lower rates working with dealerships. While completing the breaks they "offered" to replace the windshield wiper arms as there was an active recall on them so we said sure. Ww got the call it was completed four days later. We picked up our expedition and drove it the 20 minutes home and the A/C was blowing warm/hot. When we dropped it off for the repair it was working perfectly fine blowing cold as it should be, with no concern if it being even remotely cool. We called and they said to bring it back the next day and they'd take a look. So we bring it up the next day, they had it for one day and said they did "diagnostic" testing and put a dye in there , and that it was working just fine and to call back in two weeks and to let them know if it's hot or cold. They claimed to see no leaks in the system but they said they'd leave the order open for a year just to be safe because it could have a very slow leak. Two weeks later, it was blowing hot again so we called. They had us bring it back a week later and again offered no assistance with a loaner or rental and had it for just over 24hrs and called to tell us they "found" a pinhole size leak in the AC condenser which was not caused by them as they "were no where near the condenser" and said we would have to pay 1600$ out of pocket for the repair. We opted to take our vehicle home and go elsewhere and were met with rude service reps and condescending customer service reps telling us that basically this is the end of the road for us unless we can "prove" they caused the damage. I will never bring another vehicle there or recommend them to a single person I know. Terrible service and experience from start to finish. read more

The service department is a hustle and lacking in professionalism. I brought my car there for some maintenance that should have been covered under the warranty and Mr. Ed was very condescending and a rude jerk. After waiting 2 hours for my car (I had an appointment) I was told that my appointment was just for the write up. I then asked for my car and proceeded to state my displeasure to a kind manager. A woman manager jumped right in to try to become the lead hen in a chicken coop of chaos. No one asked Miss know it all for any advice. She also seemed to correct me after I called her honey, with a look at me, this is my name. I wasn't talking to her but she wanted to be heard. She walks around the offices in search of attention and credibility. Maybe she was Ms. Taylor with her feathered hair in the 80s. Finally, I checked with Mr. African Am male (twice he ignored me) at service and he completely would ignore me and wait for me to say something. Someone teach this idiot to say " can I help you" . This guy lacks in manners and an education. His demeanor was rude and it appeared he hates himself and his job. Do not go to this service department! Lots of Rude and disparaging employees! A hustle starts as soon as you speak to the service department. The other reviews are also in line with my review. . This service center is a Joke! . read more

I will not attempt to take any more vehicles there for service - 2 1/2 weeks away is a ridiculous amount of time to have to make an appointment to even have the vehicle looked at. I went to another dealership and they are taking my car in after the weekend. PS - I have purchased several cars from here but won't in the future! read more

The Service department is very lackluster at this Ford location. I took my vehicle in to be diagnosed on 1/5/2023. After waiting two weeks and leaving several messages with the service department without a returned call, I made my way back to the dealership who still had my car on 1/18/2023. Not only was the service terrible but I got three separate quotes for the repairs that were all $4000 less that what this location quoted me for. This includes the cost of towing. Save your time and money and go literally anywhere else. read more

the service department is the worst. Made an appointment ahead of time for a couple recalls, oil change and radio issues, dropped my vehicle off almost 4 days later no response or update from my service advisor. Called left message and emailed. Finally got a response late in the day saying my vehicle is not done. Only thing that did get done was an oil change, no other work was completed in the 4 days they kept my vehicle. This service department seems to overbook itself. This is my second bad experience with them. read more

My fiancé has purchased more than a few service vehicles from this dealership. He recently dropped off his service vehicle on Monday of last week for scheduled repair. As of the following Wednesday, the vehicle was still sitting in the service lot waiting for one of the service staff to pull the vehicle into the garage for service. This also is second time this dealership has failed to provide service in a timely manner on a vehicle which was purchased from them. Terrible service - don't purchase or take your vehicle to them for service. This dealership failed to even offer any form of compensation for their incompetence.......knowing that their lack of diligence cost their client valuable time and money - while they knowingly allowed the service vehicle to sit in their lot. read more

I visit Taylor Ford's parking lot every July for theTelegraph Cruise. It is really considerate of the to allow us to park and observe the cruising.. read more

Ok, i had recently left a review for the sales department but had not utilized the service department at the time, now i have something to say: i was getting out of my car and my seatbelt jammed, i drove right to the dealership hoping for a quick fix(im a dreamer), with my issue being a safety concern they were able to help me and get my car back to me the next day-i know every dealership has been backed up for at least a week for quite along time. They were very friendly and helpful, i would like to thank Nicole Cluckey and Charlene Vines(also the young fellow who I encountered dropping off and picking up my car) for all of thier help! read more

Worst experience with Salesman Alex Ash. I emailed managers and still haven't heard back. The email below I sent to management I'm a recent customer at Taylor Ford that purchased a 22 Ford Expedition not too long ago from salesman Alex Ash after I purchased a vehicle he gave me a car wash slip due to the inconvenience of my contract being changed many times with random fees getting added on. I walked out the dealership and left the car wash slip on his desk text him immediately maybe a day after and asked him I will come pick it up he told me it was gone no big deal he will give it to me when new ones come in as you've been out for weeks. I purchased a vehicle on May 12 I'm not worried about the carwash pass as it's $30 a month and I will purchase it from the car wash itself. The issue I'm having is every time I speak to him he tells me he has it and then I get a text I say oh they're not in yet not sure if it's a lie or not but I didn't appreciate getting told that they were in and when I am ready to come in and tells me they're not. I got a little upset over the text messages with him and then his reply was if you're gonna be like this as a customer I don't mind losing you and I'm canceling all your orders and your friends orders. I'm talking about future orders that we ordered. I do not want my cars canceled and I did tell him that if they get canceled I will report it to Ford. I come from a family that have worked at Ford for many years and I don't appreciate this kind of service from a sales person . STAY AWAY FROM LIES OF THIS SALESPERSON (ALEX ASH) read more

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Went to pick up my car from the service department and was treated horribly by manager Todd. He began cussing at me and telling me never to come back there again. As a loyal customer to Taylor Ford for over a decade, I no longer will be coming there for any vehicle needs. If you need work done on your car, to go ANY other Ford dealership. The head of their service department will not treat you respectfully. read more

Service department was awful. Nothing was explained to me. And when questioned the service advisor was rude and unprofessional

I would steer clear of this place... I have spoken with the Used Car Manager (Mike) over the phone, 2 weeks ago. We discussed a trade in that I was interested in purchasing. He was supposed to get me information on the inspection, instead he ignored me after our conversation. I left 2 messages, no call back. A simple answer to my question would have sufficed, instead he left our conversation with no closure. It's a sign of the type of business that is conducted here. If you sold it to someone else, just tell me. I buy new vehicles often due to the nature of my work - I will never give Taylor Ford my business after the way I was treated. read more

Let's begin back when I got in an accident took my vehicle there got repaired came out with damaged on the other side of the car. Go there for a key fob. Charge me $250 for the key fob $75 to program the key fob and then I gotta take the key fob to a locksmith to get the hidden key cut for an extra 50 bucks. The gentleman that was supposed to program the key fob would never get off his butt to even talk to me person to person. So Taylor Ford has very poor very poor customer service doubt I'll ever do business with Ford motor company again. read more

Made an appointment to get my car serviced a month ahead , when i dropped my car off they call me 2 hours later to tell me they couldn't service my car due to machine malfunctions. And when i asked if i could reschedule for the next day replied "I have no answer" Wasted my whole day inconvenience. read more

don't waste your time - they list cars for sale they actually dont intend to sell. i reached out to get further information about a car they list for sale and i got the following response: "The VIN you provided is a customer ordered Mustang Mach-e and is unavailable at this time. The good news is that we have options..." read more

I can only speak to the Service Department - NEVER AGAIN. Did I say NEVER? Yes NEVER, While the gentlemen were nice when I dropped it off, but that is where it ended - follow up calls not so nice and nice doesn't mean a thing when they DON'T fix your car. Main issue - my 2016 Mustang Engine Light on, rear reflector broke from bracket, Navigation concern? #1 Made an appointment waited 2 weeks engine light on (I understand short staffed). Took it in on a Thursday 8:30am #2 Promised for next day - called "twice" finally told me at 4:45pm oh they haven't had a chance to look at it yet!! Really?? 2 days and can't call and tell me? Told me it would be the first car on Monday at 8am - wrong again. Called at 11:00am on hold for 25 minutes while they "checked" - finally asked for Service Manager, I stated if its not being worked on "right now" I will come it, Manager stated it is and will be done this afternoon - finally picked it up at 4:45pm Monday #3 The Rear panel reflector light broke from the bracket on one side (not the lens). Yeah still broke!!! My Son works at the Mustang Plant in Flat Rock, yes its broke - all they did was PUSH it back in place. Got home and yes right back to sticking out - still broke. Per the Tech's write up words and I quote "found the left hand quarter panel reflector not seated properly, affixed the reflator okay at this time" end of quote #4 Asked to check my Navigation it use to show on the map if traffic lanes were congested (red) or green if no congestion. Again I quote the Tech write up "can not verify concern, road test Map/navigation operating as should checked for Sync update none available, no codes present" #5 When I picked the car up I asked about the reflector to maybe explain the comment? Again I quote "well I hope they didn't just push it back in" Not that is matters to them, I will NOT be buying my new Mustang from them either. Should of read the reviews and listened to my Son NOT to take it there. Wish I could give a minus number they don't even deserve a 1 Sharon P read more

What a nightmare dealing with Taylor ford. Onie sold me a car that was deemed a lemon before I purchased. I was played big time by this place. and to top it off the service department Was horrible they were unprofessional and very rude, i fought with them about giving me a loaner multiple times. I tried getting ahold of the manager through email and never heard back. Fixed the same recall 4 times. honestly just avoid this place! This place claims to be a Christian business but they are crooks! read more

Chris Geletzke and the rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish ran smoothly and timely like clockwork with high-quality interactions along the way. I was able to schedule my appointment online for The Works service bundle starting at 11:30 am, enabling me to walk to a nearby restaurant and enjoy lunch. I paid for the services using my FordPass Rewards Visa using my rewards balance. When I saw my Ford Escape to drive home, I noticed it had that showroom-ready shine which reflects the care of the Taylor Ford Service Team. I would give this all-star team all the stars imaged by the James Webb Space Telescope, plus all the stars in Vincent van Gough's masterpiece "The Starry Night." read more

Brought car in for service last week Tuesday never got a call it was ready. Came to pick it up Monday and they can't find it. Took over 1 hour to bring it to me, and then it was full of snow. I notified the service mgr who immediately took care of it. This was a test run to see if their service was any good. So far it's sub par.but the Service Mgr was excellent! read more

Absolutely the worst experience I have ever had. Over 9 hours of my time wasted at this dealership. I was called by a gentleman about my current lease, which is over in miles, to come discuss switching into a new car. I went down on the Saturday after the 4th of July. I asked him if he could go over all of my options with me, and he made it sound like any car would be an option. So I selected a car and sat for over 4 hours at his desk as he attempted to get me approved. Every time he spoke to us it was something different about trying to speak with someone in financing, that they were short-staffed, etc. The place wasn't all that terribly busy. After the 4 hours I was sent home with the promise of a follow up. Monday afternoon I receive a call that they couldn't get me into the car originally discussed and they switched to a different car of the same make. I go back down to speak with the salesman and his manager regarding the lease. I find out because of their crediting system, I will not be able to be financed for the vehicle. (This took 3 hours) But, Ford apparently announced a new program that would essentially create a new slate for credit and it applied to the vehicle I wanted. I shook hands with the manager and they promised to drive the car up to me the next day. Tuesday afternoon I receive a call saying they read the fine print and this new credit program did NOT apply to hybrids, only gas-powered engines. The gas-powered engines they were NOT leasing. My salesman then attempted to pick a different car for me. I told him I would look for a different dealership as I was tired of the constant changes and run-around. I spoke with a different dealership who informed me that since I started my process at Taylor Ford, I would have a hard time getting it done anywhere else. I ended up calling and speaking to the manager who informed me he would do what he could to help me find a vehicle. I go in again and spend another hour speaking with someone else because I did not want to work with my original salesman anymore. This time I attempt to get a used car and asked the gentleman for the options that I COULD get into. We find a car, I pick it, and then we go to financing. Once again, I am unable to get financed for the car and at this point, all of their attempts for applying me for loans and the like has drastically hit my credit score. I speak on the phone on that Thursday with someone regarding the financing and he informed me no one would do it unless I could put money down on the car, which I just do not have but could try to get. He said he would look into it with a credit union and would call me back the following Monday, the 15th. This has been a 10 day process. The next Monday rolls around and I hear absolutely nothing. Thursday, an entire week after the call, I still hear nothing. So, I go to a completely different dealership who worked with me and got me into a used vehicle the same day. I attempted to turn in the lease with Taylor Ford, spend almost an hour waiting, only to find out I cannot turn it in without the full remaining payments. Taylor Ford has managed to waste almost 9 hours of my time over the course of two weeks. I was driving from Northville because I wanted to remain a loyal customer (these 4 trips alone added 2 hours of my life I will never get back). This entire situation of wasting my time, not being informed of things involving my credit upfront, and then not even giving me the time of day to say if they could or could not work with me anymore has left a bad taste in my mouth. My entire family and I will never do business with Taylor Ford again. read more

I had a long standing relationship with this shop. I have had collision work done on 3 different cars. Although their customer service has always been less than favorable, I had considered their work to be fairly good, up until my latest experience. They caused new damage to my vehicle by running it through a car wash (I only hand wash, or use touchless car washes), and there was a new door ding on the passenger door. They never once offered any apologies for damaging my car. They buffed out the carwash scratches well enough, but the door ding was filled in and touched up leaving an incredibly ugly blemish. I keep my charger scat pack in immaculate condition. On top of all that the service department could not get my car in alignment, and could not solve vibration issues I am experiencing at highway speeds. I took my car back 3 times (twice on the same day I picked it up) to tell them the issue was unresolved. Everytime I took my car back the repairs were not addressed timely. It was obvious that I was a low priority. They kept my car 4 days and all they did was balance 4 tires. The alignment was still bad. Then they kept the car another week and sent it to a dodge dealership because they couldn't fix it. I reached out to the customer service manager, but she would not return my phone calls . They wound up having my car for about 3 months, and still didn't fix it. read more

The Mrs. and I both got vehicles from here, and both times where assisted by Bryan Patton. Both times he went above and beyond for us, not rushing or pushing us into anything we didn't want. Very easy to make an appointment with him, which he upholds every time and is on schedule, even after a snow storm he still sat with us for over three hours and shoveled off multiple vehicles to let us check them out. We will definitely be back to this location to see Bryan for any of our future vehicle needs! read more

To preface this review, I'll begin with a perfect illustration of my experiences and feelings about this dealership. I used to live less than a mile from this dealership but I took my Ford vehicles well out of my way to Gorno Ford even for oil changes. What would inspire me to do that? In my opinion, they are just that bad. The oil changes for example, expect to wait at least an hour, sometimes two. But, the service department isn't nearly the worst of it. It's really the sales department that just operates dishonestly and just gives Ford dealerships a bad name. I've personally been lied to regarding the trade in value of my vehicles and had the price of a vehicle magically raised on me just hours before a final sale. I will never return. read more

If I could give 0 stars I would. My husband and I came in looking to purchase a Ford Explorer. Sat with a man named "Louis Horger". We test drive the 1st explorer, come back and this man YANKS the keys out of my hand and tells me it sold. Why he would even allow us to drive it (which was max 10 minutes) is beyond me if someone was inside purchasing it. We ask to look at a different one he has. He gives me the keys and tells me it's somewhere in the lot. I'm 9 months pregnant and he couldn't even pull up the car or at least walk us to the car! We go in to talk prices and this man refused to price match anything. When my husband asked to speak to a manager, he told my husband no that he couldn't. Didn't even try to lie and say there wasn't one there, just simply refused. My husband goes up to the counter and complains to manager. As my husband is walking out, Louis gets up from his desk and continues to badger my husband all the way out the door! Telling him he's ridiculous and he can go somewhere else! Literally yelling at my husband until he got in the car! I will never step foot in that dealership ever again. For a man who bragged about being there 25 years, he DESPERATELY needs to work on customer service and manners. read more

Exceptional service!! Quick, same day service, friendly and knowledgeable!! I will definitely be returning!!

My mother had an appointment to have oil changed and her navigation checked or reset. I guess the navigation reset button on the device was broken or there isn't enough ASE Certified technicians on staff so 1 guy has to oversee 6 others(just saying) I mean if your appointment is at 8a.m. and your car is going to be there all day, shouldn't you at least get a free rental for the day? NOPE NOT A SINGLE CALL TO EVEN SAY IT'S GOING TO TAKE YOUR CAR 10 HOURS TO HAVE THE OIL CHANGED AND THE NAVIGATION RESET!!! ME AND DAWG WANT YOU TO WAIT ALL DAY FOR YOUR FORD TO GET SERVICED IT'S FREE ANYWAYS SO NO LOSE ON OUR END HA HA HA HA!!!!! MY TIME IS WORTH MONEY SO MAYBE I SHOULD SEND THEM A BILL FOR MY DAYS WAGES LOST OVER AN OIL CHANGE. Keep buying foreign and we'll be out of a job? Well how long is the wait for an American car manufactured from foreign and domestic parts and built there for 5 dollars a day wage people and now it's your p.o.s. for $32,000.00. Maybe once The new president starts people will remember how nice the things they have really are and to re-lease over and over goes to show you how much the cars we drive are COMPLETE JUNK!!!! read more

I went to look at what Taylor Ford had on the lot for trucks this morning, as the weather was nice. I had been on the lot about 20 minutes when someone came over a Public address system and informed my the lot was currently closed and to please return during normal business hours. I have never had this happen in my 40+ years of owning, or buying vehicles. Too bad for this dealership, they lost a possible $60,000 dollar sale. I will never deal with this dealership again. read more

So we'll start with sales. They're sales team acted like they barely had any knowledge on the vehicles at all. I needed a car that day so I still bought it from them now we'll talk service. Every single time I bring it to them they can't do anything for like two months my car has a relatively serious recall and they told me "uhhhh bring it back in January" IT WAS OCTOBER and now for body shop they have promised me my car 3 different times and every time I call on the appointed day they say "uhhhh idk why so and so would promise you that it'll be done tomorrow" tomorrow never comes so good luck getting to work. All in all go to Feldman Chrysler in woodhaven it's only five minutes away from Taylor ford and the customer service is worlds better I wouldn't step foot in this place again. (except if tomorrow ACTUALLY comes so I can see how they messed up my car) read more