I went to test drive a vehicle today 12/29/25. Scott was my "salesman". I asked for the CARFAX information and Scott scrolled through it on the computer, the vehicle had 30,000 miles on it with only 1 oil change. I made mention of it and he says "well it's got 30,000 miles on it, how many oil changes are you expecting on it?" THEN when he handed me the test drive paperwork and I read it over, it said I was liable for any damages once on the road; completely understandable, but when I had the paperwork and re-read the contract for a test drive while he went to pull the vehicle up... he walks in and says "what? Do you think I am hiding something?" God forbid I read over a contract again that I signed. I stood up and said no thanks. Not happy and not doing business with anybody there. I felt completely undermined. Do better please. read more

i bought a used Ford f150 in October 2023 for my son to drive to school gor 12,000. Today is May 22 2024. 7 months later and it needs the motor replaced. They will not replace it because the engine is not under warranty. I now have until Tuesday to find my son another vehicle to return to school. Becareful of this place read more

Dick Genthe Chevrolet - Oil leaking from timing chain cover. 2 mechanics shops said the motor needs replaced. - Car Dealers Near Me - Southgate, Michigan

Test drove a car on Tuesday, drove like crap, said it was the tires, asked them to replace the tires. They said no, then called me later saying they would. Set an appointment for Monday, set it on Thursday, drove an hour to get here, car sold on Friday. No voicemail, no communication, nothing. Offered me gas for my wasted time. Salesman wouldn't even come out and apologize. STAY AWAY! read more

The Salesman was excellent as was all of the staff that I encountered. I was very happy with my new vehicle and the service I received in all the odds and ends that came with it. read more

I bought a Silverado truck from the used lot and all I can say is wow. The man working with me (Barry) was amazing and was able to work me through the whole process. I had a great experience and I'm a very happy customer!! read more

Dick Genthe Chevrolet - Car Dealers Near Me - Southgate, Michigan

Genthe Sales Person told us Genthe NO LONGER HANDLES LEASE BUYOUT & was btw us & GM Financial Spent 10 days hell, trying to buy Genthe Lease Car w/GM Fin said: "we never heard of this ridiculous happening of a GM dealer refusing to accept their leased car, go to other dealer" All we wanted was to buy a Chevy Bolt, we extended our lease awaiting, but got many stories frm Genthe Chevrolet When extension ran out, decided to buy the Genthe Lease Car & Sales Person came OUTSIDE to tell us "WE NO LONGE HANDLE BUYBACK - IT'S BTW YOU AND GM FIN" Genthe Sales Mgr did not return our phone calls, VP did not acknowledge our letter so Silence Gives Consent for Strong Arm Sales Tactics We're Retired Senior Citizens & don't have the benefit of asking co-workers' thoughts on our leased car dilemma with Dick Genthe Southgate MI read more

Do not take your vehicle to Genthe for any service. They are the most dishonest service department I have ever had to deal with. When dropping the vehicle off, the service department was given a very detailed description of: "When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement could be felt under the pedal. However, when I removed my foot from the pedal (during the speed range) both of the issues would stop immediately - including that both issues were only happening at the 40 to 44 MPH range. I had taken it to Belle Tire before I dropped it off to ensure there were no tire issues. Belle Tire gave me a complete print out of the test they did which showed absolutely no issues with my tires." - I was called the same day by Ron to get an approval on a "Road Force Test" to rule out any tire issues and was quoted a fee of $125.00. I explained I could provide documentation of no issues with my tires, Ron replied "I cannot not move forward with any service on the vehicle without the Road Force Test due to the Chevy Corporate checklist of items. If you do not approve the test, you might as well come back and pick your car up". - After approving the test, I was initially told by Mike (the service manager) that the rear tire needed to be replaced and was given two completely different reasons why. I was denied a tire rotation request to see if that would give any further indication on the tire or source of vibrations. Mike stated "I am 100% sure of what Ron is telling me and that replacing the tire will solve the issue." - Replaced the tire through Genthe only to be told that my vehicle still failed the driven road test (even though Mike said he was 100% sure the tire replacement would fix the issue) and there was still wobbling and shaking in the vehicle followed by Ron stating "it might still be another tire" - but the other 3 tires passed the initial Road Force Test. - The pico scope test verified my axles needed to be replaced. I asked Ron which axles which he replied "both rear axles". I questioned the tire replacement again as now the vibration was being caused by the rear axles NOT the tire. Ron had no answer and only replied "a damaged rear axle may cause the wobbling and shaking in the front". - I received a call from Enterprise yesterday at 1:23pm asking when I would be bringing the rental back to them - Genthe had called them an hour earlier but NEVER called me to confirm my vehicle was done. Arrived at Genthe at 4:40pm, walked into the service department, and was completely ignored by a gentleman (who I later found out it was Mike the service manager). After standing at a desk for 3 minutes, another employee finally asked "what do you need" - it took the employee 9 minutes to even find my file which was shoved in Ron's desk who was not even at work yesterday. -I was told I owed $429.53 and was was not given documents on my original tire showing failure. The paperwork stated the FRONT axles were replaced. -I asked to speak Mike and he said ""sometimes Ron says one thing but actually means another. But the front axle and back axle are the same thing so". My fiancé attempted to speak with Mike but was told TWICE " I am done talking to you about this, I have nothing further to say" and told us to file a claim with Chevy corporate. - Got home and realized my front bumper was not reattached correctly but the bumper should have never been removed at any point while Genthe had my vehicle to which now I am being told it was never removed. read more

I was on the fence between refinancing the car I had or buying a pre owned here at Dick Genthe. Upon reading some reviews I reached out to Lisa in car sales. Literally everything was as easy as could be, there was zero pressure for anything, I had several options, and her and the finance guy went above and beyond to make sure everything stayed within what I wanted and then some. I was honestly caught off guard as how easy it all was, everyone was themselves and not trying to sell you a bunch of stuff either. I highly highly recommend giving them a chance. I went from looking at pre owned to leaving with brand new and 5 miles. I am thankful and recommend to anyone looking. read more

I drive from Southfield to come to this dearlership cause the service is so much quicker and the mechanics are nicer. I've been coming here probably since 2010 and absolutely have no plans on changing. Thanks guys keep up the good work and never lower your standards. read more

Honestly not sure where i start! This place is so horrible i would legit not go there if it's the last dealership in the country. I had saw an add on Instagram, had reached out to them, someone by the name of Addison had reached out to me and they were great!! I had told them i would come to the dealership, we have over half of a dozen in the house and said hey why not get rid of one of them. Anyways i showed up to the dealership, i asked for a manger just like i was asked to do by Addison and then he put me with someone named Tony, Tony said yeah without employee i can't get anything under $300 per month lol. And basically just went on about employee discount...which i don't have so not sure if he wanted me to get hired at GM so i can come get a car from him. Long story short he said that it'll be mid $300 for equinox and high $400 for a blazer (jokes) thennnn after leaving, i get a text from someone and i had told them about my experience and they ignored my text completely...then after almost 3 months they have the audacity to text me to see if I'm still looking for a car... read more

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Stay away from this lemon lot..take your money elsewhere! Broken promises from different sales agents about warranties that do NOT exist! Bald tires that were supposedly be replaced in addition to an oil change that was not done before the car was bought. 10-days after my husband drove the truck (2010 Ford F-150) off their lot, the alternator died. They used the COVID-19 crisis as an excuse not to let you in their office to discuss terms...SHADY as hell! Look them up on the Better Business Bureau for Michigan and you will see the other complaints that have been lodged against them. read more

The need for repair doesn't fall on Genthe Chevrolet because they didn't build my car, but...Unfortunately I had to return to the service department, but I consistently have and did find comfort in knowing that Scott has the situation in hand. My manual transmission was stuck in first gear. I called Scott and told him that I was driving very cautiously to the dealership (I was less than a mile away). He reassured me that my afternoon wouldn't be interrupted, that as soon as I arrived a loaner car would be there. As said so, I spent less than 5 minutes there and finished my day without delay! Transmission adjusted in a timely manner and all is well since. Thank you Genthe Chevrolet for Scott and your service department. I did miss seeing T.J. in the loaner car department, I'm sure the new guy is fine too. read more

We recently purchased a 2021 Chevy Malibu from Jamie. The experience was great! He is very easy to work with and went above and beyond for us! read more

When I left my first review Scott was the service manager. Things ran smoothly and he made sure everything was taken care of. You got in right away and If you had to leave your car for more than a day they would give you a loaner for as long as it took to fix it. Sometimes they can't get to your car right away if there are a lot there to be worked on and/or your car itself may take a few days to fix. Scott left some time ago and everything fell apart. I called the other day and the woman answering the phone said she could no longer transfer me to service to make an appointment or ask a question. You have to leave your name and number and a service department employee will call you back. When the man called me back he informed me that it would be a week to a week and a half before he could get me in. My check engine light had been on and the computer code said I needed a new thermostat. It is not recommended that you drive your car with a bad thermostat. He said they no longer provide a loner car for you to drive either so unless you're rich and can afford to rent a car for a week or two (on top of the car repair bill) while waiting for them to work on your car you're up shits creek. OR maybe you dont mind being housebound for that long while you are waiting. Heaven forbid you have a health emergency and need to get to the doctor or hospital or if you are not retired and need to get to your job. They used to try to accomodate you and make it a seamless transaction. Not any more ! read more

DO NOT BUY A USED CAR FROM THESE PEOPLE THEY ARE SCAM ARTISTS! They sold me a lemon car. I bought a 2016 Malibu LT from this place and it is full of issues. It has rear suspension issues and it had an intermittent shift to park issue. Now the vehicle is leaking water from the rear window area near the C-Pillar. They sold me this car for 16,000 dollars and this is very clearly not a 16,000 dollar car. DO NOT BUY FROM THESE PEOPLE! Don't make the same mistake I did and buy one of their overpriced lemon cars. read more

Dick Genthe Chevrolet - Car Dealers Near Me - Southgate, Michigan

Horrible sales, worse service, do yourself a favor and go somewhere else. Went in to buy a car, couldn't get anyone to help me even though people were just sitting around. So I took my business to Rogers and bought the vehicle I wanted without problem. Received a recall notice and a coupon for free oil and wheel balance. Because they are close to me I took it in for the one day job. They called and said they were busy and asked to keep the vehicle overnight, inconvenient but not a huge problem as I have a third vehicle. The next day I was told it was all done and to pick it up, so I did. When I got it home noticed the wheels were not rotated, cause I have a scratch on one rim. Called and they said EVERYTHING was complete, very rudely I might add (Scott or Steve). But I took it back and they did this time rotate the tires and admitted the oil change wasn't done either (eventhough the oil life miles was reset). This made three days in the shop for a simple recall fix, tire rotation and oil change. Earlier this year I was hit by another vehicle. Dick Genthe wasn't even on AAA's approved repair list. I took it to Roger's (on list) everything went smooth. I have ZERO confidence in this dealerships ability to do anything correct. I can't explain the smug arrogance these people displayed while lying to your face. To many options in the area to put up with this kind of "service". read more

Don't ever take your car here to get anything fixed. I went in on Saturday for an oil change, I always take my car here for an oil change, nowhere else. On my most recent oil change on Saturday they inform me that the previous oil change that they did in 3 months ago, someone screwed something a little bit too tight, turns out I need a new oil pan.. they can't get my car to service shop until Monday and they cant put oil in my car, so I leave my car their until Monday. So on Tuesday I get a call saying that the cost is going to be about $600? Then the start naming off more stuff to equal about $1500? I'm sorry? They tried to get me to pay for their mess up? I'll pay for new oil but to charge me $600 for something that you guys messed up? No way. Every old dude here must be smoking crack or something. read more

I won't go back here again. I bought a 2010 Malibu here and I was so excited the only thing that I was disappointed about at the time was the remote start didn't work. They tried programming the remote start that came with the keys but it wasn't working. I went back into them and they told me they would order me a new one and program it but they never did. I went into them about 7 or 8 times and they just kept telling me the same thing. 2 years later my warranty is up and I still never got that fixed and they said I would have to pay for a new one now. Not helpful at all. I wouldn't recommend anyone to get a car here. The first few months I had my car I probably took it in about 4 times. They acted like there was nothing wrong with the car when they sold it to me but the car was everything but fine. read more

ive bought 3 cars in the past year the last one the engine was gone. They didn't offer no help. They could have offered some help sorry dealer ship. Where is mr genthe. I will never buy another car there. read more

This review is for the service department. Needed a tire checked out. Had slow leak. Called prior to showing up and the service person told me to bring it in at 1pm and it will take less the. An hour to look at it. At 3:50pm was told it was a bad tire and then need to replace it. It is going on to be 5pm now and they still have not replaced the tire. Thought this was a professional shop. Get better, faster, and more informative service at Bell Tire or Discount tire. If not for the warranty I would recommend to go anywhere else. read more

I never write bad reviews but I had to make an exception for Dick Genthe. Horrible service. Horrible policies. Steer clear. I had a terrible experience with Dick Genthe during the cash for clunkers days. They actually sold me a car, then took it back the next day because they made a mistake. Several years later my husband and I gave them another chance and bought a car from them. Our salesman was Dave Teska. Hes fine. No issue there. The car itself is fine. My cars check engine light came on. Duck Genthe does not service cars on Saturdays. But they sell them on Saturdays. We made a service appointment on a weekday (very inconvenient) and my husband dropped it off. They told him it will be several days before they even LOOK at it. Days. A normal mechanic doesn't take that long. It might be days to repair a problem but not to diagnose They can loan you a rental car but it has to be approved by the insurance and they will not backdate it even if it is approved. We purchased extended warranties, protectiob plans, all that stuff. But they either don't honor it or claim your issue doesn't apply. Its just a lot of nickel and dime b.s, lousy communication, terrible service for the same product that a million other dealers are selling. read more

First time attempting to patronize this particular Chevy dealer . I take my car to the dealer for oil changes . I go on to their website and set an appointment for an oil change and tire rotation for 1 pm. I arrive at one and went into the service center , because ai was unaware they had a separate quick lube. They advertise 15 minute oil changes and to set an appointment. I arrive on time and when I got to the quick lube, I see there are 4 cars ahead of me. I call in to the quick line explaining I have an appointment, the tech proceeds to tell me that doesn't matter it's first come first serve! I have never set an appointment anywhere and been told later that it's first come first serve . To top it all off, the have two lanes , but only one lane is open . 3-4 people inside but only one lane open. Save your time and money and go to a different dealer , it's likely this way for other service as well. read more

Took my wife's car to the Express Oil Change after several years of avoiding them due to constant poor service. We purchased the vehicle from them and was thinking it's been several years since we had problems with the Express Oil Change. At least 3 times in the past, after having the oil changed and returning home I would have oil leaking from the vehicle in my driveway. I thought I would give them another chance, well got the oil changed, drove the car home, parked in driveway and the next morning had a huge oil spill in my driveway. Put the car on ramps and oil was dripping from the loose oil filter. Tightened the filter to stop the leak. Took the car to the dealer with pictures and asked to see the service manager, the write up guy said he was going to get someone from the Express Oil Change area, I told him I wanted the Service Manager but he want and got the Oil Change person. They asked for the my paper work and was going to write up the person that didn't tighten the filter, I suggested they should retrain the person instead for writing him up, they were going to get back with me but never heard nothing from them. Yes I am maybe upset but I have a large oil stain on my driveway. This seems to be a problem with their Quick Oil Change Service after talking to other friends. Never received the follow up call from the Oil Change Manager as promised. I can understand this happening maybe once but this has happened at least 4 times to me and also to other people I was telling about the spill in my driveway. Avoid the Quick Oil Change Service here. read more

Dick Genthe Chevrolet - Oil spill in driveway. - Car Dealers Near Me - Southgate, Michigan

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Update! When they screwed it up the last time the owner gave me a new warranty for 24,000 miles and 24 months. Recently, in the last month, my instrument panel went haywire. I had my warning lights flashing and then my panel would black out, making it hard to see my speedometer. A friend of mine is a Ford engineer and was sweet enough to offer to switch out the panel for me, for a used one that would work perfectly well. This is the loophole Genthe is using. Because I switched out the panel that has the real mileage listed, for another panel with the wrong mileage, they won't honor the warranty on the ac compressor part. Even though I still have the original panel with my correct mileage. Who would try to scam someone on a part using too many miles? That makes zero sense. And since they couldn't properly fix it the first two times I'd say it's their obligation to do something now. I was hoping this would be the moment they could redeem themselves but instead have only proven how little they care about providing top notch service. Dick Genthe in Southgate has to be the single worst dealership experience my family has ever had. I had originally taken my car in to have my ac compressor looked at after it began making a loud noise. Originally, we were under a mechanical warranty so the repair and part were covered. When they returned my car to me I found that it was still making a loud noise but was told that the warranty company had insisted on an after market part and that they could sometimes make noise. They assured me is was safe to drive and shouldn't be a problem. I, not being a mechanic, took their word for it.(Of course, the belt attached to the compressor is also attached to the rest of the moving parts in my engine so if it failed, everything would seize up.) A few months later the noise grows louder and I take the car in to have it checked out and also have my brakes looked at. They tell me that the warranty has lapsed and we will have to pay for replacing the compressor. We ask "if the part was faulty in the first place, why should we pay to replace it? Your mechanic installed it." They tell us that the warranty company is responsible and refuses to fix the issue. We are told we have a 6 month, 6000 mile warranty and it has lapsed. One of the other guys that works there looks at the paperwork and points out that even if that were true, we were still under 6000 miles AND 6 months. We are shuffled around and told they would have to contact the warranty company. I get a phone call saying that they are still refusing to replace the part. So skipping ahead of being shuffled around between four or five people, the garage manager comes out and highlights the warranty company phone number and writes down the warranty info for us. He is the ONLY helpful person we dealt with. He urges us to call Ryan about the part. When we do we are informed that DICK GENTHE OWNS THE WARRANTY AND LIED TO US ABOUT IT. It's not a 6 month warranty. It's a 12 month, Dick Genthe's mechanic wrote it up for 12 months. DICK GENTHE LIED TO TRY TO GET OUT OF BEING HELD RESPONSIBLE FOR A PART THAT COULD FAIL AND CAUSE AN ACCIDENT. Steve denies this, tells us we can't see the hard copies of our paperwork and does everything in his power to derail us. Eventually he relents "don't worry I won't leave you holding the bag" and begrudgingly says he will get the car repaired. In the meantime we deal with the ever passive aggressive John who tells us "he thinks it's a pulley but he guesses they will just have to shell out the 800 bucks to fix our car." It's not our fault but they treat us like it is. So we are down a car for a full week, lied to, given the run around and informed by the warranty company Ryan that this entire time it was DICK GENTHE'S fault and they were the ones trying to get out of fixing their mistake. The woman at Ryan even called Steve to inform him of his responsibility, which apparently was not convincing enough for him to immediately do the right thing. We also had the pleasure of listening to a mechanic complain in front of us that he was sick and tired of being told to slap bandaids on cars and push them through to get them out. What a class act. John and Steve I hope you get fired for this. I have an 8 year old daughter who drives in that car with me every day. God forbid I actually let you run me off like you tried to do for a week straight and something happened to her because that part failed. Thank you to the garage full of honest mechanics who did their best to help us. At least some people in the building were helpful and had integrity. And Steve, if you missed my comment about your motivational poster on "service" I was being sarcastic because you clearly don't have any integrity or compassion. read more

stole my money and didn't actually fix my car. I brought it back in to get it checked out because i was having the same exact problems! These problems occurred right as i was pulling out of the lot. The service manager took my car for a drive to make sure it was running fine, which it wasn't and then told me I have nothing to worry about. A week later my car broke down and I had to get it towed to a different place to actually get it fixed. read more

I purchased my Cruze new there in 2014. Last week I took it in for a routine oil change, which they charged me for but did not perform. I realized this when I looked at the oil on my dipstick which was worn out. When pressed, they admitted they "overlooked it." This is the third time a maintenance procedure was charged to me by the service department but not performed (a prior charge for an oil change which was not performed and a proven event of not rotating tires, to which they finally admitted). Finally, the dealership sent me away with a visible oil leak, This leak is a known problem with the O rings around the oil dipstick. Mike, the service representative told me it was just "natural spray from compression (I'm 43 and have driven 8 cars over 100,00 miles). He told me to ignore it, telling me it was nothing to worry about and very minuscule. Before I returned to Chicago the spewing oil had leaked onto the manifold causing smoke fumes and potentially causing a fire. My Chicago dealership said they should have fixed it immediately and prevented me from operating the car.. They will lie to your face and steal your money. One time is a mistake, a second is a sloppy shop, the third is straight up thievery. Mike was the service contact who lied about the repairs and assured me all was well. To boot, Mike, the service guy looked at the leaking oil around my dipstick and told me to worry, it is normal with high-compression engines. By the time I returned to Chicago, the hood insulation and engine was coated in oil and making a burning smell. My local dealership found it right away and repaired it. The repairmen at Genthe are either untrained to do their jobs, don't care, or are just too dumb to figure basic items out, which this, my last American car, has plenty. A basic O ring was shot on the dipstick; a 4 year old could have diagnosed it. They are probably all crooked but Mike was too busy with his Trump propaganda to do his job. read more

I purchase a 2010 ford focus from Dick Genthe Chevorlet and a service contract that no one seems to want to honor the contract, they also told me it would be several days before someone could look at the car when I had an appointment for 8:30 on that day. I complain no one listen after, that i was shunned by the dealership they sold me a car that is one step from a lemon car. If, you choose to deal with this dealership go somewhere else first they are not a very professional to the consumer this the used car department. I had a terrible experience with this dealership BH read more

I have taken my car to this dealer ship to oil changes A 2012 Sonic. Every time I take my car to this place I have had problems after problem. First they stripped the screw to my oil pan and tried to tell me because I had 60,000 miles on the car that happened all by it self. The last time they broke the Oil Cover or some kind of plastic cap in the oil change shop. As I watch them beating on my car with a drill. I went into the dealership and insisted they send some mechanics to check my car. Of course 2 days later my car was making a horrible noise and low and behold when I took it back I needed a $300 alternator and it was not their fault. Not to mention every time I drive my car I smell burning oil. DO NOT UNDER ANY CIRCUMSTANCE TAKE YOUR CAR TO THAT DEALERSHIP. Go to the another dealership right away. read more

Outstanding store, service department and body shop. Friendly and helpful people, super convenient location and VERY accommodating! Highly recommend! read more

Worst dealership in the area. Do yourself a favor and take your business down the street to Rogers or Taylor Chevrolet !

I went into the parts department and stood for 5 minutes while the person at the window flipped through folders, he knew I was there and yet never said Hello I will be with you in a moment. Someone else came from the back and answered my question. Quick oil change is the only reason they get one star. read more

Made appointment online stating I needed my AC looked at. I stated on the online form that I would be staying with my car and what problem I was having. Got there and was told that they couldn't look at it today. I stared blankly at them like they were joking. I think nobody bothers to look at their schedule ahead of time. I just got back in my car, said I would go somewhere else and that I would never come back there. I've had other issues in the past with them. This was the last straw. read more

Considered buying a car here but the sales staff ( both used and new) were overly pushy. Have had a couple cars serviced there , and the repairs have been good, but the people on the phone are always rude. read more

I recently purchased a car from the Dick Genthe used car lot. I wanted to change the rims so I inquired with the parts department about purchasing a set. Karen checked on manufacturers pricing and it was very high. I was hesitant to spend alot and told her I was going to check around for a used set. When she found out I would accept a used set, she set out on a mission to help me. She found part of a take-off set that was in excellent condition and then searched around and found the 4th rim from a refurbish shop that she had a good relationship with. In my opinion she went above and beyond what I would have expected and found me a great set of used rims for about 40% of the cost of a new set. Great job Karen! Barry the used car salesman also did a great job taking care of us. He sold us a car at a good price and then supplied the missing floor mats, owners manual, and 2nd key, for no additional cost. Would definitely go back to Dick Genthe and I would recommend them to our family and friends. read more

I purchased a used car here from Dave. Both Dave and Larry, the used car mgr., are excellent to deal with. I am very happy with my experience at Genthe and I will be coming back...keep buying local, and DownRiver will prosper!! read more

I purchased a used car from this dealership, and recently visited them for service (haven't been there since). Both experiences are probably the two best experiences I've had at a car dealership. They are extremely nice, and, in the service department, give off good vibes both in terms of honesty and competency. Buying (and sometimes servicing) a vehicle can be a very stressful experience, but it doesn't have to be if you find the right dealership. Hats off to Genthe. read more

Cindy McTaggert was an execptional sales person. She has sold me 3 vehicles over the years and and has always provided me with nothing but above average service. She is the salesperson I recommened to everyone I know. read more

I like that I was sent text messages, periodically telling me what was going on with my car. Nice touch :)

My elderly father walked in and asked to buy a truck. He did not need a truck couldn't afford a truck and meeting him it becomes clear he has memory issues and difficulty finding his way around. He was talked into buying a brand new $40k truck. Of course without good credit he got swindled into a awful deal. When the family rushed to have it returned within 48 hours, Dick Genthe's response was that since he was not 'legally' deemed mentally incompetent they were not going to go back on the purchase. 'Sorry you don't like his decision' we were told. Way to watch out for the community. Way to prey on the elderly. I guess nothing has changed in the world of car sales. Make the transaction as fast as you can before the customer knows whats even going on. Thanks to the clan at Dick Genthe we have to move our father out of his current housing into something even cheaper and less safe because he is now straddled with $700 monthly payments on a truck he can't use. Thanks for being so understanding Dick Genthe. read more

We leased a 2015 chevy Silverado 1500 from Dick Genthe Chevrolet late 9/2015. The Sales Mgr at that time was Bob Kapp, he told us we would have 10,000 miles per year, which is standard. When he wrote up the lease contract, he put we were allowed 8,465 miles a year (who gives 8,465 miles) we didn't see this discrepancy until the following day. I called Bob Kapp regarding this situation and he assured me that he would take care of it. So, now 2 years later, when our lease is up, we had a pre inspection at our house. We were given a list of minor repairs to take care of, which we did. We returned the truck back, the gentleman "Kirk" who took the truck back noted on his computer that the minor repairs had been taken care of and in a couple days there would re-inspect the truck. Two weeks later we received our final bill from GM charging us $921.00 for the repair that had been taken care of and $850.00 for the excess mileage , based on the 8,465 mileage. We went back to the dealer to discuss this issue with Bob Kapp but, we were told he no longer works for their company and the new mgr said "there wasn't anything they could do for us" we called the dealership to see if Bob Kapp had actually left the company, they asked what was this call about so, we told them it was restating a lease we had discussed. ( Bob Kapp , return our call 5 minutes later) we explained the situation and " he remembered the transaction and would look into it and get back to us." Ever since that day, he has not call us and he has not answered the phone when we call him except for the 1st day that I tried to get him back on the phone, he answered it and as soon as I told him who I was. He hung up! We've been trying to get in touch with him ever since, with no luck. A dealership should provide a professional service and Dick Genthe Dealership is far from being professional and honesty. Bob should come through with his promise to get this taken care of but, looks like he would rather screw his customers rather than keep our business. I would NEVER recommend this dealership to anyone and I have family members who have leased and referred people to them. This is just one public complaint, I will take it further up the ladder until it's resolved. read more