Great experience! We rented a trailer for 2+ weeks and loved it! Cely was so helpful and gracious…read morewhen I came out in advance to see and select the right one for us. I was deciding btw 2 trailers, and they were just like the pictures online. The trailer I wanted needed a couple of repairs and she couldn't promise anything but did her best and got it done for us! Cely helped make it easy with the paperwork by email, and her staff installed the hitch on our truck and helped us hook up. The trailer was very clean and comfortable. I wish I had taken their insurance for $20/day, because we had some damage and it wd have been less than our deductible. When I notified her, she was kind and helpful and never made me feel bad about it. She went out of her way to fix it for the lowest cost possible. I rented from a different SMC location before and had a good experience, but Cely and SMC Riverside was the best!

Would never rent from them ever again. They are cheaper than other sites but you get what you pay…read morefor. Toured at least 5 class A RVs several months before our trip. Some had just come back from Burning Man so they were filthy but they said all the carpet would be shampooed & everything professionally cleaned when we picked it up. Stopped by a few times before our trip to tour the RV with friends that would join us & make sure items that needed fixing were getting done. We arrive at our pickup time of noon & during the walk through we find out the carpet wasn't shampooed as promised as there were stains. We take a ton of pictures as evidence so they don't say we caused the stains. We noticed one of the living room windows didn't have a privacy curtain, we said we needed that. Their solution was to tape a padded aluminum square over the window, essentially losing the use of light & air from 1 of the 2 main windows in the main living area. Then we wanted to check to make sure all the slide outs were working properly before taking possession but the bedroom slide out wouldn't slide back in. Maintenance was called & after more than an hour of fidgeting with the slide, it finally slid back in but I was already not happy or confident in the condition of the RV. We drive the RV back home to load up & had to top off the gas tank as it wasn't full. Once we got home, we opened the slides to start loading & find out it won't slide back in again. Now it's 4 pm & & we have to call them back. They said to bring it back & they will fix it. Now we have to unload stuff we had started to load so we can take it back, in case it isn't fixable. Ugh! Our husbands drive the RV back & maintenance tries to fix it but couldn't so a part was ordered. We asked if there was a different RV, because now we have zero confidence the RV will work properly. They said they didn't have a similar one to exchange. We waited 1.5 hrs for the part to be delivered but that didn't fix the issue with the slide. Now they said they had another RV & it was slightly bigger. Ughhhh, now we are several hours behind schedule due to the issues with the 1st RV. By the time we get the replacement RV back home, it's past 7pm & dark out & impossible to take good pictures of the condition of the outside of the 2nd RV for any existing issues or damage. Ughhhh When we finally finished loading everything, it is well past 1am & we are exhausted from the extremely long day. We had to delay our departure to Sequoia the next morning so we can get enough sleep for the long drive. This caused us to arrive to the RV park late in the evening & hookup in the dark, which we didn't want to do. When we took our first turn, the contents of the refrigerator fell out when the doors flung opened. It was a residential fridge, not an RV fridge with locking closures. That's when we noticed there were hooks on the side of the fridge. Luckily we had some bungee cords that we used to keep the fridge doors shut using the hooks, when we were driving. It would've been nice if ShareMyCoach warned us or provided straps. They also tried to tell us we dented the fridge when we didn't. The audacity, considering all the issues we had with the 1st & replacement RV!! The main living room heater worked the 1st night but stopped working after that. We had to crank up the heater in the back bedroom & keep the bedroom door ajar so our friends sleeping on the pull out couch in the living room could get some warmth at night. Then there was a steady & annoying beep coming from the microwave every 5 mins & we couldn't figure how to stop it, even though our husbands are handy. We had to call their maintenance but he didn't get back to us until the next day. Told us to reset the inverter but the beeping came back whenever we were hooked up to power. We also rented 2 e-bikes from them & on the day of pickup, 1 of the bikes we were going to rent had a flat tire. And the batteries were old & could not hold a full charge to go more than 5 miles, even though we kept them charged for 2 days. What a rip off for charging $30 a day for each e-bike!! When we complained they apologized but didn't give us credit. Do not do business with them!

No one asked me to write this, and I am very happy to say I am doing it because I want to express…read moremy gratitude to all the Professionals who helped me and my wife choose exactly the right new trailer for us. I see so many negative reviews and I can't imagine for a moment how any of them could be legitimate after the service we received. My experience with Joe Pena my Salesman, Troy the Sales Manager, Joseline in Finance, Adrian who delivered our unit and the follow-up from Tony in service couldn't have been better. I am an extremely difficult person to deal with when it comes to major purchases and they were not only patient but also kind and considerate throughout. From all my emailing and phone calls to their follow-up, this team is the one you want! Thank you again to each of you!

Unpleasant staff...racist culture detected. People at front don't have any customer service skills…read more(ie. smile or have a positive tone). Went for the first time today and left with a real bad taste in my mouth.

What a run around!! Took nearly a month of calling to get deposit refunded. Every excuse in the…read morebook and when it was finally refunded it was $150 less than I was expecting. We left it cleaner than we found it and when it was picked up I even had a verbal approval that everything was fine. Now she said there was cleaning fee even though there was nothing about that in contract. Renter be ware.

We have used JM RV Rentals for 3 years and each time they have always been reasonably priced and…read moreeach time the problems have been fixed. Have been camping with the fam in Lake Perris and usually rented about four campers. This year the group rented 8 RVs and 5 of them were perfect. 3 had either A/C or refrigerator issues. There was one with no A/C for 3 out of 4 days. Jeff did promise to refund the money. And two of them did not have a working refrigerator. He did reimburse one renter for the daily purchase of ice. And if you plan on using JM RV rentals for more than 3 of you and your friends, create a spreadsheet and share it with Jeff and his wife. Your own spreadsheet will cut down on any confusion. And linen, they should remove that amenity from their website and you should bring sleeping bags, JIC. And coffee, if that's important to you make sure you ask about a carafe in your unit. Lots of coffee makers, but no carafes. The Toy Haulers are a bit banged up but the air, refrigerator and electrical outlets worked this year. The first year the blinds fell down every time we closed the door and the mattress was thin. The next year the blinds were fixed and the mattress was plush, but some overhead lights were out and electrical outlets in the kitchen area didn't work. This year we got the exact same RV as last year (a toy hauler) and it looked pretty beat up inside, my husband didn't seem to care, but his wife, me thought it a little yuck. However, the A/C was en pointe, the refrigerator and freezer worked and both doors opened and closed properly. All of the electrical outlets worked and no blinds fell off. The bathroom was super clean and they brought by toilet paper. There was a toaster and coffee maker but no carafe. There was a mattress protector and 3 pillows in the master bed, but no linen. The memory foam mattress was heaven to sleep on. The awning never did work, or at least we couldn't get it to open, so we stayed inside. Not sure if the radio worked, last year it didn't work, but we had a JBL Bluetooth speaker so we didn't try. Five of the eight RV were great with A/C, fridge, water and microwaves. And, Jeff did come back in the middle of the night to try to fix problems and the price was right. I would suggest that you make sure you ask lots of questions about what is important for you to have a great trip. One RV though had no oven door, a freezer door that came off in the guy's hand, no linen and a mattress so thin it was like sleeping on a slab, but I'm sure Jeff reimbursed him for the cost of linen and ice. We have used JM RV Rentals for 3 years and each time they have always been reasonably priced and each time the problems have been fixed. Have been camping with the fam in Lake Perris and usually rented about four campers. This year the group rented 8 RVs and 5 of them were perfect. 3 had either A/C or refrigerator issues. There was one with no A/C for 3 out of 4 days. Jeff did promise to refund the money. And two of them did not have a working refrigerator. He did reimburse one renter for the daily purchase of ice. And if you plan on using JM RV rentals for more than 3 of you and your friends, create a spreadsheet and share it with Jeff and his wife. Your own spreadsheet will cut down on any confusion. And linen, they should remove that amenity from their website and you should bring sleeping bags, JIC. And coffee, if that's important to you make sure you ask about a carafe in your unit. Lots of coffee makers, but no carafes. The Toy Haulers are a bit banged up but the air, refrigerator and electrical outlets worked this year. The first year the blinds fell down every time we closed the door and the mattress was thin. The next year the blinds were fixed and the mattress was plush, but some overhead lights were out and electrical outlets in the kitchen area didn't work. This year we got the exact same RV as last year (a toy hauler) and it looked pretty beat up inside, my husband didn't seem to care, but his wife, me thought it a little yuck. However, the A/C was en pointe, the refrigerator and freezer worked and both doors opened and closed properly. All of the electrical outlets worked and no blinds fell off. The bathroom was super clean and they brought by toilet paper. There was a toaster and coffee maker but no carafe. There was a mattress protector and 3 pillows in the master bed, but no linen. The memory foam mattress was heaven to sleep on. The awning never did work, or at least we couldn't get it to open, so we stayed inside. Not sure if the radio worked, last year it didn't work, but we had a JBL Bluetooth speaker so we didn't try. Five of the eight RV were great with A/C, fridge, water and microwaves. And, Jeff did come back in the middle of the night to try to fix problems and the price was right. I would suggest that you make sure you ask lots of questions about what is important for you to have a great trip.

I bought a 2003 Tahoe toy hauler that turned out to be a money pit. However, because I had already…read morespent so much on it. I decided to spend just as much to fix it. Unfortunately, I had to take it back over five times to fix the same things. Not to mention the damage created by the things not being fixed properly. The first time was not repaired properly. Overall, they did try and rectify most of the concerns, and they are definitely more reliable than the last place I used. So CAL RV repair in Temecula. Horrible!

Richardsons Fix the way do business…read more I bought a used 2018 TT & an extended warranty from Richardsons in late 2021 took it out for the 1st trip 3 months later. Toilet flushed once then water pressure to toilet was gone. I take my Trailer in for the issue toilet won't fill properly due to low water pressure to toilet only. Kitchen, restroom sinks and shower all have good water pressure. I explain how I feel it might be the toilet valve to Guy A as he takes trailer information from me. 1 week later I get a call from Guy A saying I need a new toilet that run $700 and the warranty don't cover it. I lose my cool explain how it's BS. I just got the trailer from them, I asked don't you guys check the trailers before you sell them some kind of point inspection. The toilet worked for 1 fill then pressure was lost. He apologizes and says he understands I should had been able to use it more... I feel bad so I go into the office apologize to Guy A for losing my cool I understand it's not his fault. He seems to accept my apology so I ask him to help me understand the issues. I ask various questions when Guy B jumps in and says there's build up, could be from city or camp site having poor water and or hard water. I explain I understand, but that build up normally don't happen from 1 fish to the other it takes time. Mean while Guy A went back to speak with the service tech and confirmed that water is flowing to the toilet but then there's build up. I say thank you and say I'm not paying for a toilet. They explain how I'm gonna have to pay $175 for the time spent. I tell them I can't take trailer yet cuz I'm in my car. I return an 45min later with warranty in hand to show that warranty states it covers valves and fittings which I felt is where the issue is. Guy A is on the phone so I'm standing there waiting Guy B asks what I have, I say my warranty showing valves are covered did you guys check the valve? He then replied with yes there is blockage warranty won't cover blockage you need a new toilet if you want it fixed. Guy A gets off the phone and says they were going to let me take my trailer with no charge cuz I didn't sign that section of the paperwork. I say thanks can I pick it up tomorrow. I pick up trailer the next day take it home and in 20 min I have the toilet removed and bypassed the valve and toilet works fine. What really gets me is that there was no attempt to fix my toilet just sell me a new one. Not even a $175 per hour charge and a $30 valve was offered just a $700 new toilet. I really hope that Richardsons as a company can fix how they do business cuz I'm only 2 min away and hope that when I run into a problem outta my capabilities they don't try and take advantage of me again. I spoke with Brad I believe. He was helpful in getting me info. Not sure who serviced the toilet or who told him I needed a new one. Not sure who the guy sitting next to him that said if I wanted it fixed I needed a new toilet was ether. Toilet is working fine now that I fixed it myself so no matter what they say I didn't need a new one.

The service department could be a little better. Christina, in the office, can't do it all. She…read morewas a great help. Dakota, one of the technicians, knows a lot about RV's. He has showed me more about my 2020 Geopro than any other service provider. These two are going to be my new service providers. I am tired of big companies who don't know shit.

They lost the keys to my RV never gave me the money to get them made. They put the wrong color…read morepanel when they did the air conditioner. Mine were white on the inside ceiling they put an almond one up that doesn't match. They didn't reimburse me for that. All they do is take your money and that's it. They owe me hundreds of dollars in labor and materials to get the stuff redone. I don't wanna have it redone there cause they already screwed it up once I don't want to take a chance of them, causing me more problems, but they refuse to give me my money back for the work that they screwed up and for my keys coula is the owner has never sent you a check for the step she charged before and screwed up Nelson. Her late husband was an honorable man. He would've taken care of it, but he's no longer work so fortunately Banning RV isn't what he used to be. I don't recommend this place. They'll take your money, but they won't honor anything. The guy in charge of service isn't too bright.

We searched several RV dealerships before purchasing our first RV, and RV Ready stood out from the…read morerest. We loved that it is a small, family-owned business with no-haggle. The staff was friendly, knowledgeable, and never made us feel pressured to buy. The pickup experience was just as great. The prep/service team thoroughly explained our RV and made sure we felt comfortable before leaving. A special thank you to Ken, Glenn, and Priscilla for making the entire process easy and enjoyable. Their outstanding customer service made the drive from Long Beach to Lake Elsinore well worth it. We highly recommend RV Ready!

We just got our brand new 2027 Wolf Pup! Everyone here was so kind & genuinely made us feel like…read morefamily. Huge shoutout to Jack who helped us twice.. first when we were looking for a possible new home, going thru the process & then deciding not to at the last minute even after running our credit. Then we came back looking for something smaller for Glamis trips & they welcomed us back w/o any judgement or any questions. Also a big shoutout to Priscilla for getting us the best deal with ZERO down! Another big shoutout to Glenn, he was so amazing to us as well. He treats his employees so well & like they are his family, which honestly reflects on how they treat their customers. Everyone here made this wonderful blessing so easy & fun as well!

Our experience at Camping World was a mix of exceptional customer service and disappointing…read morecustomer service. First and foremost, if you're shopping for an RV, ask for NICK. He is not your typical salesman who's just trying to close a deal. He genuinely cares about his customers and takes the time to understand what they're looking for. The two RVs we originally came to see had already been sold, but instead of trying to push us into something outside of our budget, Nick searched through the inventory and found us the perfect match. We absolutely loved it and ended up purchasing it. He was patient, attentive, honest, and never made us feel pressured. We truly couldn't appreciate him more. Unfortunately, once we moved past the sales process, our experience changed. We waited about 2 1/2 hours to complete our purchase. While we understand that dealerships can get busy, there was never an acknowledgment or apology for the long wait. Even a simple "Sorry for the delay" or a small gesture of appreciation something as simple as a complimentary set of camping chairs or another goodwill accommodation, would have gone a long way in making us feel valued as customers. Our interaction with Alex in finance was also disappointing. The process felt rushed, and when we asked if he could match the financing rate from our pre-approval, he seemed irritated rather than willing to discuss our options. Buying an RV is a major investment, and we expected to feel like our questions were welcome instead of feeling like we were inconveniencing someone. I don't usually leave negative reviews because I know everyone has difficult days, but I also think it's important to share an honest experience. Nick made this purchase happen, and without him, we likely would have walked away. He is a tremendous asset to Camping World and deserves recognition for the level of customer service he provides. For anyone planning to buy from Camping World, here are a few tips: - Ask for Nick- pictured here! he truly puts his customers first. - Get pre-approved for financing before you arrive. - Let the dealership know ahead of time if you already have financing. - Make sure you have RV insurance lined up before delivery, as proof of insurance is required. Despite the frustrations we experienced after the sale, we're excited about our new RV and are grateful that Nick made the buying experience enjoyable. Thank you, Nick, for your patience, professionalism, and genuine care.

My experience with Camping World was disappointing. Communication was the biggest issue--I had a…read morehard time getting return calls, and it often felt like my business wasn't a priority. The pricing also seemed much higher than other dealers. Interestingly, after I had already made a deal elsewhere, they suddenly reached out and offered to match the competitor's price. My advice is to do your homework before buying here. Don't rely on the MSRP or the advertised sale price, as there may be much more room for negotiation than they initially let on. With better communication and more transparent pricing from the start, this could have been a much better experience.

POOR REPAIRS AND DID NOT FIX THE PROBLEM Heater problems…read moreSuburban NT 12S. last October I took it in and they replaced the parts in the picture shown and cost almost $600.00. They told me it would be cheaper to repair than to replace. A new one is $1,500.00. It only blows cold air. took it back and they said there's another part that needs to be replaced. When I questioned the first repair RICHARD kicked me out of his shop not to come back. Blessing in disguise. They stole money from me. I also showed them a part I needed on the back of the toilet. They said they had to take toilet out and it would take 1-1/2 to repair. It just needed a washer coming from the plumbing. I bought a washer for .35 and spend 10 minutes on the repair. BEWARE OF THEIR UNETHICAL BUSINESS PRACTICES.

Our after sales support was a very poor experience…read more After one outing, we took the trailer back for repair under warranty which was prearranged with the manufacturer. After a 7 hour drive to get there, they spent 10 minutes looking at the unit and said bring back another time and we will repair. We pleaded with them to leave it there so that we didn't have to make another 14 hour round trip just to drop it off. (Their lot is giant and had acres of space) We were very polite and respectful. The service manager was beyond rude and after we escalated to the manufacturer and had them talk to the service manager, he agreed to let us leave it, but was rude about it. We picked the unit up repaired several months later and they charged us to fill both our twin propane tanks which had been filled when we purchased it and we had only used the two burner stove once. Apparently he felt we had to pay for something. The older owners while they seemed nice, didn't seem to have much of an interest in customer service.