This company was difficult to deal with in all aspects from scheduling and customer service. They…read morewere extremely expensive and their service DID NOT fix the problem. I would never recommend this company to anyone.

We had a flood in the middle of the night we called Servpro of greater St. Augustine…read more Big mistake... Don't do it... The old equipment they used leaked further damaging our property. They were supposed to go through the insurance company to get approval for the work they we're doing, they failed to do that so the insurance company would only pay them the policy limits regarding the water mitigation. It is serve pros responsibility to seek approval for any amount above the policy limits which they failed to do. the only works Servpro did was install a few fans and a dehumidifier and tore off some baseboards and ripped up some carpet that's all I did for that somehow or another they charge the insurance company over $8,000 which the insurance company only paid three thousand which was the policy limit. now we have Servpro of greater Jacksonville attack dog vicious vampire collection agency coming after us. A word to the wise do not use this overpriced unprofessional without integrity company...

Q and Tim from the St. Augustine office arrived to cleanup the mold that had grown in our vents…read moreafter the air conditioner flooded the upstairs then seeped down to the kitchen below. They worked quietly and efficiently getting everything back to pristine. I can highly recommend them. I can now safely breathe again..thank you Puro Clean.

We had a toilet over flow and it ruined two rooms in our home. Puroclean did not add any more…read morestress on top of an already stressful situation. They were very efficient with getting someone to our house same day and was very accommodating when it came to our availability. Anthony explained the entire process in detail and got to work with his partner. Someone came back out the next day to check the progress and then even came really early the following day at a time that worked for us. We were very pleased with the service and quality of work! Would definitely recommend.

Danny, Travis, and their crews were awesome! We had a leak under our sink that went unnoticed for a…read morecouple days! From beginning to end everyone we encountered was professional and friendly. They were quick to respond and got the process started to fix our issue. They were always available to answer questions. Travis handled almost everything with our insurance company. He made the entire process almost enjoyable. If we ever have another issue we would call them first!! Thanks for making my kitchen beautiful again!!

Danny and his team were fantastic to work with! After a contractor broke a pipe and flooded…read moremultiple rooms in our home they were able to come in quickly to do the water remediation and eventually the repair work as well. We're very happy with the results and the team was easy to work with. Thank you for making a bad situation so much easier on us!

They do awesome work! Professional, detailed & top quality work! They arrived on time, got the job…read moredone efficiently. Great customer service

This company was highly unprofessional. I see they are removing reviews so I hope this one does not…read moreget removed as the truth needs to be told. The owner laughed at me when I told her I would review her so I guess that is why. They give great talk until it is time for the work. They seemed nice and professional until I had questions when things were left contaminated and no photos were taken as promised of lost property. Two young guys came out and a woman named Noon? and I had been told they would take photos of everything and they assured me we had no need to take photos that they do all of that which made sense as it was in sewage- grade 3. The owner later denied this the photo promise she denied everything so beware). They had my mom as I am disabled (who is a senior) come in to a contaminated area with no mask or footies ( bio hazard) and the agreement was to place anything questionable on my porch and destroy anything not salvageable. They placed contaminated boxes floating in sewage on my clean safe items that could be saved meaning the non contaminated are now contaminated and even put contaminated boxes and items floating in sewage on my mattress. This is inexcusable and it seems they just did not want to carry it outside: They even threw a trash can floating in my bathroom in the grade 3 sewage - would this not obviously be trash? Threw cardboard boxes that were in sewage in clean area contaminating it as cardboard is porous. Their job was not to make things worse. Anything in question was to be taken outside. The owner Darcy was nothing but nasty when I called as I was inquiring and quite upset about the boys actions resulting in further contamination. I found one of the boys was her son she informed me stating he would never do these things. There was no apology for the issue, she was just defensive replies even accusing a widow and her homeowner daughter that had a sewage leak of having a lot of items. My dad just passed away and my mom is here and they knew this. That is low and we had not yet even scattered his remains much less organized their things from the condo as to what to keep and donate. How cruel. We called asap to get this fixed and this is what we get. Secondly, I was given misinformation being told by a young guy to throw out things and Noon saying to keep items and just wipe off with clorox wipe - these had been in sewage. Which is it? They all told that dry cleaning items had to be thrown away because we would have to disclose the sewage issue to them and then they would not clean it. I had some expensive jackets lost. We then found many things we had been advised to throw away could have been saved and a professional cleaner could clean them and of course no photos of thousands of dollars of loss as they only took photos of the floor but on the phone told me I did not have to photograph anything which I though was for safety. They have no project manager on site and were working chaotically and they did not seem to know what really needed to be kept/saved and they just contaminated more of the home. The owner Darcy was the most disrespectul business owner I have ever encountered.

We had mold in our rental and Alan was able to get our insurance to pay for a large portion of the…read moreremoval and remodeling of the infected area. He knows his stuff and very attentive to details.

From the owner: Licensed and insurranced for your home's indoor air quality services. We can test your home and air…read moreif you have indoor allergies or suspicions of mold, get rid of mold if your home already has it, and we can mitigate water damage to restore your property and prevent mold growth. Our team can also restore and renovate your home spaces and air systems quality. Honest and professional, we treat every property as if it was our own personal home.

Dennis and his team at 1st Coast Contracting did an amazing job on the repairs at my home. I had…read morewater damage to my entire living room, including the ceiling and floors. The work they did was top notch. Looking at my living room now, you wouldn't know that water damage was ever there. Dennis kept me informed every step of the way during this process. Always provided excellent customer service, professionalism, and respect to my home. I've attached before and after photos.

I have had a miserable experience dealing with First Coast contracting. One of the owners came out…read morefor the quote. Apparently the person there for the quote is not the person who writes the quote. Due to this major part of the project was left off like painting after they hung the new drywall or fixing the crooked ceiling or replacing the electrical outlets. When we brought any concerns up they would just talk in circles instead of owning up to there mistakes and fixing the issues. I personally will never hire them again because they cause more headaches than they do fixing things. It is very unclear who is in charge. I had about 4 different people tell me they are an owner of this company. Very poor structure resulting in even worse service.

Nate and Jason truly made this nightmare of an issue both a breeze and a pleasure through their…read moretireless efforts to rid my home of mold and water damage. These guys really took their time to explain away all of my concerns with whatever I could think of over our two days together. They ceaselessly took every precaution to assure the safety of myself and all of my belongings through meticulous cleanliness and care. I cannot recommend these guys and their company any more highly, as their staff and location manager were also incredibly patient and caring throughout the entire process. Additionally, their pricing keeps the customer and their struggles in mind. After shopping for quotes, it was a tremendous relief to have landed on PuroClean. I plan to use them for the put-back, so expect another stellar review in a few!

A+ service, A+ company! I had a water leak in my bathroom that caused a moderate amount of damage…read more Puro Clean (St Augustine) sent JUSTIN & TREVOR out and they did a FANTASTIC JOB! They were professional, courteous, & efficient! They also took their time to be sure to explain every step of the process for the work that was required. They took measurements of water penetration in multiple areas of the bathroom to assure me that everything that needed attention was taken care of. I am sure that other techs working for this company are equally as competent but, based on the conduct of these two men, I would definitely recommend them along with the company!!!!

Excellent experience! Mike, the owner, was very pleasant and did an extremely thorough job. I…read morecould tell an immediate difference in the color and quality of the carpets and the total drying time was not inconvenient. Highly recommend! Support local St Augustine!

From the owner: First Coast Steamer is your first choice in home restoration. If you value cleaner carpets and tile…read moreor you are in need of an upgrade with your flooring, don’t hesitate to call for a hassle free estimate. We are dedicated to enhancing the quality of your life with your homes cleaner environment. With 18+ years of experience you can rest assure the job will get done right the first time.

Great company! I had water damage and they came out and took care of everything. Prompt, friendly,…read moreclean, excellent work. Highly recommend.

Our home was flooded by Hurricane Matthew in Oct. 2016 with 3-4 ft. of raw sewage and salt water on…read moreAnastasia Island. We had to strip our cinder block house down to the studs and had to rewire, replumb and rebuild the house. Then, when we were ready to move in, Hurricane Irma came through and we had 6" of salt water. Danny and I want to thank you so much for rebuilding our beautiful home. Our building experience with you went way beyond our expectations from the beginning to the end. We were impressed with the way you worked so hard to get the plan just right from the beginning process. You listened carefully to what we wanted while your expertise guided us to avoid mistakes. You were easy to work with and made yourselves accessible to us throughout the process. THANK YOU John of Paul Davis Restoration and your crew in St. Augustine, Fla. for your superior work! Suzan and Dan