So far I have had pretty good experiences. I have AT &T and use the Asurion insurance through them…read more My phone has broken twice and my husband's broke one, we have had all repairs done faster than expected.

The young man in the shop was warm, courteous, and helpful, and resolved my problem (my ignorance)…read morein seconds, declining pay. Now that Staples is gone across the street, I may be able to rely on this shop to take care of my problems. A good start, anyway.

Ok so my cellphone bill was only supposed to be $35.00's and this At&t store was charging me almost…read more$50.00's for my. Prepaid cellphone plan bill I do not and will not ever recommend At&t to anyone in the history of history

Absolutely horrible service. Called to see if they had the iPhone 11 pro and they said they did…read more Drove 35 minutes and when I get there she pulls it out and I noticed it only had two cameras not three and she said only the pro max has three and I was like oh I thought the pro had three as well, she assured me it was only two on the pro and three on the max. Ok... my upgrade is almost complete when I went and looked at the picture of the pro and it had 3 cameras so I asked her again.. "are you sure this is the pro" she said I think it is. Wtf you think? Well it wasn't and she instantly says well we can reverse the upgrade if you want the pro. I said yes that's what I called about and you told me you had. So now that I've already spent 45 minutes in there I'm getting irritated. She goes through the process of reversing the upgrade and ordering the correct phone for me. I spend almost an hour in the store while they keep telling me their tablets are having a problem and it's not workin, she keeps asking for help because she has no idea what she's doing. I asked if I could finish this up over the phone because I have to go. She tells me she can't because we have to complete the ordering of the new phone in the store. Another guy takes over another 20 minutes go by tells me the reverse is finally complete and again I ask if I can leave to do the rest over the phone he said it's almost done. Then proceeded to ask if I'm paying credit or debit and I said I am paying in cash and he said we don't take cash so I fucking walked out. The worst experience I've ever had getting a new phone EVER! Two hours of my day wasted and I didn't even get anything accomplished. I'm beyond pissed.

We went to this store to take a look at the new S24 Ultra. Kim was able to answer all our…read morequestions and also saved us $20 a month on our bill under a new plan which included enhanced service. Kim is by far the most attentive and knowledgeable Verizon associate I have come across in all my years with Verizon. If you are looking for excellent service, look no further than Kim.

Great price very convenient and fast service. I would really recommend this business t anyone who…read moreneeds fast reliable service.

They were not able to help me for any price. 2 did get in touch, but, it was ultimately a waste of…read moretime.

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

Came in to fix a cracked and water-damaged iPhone 15 Pro Max and left the store with a cheap screen…read morethat was promised to be compatible with 120 HZ, but it wasn't. Oh, and it also fried itself before I could even leave the building. When told there was no warranty available for a water-damaged phone, I simply asked if they could take another look at it, and left with again-- a new cheap screen that didn't fill the phone correctly and was not compatible with 120Hz refresh rate, a ruined front selfie camera that needs full room light to work, and down $300. At least it didn't fry itself out the door again! Ended up purchasing the new 17, knowing I have a ticking time bomb as a device.

I've been here twice to get a new phone for my mom and a replacement for a broken phone for myself…read more Both representatives here were so helpful and looked for the best deal with all the incentives available.

The gentleman that tried to help me with an extremely easy task tonight was so incapable of…read morefunctioning it made the whole interaction almost comical. It was a huge waste of time to even come in the store. By the end of our 45 minute interaction we had accomplished near to nothing so we decided to just use 611 instead. It's irresponsible to leave team members alone who are not in any way competent enough to handle even the easiest of situations. He was dealing with a woman before us who was extremely aggitated with his service as well. I didn't get this location zero stars because the kid was nice but just extremely untrained and unconfident in his position in the store. ALONE.

Super helpful. Came in shortly before closing. They were helpful and competent. They switched two…read morephones from att to tmobil.

AJ was thoroughly helpful and knowledgeable about what needed to be done to make the change from…read moreAT&T. We will save an incredible amount of money. Could not ask for better service.