Best customer service, hands down! I scheduled a service…read moreappointment for my Ram truck and arrived Thursday morning, where I was promptly greeted by Service Advisor David, who set a friendly and professional tone right from the start. David explained the technician would take a look at my concern and get back to me shortly with a diagnosis and plan for repair if needed. Three hours later, I received a call from David with a clear update on what they found and the next steps for repair. When I initially arrived, he asked if I had an extended warranty so he could start a claim. By the time he followed up, he had already taken care of everything and was just waiting for approval, which I really appreciated. About an hour later, David called back to let me know the warranty work had been approved. He also informed me that the required part had been ordered and was expected to arrive Friday or possibly Monday. I let him know they could keep the truck over the weekend, with the hope it would be ready sometime the following week. To my surprise, I received a call from David at 3:30 p.m. the very next day (Friday) letting me know the repair was already completed and my vehicle was ready for pickup at my convenience. Talk about fast and efficient service! When I arrived to pick up my truck, I was greeted by Kevin, who seamlessly handled the checkout process and personally brought my vehicle up for me. After dealing with less-than-great service at other local dealerships, I decided to give Putnam Chrysler Dodge a try--and I'm beyond impressed! The attention to detail and genuine care from the team exceeded my expectations. I'll absolutely be bringing my vehicle back for any future service, whether it's covered under warranty or not. Huge thanks to David, Kevin, and the entire Putnam Chrysler Jeep Dodge team for delivering such a wonderful experience!

* First diagnostic was in December of 2025. It was a wrong diagnostic (faulty head gasket). Initial…read morewarranty coverage denied after a faulty head gasket repair diagnosis. After the wrong repair, the vehicle was showing the same issue (overheating) so, I had to bring it back the very next day. It's been there ever since. * On the second time, Putnam Dodge diagnosed my 2018 Ram 1500 with engine block damage; warranty coverage had been denied after a wrong faulty head gasket repair & diagnosis. * You requested a full refund of $4,000 paid for the unsuccessful head gasket repair and to pick up the truck as-is. * Following a second warranty inspection in June, the claim was denied again but, now for a different reason, due to "failure due to continued operation." * Technician is currently awaiting final direction from his manager, Peter, regarding your refund request; he expects an update soon. It's July 21 of 2026. No repair, no coverage, no refund and I can't even have my car back after multiple request to release it. I've been paying insurance, registration and I had to pay $4k in cash for a wrong diagnostic and for a service that didn't even work.

My old mechanic closed up shop, so finding this place right by downtown Burlingame felt like a…read morewin.Ken is exactly the kind of mechanic you hope for: straightforward, no upsell, no drama. Just solid, honest car work. Genuinely relieved to have found them.

I can't say enough good things about Ruppel's. Ken, the owner, is absolutely amazing -- the kind of…read moreexperienced, honest, and thoughtful auto repair professional I always hoped to find. He consistently goes above and beyond, and I always feel completely confident bringing my car to him. If something is wrong, even if it's not what I originally came in for, he'll find it and make sure I'm safe. Perfect example: I once went in for a simple oil change, and he noticed someone had stolen my registration sticker. Another time, we bought my aunt's car that had been sitting for a while and the air conditioning didn't work -- Ken found a squirrel nest clogging the system! When my car has made strange noises, he always checks it out, reassures me when it's nothing, and never charges me unnecessarily. He gently explains anything I don't understand, never talks down to me, and always makes sure I leave feeling informed and taken care of. This is exactly the kind of trustworthy, friendly, skilled auto repair shop everyone hopes to find. I've been coming to Ruppel's for six years, and honestly, I don't know what I'll do if Ken ever retires. Thank goodness he's alive and well in Burlingame. Highest recommendations. Thank you, Ken!

They are pretty good and honest. Price is competitive and service is on point t. Will go back…read moreand have them service my car in the future.

Helped with alignment at a reasonably rate. Andrew takes the time to explain potential upgrades…read moreneeded for optimal performance. An honest shop and will bring for future upgrades!

I used to live nearby, then moved away. I used Nick's services for many years on three different…read morecars. Nick's was always professional and they did a great job at a reasonable price. I recommend Nick's to anyone with any kind of car.

Thankful for being able to meet and converse with you for hours on end…read more Reminded me of the gritty and no nonsense attitude my grandfather displayed. Loved to hear him talk about his son Collin and his daughter Nicole. From one friend to another I wanted to thank you and let you know that you will be missed and though you felt your immediate family was small the larger family you established in business extends further than you know it. Thank you and may you rest easy.

If you're looking for a reliable service center for your BMW, I highly recommend Peter Pan BMW…read more I've been bringing my car here since 2011, and every experience has been consistently top-notch. Yes, it's a dealership, so costs can be higher--but owning a BMW is never inexpensive to begin with. What you're paying for here is quality: OEM parts, certified BMW technicians, and work done right the first time. In my experience, that has absolutely extended the life of my car. I drive a 2010 BMW, 6-speed manual, which is an absolute joy to drive. This type of car, sadly, is something BMW no longer produces, and I intend to keep it as long as possible. This car therefore has more intrinsic value than just the economic cost of owning it. I've trusted Peter Pan almost exclusively for service since 2011, and I genuinely believe that is why this car is still in such great condition today. Recently, after passing 130,000 miles, I ran into a major issue: the car began popping out of first gear into neutral. It quickly became uncomfortable and no longer enjoyable to drive. I had a tough decision to make: move on from the car or invest a significant amount of money into replacing the transmission. I chose the latter, a factory-certified, rebuilt BMW transmission with a 2-year warranty, which is the closest option to the original. A big part of that decision was the confidence I have in the quality of work at Peter Pan. Another major reason I keep coming back is my service advisor, Oliver. I've worked with him for over a decade, and he's been exceptional. His knowledge and honesty are invaluable. Oliver is just as quick to tell me when something doesn't need to be done as he is to recommend necessary work. That level of transparency is rare. After each visit, they provide detailed inspection and recommendation reports, which I find incredibly valuable. They give me visibility into potential future costs so I can plan ahead--no one likes being hit with a large, unexpected bill. Oliver also takes the time to clearly explain both the work that was just completed and any upcoming service needs, so I always understand exactly what I'm being billed for. I've never felt pressured into unnecessary work In fact, when I was weighing whether to replace the transmission or move on from the car, Oliver walked me through the pros, cons, and long-term implications of both options. That kind of thoughtful, honest guidance is why I trust this service center completely. If you value expertise, transparency, and high-quality workmanship, Peter Pan BMW is an excellent choice

Was initially hesitant about taking my car to dealer for service, but Peter Pan service at…read moreBurlingame has been great. My service advisor is Kenny Lew and he is super communicative and honest. He's helped me set up appointments for oil changes, exhaust installations, and annual services in a timely and flexible manner. He is very nice and informative when it comes to explaining everything about your vehicle. I recommend Peter Pan service for anyone who needs to take their BMW in for service, and I especially recommend Kenny Lew as a trustworthy service advisor.

I brought my 87' BMW in for new fuel lines. Albert was very…read morefriendly and communicative. Sent an estimate when he said he would and the car was ready same day! Would recommend!

Trustworthy, honest, reliable people and service. Specializing in auto repair and great customer…read moreservice for over 43 years.

We have been servicing our cars here for a decade or so and have always had a great experience and…read morereceived quality care for our vehicles. Highly recommended!

I went to Tony's after the dealership quoted me $1,600 for a 30k maintenance service. The mechanic…read moreat Tony's told me straight away that not everything may be needed. After looking at my car, he told me that nothing needed to be done now and gave me a quote for what I could expect in the future. The honesty and service here is refreshing and shout out to Ginger at the front desk!

My primary language is English which isn't a barrier to this shop when they all speak Portuguese…read more Their versatility in languages matches their versatility in mechanics. Every service bay is full from what you can see & other unseen service bays are full too. This place is always busy. They are polite, transparent, and offer very reasonable prices. And I'm on a fixed income too. I've received service 3 times and have referred friends to them. I'm sure you have a favorite shop to go to but IF you're shopping around...be prepared to be pleasantly surprised. This team may not appear to look old, but their combined experience is impressive! In business these days, women are key players to pivot the success of a business and F3 Auto is no different. They listen to your issue(s), assess with lead mechanics, relay the assessment to you & help discern 1 or more possible routes with you, to get you back on the road. They try to accommodate you in every possible way. Way to go team!

Took my car in for a repair through insurance. Their team was very communicative about the…read moresituation with the insurance and repaired my car extremely fast. No defects or color difference! I will definitely recommend it to my friends.