Shout out to Jeffrey, service rep, for his professional and trustworthy attitude and work ethic today. I brought in my Jeep for an oil change, tire rotation and fluids level check today at 7 am and drove away at 8:15. I received friendly and competent service without any stress from making the appointment yesterday to viewing a video of the serviceman examining underneath my jeep and paying for the service. Jeffrey makes taking in my jeep for service a happy experience as opposed to a stressful one. I am grateful that I can get my jeep serviced at Putnam Chrysler Jeep Dodge in Burlingame. Would not take my 2017 Jeep anywhere else. read more

The presale experience at this dealership was professional and trustworthy, which made us feel confident buying a car there. Unfortunately, the aftersales service has been terrible. Our car was delivered without floor mats, and we were promised they would be available later. Over the past three months, I have contacted the dealership around 15 times by email and phone. I was repeatedly told someone would follow up or that the mats would be shipped, but nothing ever happened. At one point, I even drove one hour to pick them up after being told they were available, only to find out they were not there. Very disappointing customer service after the sale. read more

Update: Peter Barbar, Burlingame Jeep's service manager is the best! He totally made a frightening and stressful car purchase experience into a satisfying one. I purchased the $4k warranty on the car and even with it's long list of issues, Peter made all the repairs needed on this vehicle and I finally have the sweet ride I purchased. The waranty , and Pete, covered everything! His dedication and consistent communication with me gave me the assurance and confidence I needed to feel like I didn't get sold a lemon and everyone was avoiding my call after the papers were signed. Now I really love my new (used) Jeep! Thank you, Pete! read more

WORLD Class Customer Service! Highly recommended. Kudos to Putnam Automotive Service Team and David Izenman. Pleasure working with you! A++++ read more

Putnam Chrysler Jeep Dodge - Video inspection by the tech (wow, this is great stuff) - Auto Repair Near Me - Burlingame, California

Brought my 2021 Alfa Romeo Stelvio TI Sport in for an oil change. They were absolutely wonderful. Very professional, knowledgeable, & friendly. Clean and comfortable waiting area. Thank you for providing quality service with a smile. read more

I have to say Putnam Jeep service department has stepped up their game. They are well on their way back to the great level of customer service I used to get. Jeffrey Chan took good care of me and addressed all my questions. The work was done quickly and well. The parts department also did not disappoint. Overall it was a really good service experience and I am so happy!!! read more

Last year my experience with Putnam Jeep was extremely disappointing from start to finish. My car was in their shop for almost a month and when I finally got it back, the bill was just under $5,000. During that time, they offered no loaner vehicles and actually told me to rent a car on my own -- which added even more expense and frustration. The lack of transparency from the repair team made things even worse. I had to repeatedly call for updates because no one reached out to keep me informed, and at one point, I even had to ask for my car back because the repair time had dragged on so long with little explanation. Less than a month later, my check engine light came back on, and I was told I'd have to pay another $250 just for them to look at it again. After everything I'd already paid and gone through, I left shaking mad and in tears. I would not recommend Putnam Jeep to anyone. Between the lack of communication, excessive repair time, and poor follow-up, this was one of the most stressful and disappointing car service experiences I've ever had. Today I was contacted by the team about coming in for service for a year follow up triggering my anxiety and frustration. I spent my college money to have my car repaired and had to take off a semester. I did not have flexibility of having my time wasted or my money. If you are in need of car repairs i would suggest looking elsewhere where and to save your money time and health! read more

Putnam Chrysler Jeep Dodge - Auto Repair Near Me - Burlingame, California

Jeffrey, Tim & The Jeep Putnam team in Burlingame have been awesome with getting me what I need. Tim made sure to answer my pricing questions and got my parts on order in a timely manner and Jeffrey is the man in the service department! He looked out for me, got me in and out and has gone above and beyond with his customer service! I would definitely be back for all my Jeep Gladiator needs! Thanks guys! You rock!! Best, Marco C read more

Henry Castro is the only Alfa master tech I trust with my beloved Alfa Romeo's giulia Quadrifoglio and 4c. His attention to detail down to every bolts and nuts make me safe when I left my car with him. There is nothing more a car enthusiasts can ask for a guy like him to work on your car and he treat them like his own pride and joy! read more

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Karl Jensen was patient and knowledgeable throughout the process, all on a Sunday afternoon. My wife loves her new car. Vic B read more

Service department is great. Sales department is to be avoided. I tried to buy a car that just got posted on their site and Auto Trader. It was $2500 higher than high Kelly Blue Book. I came in and the color was not the same as website. Was told it had 4 new tires, but two were bald. Three wheels had extreme curb rash, minor body damage in two places. They said they would address these issues, but would not budge on price. I bought my Jeep Wrangler from Putnam. I am a very good service customer, where they have serviced 4 vehicles, 3 currently, bought three $5K factory extended warranties from finance manager in just the last year. We got to within $388 of a deal and they let me walk. They don't care about customer loyalty or referrals. Just the deal of the day. In the three and a half hours I was there on Sunday, not one customer showed up on the lot. read more

Putnam Chrysler Jeep Dodge - Two of Henry's happy clients, me and Anthony. - Auto Repair Near Me - Burlingame, California

Putnam Jeep service center in Burlingame is fantastic! I have been using them since 2018. Let me tell you that the vehicle that I purchased in Colma had problems from the git go. The service center in Colma did everything they could to give me the run around. So I decided I would drive the extra 20 miles from my house to use the Burlingame site. From the moment I walked in Jeffrey and Dave listened to my problems and did everything they could over the years to help me get things fixed or serviced. This site is top notch! I will be forever grateful for the work that team that includes the mechanics, have done for me since 2018. Thank you very much! read more

Best customer service, hands down! I scheduled a service appointment for my Ram truck and arrived Thursday morning, where I was promptly greeted by Service Advisor David, who set a friendly and professional tone right from the start. David explained the technician would take a look at my concern and get back to me shortly with a diagnosis and plan for repair if needed. Three hours later, I received a call from David with a clear update on what they found and the next steps for repair. When I initially arrived, he asked if I had an extended warranty so he could start a claim. By the time he followed up, he had already taken care of everything and was just waiting for approval, which I really appreciated. About an hour later, David called back to let me know the warranty work had been approved. He also informed me that the required part had been ordered and was expected to arrive Friday or possibly Monday. I let him know they could keep the truck over the weekend, with the hope it would be ready sometime the following week. To my surprise, I received a call from David at 3:30 p.m. the very next day (Friday) letting me know the repair was already completed and my vehicle was ready for pickup at my convenience. Talk about fast and efficient service! When I arrived to pick up my truck, I was greeted by Kevin, who seamlessly handled the checkout process and personally brought my vehicle up for me. After dealing with less-than-great service at other local dealerships, I decided to give Putnam Chrysler Dodge a try--and I'm beyond impressed! The attention to detail and genuine care from the team exceeded my expectations. I'll absolutely be bringing my vehicle back for any future service, whether it's covered under warranty or not. Huge thanks to David, Kevin, and the entire Putnam Chrysler Jeep Dodge team for delivering such a wonderful experience! read more

Reason I don't use dealerships for service, only warranty work. Came in for a return appt to have a recall repair part installed they told me it arrived and was ready. Told the advisor David "I'm returning to have the part you ordered and in stock now installed". He processed the paperwork and 2 HOURS LATER I was told "I was ready to go, vehicle was inspected and it indeed fits the recall and they will order the part ....SERIOUSLY? I let them know again THEY HAD THE PART so they took the vehicle back and started the repair ‍ 2 1/2 HOURS LATER I got my vehicle back with a lovely bunch of Mechanic smeared fingerprints on my $80,000 vehicle. I proactively called the day before three times to get a hold of service to remind them this was the install portion of a recall. Could not get through to service and once I did the mailbox was full. Called the service manager Peter and left him a message that I could not get through to service. Never heard back from him. Found out the day of service he was out on vacation. Sadly their motto is "red carpet service"... read more

Putnam Chrysler Jeep Dodge - Smudges - Auto Repair Near Me - Burlingame, California

I am still waiting for parts of my car. It takes forever.... It's been almost 2 months. Still hasn't arrived yet.

Short and simple review for Putnam Jeep. Worse dealership ever.... Do not bring your car here for service. Service writers do not care about your car or about you as a customer. You bring in your car for a specific reason and they do a half way job in trying to diagnose the issue then give you the vehicle back with the problem still there when you drive it. My car lasted 4 weeks to replace one engine mount, one transmission mount an engine oil cooler and a radiator. They kept saying the transmission mount had not arrived and took almost two weeks to arrive from somewhere in the USA. No part will take that long for delivery, I even offered to pay for overnight shipping if needed but everyday the part was expected to show up they would call snd ask for 3 more days saying the part needed time for shipping. I get parts in 3 days when I order from Rockauto.com but the dealer has no resources and takes them over two weeks to receive a transmission mount. When I got my jeep back after 1 month in there possession I jumped in and had a warning on dash saying that all of my tires were low and one tire was extremely low on air. This shows me that whomever worked on my car never bothered to add air to the tires and what else did they not check, Vehicle was dusty inside and really dirty outside showing that car was sitting for long time. I will never return to this dealer because they do not care about you or your car. All they care is about the $5000 which they earned from the small jobs that they did. See pictures below!! read more

Putnam Chrysler Jeep Dodge - Auto Repair Near Me - Burlingame, California

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The service advisor, David is the best. Very honest and communicative, I never felt neglected or forgotten about. He always had my best interests at heart. Henry the technician is world class, I would trust no one else to work on my Alfa. He knows exactly how to address issues with the vehicle properly and treats the vehicles as if they were his own. I highly recommend this dynamic duo for repairs on your Stellatis vehicle! read more

Putnam Chrysler Jeep Dodge - Auto Repair Near Me - Burlingame, California

Best service advisors and managers I've ever worked with, Jeffrey Chan and the entire team at Putnam deserve five stars!

I have a Fiat 500e and almost skipped getting it serviced since EVs don't need much. But a small piece of my window molding fell off so I decided to go in and found Putnam, and so glad I did. David was super helpful, thorough, and easy to work with. He checked for warrant items and turns out my window piece was covered! And they found a nail in my tire and repaired it. I had been bracing myself for an expensive and long visit but it was reasonable and didn't take long at all. Great communication along the way. I left thinking I wish I'd bought my car there in the first place! read more

Louiegie in the service department has been nothing but amazing. Any little issue I have had with my vehicle he has been responsive and informative. Would gladly recommend Putnam Chrysler to anyone. read more

For starters I have been a long time customer of Putnam Chrysler, having bought three cars and leased one, and haven't had a problem with them until now. I sent my car in for servicing on a Friday morning. The service guy went over what sort of work that will be done and stated it should take about six hours. I made sure to inform them NOT to change the oil on the car. I left them the keys expecting a call sometime in the late afternoon that the car would be ready. 4pm rolls around and still no call, so I text them to get an ETA on when the are would be ready. After about half an hour later I get a reply stating they might have the car ready by Monday afternoon. Unfortunately we needed the car over the weekend to haul the kids and stuff around their various activities so this is not good. I call the service department and relayed to them that we needed the car for the weekend. I get put on hold and then get told that I will be connected to a service advisor. More hold time followed by them hanging up. I decide to just go to the service center and get my car back. I talk to the service advisor on site and he goes back to retrieve my car. Upon returning, he apologizes stating that the car is unavailable due to it being in the air and the oil being drained. This is after letting them know I didn't want the oil change as part of the service. All the mechanics have gone home for the weekend and we have to wait until Monday for the car. Now I'm without a car for the weekend and they have no loaners for me to use. If they let me know that they had to keep the car for more than a day I would have rescheduled. I am totally furious at the lack of clarity on how long the servicing should have taken. read more

Brought in my vehicle for service and was told it will take 2 - 4 hrs. I got it back after 1.5. Air filter should have been changed, but air smells not fresh. Battery went dead 2 weeks later, what a coincident. I am ZERO trusting them and will not be back! read more

Really great service here. Jeffery was very communicative, kind and professional. I've been bringing my cars here for a few years and overall super happy. read more

Nick from Putnam helped me out a lot! Definitely a good dealership to get help from. He was very professional and polite and frankly relieved my stress. If you ever go to this dealership ask for nick! read more

I'm very particular about my cars and motorcycles so I wanted the best technician for my Alfa Giulia Quadrifoglio. I searched Alfa forums and Henry Castro's name kept coming up. Since then every interaction I've had with Henry has been positive. He's friendly, super knowledgeable about these cars and easy to communicate with. Henry just finished a serpentine belt change on my car (see the pics because to get to the belt the whole front end gets ripped apart to access the belt) and every single clip, fastener, plug, clamp etc was back in place after the job. The car looked like it had just left the factory. I'm very impressed. Also, honorable mention to David Izenman the service advisor for coordinating this service and keeping me updated on the progress. All in all a very good experience. read more

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David was very quick helping with my service. Appreciate the quick in and out. Oil change complete in less than an hour.

Ugh. Service department quoted me $1200 and didn't fix my main complaint. They cut up my driver's seat upholstery and forgot to screw pieces back into place. Communication with Claudio was difficult, and when we brought up our concerns, they waved them off. Stay away from Putnam Chrysler Jeep Dodge service department unless you're in the market for a headache. *One call out to their receptionist (who I had to call multiple times because calls to Claudio went to a voicemail that never seemed to illicit a callback). Friendly and actually helpful, so thanks for that. read more

Fast, competent, no high-pressure sales, great listeners, got me exactly what I wanted, made it painless and easy. Could not be more pleased with the new Jeep Wrangler 4-door Sahara. read more

First of all I love my 2025 RAM. Second of all, this place is great. Everyone is super friendly and very respectful. Louiegie and Claudio have been my service advisor. They are great and very detail oriented. I appreciate their concern and consistency at documenting and responding the small tech issues I've had with the truck. Great place!! Great service!! What else can you ask for? read more

I've been bringing my Rubicon here for years, and always got great service from Jeffrey and the rest of the staff.

This dealership is my absolute favorite for servicing my Alfa Romeos. Henry is the tech and is the only person I trust to work on my cars. He knows everything about these vehicles, works fast, and takes pride in what he does. I'm super picky about putting things back together correctly, so I used to do most of the work myself. Other dealers around here messed up my car multiple times by putting parts back wrong or damaging it. My vehicle needs a few repairs, but I'm waiting until the factory warranty expires so Henry can take care of it. I trust him completely with my cars, and he always does a fantastic job. If you want someone reliable to work on your ride, this dealership and Henry are the way to go. They're the best! read more

Putnam Chrysler Jeep Dodge - Auto Repair Near Me - Burlingame, California

Jeffrey Chan and all the staff at Putnam are very helpful. I appreciate their communication as my car is being serviced.

Putnam Chrysler Jeep is my to go place for both servicing/fixing my Jeep! Dave Izenman is awesome! Great knowledge and excellent customer service! Always responsive via email and phone. Vehicle is done in timely manner. Very easy to make an appt., Awesome place and Excellent Service Personnel (Dave is the best!!!) read more

Worst experience Ever - I took the car December 31st and February 24th and the car still there - I put a case on BBB - they are not honest" they are just selling parts and learning with your car - I know about cars and can tell when someone is saying half truths - Peter the service Manager keeps on blaming Fiat - read more

Bad experience. They took forever to service my vehicle, about two months or so. And then when I received it back I noticed that they had damaged part of the door. When I reached out to management the man I was referred to, Mr. Barbar, never replied back to any of my emails, so I ended up referring them to the BBB. Super unprofessional. read more

Had a fantastic experience buying my car 2022 Dodge Challenger GT Plus from Putnam DODGE. Peter is great to work with. He made car buying a worry free experience and without pressure of a sale. I feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Peter and Putnam Chrysler Jeep Dodge if you're in the market for a new, lease, or a used vehicle. They got you covered. read more

Putnam Chrysler Jeep Dodge - Auto Repair Near Me - Burlingame, California

Very impressed with the Alfa service! Jeffrey was my service advisor and was honest, communicative and flexible. As others have stated, Henry the Alfa Master Tech is very detailed and clearly knows and loves Alfas. Henry was recommended to me by other Alfa enthusiasts and I clearly understand why now. Nice guy too! read more

I have truly never experienced awful customer service than what I've dealt here. If you have a dodge or GMC/Chevrolet- take your chance and make the drive to Daly City/Serramonte area. I needed a recall completed on my vehicle and called to book an appointment. The first time I called, a rude lady answered the phone with attitude asked me to hold before I could even say anything and rather than holding- she dropped the line. I called several times after, no answer. I left a voicemail finally and received a phone call an entire day later. The woman who scheduled my appointment was friendly and made me change my mind about starting an argument with service having unmannered people answering calls. Anyways, I drop off my car the night prior for an early appointment the next day. They call me the morning of my appointment (around 10 am yet they opened at 7/8 am when my appt was scheduled) asking to rebook my service appointment..I told whoever called my car better be there because it was parked at the entrance of the service drive through. She checked and found it *palm slap to forehead* I assumed with my vehicle appointment and what was advised when booking, my car should've been done that day. I received it a day later. No communication the day of my appointment. Nothing. Upon picking up my vehicle, I took the paperwork and left immediately because of a family emergency out of town (Friday evening). I parked my vehicle in my driveway and when I drove my vehicle and parked it in my work lot on Sunday morning, a colleague noticed the DAMAGE TO MY FRONT RIGHT BUMPER. I quickly sent photographs including my mileage to show this was not from me to my service advisor Peter Barbar. He forwarded it to his GM and Customer Relations Manager AND I HAVE NOT HEARD FROM NO ONE SINCE. This was on APRIL 29 AND STILL NO RESPONSE FROM UPPER MANAGEMENT. I am disgusted by upper management taking no accountability yet alone contacting me to handle the issue! I sent a follow up email to Peter Barbar asking for the GM and CRM names and email to contact them AND HE HAD NOT REPLIED EITHER. I have worked as a CRM at a high volume dealership that handles more productivity in Service and Sales than this dealership and it never took me MONTHS to respond yet alone schedule repair work on a customer's vehicle!!!!! I've called the dealership, NO ANSWER. If my work schedule allowed, I would've been there already to solve it in person. I've worked as a Claims Adjuster and currently handle collision investigations and know that my vehicle was driven into a still-object such as a building based on the skid and residue/paint exchange on my vehicle. I do intend on taking this farther should no reviews result in being contacted. DO NOT TAKE YOUR VEHICLE HERE (side note I planned to come back that week for a $1k repair and bc of this damage I took it to a local mechanic for half the price (Quality Automotive Shop check them out!) read more

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We bought our Jeep here and had great customer service. We always bring our car to get serviced and they always have it back in a timely manner. Today I took my car in to get an inspection for a bunch of random issues to make sure it was ready for a family trip and they ordered a part for it that will come in tomorrow so it will have to stay overnight. My son left his blanket he is SO attached to in the car so my husband rushed over there to try to get it before they closed. Long story short- Oscar and Giovanni went above and beyond to help my husband get my sons blanket back so we wouldn't have a terrible night. We appreciate their empathy, kindness, help and understanding!! This dealership and service team continue to show us not only great customer service, they are are also wonderful people! :) Thank you to the Putnam Auto Team! We appreciate you! read more

This review pertains to the Alfa Romeo folks. Henry is a skilled and experienced mechanic who has taken care of my extremely handsome Giuilia since 2018. He is a great asset to Putnam's service department and to me, as he also draws on his knowledge base to prevent future issues. Henry is a valued resource who's also humorous and a lovely individual. David is a patient and responsive service adviser. I am thankful for his willingness to take a moment out of his busy day to troubleshoot and diagnose issues. It's obviously stressful when your vehicle throws malfunction alerts, seemingly always as you start up the engine to head out. David takes it in stride and deals with the problem. And thank you to the other Putnam team members who offer to help when David is tied up, metaphorically. Thanks, Henry and David! read more

Putnam Chrysler Jeep Dodge - Auto Repair Near Me - Burlingame, California