I will never go back to being a customer of TDECU. The teller, Karen Cruz, at the Edna Texas Branch is rude. I had my auto loan being drafted out of my checking account the first of every month. We moved out of the banking area so I was sending funds to deposit into my checking (account # listed on check) to cover my auto loan. This last month, the Edna Branch decided to pay my auto loan instead of depositing into my checking. So my account was overdraft when they also auto drafted my car payment. I called and asked for the auto draft to be removed from my checking, I would make my payment through their payment website instead. BUT NO, next month they auto drafted my car note again. I came to town to close my accounts. Karen thought it was funny that I was not the Primary on the account, I would need to go to the golf course to get my husband to close the account. He was not happy! So I did.... even funnier Karen couldn't help me close my account even with my husband there. I had to wait for new accounts representative. Really!!!! And they had customers already. I was furious. If it were legal, Karen would have been zapped. Then it would have been funny for me. After throwing a fit of DISGUST, I finally got my accounts closed. I do not recommend banking with TDECU. The bank that does whatever they feel like with your money. read more

I am a Boomer. There are a lot of us. TDECU in Lake Jackson is savvy enough to recognize this. We have money. We have good credit. We need cars. I bought a Mustang and the Ford dealership used TDECU for our loan. When I needed more coupons (I pay by check) I got them sent thru the mail right away. The interest rate was good. I am getting excellent service. I get a monthly statement (BY MAIL) telling me the balance of my loan! If you need a good loan, by people who care about YOU.....this is your source. We bought another vehicle a year newer, and was stupid enough to not use TDECU. If I had not called them, our credit could have been messed up because I don't know how they expected us to pay our note. I send them checks with my account number on it..have no idea our balance, or even if our checks are being credited to us. The dealership told us we would get coupons in the mail. That was a lie. We will be using TDECU in the future. read more

Your member team is horrible. They have failed multiple times to update my new address and send my card. With them not doing that someone else has been receiving my statements and my new card. Therefore they have all my information. Now your member team is trying to charge me for a new card that they lost in the mail. I never received it. I will report you to the BBB once again. read more

This business makes no sense at all. I called for coupon book for a truck payment and they are not allowed to give me any kind of information. Really.. Just say if they have been mailed out of not. They never mailed them out. My husband had to call again to get them mailed out again. This is poor customer service and needs improvement. And a long time on the phone between me and my husband trying to find out if they were ever mailed. I spoke to Amilia and Rachel and the had to call back to speak to a third person. read more

If I could give no stars, I would. This is the biggest gong show I've ever experienced in my life! It is just one issue after another after another. They forgot to pay our insurance out of our escrow account. They reported that we had missed a payment when we never have. They basically said oops our bad. They offer no restitution..and when it came to hurricane Harvey, they had nothing in place to help their clients at all. They refused to delay our payment without modifying our entire mortgage!!!! Do NOT ever use this institution unless you desire grey hair. read more

i have excellent credit from long standing credit cards. i needed a new car and i got a denial letter from this establishment. u have to stay in debt to prove ro them they can trust u. i avoided a car payment for several years and i was penalized for not being frivolous. i drive the same car for 12 years and they said hell no. a large bank said yes.. my intrest is a bit hi but its fine. and car deal said another bank offerd yo finance me to. if its up to this place more of us would be walking. they loan was for 15000 and i put down 2000 read more

So this is my first time writing a review about anything.... Normally i dont really write reviews but TDECU auto loans is worst than crook! do not take auto loans from this credit union. Online payments suck! And customer service? Well theres none! Im in a process of refinancing my auto loan to wells fargo which ia better than this crooks. I got tricked by the finance manager at greenway mazda to get a auto loan from tdecu. I will never ever recommend this credit union to anyone. Save yourself a headache and do not do business with this crooks. read more

I have been a member of this financial institution for 35 years. After several security breaches on my account as well as my husband's account, we decided to move our main banking needs to Chase. This move was done after careful consideration and several account breaches that the credit union refused to return our money until visa did an investigation. Since we no longer use the credit union as our main financial institution, the checking account I had there went negative. We received no phone call, no notification at all that the account was negative. Instead when I went to make a loan payment through my checking account, I was advised through the drive-through window that my account had been charged off and closed because it was -$14! The credit union did not think enough of a long-term member to contact them and advise them that the account had gone into the negative. Instead, they just closed it. Like another person stated, this institution will deny you for lines of credit where other banks will approve you. I miss the credit union of old. Where the members of the credit union actually had to work for Dow Chemical or be a family member of someone who worked for Dow Chemical. After the credit union got rid of exclusivity, their customer service and care for their members left as well. read more

TDECU used to be a great credit union. After being a member for years, we have begun switching most of our accounts. They have begun making many mistakes, and their online system is now frequently down. Other credit unions have much better checking and savings rates. They're begun charging for many services that were once free. We had a duplicate charge on a ATM withdrawal while on vacation. We filed paperwork, which they denied, and said they wouldn't refund the charge. Then, they finally discovered it was a duplicate charge and refunded the money. Terrible customer service! Often very long lines. After flooding from hurricane Harvey, we were out of town and called to see if our safety deposit box at their branch was flooded. The customer service person told me I had to know the name of an employee or manager at the branch before he would check. He refused to call the branch and just hung up on me. read more