Dr. O'Gorman really a smart, intuitive vet~ known him a long time; I highly recommend!read more

We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics

Been trying to get a hold of me for three days and the lines busy if you're in service of helping…read morepeople with their animals, you're lying should not be busy for three days

Morgan and her team are always professional and loving towards my pets. I have used Pink Paw Pet…read moreSitting for over 7 years now and have never had an issue.

Super flexible and the ladies are so lovely! Our dog loves it there! He comes home exhausted…read more Which is great for a puppy

I have boarded my dogs there several times. My dogs seem to love it there. They are boarded at…read morenight and doggy daycare during the day. I know they are well taken care of and it normally takes a day or two for them to recuperate because they are worn out when they get home.

Their care is inconsistent since they went corporate. Vets and techs do not stay with them, which…read moreconcerned me. When I voiced my concern, they dropped me as a client after over 10 years. Fortunately, I found another veterinary clinic which was a better fit for me and my pets. I like a consistent relationship with my veterinarian. Main Street was no longer able to provide this.

They typically are good, but took our fur baby to get its nails clipped. I showed the Vet one of…read moreits nails, as it didn't look right. Was told to 'keep an eye on it".... Only to turn around less than a week later because it was horribly red and swollen. Was given antibiotics and another medication, totally well over $240. Now my question is; Why didn't the Vet inspect it more and a saline wash would have prevented this painful abscess on our fur baby. Lack of concern unless it brings in $$$!

I love Lynn and her husband. I have been bringing my cats in a long time. They have never scrapped…read morethem. They are incredible and very nice. It's not cheap to groom your cat, but if you have one that needs grooming go there. I love them. I have some Persians and they always treat their pets with love and dignity. always call me back, and do a fantastic job GO GO GO Five star Susan Brown

I love Lynn! Always friendly always does a good job . I even moved to Argyle and I still drive the…read moredogs to Flower Mound !

I have been taking my 3 small dogs to this place for over 2 years, All relatively okay until today…read more I ordered the heart worm prevention pills via their link given me to place the order. The last prescription never made and I moved the order to PetMeds as a fast shipmen becasue my dogs needs the pill right away. When I called the vet office to let them know about they were about to be contacted by PetMeds for a vet approval the receptionist just told me "I cannot approve this order" because your dogs are due for their annuals on July 22nd. Well they need this med right way and told her and my dogs were not overdue for the well exam and testing I replied. I also explained that I could not rush this well exam visit because I was waiting to get well to drive and my husband could not drive either due to a recent knee replacement. She continued to say I cannot approve this order. When I confronted her that the approval should come from the vet and not from her she told me the vet was on vacation and hung up on me. For once they have around 3 to 4 vets there and more than one have seen my dogs. Second- it's unacceptable to receive such rudeness behavior from any body including the receptionist. Third- a vet on vacation should have a back up for cases like this. Fourth- she should have transferred the situation to a vet instead of her taking on it like she was vet or the owner. Fifth- what a deplorable situation to have staff that behaves like that loosing a customer in a second just like that.

We moved here in January of 2024 and I needed a vet for for my two dogs, one of which was a new…read morepuppy. I picked this practice for location, as it is very close to my home, but I am very glad I lucked out and did. With my pup's antics, we have seen just about every vet and tech there, and they have always treated my dog with the utmost care and compassion and have answered my questions fully and completely. I have even called with follow up questions and had my call returned promptly by the vet on duty. My pup recently had a serious illness that came on suddenly and severely. I was able to put him in the car and walk right in for care. When I brought him home and issues arose, I was able to call in and send photos which the vet reviewed and called me back within just a few minutes. She even called me back later and had me bring him in to double check him as something was weighing on her mind about his case. Its rare to find a place that cares about their patients the way they do. It is not the cheapest, but it is definitely the place to go if you want your pets treated like family.

Have been in the City Vet family for a number of years both as a foster mom and member of a rescue…read moremedical team as well as with my own rescue dogs. Dr. Marla Beach and the staff at the Flower Mound location have been wonderful! They go out of the way to make us feel comfortable with procedures, cost and are very honest and up front with their recommendations. They've gone above and beyond to help us with an international travel health certificate. They've also been incredibly supportive and kind when the hard decisions have to be made. Can't recommend Dr Beach and her staff more highly. **I don't know why this shows my location in SF, CA. I live in Flower Mound TX.**

We absolutely love CityVet! Dr. Beach and her staff have been amazing with our pups. We are so…read moregrateful we found them.

Love taking our dogs here!!! They're consistent and love on our pups so well! We highly recommend…read moretheir grooming and daycare services!!

Laura is an excellent groomer. She listens and follows my preferences for a great looking poodles…read moreevery visit! Thank You, Laura!