We wanted to place a custom order for an item we had previously purchased, but the online and phone…read morecustomer service has been extremely disappointing. Harry Singh only seems to respond to emails about once every two weeks, making it almost impossible to move the order process forward. Calling isn't any better--you end up on hold for a very long time, and when someone finally answers, they often ask if they can call you back. Unfortunately, those callbacks never happen. I've also left multiple voicemails without ever receiving the help I needed. I'm sure the in-store staff is wonderful, but since special orders have to be handled over the phone, the lack of communication and follow-through has made the experience incredibly frustrating. I hope they improve their customer service because it has been the biggest obstacle to doing business with them. We ended up ordering an item from a different vendor because we couldn't get anywhere with the online support staff.

Amazing service, you may be able to shop online for cheaper prices...but you won't find better…read moreservice. Justin was super helpful and went above and beyond to deliver great service !

Furniture shopping can be exhausting. This place makes it... shockingly easy…read more House of Values carries a ton of high-quality furniture lines, especially if you're looking for something custom or well-made without the luxury-showroom attitude or markup. But the real MVP here is Nancy. She is next-level helpful--ultra patient, incredibly knowledgeable, and clearly knows every line, option, fabric, configuration, and "what if" scenario inside the store. I came in looking for a custom couch with only a vague idea of what I wanted, and Nancy calmly walked me through multiple directions, styles, and price points without ever pushing or rushing. No pressure. No upsell. Just genuinely good guidance. And the prices? Honestly hard to beat. Especially for custom furniture, the value here puts a lot of big-name stores to shame. Bottom line: huge selection of quality furniture, excellent pricing, and customer service that actually feels personal. Ask for Nancy, take your time, and thank yourself later. Five-star, bookmark-it, tell-your-friends kind of place.

Attentive and knowledgeable service, a large selection of manufacturers, and reasonable prices.read more

Working with Alex at Maxiwoods was an absolute pleasure. The table he made for us has become the…read morecenter piece of our home .the quality is amazing. I would recommend working with Maxiwood for you next piece. Shimon C.

We are so in love with our beautiful custom made table! It's become the centerpiece of our home…read more Alex was a pleasure to work with He sent me photos and updates throughout the whole process. Highly recommend Maxiwoods !!!

My wife and I have had great experiences with two other woodworkers in San Francisco, but they were…read moreunavailable for this project, so we hired SF Custom Woodworks to: 1. build a windowbox which would also function as a headboard for a bed, with built-in drawers and hinged openings for storage, made of ash veneer on plywood 2. cut a large slab desk which previously filled that window into two smaller desk slabs, to be installed elsewhere Our main contact was Alex, who was great to work with: rapidly responsive at all hours, friendly, accommodating. We were quoted $7,850. Remarkably, the windowbox was built and installed in less than a week. Unfortunately, the attention to detail in execution was poor: * the seams between the four main pieces aren't properly aligned, producing unsightly and rough-feeling edges * many of the edges were cut in a way which badly chipped the veneer * one of the hinged openings is badly misaligned, resting several mm above the surface * a drawer face was delivered with a stray drill hole * one of the main front faces was delivered with a large gouge * one of the drawers was designed to hold a CPAP machine; Alex carefully measured it, but delivered a drawer which didn't fit it * the drawer faces were attached with finishing nails rather than hidden joinery; the nail holes were then covered with poorly matching filler * the desk slabs were returned to us with gouges in the main surface, a 2" divot taken out of an edge face, and unfinished sides Alex told us that the misalignments are because our floor isn't level--which is fine, but the other two woodworkers we've worked with carefully shimmed their bases into place on-site so that everything would be level. Alex told us that finishing nails were necessary to attach the drawer faces, but another woodworker who built ash veneer cabinets for us produced beautiful results with hidden joinery. We sent Alex a list of 13 issues with photos; Alex gamely told us that he'd send one of his woodworkers to fix all but one issue. After a month delay with several reschedulings on both sides, the woodworker came. He fixed the two issues with the desk slabs, but in the process he also partially removed its surface finish, without comment and without offering to refinish it. He said he didn't know how to fix the other issues, and we were left with unfinished desks we still couldn't install. At this point, Alex stopped responding to messages. I gave up and refinished the desk slabs myself, which took about five hours. We planned to put a cushion on half the windowbox and leave the other half exposed, to enjoy the wood tone, but because the execution quality on the windowbox was poor, we decided to cover the whole thing with cushions instead. They meant well, I think, and they really did try. They did deliver roughly the windowbox we wanted, though with a low level of craftsmanship. I think they just don't have the skills/experience needed to execute this project well, and we didn't realize that before hiring them.

We had two projects: 1. Replacement of table legs (to a midcentury modern teak table) that were…read morelost by the moving company during a recent move, and 2. Replacement of six worn dining chair seat cushions and making the chairs more stable and safe. Alex and his crew did a great job with both, using solid teak legs for the table and dissembling and reglueing the dining chairs and fixing the seat cushions. The mohair chair backs were in good shape, and glued to the frame, so we wanted to keep them, though the seats had no cushion left and needed replacement. Alex closely matched the mohair backs- as he said, "a little different style but you'll like it!" We do! The cost was very reasonable and both projects were done in less than a week, with pickup and delivery. It was a pleasure working with him: great communicator, knowledgeable, and honest. Highly recommend.

Wonderful online support and amazingly fast response times. Paul is a pleasure to talk to.read more

Since my last review, Paul was great. He was very responsive and offered a credit towards my…read morepurchase and free cushions for my chairs. Paul also listened to my recommendations on how to improve his quality and service. I respect and appreciate how he handled my issues and am changing my review. I will be purchasing from Paul and McGill Teak in the future!

Solid selection and range of office chairs available at very reasonable prices. My husband and I…read morejust bought our second Steelcase chair from them -- despite being used office chairs they're in great condition for a fraction of the price of buying new. Friendly workers that are available for questions if you have them, but that will leave you alone to sit in a bunch of the chairs if you'd prefer to look solo.

As an update to my previous review. The team was prompt to respond. They gave us a fair refund for…read morethe cost of all the chair wheel replacements. We are pleased with how it turned out.

Great experience start to finish! Kevin is great, makes the…read moreexperience fun, easy and obviously works with the best of the best in regards to products. He succinctly provided all the information we needed to make a rather large purchase on our first visit. He personally came and installed the couch (we were worried about it being able to get into our home/space and he assured us it would work... it DID!). Our American Leather sleeper couch is beautiful and SO COMFORTABLE!! Really worth the extra money. Thank you Kevin.

Time for a replacement/upgrade!…read more We updated a 2013 BeautyRest Comfor-Pedic with a 2024 Tempur-Pedic Luxe Breeze. Kevin (along with Jose for the delivery) was friendly, professional, and provided good value.

We purchased a cast-stone fountain from Giannini Garden, and the quality is outstanding. You can…read moretell these are not mass-produced - the craftsmanship and finish are top-tier. Their team helped us choose the right size and style for our space, and the installation was handled professionally. The fountain runs beautifully and completely transformed our backyard into a relaxing, elegant space.

Giannini Garden was EXCEPTIONAL! The entire staff could not have been more professional and…read moreknowledgeable. Piera helped me pick out a Malibu fountain bowl for a marble fountain I already owned. The match was perfect, the price was really fair and the men that delivered did it within the window they had promised. I really enjoy going to their location and getting ideas to further enhance my extensive garden. In the end, it really is their customer service, fair pricing and showroom hours. 100% recommend Gianni Garden Ornaments!!