Brought my beloved motorcycle in for repair and am beyond satisfied. This will be my body shop from…read morenow on. It was clear to me that the techs and the owner care about the customer's satisfaction.

Do not take your vehicle here for work unless you want substandard quality. My original start date…read morewas pushed back do miscommunication about a required deposit. I needed my doors replaced on my truck, they were supposed to have 4 doors ready to come in, then were unavailable. I had to source out my own doors and they wouldn't give me a break because I had to spend my personal time and 1/2 a day to acquire them and come home. When I dropped off my truck finally to them, it sat outside during rain and snow for 2 weeks till the doors were supposedly prepped before working on any part of the truck. I even gave them another advancement as the work started as a sign of good faith. I stopped in periodically to check on the truck and pick up my original doors and if any problems needed to be addressed and a change in the bill. I made my intentions about the project from the very start and my expectations. The girl originally stated in the beginning the project would take 2 weeks total. About the 3rd week of the next month I was told my truck was ready. Upon inspection there was several deficiencies that were visible. They painted wrong hinges, didn't paint my upper bumper trim, cut the door molding off at the door which I had supplied, and left a knife gouge on my lower passenger door. I refused the work, made them repaid everything and gave them 1 week to do so. After 1 week I picked it up on a rainy/cloudy day, was told to look it over and get back if any other problems. After getting some time I went back through the truck, the inside of all 4 of my doors needed to be redone. Scratches on the inside from reassembly, orange peel on another, and a paint run on the outside. Their workers broke my ambient temp sensor and never said anything about it and tried hiding the wire behind a bracket. In going back for the second time the drivers door had to be readjusted because wind noise from the door not locking onto the door striker. One passenger door was higher than another door. Another door could about see the inside edge of a door on the other side sitting in the drivers seat. This took a whole month to fix. The hood had to be readjusted because it didn't line up. Picking it up, the bezel trim on the inside of the drivers door was loose, a retaining tab had been broken and never mentioned till I questioned someone about it. They did buy the new parts to replace, but expected better. I also had an engine light on when picking it up, but no explanation as to why. So I was inconvenienced in taking it to a shop to get check and going in to have repaired. When my side molding had to be recut, an adhesive was put on to paste it back on, now it's coming off the truck. The gap between the passenger door and fender is off. I had it with these people and not going back for these little things. Over 2 months to try and get my truck right is too much time. So beware people, very sloppy work, no quality and control be any means. I estimated they had to eat close to $3,000 to redo my truck. If you decide you want to go here, check your vehicle thoroughly !

Great guys!! I did not actually end up purchasing a car from them, because they didn't have a good…read morevehicle of the very specific type I was looking for. but they were sooo helpful and honest. No pressure. Very trustworthy. They will tell it to you straight. The mechanic here is very good too!

I bought a car for my daughter from Cars for Less. The sale was honest and fair. The service is…read moreoutstanding and very reasonable. This is a great place to buy and service a car. The staff is kind and helpful, and the service is reliable! I highly recommend for sales and service!

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

Beware of the upsell. I came in for an alignment today and was told that two of my ball joints were…read moredisastrously dysfunctional, and that they could not complete an alignment with the car in such a condition. Furthermore I was at risk of an imminent accident and failing inspection. Was given a quote of over $600 to fix. I decided to go get a second opinion. The Ball joints are fine, it turns out, and a successful alignment was completed elsewhere.

Well while visiting Springfield from Maine for a weekend event, we got a flat tire, one that could…read morenot be patched. So after a quick Google search we came to City Tire. We were pleasantly surprised, they were friendly, honest and the turn around had us out the door in just over an hour. They were very down to earth people, the owner was on site and when asked if we wanted the tire warranty he said oh never mind your not local, but did say if we had any ANY problems at all he would find a location, with cooper tires and make things right. Top notch customer service all around. No one plans to have to replace 4 tires (AWD) on a weekend trip but I guess if it does and your in Springfield, MA make City Tire your stop.

Just had my 2006 white Subaru Forester detailed inside and out for the second time. The first time…read morewas about 3-4 years ago, spectacular job! Skipped a year or two, then had the dealer detail it, so disappointing. Yesterday dropped it off here at Custom Auto, and WOW, another spectacular job, can't be beat!!

When we were stranded a few weeks ago on our way to Midwest, we ended up here, and they were…read morefabulous. Very patient and educated us newbies on some key maintenance. We now have a new axle and bearings. Such a kind family business. Very good communication, reasonable cost, fully trust them. Kris was awesome!

Mike and his team are great and i'd recommend them to anyone who is looking for an honest and…read morethorough mechanic. Before taking my car to get serviced I was impressed with how pleasant Mike was on the phone when making an appointment. He had a very upbeat and non-intimidating personality which I have found at other shops I have been to. He was also honest about the shops schedule and didn't try to cram/overbook to get my work scheduled. I took my car in because it was making a humming noise that I suspected was a wheel bearing, but wanted an expert to verify. The wheel bearing was the culprit and they replaced it at a very reasonable cost. They also communicated proactively along the way to let me know diagnosis, cost, and when the car was ready. Before I went to Mike's shop, the dealership told me the humming was being caused by 3 wheel bearings and a viscous coupling and that it would be $4,800 to repair. Since my car had only 70,000 miles on it, I found it hard to believe that parts of the drivetrain were already needing to be replaced, so I wanted to get another opinion. The replacement of 1 wheel bearing on the left side completely fixed the noise I was hearing. Happy to have found a place I can trust so close to home. Will be returning and referring friends and family.

The best mechanic we had in the Enfield area. Mike is thorough, to the point, and gives you…read moreeverything you need to know as quickly as possible. His prices are also quite excellent. Heavily recommended.

I brought my car in to replace the AC assembly. I received a quote on the phone. My car was…read morecompleted for the exact price that I was quoted. The service was fast and very professional. They did a great job with my vehicle. An honest car repair shop with skilled mechanics!

Brian is very knowledgeable and gets the job done right the first time! Not to mention great…read moreprices. I recommend him with all auto need

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

I am 100% happy with the car I bought from Dave at Brill's Auto Sales…read more The 2008 Camry was a Great buy. A very good guy easy to deal with. Registry run and inspection sticker was much appreciated. I'll be back to see him for my next used car buy or for any repairs I may have.