I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Astound is using a very old Americast Infrastructure to push out their 1Gbps package, and 1.5 Gbps…read morepackages. Unfortunately, their download speeds come close to the advertised speed for the package, the upload is a whole nother story. Astound can ONLY DELIVER ASYMMETRICAL Internet Speeds to their customers which is unheard of in 2026........ This basically means, you might get the 1Gbps or 1.5Gbps Download Speed but your Upload Speed is STRICTLY CAPPED AT 20Mbps..........this is unacceptable. Especially when their ONLY COMPETITOR is Xfinity, and their Internet speeds ARE SYMMETRICAL (equal Download and Upload speeds), so if you buy the 1Gb package from Xfinity, you get 1Gbps Download and Upload Speeds. Their is ONE very major drawback to Xfinity though. They CAP your Internet Data ALLOWANCE to 1.2Tb for the month. I would easily blow past that Data CAP as I work from home as a Network Administrator. So when you surpass 1.2Tb of data, they start OVERCHARGING YOU A TON, and you might even be downgraded as far as Internet Speeds go. So you have to pick between these two shitty deals in Chicago and NW Suburbs. I was with WOW when Astound bought out the Americast Infrastructure from WOW Internet. At that time, the Upload Speeds were capped at 60mbps on the 600Mbps/ 1Gbps Speed package. I noticed the drop immediately when they capped the upload speed from 60mbps-20Mbps. This was due to too much traffic on the Line. Astound only has 3 nodes on their Line. Xfinity has 6-8 nodes per Line. Hope this helped, Astoud is losing thousands of customers a month with this sly bait and switch BS with the Upload speed. I'm moving on to Xfinity next month, 20mbps is waaaaaaayyyy to slow in 2026........

I recently visited the Verizon Wireless store in Addison, Illinois to switch my family over from…read moreT-Mobile, and I'm extremely glad we made the move. From the moment we walked in, the customer service was outstanding. Ricky, our sales representative, was incredibly knowledgeable and patient. He took the time to explain all the phone options, helped us find the best service deal, and made sure we understood everything before making the switch. He made the whole process smooth and stress free. The store manager, Rashid, was also fantastic. He stepped in to help us finalize the purchase and made sure we were getting the best value for our new phones and plan. His professionalism and friendly attitude really stood out. Overall, both Ricky and Rashid went above and beyond. If you're thinking about switching carriers or upgrading your phone, I highly recommend visiting this Verizon location in Addison, IL. Excellent service, great deals, and a team that truly cares about their customers.

It's a big store attached to a new mini strip mall near Walmart. It's right off the main roads (Rt…read more53 and Lake St). Their agents are OK, nothing really stand out of their Customer Service. The choices of phones and tablets are comparable to other carriers. They state all stores can serve you if you have any technical issues. My husband/Mom opened up a business account with them. Their agent that was working with them seemed like a newbie..didn't care much of him. If you open up a business account, it's best to call ahead of time and a rep will be at that store time/date and they will take better care of you. I'd only come back here because of location and it's a bigger/newer looking store. They need to up their customer service attitude. Smile more, money is coming into the door man...start sucking up!

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

At 1:15 the doors were locked with 5 plus customers outside. I then called the number provided and…read morewas told she'd be back shortly. She sat in her car for 5 mins in rear of parking lot. I drove a mile down to Barrington Rd and saw James the owner operator of another Boost mobile store and had the greatest experience. He Helped me for ridiculous amount of time. Do yourself a favor and see James.

Very rude and childish customer service, they charged me for things that I never got ! They steal…read morein this location !!! Do not come to this location.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

I have to admit I'm not good at computer. Tony responded quickly (same day) and got everything up…read moreand running at my business. Later I had one other issue and again he called within 30 minutes and helped walk me through the problem. A very nice and knowledgeable man who I would recommend.

From the owner: We have been providing IT services and security camera systems to businesses in the Chicago area…read morefor 23 years. Free consultation. We have partnerships with Microsoft, Symantec, Comcast, SonicWall and Webroot, and other companeis. We support the following Microsoft products: Windows Server through 2022 (the latest) Windows desktop through Windows 11 (The latest) Office 365 Office 2007 - 2022 We provide service on most business phone systems We install data and voice cabling throughout offices and factories.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.