I have been with Fox Valley for 26 years and have had no issues. I love their service. The tech are…read morevary nice fellows and do their best to help you out. I was on the phone this morning with Mason and he helped me get through a situation that I most likely caused and I was up and running again at 8 am this morning. Call Mason he's a nice young man and he will help you out. I had dial up internet and still cannot get cable companies. So very glad to have had Fox Valley take care of me all of these years especially now that I work exclusively from home.

I've been using FVI for around 15 years and am still a loyal customer due to the very quick and…read moreattentive service they provide. I recently had some quirky antenna issues which made my IT connection very unreliable. They dispatched technician Cory to solve the problems which he did quickly and correctly. I prefer to support local businesses and FVI is one of the best at providing good fast internet connection. I highly recommend allowing them to prove what good service really looks like.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Rene Ramirez is a technical analyst who maintains and does diagnostic with computer systems along…read morewith removal of computer virus.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

Just to be clear, this is by no means a review for Comcast itself, because nobody likes dealing…read morewith them. These stars are for the convenience of having this location nearby for dropping off equipment! After scanning the barcode on the equipment, they check the account and then print you a receipt as proof of the returns. The representative was also able to update the account with a new plan. If you're on a contract, they charge $10/mo that is left on the contract if you want to end it prematurely. I came by twice in the last week and was helped right away. They do get busy on the weekend and I saw about 4 people waiting in line by the time I left on Sunday afternoon. .|\---/| | o_o | .\_^_/..2021

I am extremely disappointed with the level of customer service I received today. I spent more than…read morethree hours on the phone and was transferred back and forth between approximately eight different agents, repeatedly having to explain the same simple issue regarding adding a new promotion to my account. It appeared that the representatives either were not reading the account notes or were not properly documenting the issue for the next agent. Eventually, I was transferred to a manager who was rude and unprofessional. When I asked to disconnect the service because of the unprofessional attitude I received, instead of properly addressing the situation, he transferred me to a department that was already closed, causing the call to disconnect entirely. Additionally, every representative I spoke with asked for a callback number in case the call disconnected, yet after the connection was lost, nobody called me back. I have been a customer for almost seven years and previously considered this a good company. Unfortunately, the quality of customer service has significantly declined. This was the first time I have experienced such horrible customer service. The level of disorganization and lack of communication between representatives made the entire process feel chaotic and unprofessional. This experience was exhausting, frustrating, and completely unacceptable. After this experience, I no longer wish to have any connection with this company.

This is a new concept for Xfinity to have a store located inside Meijer. It's convenient because…read moreof a minimal or no line to wait to see a representative. You can buy online and pick up in store, and even make changes to existing accounts at this store. I liked having a brief conversation with the manager he was knowledgeable and genuinely friendly. There were ample brochures about the variety of Comcast Xfinity products and even some products to test out. I would definitely consider coming to this Xfinity store.

Nice modern store, with a good queuing system and pleasant surroundings with enough staff…read more We needed to change the owner of the xfinity account, so came in on a Friday. We were greeted warmly, asked what what was our reason for coming in, and then put in a queue. In the meanwhile, the store has plenty of open seating and it had wi-fi that automatically connected to my phone using Spectrum mobile, so internet speeds were great. Two observations: -- some things are just made too hard. We wanted to switch the primary person on the account, and it took a bit of effort, certainly more than I expected. It was a lot harder than switching names for utilities. They did recognize the delicate situation, but it did involve having to bring my MIL into the store to sign paperwork. -- that staff is trained to push product...period. I had the unfortunate circumstance to overhear a conversation between an elderly gentleman and an associate. The customer wanted to return his two cable boxes and basically cut the cord, relying on streaming with a non-Xfinity device (e.g. Roku or Firestick). The associate kept telling him that he would 'Lose TV', which totally confused the gentlemen. It ended up in this roundabout discussion about how you don't have to have a cable box to get the benefits of TV service..."because you can download the Xfinity App and stream the same channels". It was clear that the gentlemen had been paying for service he never used (he pretty much had all the premium cable channels), and was getting upset when he started to realize that. He just wanted his main network channels, and other free channels that Roku and Amazon provided. So yes, technically what the salesrep was saying was correct,...but there has to be a better way to educate customers on how the new era of streaming works. But it's not good business for Xfinity....since most of those options don't involve the cable companies.

Horrible customer service. No assistance after trying several times and going to the store several…read moretimes. The associates are rude and inconsiderate. At one point the associate stated he didn't believe me. If I could give this store a zero I would.

you guys suck like poop go suck on a lolipop because clearly a little child made this wifi this is…read morea joke i would like to meet whoever is in charge of this establishment. i cant build my bloxburg house im trying to build my bestfriends house and im a very good builder however i can't reach my potential if this wifi problem keeps happenin, my screen is pausing in every gsme i play in roblox and i have to rejoin i do not enjoy having to restart my phone every 5 minutes PLEASE FIX THIS.

I had a difficult issue that their team work on for a few weeks. This store is very busy but the…read moreteam keeps plugging away to help you. I highly recommend the excellent service from this store.