thought it was too good to be true, but in fact all the reviews are for real - this place is great! this morning: showed up with my partially functioning laptop, no appointment necessary. dude spent 15 minutes diagnosing the problem (fried adapter). gave me advice on where to get a new one & how to avoid getting one which could fry my computer. and... for how much? free! i left a nice tip and walked out with a smile. and subsequently used said laptop to write this review :) read more

I've used tech collective for my computer needs about 3 or 4 times now and not had a complaint until now. My boyfriend recently went there for a data recovery and the young man whose stationed at the front of the establishment was quite short with him, quoted him incorrectly, an treated him as if he was incompetent. We didn't complain then, but about a month later I returned for a data transfer of my own. The same young man was at the front, now with dyed blue hair and an even more unfriendly disposition to go with it. He attempted to send me away until another techie stepped in, then after about 5 days not hearing from them, I called only to find he had lost my ticket. I have absolutely no complaints about the repairs I've received here, and the staff has always been helpful and gracious with this one exception. My boyfriend and I both feel that though he may be a good technician, he should not be representing the company as the first employee people encounter. first impressions are everything, and another, more friendly technician would be better suited at the front station of this establishment. read more

Best tech support ever. Had a chronic problem with our Wi-Fi connection, and Jason (who is the best tech-support person ever) fixed it. Great prices, great service, super smart people. Definitely has my highest recommendation; will go straight back to this company if any other problems come up in the future. read more

We are yet more deeply satisfied customers with a five-star review. We had a gnarly problem with our video card which we had already paid someone to look at at my home. With the problem not solved we went to TechCollective because we like the idea of doing business with a worker-owned business instead of a Republican donator like Best Buys. They were super efficient, honest, and almost too fair, offering help and advice for free. Also, they came across to us gay husbands as one of the most gay-friendly businesses (that is not obviously run by gay people) that we have ever gone to. read more

Amazing service. Jason figured out what was wrong with my internet access when no one else could. He reconfigured everything and it now works smoothly. Quick response, reasonable prices- really the best. read more

My computer was almost dead and they fixed it for $30. I referred a friend whose computer was seriously acting up and they fixed it for $30. These guys are awesome - honest, casually professional and good at what they do. read more

My PC needed some serious medical attention! The viruses were BAD. I mean very BAD! Malware Dr. and Spyware and all kind of PC predators that I am unaware of had forced itself onto my laptop's hardrive and started interrupting my quality homework time about every two minutes. Also some ghostly audio adds that I couldn't freaken find and porno popups became so ramped that I wanted to throw my laptop out of the window. I almost bought a Mac online until I thought lemme try Yelp. First, I consulted with a guy I found on Yelp who only did house calls and made it a point to let me know that he was not cheap and that he would rather show me how to fix the problem and that this phone call was free of charge. I was kind of offended. I never implied that I did not want to pay for his services, and I hoped to take it to him so he could take care of the problems. He sounded like a used car salesman to me. So...I checked out TechCollective. AAAHHHHH!!!!! I liked the fact that it's a cooperative employee owned business and that I could actually bring my poor laptop into a storefront during business hours when my schedule permits, and that their services are listed on their website for a reasonable and clearly understandably flat fee. I just felt totally comfortable about leaving my laptop in their hands. And, as I walked in my assumptions were validated. I totally trust these guys like I do my mechanic and that's hard to find! My laptop is now in tiptop condition. It has a new heart and 9 more lives to live! I'll definitely come back to add more ram and give her a nice makeover. Word of advice, "A review is more valuable than powdered donuts." So help spread the word. read more

No wonder they get such good reviews on Yelp. They're just good, helpful people. I took my external hard drive to them after it stopped working and began making an agonizing high pitched whine. They said give us 10 minutes and we'll see if there's anything we can do. In the time it took me to go to the corner to get a cup of great coffee (thanks Rodger's! -- 3520 20th St.) and return, they had dismantled the drive and determined that it was mechanically damaged beyond their ability to repair. They then gave me two choices of data recovery specialists who might be able to assist in recovering the contents of the drive, and pointed me towards the less expensive option of the two. (Yay, Lazarus.com!) I offered to pay for the diagnostic effort, but they refused. Even though they couldn't fix my particular problem, they won my respect for being helpful, capable, fair and just plain pleasant to deal with. Thanks TechCollective. read more

My laptop mysteriously crashed and stopped working. I emailed these guys and got a reply that evening from Yochai- late at night actually- and brought my computer in the next day. They were super nice and helpful while I was there and then they also communicated with me via email very meticulously about what the cause of the problem could be- I felt like they were giving me information every step of the way- is it a virus? an operating system malfunction?- I felt like I was practically there with them as well watching them trouble shoot! They were able to determine that it was some nefarious and hidden virus and while initially they thought they would have to do hard drive recovery and back-up. they didn't have to do this after all and I was charged $150 which seems very reasonable and appropriate. I would definitely recommend these guys to others! read more

My pc laptop was having odd, "phantom" key stroke issues. I was clueless as to whether it was due to a virus or some hardware problem. So I called several places but ultimately went with these guys. The in-take guy was great, they fixed the problem, and the price was very reasonable (only 1/3 of what the others were estimating). Ultimately, they solved the problem at a very reasonable price. Me = happy, read more

This place rocks! They not only helped me with mutiple computer issues, they actually gave me tips and education, saving me time and money in the long-run. read more

All I have to say, those guys provide excellent customer services . Got my notebook fixed without spending a penny :DDD, if I didn't walked in and check up my computer and decide to send it back to manufacture , it will cost me more than a hundred !! read more

Fast, affordable, friendly, and really, really skilled -- what more could you want?

These guys are awesome. Had spent close to 40 minutes on the phone with Lenovo trying to get my machine sent in for warranty. What a nightmare. Compare that to the 3-minute conversation I had with Brian to explain the situation, get diagnosed, and set up a service order. World of difference. Would definitely send as much of my business as possible to these guys - they're professional, easy to work with, and friendly. read more

The guys at Tech Collective were just great to me and my feeble laptop. Friendly and patient, and their prices are pretty much unbeatable! Thanks Billy and Matt!! read more

Fantastic guys! They checked out my computer and recommended the cheapest place to go for parts! They were quick and COOL and would highly recommend them. Will def use in future. read more

Another 5 star review. These guys custom built a great system for me with a goal of building a great photoshop platform. The system was awesome - only problem was I realized the thing wasn't waking up from sleep about a month after I purchased the system. They spent at least 20 hours trying to figure out the problem, and fixed it, free of charge. Great new location too. read more

Thank you for taking care of our office computer. it's kind of pricey to hire them to come to our office but I think it's worth it. Taran is very professional and very helpful. Highly recommend these guys ! read more

I have nothing bad to say about these guys, I used them last year and today just called them to take two computers in. They are nice down to earth guys, professional and laid back. They diagnose the problem in front of you and they quote you a price and the work was done. Bring your own external drive for them to back up your stuff. I am a physician and don't have time to deal with you running around and back and forth for an IT Problem. They served my needs and met my expectations. read more

My laptop just stopped working one day which was pretty stressful since I have on on-line business and don't back up my info regularly. A friend recommended Tech Collective. As soon as I walked in, Daniel checked it out and was in contact with me for the next few days until he was able to get all of my info saved. I highly recommend Tech Collective. They know what they are doing and are professional, fast, and reasonably priced. I'm very glad to have found them! read more

Very friendly and affordable. Felt like going to a friend's house to hang out and have my laptop looked at. My computer was fixed and back in my hand within an hour or two. Highly recommended. read more

What a Find!!! I have had problems with my PC for over a year. I tried everything. But Jason came by and saw the problem immediately. He erased files that were slowing my system, made suggestions for optimum speed, and even helped set up my new printer. They are the ones to call. They are fast, pleasant, and the price is affordable. read more

These guys definitely deserve the rave reviews they're getting here on Yelp. Taran is awesome. Had multiple, multiple problems that went on for months on end. I finally lost it with our now ex-IT support guy and called Tech Collective. Taran came by the next day and even on a Sunday to fix the problems that had been going on for forever. I am a small business owner with less than 10 employees hooked up to a network/single server with no backup procedures in place. Taran was able to fix all the problems as well as help us with inexpensive online and in-house backup systems, connecting our office equipment to the network, get remote access / VPN going for us (for free, by the way) and basically get my office in tip top technological shape. Their rates are more than reasonable and fair given all that they do (and in comparison to other similar IT support services). I'll keep you posted on the progress (like I said, there's a lot of problems for Taran to fix!) but so far so great! P.S. This morning I dropped off a personal home PC at their office because of multiple viruses, problems, etc. and by mid/late-day (the very same day), the computer was virus free and ready to go. Cost was $80 flat rate no matter how long it was going to take them to fix it -- guaranteed. Amazing! read more

I joined Yelp specifically to praise TechCollective. These guys are great! It seems to me that there is no computer problem that they cannot tackle with their combined expertise. Coupled with know-how, they are also very fair with their rates. The entire staff works well below their pay grade (I asked) in order to keep the cost to the customer low. I could go on and on detailing my satisfaction with the service TC provided. Instead, I will keep this short and end by saying, "take all your computer problems to TechCollective; you can't go wrong." read more

Easy five for Tech, these guys know what they are doing. Very customer oriented and friendly. Hooked me up with a good deal. I definately recommend Matt. He helped me get my old hp computer up and running after many years of no use and was updating me every step of the way w/o any bs. read more

Another satisfied client here ... tweaked my cranky Vaio and made me a happy camper.

Big love for the Tech Collective. No-nonsense, knowledgeable, and all about fixing your computer. I have had, as many of us probably have, bad experiences of trying to get your machine working again. This is by far the best experience that I've had and I plan on giving them all of my computer fixing business from now on. read more

My computer got a virus and it wouldn't start up properly. Read about these guys on Yelp and they were as awesome as all the reviews have said. The Tech Collective did a fantastic job of fixing my computer at a great price. I'm just so glad to have my computer working again and to have all my files back! read more

I can't say enough good things about this company!!! My Mac fell on the ground and my hard drive was badly damaged. I thought that all of my data was gone! I was an emotional wreck because I thought I had lost some very sentimental pictures and documents. After reading other raving Yelp reviews, I decided to take my computer to Tech Collective. From the start, I had great customer service. Attentive, patient with my lack of tech knowledge, and gave me hope (and not false hope) that my data would be retrieved. They worked their magic for about 50 days and they were able to retrieve ALL but 1.2 GB of data (which appears to be just system things that I don't need now anyway). Along the way, they replaced my hard drive in my computer and installed the operating system on my new hard drive. Every service they provided was fast, efficient and they were always in contact with me to let me know the status of the job. The 50 day data retrieval was not because of any slowness on their part, but just because my badly damaged hard drive was slow to recover. Not only did they provide great, consistent customer service, but the price for their services, particularly the data retrieval, was VERY reasonable. In fact, I might say cheap compared to the preliminary research I did on other data retrieval services. All in all, I would highly recommend this company, and not only because they SAVED MY DATA, but also because they provided knowledgable, consistent, customer service and kept me afloat of their data retrieval efforts and the progress along the way! So glad I took my computer here! THANK YOU TECH COLLECTIVE! Honestly, I can't thank them enough! read more

Professional. Knowledgeable. Competent. This describes our recent experience with some of the computer pros at TechCollective (Daniel and Tom) in the Mission neighborhood. After being knocked out of my daughter's hands at college, her MacPro stopped functioning properly. After the Stonestown Apple store gave it a cursory exam and an outrageous repair estimate, we crossed our fingers and made an easy same-day appointment at TechCollective. Tom conducted a methodical and thorough assessment and diagnosed the problem as something repairable on the spot. Incredible service at a great price! Computer tech support doesn't get any better than this so we highly recommend! Thank you TechCollective! read more

After buying a new Dell laptop with Vista preinstalled, I decided to remove Vista for XP Pro due to Vista's quirks and compatibility issues with my work's applications. I brought it into Yochai (pronounced Yo- hi) and within a few hours, my laptop was faster and easier to use with XP than it was with Vista. I'm free of Vista driver errors!! I think the rates they charge are also very competitive. My only regret is not bringing in the laptop sooner. read more

Yochai, Billy, Taran, Jason -- in the order I met them -- have all been incredible on all measures: knowledgeability, friendliness, competence, generosity. They gave me free advice that got me back on track after a nasty virus and have done hands-on work with minimal charges. My friend's computer was blunked to the max, frozen and unbootable, so I told him to take it to the Tech Collective. They fixed it for him and charged him for ONE hour! And hey, they're a collective -- the business model of the future. Another world is possible. read more

TechCollective should have been my first call. After going to another repair company I found in the Yellow Pages and getting a really high quote I checked Yelp and found TechCollective. They were fast, easy to deal with and affordable. read more

Another Trojan appeared after I took the unit home, but the guys at Tech collective answered my emails and did the additional removal at no charge. Again, they are as good as everyone says. Would not hestitate to use them again read more

Wow, where to start. Tragic total laptop motherboard death, and of course it happens when I'm in the final days of organizing an international event in Amsterdam and have visa letters, budgets, catering proposals, emails etc that are all extremely time sensitive trapped inside the brick. Read all the great Yelp reviews about Tech Collective, feared it was too good to be to true, but headed down to 23rd/Mission to see for myself. Told my sad story to Taran, who immediately pops out both drives and drops them into external USB cases on the spot for $35 plus hardware, total of about $120. Plus he offers a really cost effective solution for healing my laptop, and great advice on where to do subsequent hardware purchasing. The socio-political commentary was pretty cool too. These folks know their stuff cold, I heartily recommend them without reservation. They're now our go-to solution for all hardware needs. Epilogue: Got a new netbook while my craptastic HP gets healed, had some flaky XP on it rendered unbootable, TC showed me how to wipe and fix it in literally 1 minute. I wish this rating thing went to 11. read more

I visited these awesome guys (Taran, Matt and Billy) two weeks ago when my PC laptop appeared to be losing power, and they could not have been more helpful! Matt personally handled my problem, assessed the situation (docking station failure/possible PC power supply problem), and helped me back up information critical to my work so I could function while my PC was being repaired. I even got some excellent unrelated advice on cell phones ( I am thinking of replacing mine) and another laptop purchase. Bottom line: you will not find a better place or better people to handle your computer issues, and the value they provide is amazing! read more

If you ever wondered what would happen if the geekiest techs got together to fix computers and get in one another's way, then Tech Collective is the answer. A tiny place but somehow the right work gets done- I've been there twice for desktop and laptop upgrades and both times got very good work, well priced and friendly customer service. Screw planned obsolescence: now my Toshiba will live for EVER.... read more

you know when Johny Utah walked into the office and was like "I just got barreled". That's how I felt when I got my computer back form Tech Collective read more

I carried my broken MAC G-4 hard drive into their office on Thursday afternoon. They called on Friday morning confirming a full recovery of all my data [4 years!] and asked in what form I would like the files to be delivered. Amazing folks. read more

All the great reviews here are all right! These guys - specifically Mack - fixed my jammed LaserWriter printer in less than 5 min ... and with a smile. Really friendly guys in this business - I'll definitely be back for anything computer related. read more