I have a home warranty with AHS and Efficient Air was assigned to the project. AHS is not always…read moreready to do what you contract says, so it takes time. Mark and his team worked to get exactly what was needed to fix out unit. When technicians come out, they have you between a rock and hard place if you don't have an understanding of how these units work.. Ours is 20 years old, and they could have told us, you need a new unit, and several companies did... Mark and his team, no you don't, you need a few parts to. upgrade what is faltering. I'm grateful beyond words for these men that came here with great integrity to do what was needed.. There are many companies, even family owned ones, that only think of the bottom line.. This team looked at us, knowing full well we were at their mercy, and they did a job that could have only been done by people with integrity... It's easy to complain when we don't get what we want. But most hardly take the time to lift up when a good or great job is done.

EDIT: OWNER STILL HASNT BOTHERED TO REACH OUT OR COMPLETE WORK ORDER LEAVING US HANGING WITH…read moreWARRANTY COMPANY. YET HE HAS TIME TO TRY AND LIE TO COVER HIS REPUTATION. AVOID THIS COMPANY AT ALL COSTS!! Bobby was very unprofessional and rude. We explained our issue to him. He left without even looking at the unit and completed the order without doing anything at all. We have had this company come out 4 times. Each time, they were assigned via American Home Sheild warranty company. To replace a compressor. Again, 2 months after, to fix a weld. And still having issues a year later. Still leaking refrigerant and without air conditioning! The work they "complete" always seems to leave us with a non working unit or another problem. Then having to find other companies to do the work correctly behind them. Whats the point of a warranty company if the companies they send out make problems worse. Leaving us to pay out of pocket to make correct repairs. The office staff has always been kind and professional. Too bad the work they sell is not up to par for what they are being paid to do. If you are assigned this company via your warranty company, beware and avoid at all costs. The technicians do not know what they are doing! Edit post owners response with actual facts: Bobby did not arrive today and do any inspection of my unit. How can it be optimal working order when the technician did not hook anything up to the system or even view said problem. He walked in my front door at 830 and completed the work order with home warranty company at 835. I have video evidence via house cameras that he did no such thing. 2nd: just like last year the company that diagnosed the issue was who we use for yearly monitoring of said unit. Obviously if there is any issues of higher priced repairs we would go through warranty company. Your company infact did not diagnose the compressor issue last year. Our service contract company did and advised us to go through our home warranty company which lead to you. Before you respond and make matters worse for your reputation maybe you sir should make sure your technician is honest and does his job! We expected you guys to do your job and check things properly. Unfortunately, you did not. Beware of this conpany and research I am not the only unsatisfied customer, especially with American Home Sheild work through them!

Hands down 100% honest, trustworthy, reliable, knowledgeable and affordable! Highly recommendread more

From the owner: Local business with over 20 experience years in heating and cooling. We offer sales, service and…read moreinstallations of all sorts of heating and cooling projects. Give us a call for your free quote or if you need service work done at a fair price and good quality people.

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

Friday, Dec 23rd, our main thermostat went dark. Outside temperature had been in the low 20s all…read moreday and forecast more of the same for Christmas weekend. No heat, no nothing. Of course, it was 5 PM and Ryman's had just closed. But they continue to monitor the phone for emergencies such as ours. Within minutes, I had a return call and Eric would show up the same evening. I had been hoping at best for Saturday. Eric arrived, checked the thermostat and disappeared under the house. Within 15-20 minutes, he diagnosed the problem, (tripped breaker located in a sub-panel under the house & slightly loose wire made worse by the extreme cold), fixed it and heat was back on by 8 PM! Amazing. Thank you Ryman's! (We have been using Ryman's since 2018 and have never been disappointed.)

From the owner: "It's the service after the deal that counts."…read more Ryman?s Air Conditioning & Heating has served our neighbors on the Middle Peninsula of Virginia for more than 45 years. That means that our heating and air conditioning company brings nearly a half century?s experience to every job, making for complete and reliable HVAC installation and air conditioning service.When it comes to heating and cooling your home or business, you expect quality products and professional services that reflect a high level of industry expertise. At Ryman?s AC and Heating, our comprehensive training and years of experience in the industry have equipped us with just the right combination of skills to help our customers navigate a wide range of home comfort issues. From new or replacement furnace installation to air conditioning repair and maintenance, we offer the A to Z services you need to keep your family comfortable year round.

My ac stopped working mid day on a Friday. Had a friend strongly recommend me to contact Mr.Frost…read moreafter they had a great experience using his company. Reached out and surprisingly he was able to come out same evening to fix my unit. Mr. Frost was professional, courteous of my time and property, reasonably priced, and explained the problem and fix to me. Will use this company moving forward! certainly didn't regret making the call.

From the owner: As a locally owned and family-operated business, Frost Maintenance Mechanixx prioritizes…read moreprofessionalism, reliability, and customer satisfaction. Our certified technicians specialize in residential repairs, handyman services, and property maintenance with meticulous attention to detail. We offer free consultations and estimates, as well as special discounts for military personnel, veterans, first responders, and seniors. Additionally, our annual maintenance contracts help you keep your home in excellent condition at a cost-effective rate. We also provide 24-hour emergency services, ensuring you’re never left stranded. Our comprehensive services include handyman tasks, power washing, gutter cleaning, minor repairs, HVAC maintenance, inspections, filter replacement, duct cleaning, and unit servicing. Let us ensure your systems operate at peak efficiency. Contact us today to schedule an appointment and experience quality work, competitive prices, and exceptional customer service!

Came to look at ac unit.we were told it was completely out of freon. Had leak, was told to replace…read moreunit. Given a overpriced quote, ordered the unit ourselves online. Called another company to quote install on new unit. WAY cheaper and when they were under home found out that True comfort that supposably replace all air supply ducts about 2 years ago did not do all of them and the unit was not out of freon( not even close) Do not trust them they are crooks!

Jason (owner) did all of the plumbing work and electric for our pool house. He did a great job and…read morewas very reliable. Since then we have had him do several other repair jobs at our home and even install a new HVAC. His prices are fair, he's extremely reliable and is a great person to boot! We will definitely continue using his services in the future!

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

We have been James River Air customers for almost 30 years…read more Have had them do all the hvac, plumbing work at our house during this time We had a unit go out last year and we bought their top of the line model We have had that unit go out this summer during this heat wave with a pregnant lady in the house They sent a tech out after insisting. It was going to be 4 days until they could come out to my new units shut down in 100 plus degree heat. Tech told us it required a special tech that cant be here for 2 days I cant believe James River sold us a unit that any of their techs couldn't fix. If they had told us this we would not have bought it They have now left us until said tech can come out James River is going to loose my future business and If anything negative happens to this pregnant lady or baby I will be consulting an attorney