We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Marlena and team are fantastic to work with! We worked with Marlena to negotiate a lease moving…read morefrom across the county to the Austin area, and she made the process smooth for us from start to finish. From timely communication, professional process, and having things go exactly as promised and planned, it really makes a huge difference with a stressful move like this. Thank you to Marlena and team, we look forward to our new lease term with a great property management team like yours!

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

Not that it makes a difference now since the properties have since been sold, but Paul was the most…read moreawesome landlord. He was very attentive and maintained his property well. He didn't let anything fall into a state of disrepair and even came out for minor things (kind of dumb on our part, really) like...a sponge being caught in the garbage disposal or me not realizing that I didn't turn the water valve on the toilet in the correct direction. He was the avenger landlord against the more prevalent slumlords in the central Austin area.

Without a doubt, the worst rental experience of my life. Has properties with great locations, but…read moreyou will more than pay the price. Don't trust anything that is not clearly in writing, and be careful what you put in writing. Have a lawyer look over your lease before and after your tenancy. Don't expect much of your deposit back unless you are OCD. Don't expect any flexibility, you are merely a source of income, not a human. Incredibly energy inefficient, and everything seems done-up as cheaply as possible. Remarkably cold and inhuman communication. Probably the worst thing is that he actually seems to think he is a good landlord. Also does business as "Novatus LLC" and "Cutting Edge Real Estate" These are of course all opinions based on my experience, but I wouldn't advise having an experience of your own.

Capvest Realty does not work with their renters. Rich is a bully who uses intimidation to get his…read morerenters to be compliant. Jennifer is rude and criticized my realtor to me. They do not answer the phone so they can have everything in writing. They take FOREVER to respond to emails, and when you send gentle nudges for a response they go off and belittle you for no reason (and fail to answer the question). They do not have an office in Austin so you cannot go directly there to communicate with them. Everything is on their time. Rich threatened to have my two well behaved dogs removed unless we let him enter our home with a 2 hour notice. I took off work (on my second week at a new job and my husbands first day) to accommodate him since it is in our lease. He brought a photographer and his OWN dog to perform a "dog test" on my dogs. He PURPOSEFULLY waited until we were both out of the home to do this. If I hadn't been able to get home, he would have removed my dogs from their crates to do so. Where did it say in our contract that my dogs need to be dog-friendly? Thankfully they are well trained and wonderful with everyone. During this visit he repeatedly informed me that someone could enter my home with Capvest's permission, not inform me of their presence, go into the room my dogs were kept in, remove them from their crates, antagonize them, and if they bit the person or defended themselves, it would be my fault and my dogs would be put down. I don't know why he felt the need to say this MULTIPLE TIMES to my face, but he did with a slew of other underhanded threats. He also let me know multiple times that he donates a lot to animal shelters. I am sure you do bub. I asked him how I could improve our tenant-landlord relationship cause something felt off. He walked around the issue saying we did something wrong but would not clarify. He was constantly bothering us. We had 3 inspections within two months of living there for no real reason. At one point he insinuated that we must do weed or make meth since we didn't like all the inspections. Apparently wanting peace and privacy are unreasonable requests for our landlord. We were perfect tenants, have amazing credit, have a perfect renting history, paid our rent on time, were friendly with our neighbors, kept our home tidy, etc. There was zero reason to be hostile with us. Rich constantly bad-mouthed the owner too. He would say that the guy was "unreasonable" and "mean". "You don't want to deal with that guy, you need to go through me". Our relationship with Rich was so tense that we offered to move out so we could peacefully part ways since it was very clear they did not want us there. He responded with more threats. It got so bad that we ended up contacting the owner of the home directly so we could bypass Rich. After meeting with the owner everything stopped and Rich left us alone. The owners were wonderful, the opposite of how Rich described them. I can only imagine what he told them about us. I believe we suffered because Capvest messed up and allowed us to rent the home without the Homeowners approval. They did not want people with dogs in the home and Capvest let us move in with a Dog Addendum. It felt like Capvest was trying to push us out so they could fix their mistake. We ended up buying a home before our lease was up. We went directly to the homeowner and worked out a deal so that we could move out early and allow them to start anew lease with a new tenant in a better time of the year for them. Because we spoke to the homeowner first, Rich suddenly became a lot more accommodating and parted on better terms. We did get our full deposit back. ---------------------- In response to Rich's comment- I have not lied or misrepresented what happened in any way. Multiple times in a conversation you told me someone could "come into my home unannounced, go into the room where my dogs were crated, remove them from the crate, antagonize them until they bit the person, then have the dogs removed for being aggressive." I perceived this as a threat cause why in any world would a sane person bring this up in conversation when I did not ask. I asked you if I could speak directly to the homeowner so I could resolve whatever we did to make them weary of us and you said "I am your best friend, you don't want to talk to him" and insisted that the homeowner was a "weird dude". You told me that you will "do right by me, but as I can see the landlord is not a good guy to deal with." We had to go around you, who is supposed to be there to help us, so we could make everything right. You INTENTIONALLY waited til Thomas's first day of work so you could bring Ginger, your dog, into my home without my prior knowledge or consent to perform a "Dog Test". You would have had to remove them from their secure locations to do this. What even is a dog test? Rich brings up legal repercussions to legally threaten/intimidate. Below is an excellent example.

Rich i pray the Lord heals you from all that is ailing you. May the Lord bless you and keep you in…read moreall that you do my brother. I truley wish you the best and hope moving forward you really take a break and do a little personal inventory so you can be a better you.

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!

Horrible!!! Never have had more issues with getting maintenance resolved than trying to work with…read moreAngel. We have been waiting for months for the master bathroom shower leak to be fixed. We have rats in the dryer due to their being no vent covers in the house (per the person they sent) now they say it's our issue. We went 3 weeks without laundry because the electrical panel was rusted and the breaker caused the whole house to lose power multiple times. It takes weeks to get updated, if you get any at all. Never rent a property with them, you'll be living with leaks, mold and rats . They also sent the most unqualified people to try and fix things.

I've had quite a bit of experience with Goodwin and its ownership over the years. While HOAs can…read moregenerally be challenging, it's valuable to have an established company that has the experience and resources to serve communities responsibly. I would not necessarily question Goodwin's honesty, but I do have concerns that their business practices prioritize revenue generation over proactive, hands-on community management and the quality of service residents expect. My negative feedback is on: 1. What I believe to be Goodwin's predatory fine structure including, at times, for onsite management at certain communities, late assessments and violations. 2. Goodwin's level of service. Internally, it's this good ol boy system of feeding our friends and having a good time. That life comes from clients who trust Goodwin with their community. In my own community we have problems with consistency of landscape maintenance and pool maintenance. The common areas are overgrown for extended periods but they send us notices threatening fines immediately following multiple days of rain. The pool maintenance really needs to improve. The trash is left for weeks-months and smells like somebody died at the pools. The pool itself is cloudy and frequently covered in leaves with items strewn about the pool deck. This does not match the level of service our community pays for. Both are very simple with a little bit of oversight. When they do drives, they would do good to check on the common areas and not just fine owners for minor issues.

This HOA selectively sends out huge fines for complete nonsense like having a dandelion sprouting…read moreout of xeriscaping. My neighbors seem to get none of these fines for having the same "issues" and trash laying out for months, though.

Working with Gary has been very pleasant. It is seldom that you work with other agents that are on…read moretop of things where you don't have to move the process along for your clients. I reached out to him for a client who needed to move asap. And he got him in there very quickly with no issues I couldn't have done it without him! will definitely be excited to work with him in the future.

Would highly recommend using Knipps Properties and I wish I would have found them sooner to manage…read moremy property. The Management company I was using had failed several times in finding me a good tenant. I decided to sell my property and contacted Skye at Knipps Properties. Skye was excellent and a true professional. He was always there to answer my questions and got back to me quickly. He sold my home in a very quick time frame in the middle of winter. Honestly, if I would have known him prior to making the decision of selling I would have had it and manage the property all along.

Great communication and availability from the team . Great people to work with if you are looking…read morefor property management.

I own a rental in Austin and manage it from out of state, so trusting the team handling it matters…read moremore than anything. Keyrenter has taken good care of the property for years, across more than one point of contact, and that consistency is a big part of why I've stayed. Robyn has been my manager most recently, and what stands out is how clearly she communicates. On my latest lease renewal she walked me through her pricing with real market comps and landed on terms that worked for the tenants and made sense for me. Keeping good tenants happy while still looking out for the property is a hard balance, and she strikes it well. Maintenance has been the same. When things have come up, she's coordinated the work, sent estimates up front, and kept me in the loop from start to finish. She treats the relationship like a partnership, which is rare. If you want someone who stays on top of things, I'd recommend Keyrenter, and Robyn in particular.

Mr. Taylor helped us to sell our house very quickly and for a great price. Would recommend his…read moreservices to everyone!

This is an updated review from my previous. Again it is very poor communication when it comes to…read moreproblems in the house. They charged me $100 each time a third party would conduct inspections to check the air filters, make sure there's no pets and the overall condition of the property. When my tenants moved out it looked like they didn't change the filter in the 4 years they were there. There was black mold in the vents. They didn't know there were dogs, but I found out they were breeding pit bulls. The garage smelled like something died in there. The house was infested with roaches. I ended up doing about $10,000 in repairs to be able to sell the house, but the Avanta never told me about any problems.

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.