Cody was very efficient and professional. He was also very patient explaining all of the steps…read moretaken for me to get a new phone.

Monique was the only thing helpful. I had Comcast out to my house and wire everything up. Worked…read moregreat for a little bit then totally stopped went to the store. They said I owed money for their equipment. I returned their equipment when their tech was at my house because it was so bad and I bought my two years later they tried to charge me for the equipment and I won't turn my Internet back on and I'm currently on payments and everything else have receipts from the store everyone local says this is crazy corporate will not take my phone call No I photo cause I took down the TV while Comcast's forgets the lube. GO STARLINK

Re educate the sale people on the detail specification of each model of every phone they sell!…read more *** Beaware od Sales people over selling things you do Not need. ** The Samsung S25 Ultra is Not user friendly. The store in question did not carry a verity of different colors in a stock. ** The main warehouse in Texas Had sent 5 phone before I finally received one which was not chip , crack or look new when they were actually used. ** the Store may claim a 30 day warranty, but Samsung direct has a 1- year warranty which the each store has to honor ! . I here that these days you you can get the same benefits by switching to T- mobile at less than half the price ! ** You have nothing to loose to check them out !

I live at Creekside Sr Apts at 100 Burgess Hill Way in Frederick, Md. Our door call service has…read morebeen broken for almost 2 weeks. Guests cannot call up to residents to be buzzed in. As a result, we have to come down and let visitors in, EVERY TIME. A lot of us are not mobile so this is a hardship on us. Verizon takes the money for this service but slow to resolve serious issues.

At the end of a free consultation, Denton assured me that they could get everything up and running…read morefor $500 and subsequently provided me a written estimate. Unfortunately, rather than spending the time on my equipment, they disconnected my system and sent me a new estimate for $10,000 to reconnect the system they had dismantled. He was extremely aggressive when I informed him that I was not interested in anything more than the $500 of services that I hired them to perform. He refused to reconnect the system that he has dismantled. Elizabeth promised to restore my system to the condition they found it, but instead sent Drew to collect a couple items they had left behind. Drew assured us that he would restore the system, moments before grabbing the couple items they left behind the week before and racing out the door with no explanation.

Nick and Denton immediately came out to complete a wall mounting of multiple TV's in our new…read moreconstruction home when our initial company left us high and dry, that same evening. The time, attention and detail these gentlemen put into explaining all steps and answering all our questions made it so easy. I wish I found them upfront as it would have saved so much time and aggravation. I will only use this crew for any of our needs. I would be recommending their company and services to anyone in need.

Tell you to upgrade your phone. Slap you with a $300 bill in upgrade, activation fees, oh and an…read moreextra line. Go in to cancel Verizon totally and return phone like Verizon asked me to do in person. Sales guy "per policy I have to activate another phone". I am leaving Verizon totally. I am returning my device. No new phone is being purchased. Sales person refuses to do what VERIZON asked. Had do ship phone myself to verizon. Don't use contractor service of TCC for anything. They will steal your money and sanity. Make you think you add an idiot and wrong. Probably why overall they have a 2 star rating.

I've had iPhones for years and I had the iPhone 11. I cannot tell you how nice and caring Evan was…read moreto us. We asked questions about the new iPhone. At first, I wanted the iPhone 14 Pro but it wasn't in stock then he mentioned the iPhone 15 and told us all about it. I cannot explain how awesome this new phone is and the young man was super helpful. I rlly give this place 4-5 star review. Very satisfied :)

very satisfied with phone conversation with Fallon . Company needs to look at their pricing for…read morecable TV services.Too high !!!

I just spoke to Fallon Jenkins in customer service she was extremly helpfull and took care of my…read moreissue and explained my bill. Excellent customer service, I was impressed!

I also like and appreciate the time they spend with you. Explaining things to you and comparing…read moreproducts, etc. However, sometimes you will have to wait a while to speak with the pharmacist, because he's doing the same for the customer before you. I also appreciate that they realize the costs of vitamins, supplements, etc, are very expensive and will try to find a way that will provide you with the most relief, in the most inexpensive way they can. I also like that they use their reference books to do this, ie, finding 2 items that when combined, may allow me not to have to purchase a third item instead. I also really appreciate them referring to their reference books for safety, when prescribing herbs, etc, especially for people who have certain conditions where for example, a prebiotic might not be a safe choice. They are the best when it comes to apothecaries!

I wanted to buy a new phone today, online it said the store was open from 12pm-7pm. I drove to the…read morestore before I had to go to work and when I pulled up at 2pm the open sign was lit up and there was a clock that said the employee would return at 12pm but there was no one there and the doors were locked I had tried calling earlier in the day 5 times and got no answer so I assumed maybe they were just busy. I found out after driving there that they were closed. It would have been nice if they had left a message saying they were closed for the day because it wasted my time. I know some stores are temporarily closed due to Covid-19 but seriously if you say you're open online you should probably be open!!

Tmobile is pretty horrible, overall, but walked in to get help with sonething. I had Sprint for 20…read moreyears, but now am stuck w Tmobile, due to the merge. Not gonna bore you with all the horror stories my friends and I have accumulated over the years from dealing with this fraudulent enterprise, but I literally just walked into a store devoid of customers. The place is open for one more hr. The guy there is working on sonething with a mgr perhaps, on speakerphone. He asked me how I was doing, but couldn't be bothered to tell me how long he would be and couldn't tell the person on the phone there is a customer in the store. I walked out. These young people are clueless as to how customer service works. My next rant will be to the FCC, bec. of the way Tmobile jerks people around. Good luck if you're stuck witn them like me.

I joined T-Mobile 6 days ago, I had service for 3 days at which point my service was suspended due…read moreto concern for fraud. I have called customer service countless times, gone into the store, and sent emails to get this sorted out. All anyone can tell me is that the fraud department has to handle it. Of course, they won't connect me to anyone in the fraud department. I have heard I'll have to wait anywhere from 24 hours to a week for them to get in touch with me. In the meantime one rep actually suggested that I get a pay as you go phone if it's that big of deal! As a brand new customer you would think T-Mobile would do a little more to improve my experience! You would think that someone from T-Mobiles fraud department would contact me as promised! I am at a complete loss of what to do. A friend, who knows I switched told me she didn't think I was getting the texts she sent, I told her I certainly hadn't since my service was suspended. Ironically, she told me her husband has been trying to get her to switch to T-Mobile, I just laughed and told her I wouldn't recommend it. So, there are 5 more lines they won't even getting. In all, this has been the absolute worst experience I have had with a cell carrier and I wouldn't recommend them to anyone!!! Once my contract is up (or maybe even before) I will be taking my business elsewhere and recommending the same to EVERYONE I know!!!

Crap company with extremely ineffective practices. They have a different department for every…read morelittle thing resulting in lack of information and extreme wait times for the customer. Was lied to several times and still don't have service. Screw this company and avoid them at all costs.

I switched from Xfinity internet service last week, it was getting too expensive. Great speed for…read morestreaming on our living room tv, never had a dsl connection before. The service person wore a mask and was helpful when questioned about the new WiFi.

I live in downtown Frederick and had multiple store locations to choose from, but had recently had…read morea semi-poor experience at a different one, so I thought I would drive a bit further on the chance I might get better service. Turns out that was a really wise decision! Because I had an issue with my name not being on my wife's account, I was a bit of a challenge to serve to get a new phone, and ended up being handed off twice to other agents, while the issue was being resolved offsite. Eventually, a gentleman named Stefan helped me out for the remainder of the transaction, which took quite a while, as I had problems remembering a password I needed to know to get into my iCloud. Fortunately, he was very patient. And then, with a little help from up above, I was able to guess/remember my password and we were able to get into the system. Stefan then spend a lot more time with me getting me straight before I left the store. Trust me, I was very thankful. But, again, the patience, professionalism, courtesy, and kindness displayed by all of the employees at this location was unparalleled. Normally, I might have become impatient with so many challenges. But feeling as though I was in very good hands, I was able to remain calm myself, and actually enjoyed the process. I would not hesitate to go back to this store next time I have the need for T-Mobile services. 5 stars!

My iPad Pro seemingly stopped charging, and no amount of twisting and pushing the charger into the…read moreport could get it to hold that charging bolt. I was so frustrated! I tried two different charging cords, both of which worked on another iPad with no problem, but the bolt would either not appear at all or it would appear and then quickly disappear right after I let go of the cord. I thought maybe there was a blockage of some sort in the port, though I'm pretty careful with my iPad. I tried gently cleaning out the port using a qtip with the cotton pulled out a bit, thinking that I didn't want to damage anything inside the port. I even watched a video of a guy pulling apart an iPad to re-solder the port, but I thought, there's no way we want to tackle THAT. Nothing worked, and I was resigned to having to get another iPad. My husband and I hopped up to the AT&T store on West Patrick in Frederick, MD, and right away we were greeted by Brian. I explained that we were there for a new iPad because my charging port wasn't working, and I had tried everything but to no avail. He nodded, said, "Got it," and went to get a tiny little tool that resembled a flat metal key. He poked around in the port, scraping at the metal part inside that, and I thought, what harm can he do because I'm getting another one anyway? WELL, IT WORKED AFTER THAT. Yes, REALLY. He took an iPad charging cord, plugged it in, and darned if that bolt didn't come right up and start recharging the iPad!WHAT KIND OF SORCERY WAS THAT?! Brian, you DA MAN!!! Thank you a million times over, and when I *do* need a new iPad, you're going to get my business!