I live at Creekside Sr Apts at 100 Burgess Hill Way in Frederick, Md. Our door call service has…read morebeen broken for almost 2 weeks. Guests cannot call up to residents to be buzzed in. As a result, we have to come down and let visitors in, EVERY TIME. A lot of us are not mobile so this is a hardship on us. Verizon takes the money for this service but slow to resolve serious issues.

I work for Verizon Telcom Maryland for 17 years as a technician. I sustained 2 spinal injuries…read morewhile working which damaged my sacrum and Lumbar discs L2 through S1. Which makes it impossible for me to sit, stand, Bend and lift. Verizon Telecom workers comp refuse to pay for my surgery. Leaving me disabled from working and unable to earn a living. Over the years, I didn't feel like they cared properly for their customers and saw that also extends to the employees . I sustained a lot of abuse and saw a lot of abuse occuring. My manager, James Warren , knew I had a spinal injury and did everything he could to make the job difficult for me . Deliberately taking my organized vehicle and substituting it for a vehicle that was in the worst of conditions. Human resources​​ told me he could fire me if I refuse to get in the truck and work. Supervisor pulled up chair from underneath a pregnant technician, in an attempt to make her fall on the floor. Technicians will constantly targeted by management ​for not making, I and other technicians were moved far to garages farthest from our home , in an effort to make us have to drive further and get up earlier in the morning . Management joked and called it Alcatraz. It was made clear that it was punitive. So just know that Verizon is also one of those companies that abuses its employees.

I just moved and needed to cancel my service. IT IS COMPLETELY IMPOSSIBLE to terminate your…read moreservice online. Then they insist that you schedule a "Callback" where once you answer the phone you are put on hold. DO NOT EVER CALL ME AND PUT ME ON HOLD!!! My time is infinitely more important than your tech support caller. Also, not important, but I moved states and am living in Air B&B until I find a permanent place. I SHOULD NOT have to explain this to your robot! The service itself was fine, but i can 100% promise you if I have another choice when choosing serv ice when I do get set up I will NOT choose Xfinity. I find this to be completely unacceptable and intentionally designed to be a poor customer service experience. DO BETTER Xfinity!

Terrible everything it was all lies. Terrible customer service . They lied and said it wasent a…read morecontract but it was and now I'm paying $ 76 only for the phone and a 100 for internet. It's crazy don't waste ur time here

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I had always been an autopay customer until Fall 2023, when the company apparently changed billing…read moresystems and chose not to include me in the new system due to "oversight." I received no calls, texts, emails or paper mail notifying me of the change until there was a cancellation notice in my email months later and a large balance forward. After discussing with customer service, I was informed that it was my fault I didn't get the supposed email asking if I wanted to retain my autopay status. Even two weeks after paying my balance forward, they were unable to rectify their books and requested the same amount. Billing is less than transparent. Go elsewhere if you can.

Our power went out on Easter Sunday and caused our internet to stop working, called Telegia…read morethinking no one would even answer, to my pleasant surprsie they answered and told me someone would call us back. Surprised again when the best tech showed up at our house less than half an hour later and resolved the issue, Old fashion customer service that is unheard of these days, kudos Telegia

Cristian P. assisted me with setting up service. He was very polite and professional. He explained…read moreeverything using language that I understand. Thank you!

I was a loyal customer of Antietam Cable/Broadband for 9 full years, always paying my bills on time…read moreand without any issues. When I sold my house, I promptly called to cancel the service and arranged for equipment pickup. The technician who came out confirmed everything was settled and the agent on the phone explicitly told me that I would receive a check in the mail for any remaining credit balance on my account. Months went by with no check arriving, and no bill or statement ever showed up either. I assumed everything was closed out properly. Then, out of nowhere, I received a notice claiming I owed $20 for equipment not returned and that it was sent to collections. Instead of resolving this simple matter or even sending a proper final bill, they escalated it straight to collections even though they had my telephone number and forwarding address. This is how Antietam treats a long-term, paying customer? Over pocket change? It's absolutely ridiculous and shows a complete lack of customer care. To make it worse, I had even referred the new homeowner (who bought my property) to Antietam, thinking they were a decent local provider. Never again. What a disgrace of a company. Avoid if you value fair treatment and basic accountability. I urge anyone reading this to think twice before signing up with Antietam Broadband. Loyal customers apparently mean nothing when there's a tiny balance to chase.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

At the end of a free consultation, Denton assured me that they could get everything up and running…read morefor $500 and subsequently provided me a written estimate. Unfortunately, rather than spending the time on my equipment, they disconnected my system and sent me a new estimate for $10,000 to reconnect the system they had dismantled. He was extremely aggressive when I informed him that I was not interested in anything more than the $500 of services that I hired them to perform. He refused to reconnect the system that he has dismantled. Elizabeth promised to restore my system to the condition they found it, but instead sent Drew to collect a couple items they had left behind. Drew assured us that he would restore the system, moments before grabbing the couple items they left behind the week before and racing out the door with no explanation.

Nick and Denton immediately came out to complete a wall mounting of multiple TV's in our new…read moreconstruction home when our initial company left us high and dry, that same evening. The time, attention and detail these gentlemen put into explaining all steps and answering all our questions made it so easy. I wish I found them upfront as it would have saved so much time and aggravation. I will only use this crew for any of our needs. I would be recommending their company and services to anyone in need.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.