Monique was the only thing helpful. I had Comcast out to my house and wire everything up. Worked…read moregreat for a little bit then totally stopped went to the store. They said I owed money for their equipment. I returned their equipment when their tech was at my house because it was so bad and I bought my two years later they tried to charge me for the equipment and I won't turn my Internet back on and I'm currently on payments and everything else have receipts from the store everyone local says this is crazy corporate will not take my phone call No I photo cause I took down the TV while Comcast's forgets the lube. GO STARLINK

I just moved and needed to cancel my service. IT IS COMPLETELY IMPOSSIBLE to terminate your…read moreservice online. Then they insist that you schedule a "Callback" where once you answer the phone you are put on hold. DO NOT EVER CALL ME AND PUT ME ON HOLD!!! My time is infinitely more important than your tech support caller. Also, not important, but I moved states and am living in Air B&B until I find a permanent place. I SHOULD NOT have to explain this to your robot! The service itself was fine, but i can 100% promise you if I have another choice when choosing serv ice when I do get set up I will NOT choose Xfinity. I find this to be completely unacceptable and intentionally designed to be a poor customer service experience. DO BETTER Xfinity!

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Our power went out on Easter Sunday and caused our internet to stop working, called Telegia…read morethinking no one would even answer, to my pleasant surprsie they answered and told me someone would call us back. Surprised again when the best tech showed up at our house less than half an hour later and resolved the issue, Old fashion customer service that is unheard of these days, kudos Telegia

Internet service has been out, due to a thunderstorm 4 days ago. Power never went out. Telegia has…read morehad excuses every day. They keep saying that they are replacing equipment and the system will be operational today. 4 days without service and counting.

Amy was extremely helpful throughout the entire process of setting up internet service. She took…read morethe time to answer all of my questions, explained the available plans and pricing clearly, and helped me understand the installation process step by step. What stood out most was how respectful and professional she was. She consistently used and respected my chosen name, which meant a lot to me and made the experience comfortable and welcoming. Amy was patient, knowledgeable, and provided detailed information that helped me make an informed decision about my internet service. Excellent customer service from start to finish. Thank you, Amy, for going above and beyond to help me!

I wanted to say that I had the easiest and most pleasant conversation with a customer service rep…read moreby the name of Lois. She was very courteous and took her time to answer all my questions and helped me with my needs. I was very satisfied at the end of my call.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

At the end of a free consultation, Denton assured me that they could get everything up and running…read morefor $500 and subsequently provided me a written estimate. Unfortunately, rather than spending the time on my equipment, they disconnected my system and sent me a new estimate for $10,000 to reconnect the system they had dismantled. He was extremely aggressive when I informed him that I was not interested in anything more than the $500 of services that I hired them to perform. He refused to reconnect the system that he has dismantled. Elizabeth promised to restore my system to the condition they found it, but instead sent Drew to collect a couple items they had left behind. Drew assured us that he would restore the system, moments before grabbing the couple items they left behind the week before and racing out the door with no explanation.

Nick and Denton immediately came out to complete a wall mounting of multiple TV's in our new…read moreconstruction home when our initial company left us high and dry, that same evening. The time, attention and detail these gentlemen put into explaining all steps and answering all our questions made it so easy. I wish I found them upfront as it would have saved so much time and aggravation. I will only use this crew for any of our needs. I would be recommending their company and services to anyone in need.

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.