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    Temecula Valley Optometry

    4.2 (42 reviews)
    Closed 9:00 am - 1:00 pm, 2:00 PM - 6:00 PM

    Services - Temecula Valley Optometry

    Eye exams

    Eyewear fitting

    Retinal imaging

    Temecula Valley Optometry Photos

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    When they finally returned my call. I originally called October 12th.

    This review is purely based on the poor management, not the doctor which I am sure is an incredible one based on his reviews. Here it goes: I wrote an email requesting an appointment weeks ago. After attempting to call on October 12th and and receiving no returns, I let it go & was determined to go back to my hometown to get an appointment. On November 3rd, I get a call from a lady apologizing for the delay of never responding and the excuse of being short staffed. I understood because businesses are short staffed. My parents own a medical office and I completely understand being short staffed however it is inexcusable to call someone weeks later. She asked if I wanted an appointment for the following Thursday the 10th at 10:45 am. I said yes. My fiancé was also in the car that morning, I wrote down the appointment in my calendar because we have an event coming up. Fast forward to today : I took the entire day off and showed up at the appointment only for the lady there to tell me that she couldn't see an appointment for me. That the doctor wasn't in....Then tells me oh we sent you a reminder , it's actually next Thursday at 10:45 am on the 17th. I proceeded to show her the phone number they called me from on my caller ID, called the number to see if it would ring in the office because for a second I thought I was at the wrong place. I asked her "is this your number"She said yes, this is our number. This is At 10:31 am.... Then proceeded to tell me "oh we sent you a reminder before you came in today that your appointment is for next week" Shocker. Reminder came at 10:35 am.....she tried telling me they sent this before I had even walked in. Having bad management for your medical office can honestly crash someone's business. I AM 100% THIS DOCTOR IS A WONDERFUL PERSON and a very competent man. However whoever is scheduling, returning calls or emails is doing an awful job. Please don't play future patients and come up with excuses. She tried to tell me that they sent a reminder for next week before me even coming in the office today. A week in advance reminder ? What business sends a reminder for an appointment a week in advance ? Maybe 2 days, but not a week. It makes me think she put me down for an appointment right then and there as we were talking. This is extremely disappointing! A day of work/interviews completely lost. Sharing the proof of how this was managed and to tell the doctor that he needs to hire a management team that is passionate about his work and his business.

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    12 years ago

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    12 years ago

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    Review Highlights - Temecula Valley Optometry

    Winkelstein immediately answered my frantic call and phoned in a prescription to the nearest 24 hour pharmacy.

    Mentioned in 9 reviews

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    Eyeglass Express

    Eyeglass Express

    4.9
    (76 reviews)
    1.9 mi
    $$

    I had a pair of Gucci sunglasses with a broken screw and found Lyndon on Yelp, his reviews are…read moreabsolutely accurate. He fixed them quickly, and the price was very reasonable. On my second visit, I brought in a pair of Louis Vuitton sunglasses with a broken bolt and a bent temple arm. Lyndon was very transparent and explained that trying to bend the arm back into place could potentially cause it to break. A couple of days later, he called to let me know they were ready for pickup, and I was so relieved! They turned out great, and I honestly expected the worst. Hopefully I won't need another repair anytime soon, but I will definitely return if I do. Highly recommend!

    I came in to have a temple repaired on my eyeglass frame. Linden was very honest & explained that…read morerepairs like mine have to be sent out, and there have been occasional issues with items being lost or stolen in transit. Since these frames are discontinued & very special to me, I decided not to risk it. He did try to find a replacement temple, but wasn't able to find a suitable one. Linden was polite & upfront about my options. After leaving, I got lucky & was able to squeeze in for a much-needed eye exam across the way (due to a cancellation) & ended up ordering new glasses. Be sure to call ahead to verify hours, especially around holidays, as they can vary. The shop is closed Saturdays, which is a downside, but it's the only true eyeglass repair shop in the area--other 2 nearby places in the promenade don't actually offer repairs. Prices are very reasonable too. Conveniently located near Target & CVS next to the Kumon Learning Center. I'd definitely keep this place in mind for future repairs.

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    Eyeglass Express
    Eyeglass Express
    Eyeglass Express

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    Vail Ranch Vision Center

    Vail Ranch Vision Center

    3.8
    (22 reviews)
    1.6 mi

    This is the 3rd time coming here and they're closed!! I'm sitting literally in the parking lot…read more It's 3:11pm. And they're closed. The first straw was them having some illiterate person call me and say oh you're due for your vision check and then call her back to schedule my appointment and she says do you have insurance and I said yes. Her: Well we don't see it. Me: So I'm like, it's the same insurance I've had. Me: Why would you call me if I'm due but you don't see my insurance? Her: well your insurance said yiur due for your annual 2 year appt. Me:.. so you see my insurance but you don't see what plan I have? At that point I'm so fed up. I said I do have insurance?!! What are yo I talking about. If I didn't then I would be seeing you. Y'all need to train your people better. And learn to communicate. Time, notifications, call reminders. And the exact location. So once I tell her I have insurance, I said, why else would you have called me when I've been there before and I have had the same insurance. This girl had no idea what the heck she was doing to schedule me and apparently I can definitely tell she was new and it was really irritating first of all. Second of all, I get to my appointment after everything's been scheduled and I show up only to find out that their doctor had called out apparently for some emergency. And they at south 79, forgot to tell me that my appointment was half across town on Winchester had a completely different location that I had to go to. So on top of that I was running late by 30 minutes and then on top of that I was only able to get to the Winchester Doctor and I only had about five minutes to spare between my next appointment since I have limited availability to do anything with my hectic work schedule. These two offices are both inconsistent and it's very frustrating when you're supposed to be OPEN until 530. You should have someone there at all times. This is the most annoying is thing I've had to deal with with this company. I have been trying to get to my appointment to pick out my glasses (for 4 weeks now) and they said there is no appointment needed just to walk in. Apparently both offices are different rules and gals that work there. The one off the South 79 in Temecula I guess I have to have the doctor be there in order for them to let you get your correct Glasses. So this is the first time I've attempted to try and get my prescription glasses. The one on Winchester said walk in and we have a different specialist. No need for the dr. I will also note that the doctor on Winchester was very good. She was very thorough and did a really nice eye check up for me. I found out I have somewhat of a stigmatism in my right eye, and I was very satisfied with her services but the front desk girl on the Winchester Definitely didn't have a clue in notifying anybody about their appointment when most was halfway across town which is really frustrating. She was rude saying "dangggg girl, you have bad eyes",,, I'm like yeah cut that street slang and be professional. It's not cute or funny or making my day any happier to deal with YOU. IF I can ever get in for my glasses hopefully it's the last time dealing with them and they can fix this mess. Fix you hours. Update you google account for your office hours or whatever y'all need to do.

    This is my go to Optometrist from now on. They take care of multiple services and even offer Lasik…read more When I first arrived the staff made sure to greet me as soon as I walked in. I am so used to other offices not being diligent or even giving a simple greeting. The Doctor listened to all my questions and made sure I felt comfortable. They are great on educating the patients as well. They have a great selection of glasses styles. Name brands galore!!! The staff even helped me make the decision on which style to choose. Very down to earth and friendly. It's a one stop shop. I am brining my kids here to get their first pair of glasses. Come here you won't regret it

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    Vail Ranch Vision Center
    Vail Ranch Vision Center
    Vail Ranch Vision Center

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    Redhawk Vision Center Optometry

    Redhawk Vision Center Optometry

    3.5
    (83 reviews)
    1.3 mi
    $$$$

    Genuinely life changing. Everyone there is so kind and attentive. Dr. Phan took close care and did…read morea few tests I had never had before (depth perception checks, etc) at no additional cost. I had an issue with my final prescription (I squinted during the initial appointment) and I got an appointment the next day with no charge to have it tweaked, and everyone was so understanding too. They were so attentive I recommended my close friend go as well since they have vision issues and their glasses usually don't change much. Same experience there, but they needed a second appointment since there were some "mysteries" to solve--Dr. Phan seemed genuinely invested too. After the second appointment, we were both shocked by the prescription--they'd never had anything that high, and never had progressive lenses. No other optometrist had looked that closely or found what she did. My friend cried wearing the glasses for the first time. It was the first time they've seen clearly since they were little. They thought it couldn't ever get any better. This office gave them something they didn't even remember they were missing. Thank you guys so much, you're miracle workers!

    HUGE shoutout to Dr. Phan !!! I struggled with redness and dry eyes for years, and every…read moreoptometrist I had couldn't figure out why, but Dr. Phan immediately figured it out without me having to say much about it. On top of that she switched me to a different contact lens brand that 's so much more comfortable than the brand that I've been wearing for over a decade. 5/5

    Photos
    Building of Redhawk Vision Center Optometry
    Building of Redhawk Vision Center Optometry
    Waiting area across from reception desk.  There's rarely a long wait.
    Waiting area across from reception desk. There's rarely a long wait.
    My exam room.

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    My exam room.
    Solace Optometry

    Solace Optometry

    4.7
    (107 reviews)
    10.3 mi
    $$

    While I was in town, I made a quick appointment since I've been feeling like my eyesight is slowly…read moregetting worse! =( I have been here once or twice in the past few years. I had to reschedule a few times, but I was glad they were able to accommodate me on such short notice. I'm especially grateful thay they are now testing Saturday appointments because previously, they were only open during the week. I lucked out! All of the staff was friendly and they even went over my benefits with me to make sure I understood everything. I appreciated that. .y appointment was quick and very thorough. Thanks to the staff here, I can now start looking at new specs for my new prescription. Parking can be challenging, but if you drive around the lot, you'll find a spot. Solace Optometry is clean, inviting and very helpful should you have any questions. See ya next year! ;)

    We drove about 40-45 minutes to visit Solace Optometry in Murrieta, and it was absolutely worth the…read moretrip. My husband originally found them on Yelp, and while the near five-star reviews caught our attention, what really sold us was their designer frame selection. They did not disappoint. The doctor had an amazing bedside manner. She was gentle, professional, and genuinely kind, which made the whole experience comfortable from start to finish. The office itself was spotless and beautifully styled. I especially loved the framed macramé Ojo behind the reception area. Such a unique touch. Both techs were fantastic. My husband and I honestly had a blast with them. Super friendly, easygoing, and they made the entire process feel fun instead of clinical. We also recently moved, and the techs here took the time to explain materials and add-ons in a way that actually made sense. In over 20 years of wearing glasses, no other place has ever broken it down for us like that. When I mentioned how much I loved their frame selection, they shared that their manager personally curates all the brands. You can tell, because the selection is . I ended up with stunning Gucci frames, and my husband picked out matte black Spy glasses that are nerdy in the best way but still totally manly. Perfect upgrade for him. And when my husband saw the price tag on my Gucci frames... let's just say one of the techs came to my rescue Great people, great energy, beautiful selection. We will definitely be back.

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    Waiting Area
    Waiting Area
    Solace Optometry
    Meet our Optometrist- Dr. Fatin Saleh!

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    Meet our Optometrist- Dr. Fatin Saleh!

    Temecula Valley Optometry - optometrists - Updated August 2026

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