We were trading our phones in and upgrading to a newer model. Franky was very helpful and listened…read moreto us when we said we didn't want certain services or upgrades. No high pressure sales. We did not need to wait to get help.

I really wish I never got Verizon I have had nothing but problems battery want hold charge call I…read morehave insurance and the home is 9 months old with the so that will not I been calling since May 5th been hung up on my

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

Absolutely the worst option for cellphone repair. They will rip you off guaranteed. Fake…read morereplacement screens from temu. Amateur, unprofessional, and completely uneducated repair skills that will make your device worse than when you first bring it to them. They keep no records other than a what the credit card machine keeps. But those records, like your warranty and functionality of your phone, will evaporate after 24hrs. If you still insist on going here, just hand them $300 and walk away. End result will be the same. No refund, and phone broken.

Walked in and got help right away! Explained what was wrong.. he looked it up and worked a price…read moreand made it happen! 30 min tops works for me!

Fast work & 2 very pleasant employees! Came in 30 minutes before closing - replaced iPhone screen…read morewhile I was waiting for a little over $100 - I gave them a screen protector and they put it on for free! 1 year warranty (I think) they said.

Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store

Avoid this location if you can. Go to any other location or several carriers within yards. Or…read morebetter yet buy you phone and there are several great companies you get much better deals on monthly plans. I have been to this location twice and both visits are bad. If you like slow service as the employees spend too much time talking personal with customers. Conversations that have nothing to do with phones or service. That can't even work and socialize at the same time as eye contact is important. They are doing this right in front of you as you wait. This is the place for you. If want to stand there for 10 minutes as they wont recognize you. This is your place. If you want to watch people walk out for wait and frustration this is the place for you. I needed something pretty simple turns out. I bought a new phone from apple but didn't have a phone line yet, plus if you buy from apple you don't have to worry about jail breaking or waiting for a year or more to go buy before charging carriers... (This is big as I am SO lucky I can change carriers anytime and don't owe a tone of money on phone forcing you to stay). Apple stated T Mobile should be able to help do it. On top both devices are t mobile. Work cell and personal cell but two different iCloud's. I finally get an assistant to help me. Picture a man helping you sloppy dressed wearing a sport team jersey oversized baggy pants and a ball cap. I didn't realize he even worked there for thirty minutes. Proper attire if East LA. He stated unless it is the same iCloud you must use a desktop. I told him I did it before with other carriers in past. He stated that is the only way T-Mobile is trained and their guide shows. When I told him I didn't think it was correct the other rep didn't correct him but silence was concurrence. Apple Store in 30 minute drive. I went into their competitor next door and not only did they know how to do it they moved everything on the phone I wanted but did it in minutes. I am not sure if all locations in Jax are like this BUT stay away unless board any want to watch dysfunctional. The ones really to blame is store manager and District Manager. T-mobile for not ensure training is completed or updating manuals on the basics of phone transition. Visit was at 6:30pm 4/1/26

Popped into this store today at the Brooklyn Station on Riverside to inquire about possibly…read moreswitching cell phone providers. I was very well taken care of by a young lady named Victoria and I plan to return when I have everything together and I'm ready to switch. I was very happy with the customer service received. T-Mobile is very competitive with their pricing and currently have some great offers for new customers looking to start a line. They are merging with Sprint and have great coverage in Jacksonville with plenty of towers. Right now you can switch and get a FREE iPhone but I'm not sure if I will use this offer or not.... They also allow you to switch and keep your current phone and phone number. I will update this review in the future if I decide to switch. Thanks goes to Victoria for being very helpful and explaining everything to me in great detail.

As always great service. And AFFORDABLE! For whatever reason my daughter keeps breaking so we keep…read morecoming

From the owner: We repair all cell phones, computers and tablets. iPhone repair, iPad repair, iPod repair and all…read moresamsung glass and LCD repair.Most repairs take less than 30 minute and we do have the best price in town!

Great and Jacob was excellent helping out how to get the best deal on new phone.read more

This company I wouldn't recommend to anyone it is total s***. They do not have good customer…read moreservice they give you the runaround over and over and over after you spent all this bull crap money and still have no phone service. In my opinion AT&t can go eat s*** cuz they suck donkey winners