I had a concern about water appearing at the bottom of my gas pack. David came out, explained what…read morewas causing the condensation, even removing the panels to show me what was happening. He was very personable and answered all my questions.

From start to finish, excellence every step of the way. Andrew came out to look at my 26 year old…read moreAC system which had started to leak coolant, and recommend what to buy next. Integrity sums up his style. Fully honest about pros and cons. He continued to stay in touch and follow up for what comes next. The unit was installed in December and he has planned for a spring visit to turn it on the first time. Thank you Andrew. Jose and Mehmet installed my new AC. TOP NOTCH. On time, polite, courteous, extremely professional, the job done correctly from start to finish. Even came out the next day to put the finishing touch on something. Thank you Jose and Mehmet. Communication with this company is on the spot and prompt. They let you know what time the technicians are coming and also what their names are. Quality of service, and integrity, are outstanding.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Response time within 12 hours. Very good in diagnosing problem with heat pump. Had parts on work…read morevan to complete job and restore unit. Very courteous and highly recommend .

Our HVAC unit wasn't producing cold air. Andrew was over in a couple of hours and had the unit…read morefixed in 30 minutes. Coincidentally, he had installed the unit 15 years or so ago. He knows what he's doing!

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

My AC was running but not cooling. I called AC Experts and they sent Michael over first thing the…read morenext day which was a Sunday. He examined the air flow at each vent, he examined the unit outside to check on freon level etc. In other words he did a thorough examination f my AC system, made the proper corrections and now I can face the NC summer with confidence. Great service good people. Prices in line with other services Thanks to all.

I reviewed 5 stars for installation team not company. I am a 73 year old woman and don't trust many…read morecompanies. i should not have trusted sales at all and quality of product that I paid $2000 more for. This is a dishonest company who sold me an inferior product at a premium rate. The sales person said I get a Duke discount I could have gotten easily by myself. Mr Pat needs to resolve his sales integrity plus the company. I will never stop complaining about their total disregard for peoples lives. As you all can tell...this is really an affront to their customers. Please follow up with me! .

Reliable Heating and Air is a very impressive company that fully supports the equipment it provides…read moreand especially its customers! Our 1-year warranty service was OUTSTANDING in all respects. GERARDO is an awesome tech that answered all of our questions & checked/ adjusted the AC Airflow set up & equipment. Our system has worked much better with more consistent temperature throughout the house after his changes. We also think our monthly bill will be less. We truly appreciate Reliable's first year FREE service calls. They helped us understand our system better, how to reduce costs, & basic maintenance that we can do. We've never had AC service like this for the many other homes we built/owned in 50 years.

We paid in advance for a service plan. An hour before our scheduled service appointment they…read morecontacted me to let me know they could not come that day, even though I had taken the day off work because another customer needed a service. They then scheduled another day later in the month to provide service and told me they could come between 8am and 10am so that I would not have to take the entire day off of work to wait for them. Halfway through that time window, I had not heard from the company or a technician saying they were on their way. I called the company to find out what the technician's ETA would be. I was told the technician's truck had broken down and he needed to switch trucks and they couldn't tell me a specific time that the technician would be arriving. After paying in advance and blocking time off work twice, this is a huge disappointment. I would not invest in a service plan with this company or use this company.

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.