I took my car into Tender Car for repairs, they were great. They did a beautiful repair on my car, the car was ready early, which I was happy about. They washed and dried the car and even put polish on the tires. I would recommend them to everyone. I am very picky about my car they really passed with flying colors. read more

My truck was damaged due hail. Took it to tender car, which was the biggest mistake of my life!! Promise date was 12 days. It took almost 6 weeks!! Kept calling in one week intervals, and they kept saying next day,next day. Finally went down to the shop. Found my truck with the doors open and filling with shop dust and whatever else. Complained about it, was told, it was no big deal. It would be detailed be it was returned! BS!! My truck never and will never be the same! Not only was the inside trashed! I found parts under my seat,( screws, molding clips) that were never reinstalled!! Bluetooth speaker was never hook up when they took out the headliner, finger prints all over that assembly. Roof molding that half the clips where broken on so they won't work!! My advice, never never use tender car for crap! Bate and switch is all you get. Jon the owner is the problem. No over site, not on hand. Poor run place. read more

I took my car there around 2017 because it was a small business and I am all for the support of small businesses. My car's door handle would not open from the inside. I was originally quoted $180. A male representative called me back after I had already dropped the car off for service and said that he could not do the job for $180 because the estimate did not include labor. Prior to his call I asked if the price included everything and the representative said yes. Since the car was already there and they were not going to do the work, I said yes to that amount. I thought it was just the handle but they said I needed the rods to be replaced as well. I also inquired if it would be cheaper to purchase a new door, but I was informed it wasn't. Fast forward to 2019. My car's door handle would not open again. So I took it back believing that they would fix the problem for free or maybe for just a labor charge. They told me it would be another $300. I thought if they had already replaced the rods, why would the job cost another $300? I did not agree to that amount and chose to go with another local shop who replaced a plastic piece and charged me an amount that was significantly lower than what Tender Car estimated. Although, they did originally fix the problem, two years later the same thing happened. Prior to them fixing my door handle I had the car for 12 years and have never had an issue with the door handle. So for it to break after 2 years was shocking. Early 2020 I saw a commercial from the owner of Tender Car, in which he stated that all of their repairs included a lifetime warranty. Well I was not informed about any lifetime warranty. I did not even bother to callback to inquire about the statement that I saw on television. Because I will no longer patronize their business. read more

I read the other yelp reviews which should have been a clear warning, but I decided to give them a chance in detailing my new car. Unfortunately I was greatly disappointed in the service I received and left with more questions. The good: They were prompt in answering the phone and very polite and courtesy when I was booking my appointment. It was explained to me to drop the vehicle off at 8:00am, and it would be done around 4:00pm. I was greeted with friendly smile, and treated with courtesy. They did a good job on removing the salt stains from the carpet in the vehicle. The bad: I own one short hair dog and upon getting my car back there was still a significant amount of dog hair in the car. As others had issues with, there was wax residue left on the car. This was not small amount of wax residue but large very noticeable wax residue all over the car. I was notified that my vehicle was ready 15 minutes prior to them closing, but the offer to stay after closing so I could pick them up. The greater alarming concern is where did they take my car? When I drop my vehicle off, I left it with a quarter tank of gas and record the mileage. Upon getting my car back that tank was on empty (barely made to the gas station) and an additional 80 miles on my vehicle. I don't recommend them for car detailing and will not be taking my vehicle back to them. Highly recommend you do the same. I don't recommend them for getting your car detail considering read more

I took my car to Tendercar for repairs after an accident and was told it would take 2-3 weeks. Well it took 7 weeks and they never seem to have a rental or loaner. I finally got a rental at no charge days before my car was finally done. My handicap plaque was missing and everything was pulled from my glove box and left on the floor. I can't even remember how many times I was told it will be ready by the end of the week. They are only getting 2 stars for the actual work and o stars for the service. I will not be recommending them to anyone and I will not use again. I could say a lot more but what's the point I'm just done. read more

UPDATE: several months after this post the over did contact me. As a small business owner I decided to give them a chance again to fix the mistakes earlier. He did refund my stem. Since then I have given them 4 chances. I've been very pleased. Communication has been better, service has been satisfactory. They are still slower (I'd count on an extra day when booking), but it could also just be because I have multiple vehicles. Both of my cars went in for significant repairs back to back which I paid out of pocket for. They did a decent job on my civic since it had body damaged, surprisingly even detailed it (and that was a job because it is used for my work with animals). Ironically the TPMS light went on the day after I got it back, I brought it back in since they had just replaced it and they claimed it was a different stem. When I brought it to my regular guy, it was the stem that they replaced (this job was approximately $2800). I stupidly had just switched out my Landrover the day I picked up the civic for TPMS stems as well. I pre-paid and paid heavily for specific Landrover stems. I identified the ones that were the issues. I got my car back and found out, even though I specified and paid for specific stems, they installed the wrong ones. After back and forth, they agreed to put Landrover stems in. They said it still didn't work and it was probably a computer that needed to be replaced (this bill was also over $1k). I brought the Landrover to the dealer - The problem stems WERE NEVER CHANGED OUT. In fact, one of them was still the generic I had to put in when the stem failed. SO NONE OF THE STEMS WERE DONE BUT THEY CHARGED ME FOR THEM. I have 4 vehicles that I pay for repairs on and I live pretty close, I was hoping this was going to be a great connection and I paid CASH for the above jobs. Will NEVER use again. read more

This is by far the worst auto repair shop ever! I chose this shop due to all the advertising and the deductible that would be paid. This shop has had my vehicle for over 1 month and a half. There has been absolutely no communication. I have been contacting them every other day to hear lies about when my car would be ready. I spoke with Moe, Ryan, and Mike but none of them were helpful. I was told that my vehicle would be ready for pick up on August 3, 2023, but that changed to August 16th, now no one knows when it will be ready. I have run out of car rental coverage through my insurance as this company chooses to not communicate, is unprofessional, rude when I called, and just truly does not care about a customer. The advertising is fake, DO NOT BRING YOUR VEHICLE TO TENDER CAR unless you want to get screwed over. I even asked if I could speak with the owner of Tender Car John Petrie, there have been representatives that have lied and stated he would call me back, and just the latest today 8/18, I was told he's on vacation with his wife. Do you think I care when your company has had my car, no communication unless I contact them every other day, and still there are no answers? This is the worst place ever, I wish I would have read the reviews as there are many listed stating the same experience I am having in addition to receiving their car back and it drives horribly and they didn't fix everything that they should have fixed on the car. Saving on your deductible is not worth it! Please go somewhere else unless you don't care about being screwed over. Everyone Tender Car is a fake, they lie, are unprofessional, DO NOT COMMUNICATE whatsoever, and will have your car for months without you knowing what's going on. By the way, they have lied to my insurance company as well, and continue to receive supplemental checks stating additional things are wrong with the vehicle. This is 2022, a bang in the front bumper and they are making it seem like the entire vehicle was crashed up. Again, read reviews because the truth truly lies in those reviews. I am frustrated about this situation, however, I do not want anyone else to experience what I am experiencing and still don't have my vehicle. Go to Caliber Collision, they are professional and will get your car back on the road. read more

Do NOT, under ANY circumstances, bring any of your vehicles here. They USED to be pretty good, but everything has just went downhill in the last 2 years. My wife was hit on the corner of Lincoln and KK by someone racing through the light. There was extensive right hand hand damage. Door and fender gone; just a mess. That was the last Day of Febuary. She wanted to use Tender Car because they had helped her a few months earlier when HER car was stolen from her. Took 3 "treatments", but it is better. Anyway, I digress. They had my car until 4/22/18. Yes, Febuary 28th to April 22nd - 7 weeks and counting. And it was always someone else's fault why nothing was being done. The adjuster's fault. The guy who did that part of the job. Yada, yada, yada. No skin off their nose, but I was the one without a vehicle. Had to laugh since they told the insurance company, the DAY WE GOT IT BACK, that they had a car we could have used. No. That was NEVER offered. Just another baldfaced lie. To my mind, the worst day was when we got a call that it was "all done." Took time off, drove there, and not one thing had been done. Not one. Still had the markings from the accident. Her excuse was that they keys were on the "Done" board. You'd think someone would have enough sense to check things before assuming they were alright. When we did pick it up, I took it around the block and there was a loud "banging" at any speed over 20MPH. They fixed that - careless refitting - but twice more we had to bring it back. Once the air conditioning had only been hooked up to the driver's side, so that was a problem. And they had "supposedly" detailed it, but it's obvious my idea of detailing and their's are different since theeir version didn't entailing wiping off anything they put on it for buffing. At this point, we're bringing all the way to the far north side shop, since we didn't trust the one in Bay View. Somehow we thought that might be better. And were we wrong! So there was a thumping noise when moving, and thinking it was part of the original problem, brought it back. "No", they said, "but it was something really bad and they could fix it for 1600.00." At this point, I would not trust them as far as I could drop kick a trolley car, so took this "disaster" to another car mantainence shop. Work was done in less than an hour for less then 70.00. Plus, I was told that it looks like the lion's share of replaced parts were used, which explains the X weeks it took. Take a wild guess who gets my work going forward. read more

**UPDATE BUSINESS HAS CLOSED*** **TOTAL SCAMMERS!!!!*** STOP...don't even think about buying that Groupon!!!!! So I typically get my car detailed in Madison, but it is a pain going back and forth...so I thought I would give Tender Car Care a try via the Groupon offered. I really wanted to see what this company could do so I upgraded to the White Glove Detail Package (retail $325) ...Where to start???? The package includes valet to and from work, so I arrive at 8:15am on Friday and gotta be to work by nine....it's a 5 min drive on the Interstate. There is a backup of customers....all with Groupons waiting to be served. One guy working, Shariff. Who informed me that it would take until Saturday to do the car...no mention of that before I got there. Long story short 45 min later I get a ride to work, sort of, from one of the workers who doesn't know the city or where he's going, sped excessively the whole way and dropped me off in traffic 2 blocks from my work so that he could get onto the interstate easier...not only did we block traffic, but I thought valet service was suppose to be a connivence to me...not the company. I shoulda backed out right there....but I didn't...big mistake. I told Shariff on Friday take your time, do it right...I can adjust my plans and pick the car up Saturday afternoon. Come Saturday...No valet service to pick me up....so I got a ride on Saturday from a friend. Thanks Tender Car Care for that exceptional valet service.... That wasn't even the worst of it. I get the car and there is a laundry list of things not done...keep in mind on their website it states, "Complete Showroom Quality"....this was FAAAAAARRRRRRR from it. Things NOT done: 1. I had specifically asked the front windshield stickers be removed, it was even noted in the paper work...not done 2. There were white dried particles all over my black vehicle....and dried wax splatter all over the driver's side. It took receptionist Joe over 30 minutes to clean it off after I brought it to his attention 3. The rag Joe was using was dirty and not lint free so he left smudges and scratches all over the newly waxed body....NOT GOOD. 4. Rims were not cleaned 5. Calipers were not cleaned 6. Trunk was not cleaned 7. Chipped the paint on the back of my vehicle...NOT GOOD 8. My Weather Tech mats were not in the car...almost drove off without them, wtf? 9. Inner doors were not cleaned...a true sign of a POOR detail shop 10. I am pretty sure the leather was not reconditioned 11. Somebody drove my car 8mi somewhere...Thanks guys!! The point of all of this is that if you are paying for "Complete Showroom Quality" and $325...it should look like it and this DID NOT!!! The other problem is now it calls into question ALL of the work they did...did they really do a 7-stage buffing process? Did they really do the clay treatment on the vehicle? Did they actually apply the stain repellant on the carpets or just steam clean them...who knows and thats the thing, you will never know. I can say based off my experience, if they cut corners in one spot they probably cut corners in other spots and that is unfortunate. So to anyone out there that truly loves their vehicle and wants the best care taken with it AVIOD THIS PLACE!!!!!!! They are overcrowded, overbooked and overworked!!! Clearly they are now too busy to take the care needed with each vehicle they receive thanks to Groupon and Living Social...total backfire!!!! FAIL!!! Thanks again Milwaukee for letting me down....so sad. read more

I recently brought in my car for an interior detailing, and left disappointed. While the customer service was great in booking my appointment, the end product was lacking. There were crumbs on both front seats, grease and crumbs on the center console, and a pack of cigarettes left in the back seat by the technician working on the car. The main reason for bringing in my car was to address two stains. They were unable to get one of the stains out (understandable), but didn't mention anything to me until I came back in to speak to them about it after discovering that the stain was still there. Overall, I was really disappointed by the experience. I had another appointment scheduled to have our other car detailed, and will be cancelling to go elsewhere. read more

I went here to have my car washed/cleaned because I bought the groupon. The groupon was a $30 value. I got the "premium" wash which included wax and all sorts of stuff on the outside plus vacuuming and wipe down on the inside. I'll admit the inside was the part I was really after, I have a habit of spilling cereal. They did a nice job. There was one smudge up along the odometer panel, but nothing that couldn't be fixed with a Windex wipe. I waited inside while they worked on my car, it took about 25 minutes. The inside was a little shoddy, but I didn't mind. When it came time to pay the guy tried to tell me that my $30 groupon was only valid for the "regular" wash which was $20 rather than $35 for the premium wash I had purchased. The groupon had no fine print whatsoever so I persisted and he eventually accepted the coupon. Still I would have rather have had the employees more informed about offers. Nonetheless my car was clean which is what I wanted. read more

GO FIND A BETTER CAR SERVICE PROVIDER. I'm extremely saddened to have to write this review because Tender Car was my go-to place in Milwaukee for years! However, the last 2 times I've gone in for their Premium and Silver packages I've been extremely disappointed. I have chrome rims on my vehicle and have some paint chipping on the back bumper from a recent collision, I didn't think this would play into how my vehicle was cleaned on the inside but it seems to be if your vehicle isn't in mint condition, they won't put in as much honest effort detailing your vehicle. The first time I was disapponted, the inside of my black vinyl trim had a white residue from being "cleaned" with dirty towels, my leather seats were not vacuumed, the windows had clear streaks across them all and my tires were clearly not addressed. I complained, they redid my tires and gave me a "complimentary basic wash". Upon my return a few weeks later, knowing the basic wash is no more than what you get from a gas station car wash, I upgraded to a Premium package with tire dressing. They said the guy who normally does the detailing might have went home since it was already 330pm...and here I thought they closed at 5pm? Apparently, they found him or someone, and after waiting only 30 minutes (too quick for a thorough Premium clean in my opinion) I received my car in less than acceptable condition, again! This service is nearly $40 and with the usual $15 tip I give, I'm spending $55 for a wash that is NOT WORTH IT AT THIS LOCATION. The plastic carpet liners in my vehicle were not cleaned, it was obvious the windows hadn't been touched, they skipped my tires AGAIN and even the "tender hand wash" must have been too tender because you could wipe the dirt off the outside with your finger! Never again will I frequent this location and I hope others find a new place to go to or that Tender Car actually reads this review and changes for the better. read more

First time here; found via the web. I should have read more reviews and asked around. Paid for the Red Dress service only to get home and remove wax from various places all over the car. Noticed a lot of dirt on the hood still existed (which I easily wiped off), the tires were treated but the wheels were not cleaned. Headliner wasn't touched. A lot of debris found around door jams and edges of windows. It would appear they forgot the "detail" in DETAILing. Perhaps this was a bad day for them - but you only get one chance to get a good review with these prices. Also, don't pay until they've let you inspect the work. My fault I suppose, but I would expect six hours to mean they were actually detailing all that time. read more

My review is really on the establishment as a whole. The owner was welcoming when I stopped in to inquire, and the staff was customer focused. We were shopping for a place in the area that can help my colleague get a ding out of her car. I love a clean well organized professional shop and this one was just that. Jon the owner knows his business and strives to make each person get what they came in for. I highly recommend them. read more

Tender Car Care is more of a mechanic shop and detailing location but they usually have several cars for sale on their lot as well. I spent months looking for an SUV in my price range and Tender Car Care had a 2004 Ford Explorer that was in really great condition, with low enough miles (70K) for that year. I met with Jon the owner who was really friendly and we took it for a spin and I was really happy with how it felt and drove. I had a few minor concerns that Jon said he would fix if I purchased the car. We negotiated a little bit and I finally decided to get the SUV. Jon said that he would fix the small things that I addressed on the test drive and I could pick it up in a couple of days. He also gave me a month warranty if I noticed anything else, which I didn't. I was really pleased with my SUV, especially during the winter. Unfortunately, I drove the Ford Explorer off of the HWY on a trip to Door County towards the end of last summer and it was totaled :( Thankfully I had full insurance coverage. Prior to my car accident I had wanted to have the car checked out (tuned up) before heading to Door County, but unfortunately they didn't have enough time to fit me in. So, I have been using a loaner car for the past several months and it had a few problems so I contacted Tender Car Care to get a few things fixed. Jon did the work on that car and when I told him the story about my accident he offered a discounted rate because he felt bad that he wasn't able to fit me in before my accident. I thought that was very honorable. It seems like he takes pride in his business and wants his customers to be happy. I've already let him know that I'm in the market to buy something similar... read more

If ever there was a case of don't judge a book by its cover, Tender Car would it. I was immediately sketched out when I pulled into the lot...their business sign was far from impressive and there were cars parked in total disarray (I hope that makes sense). I nervously walked in and saw three employees lounging around on the couch looking like they had a rough night. Add to the horror that the place looked like more of a chop shop than a place to get your car detailed at and you're starting to get the picture. Shortly after leaving, I put into perspective that these folks weren't serving food and relaxed a little about things. When I returned to pick up my car, I noticed that my vehicle was receiving the attention it deserved and had never looked as clean as it currently does. These guys don't f#ck around! I mean every nook and cranny had been cared to. Not a streak on the windows or mirrors. Totally impressed!! If you're not currently using Groupon, you should be. I got their top of the line White Glove package (which normally runs around $300) for about $150 after taxes and tip. Well worth every penny spent. read more

Went to Tender Car yesterday to have my emissions tested and to get my car registered, I went there expecting to have to wait a long time for the test then have to go to the DMV and wait even longer to get registration done... Nope! Not here! I was in within 5 minutes of arriving and the whole process took me about 15-20 minutes. They gave me a new sticker right there after I passed! Hooray! They do emissions testing Mon-Fri 9am- 6pm and on the weekends (I don't know those times) with no appointments needed. Staff was friendly and I enjoyed my quick experience, I also have another car issue that I am planning to come back and have checked, I am hoping to have an equally pleasant experience to report on then! Thanks for making my day a little easier Tender Car. read more

NEVER go to Tender Car to get your car fixed! First they kept switching the date as to when my vehicle would be fixed. I know sometimes it takes longer than they expect, but they called Friday saying it would be done Tuesday then all the sudden they needed another week and when we complained about how long things were taking they said it'll be done in 2 days. Then, they cracked my windshield while fixing my front end, and tried to say it was there from my accident, which isn't possible because there was no crack in the windshield when we took the vehicle in. They were going to let me drive off their lot without saying shit about it until my dad pointed it out. We had to fight with them to get it replaced. Now I'm driving home and the wheel well cover they repaired is damaged! They had my car to fix the windshield yesterday and now this? These people are SO SHADY and will give you the run around. Find ANYWHERE ELSE to take your car. read more

Tender Car Collision - Cracked windshield - Body Shops Near Me - Milwaukee, Wisconsin

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I've been going to Tender Car for over Ten years, I started going there for detailing. Then later on a bought a vehicle from the Southside location in 2013. And as of late my girlfriend had an accident and Moses Rivera and the rest of the team did a great job w/ the repairs, Moses kept us updated even tho the process didn't take long at all. We just appreciated that he went out of his way to let us know that everything was ok. VERY PROFESSIONAL. I'll def go back. read more

I never had a chance to use tender car collision. I had a fairly simple repair, and they want $125.00 just to look at the car. It would be used toward any repairs, so there's that. Then about $75.00 to tow the car there. read more

Follow up to my original review posted on 5/20/18. Wound up driving to the 76th Street location on Saturday, 6/16/18. Talked to Sharif, the general manager and I have to say not only was he extremely apologetic but he was also more than accommodating in agreeing to speak to the owner so they could correct the errors made during my repair at the Kinnickinnic location. Additionally, they went above and beyond by agreeing to repair some damage on my vehicle they didn't cause just as a courtesy for the horrible service I previously received. They really have worked overtime since I've been dealing with them to make sure I walk away with a completely different experience than the 25 days in hell I had to endure on the original repair. We made a plan for me to drop my car off this past Tuesday, 6/26/18 and that's exactly what I was able to do. They had Enterprise come pick me up for a rental at their expense and promised my car would be ready by today at the latest but I wound up receiving a call yesterday to come and get my car back. Under promised and over delivered. That's what I like! However, there was a minor hiccup with one of my rear floor mats being damaged during my complimentary detailing but I was able to fix it myself. Not super cool, but I'll let it slide. On the original repair, my driver side front window tint was damaged. I told them I'd just get it fixed myself since I needed to get the passenger side front window done as well. They offered to take care of it for me instead. When I mentioned earlier today that I'd also like to get the two rear windows done so all the door tint would be new and asked them to get a price for me outside of what they were covering, they also agreed to cover them, too. Three free window tints when they only messed up one? Tell me that's not working EXTREMELY hard to turn my opinion around and I'll call you a moron. At this point, Sharif is the go to guy for this entire business and I can't recommend this young man highly enough. I think I came out pretty clean in this situation because I didn't try to get over on them. I pointed out my damage in addition to theirs and simply asked to be made whole. Didn't try to finagle anything extra out of them and got it anyway--proof that honesty goes a long way. They've redeemed themselves fairly well thus far. As such, I'll take them from 1 star to 3. They definitely earned the extra 2 stars. read more

I would like to give a big thank you to Juan, Christina and Moises at Tender Car on KK! Great service for my vehicle excellent customer service, very friendly, helpful informative and thorough in their work! Highly recommend them if you need work done to your car, thanks so much guys, you rock! read more

I took my Mercedes in to have the bumper repaired through my insurance. Was told a month later that it was ready however, I was then contacted by my insurance rep, that during the repair they broke the part of the drivers side fender that connects the bumper. Was informed that this would be taken care of shortly after once they ordered the part. So, I paid my fees and took the car expecting a call back. They never return my calls and act like it's not there issue. I have photos of original damage taken by progressive and screenshots from progressives notes saying the shop did not preform repair as agreed. Along with this the paint job on the fender is horrible and doesn't match the factory black at all and my side marker light was never fixed like it was supposed to be. This has been the worst business experience I've ever had and the damage has grown worse due to me having to wait for results and still driving it with the damage they caused. Horrible decision on my part to do work with this company. read more

Tender Car Collision - Body Shops Near Me - Milwaukee, Wisconsin

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This place has always gone above and beyond for me and tonight was no different. I called on a Sunday night not expecting anyone to answer but looking for advice on tow company and cost. When finding out the car was on a nearby street, the owner John, personally met me at the vehicle and assured me it could be driven over and that it would be looked at first thing in the morning. He also went over what the issue most likely is and the turnaround time. I am still in disbelief that he took time out of his Sunday evening to majorly help me out of my jam. read more

I had an accident and took my car to get an estimate for damage. I put off the fix until they called me to see if I wanted them to fix it and could get it fixed right away and this is when my nightmare began. This review is for the highway 100 location. I was set to bring in my truck to get repaired and I drop it off in the morning and they give me a loaner car that is almost 20 years old and smelled like an ashtray. I figure I can deal with it since they say repair should be done in short period of time. I waited and after 10 days I finally call and they say it should be done shortly by this time I am fed up driving a car 20 years older than my truck and decided to get a rental instead of loaner car. Still took them almost an additional week for the repair. I finally get my truck back and already upset they tell me we didn't charge for the loaner car I was like you gave me the loaner when it was on fumes and I filled it with gas so you better not have charged even though my insurance was footing the bill like it was a favor to me. I get my truck back and they gave me it back with it dirtier than I left it and all my car seats disconnected and tossed on there sides at that point they tell me to contact the owner via email and explain my disappointment. They tell me there was a death in the family and I understood and would reach back out later but a few days go by and I find more damage the did not fix on my truck and had to reach back out because if you are a professional auto place it should have been assessed on first day it was on the rack. So I ranted more in an email. I obviously didn't want to bring my truck back in because of how long it took the last time. This time repair was fixed in a day. I never heard back from the owner after all the false promises in the email. I cannot recommend them if you need a repair for your car or truck start elsewhere. read more

Rated zero I was supposed to drop my car off today which is a Saturday and they know and nobody's there so I called it took me forever to get a hold of somebody and she said she'd have them call me back nobody called I called two more times nobody answered on the third try she answered again but by that time I already had an appointment made somewhere else plus they had the estimate jacked up to almost $400 more than what my insurance company estimated the repairs at go somewhere else go to caliber they are the best read more

I was just there yesterday 11/29/2018 and the service was done in less then the time it took me to get to them.. Mr. Rivera took care of my issue and was very polite and respectful. read more

Worst place ever to take your car. Beware of this business! They only got one star because I had to give them that.

Update: The owner contacted me and offered to compensate for the damage done to my vehicle last year. We agreed upon his facility fixing some repairs that I would've needed later down the road. Thank you for taking care of my vehicle and fixing it very quickly. Also, thank you for reaching out to me and actually taking my original review on here seriously. read more

My wife vehicle was hit in the tailgate of the vehicle was smashed in it took them over 2 months to find a tailgate which I know there's plenty of tailgates around in the city it took them another month and a half or so to paint it and then keep giving me run around about the vehicle I've called over 50 times and I have the cell phone log to prove it from they did not fixed numerous issues from the tailgate that they put in like tinting the window the way it's supposed to be never was tinted I had to go somewhere else to get it tented the hatchback is not closing properly brought it to them they claim they fixed it but they fooled me on that too the side quarter panel of the bumper is bulging out I just feel that for a $4,000 job who stole from who I gave them numerous chances called them numerous times to at least tint the window in the back so the glare won't be so bad for my wife's car and they just keep jerking me around very sad that I trusted this company when I see the commercials on TV so unless they turn around their practices don't bring your car here if you ask for a return phone call they never call you back it's always one lie after another lie saying that it's going to be ready and it never was it's just a joke so if you want to save your time and aggravation do not bring your vehicle here and by the way by them screwing around with me and this vehicle they cost me over $2,000 in Rent-A-Car fees because I kept asking them for a vehicle and they said they never had one for me to use but yet they took their sweet time and I had to absorb the rental car fees so my wife can get to work read more

My CAR was STOLEN from TENDER CAR! Tender Car left my car running and conveniently unattended. The video shows someone walking into the shop (full of employees) and driving off in my car. INSIDE JOB??? The owner, Jon Petrie, told me he would pay for any repairs and do whatever was necessary to make things right. I TRUSTED Jon. I have been waiting patiently for my car for 8 WEEKS. My car was recovered and has been at Tender Car for 8 WEEKS!! Jon does not return my phone calls. He only texts me when I text him. Every week he has a new excuse as to why I don't have my car back. SHOULDN'T I BE A PRIORITY?! I am a 19 year-old female college student attending school 13 hours away in New Jersey. Without a car I can't work this semester. I can't afford to just buy another car. Now I have to spend time & more money to sue him. Let the Buyer Beware! Don't let this happen to more innocent people. PLEASE SPREAD THIS MESSAGE. DO NOT PATRONIZE TENDER CAR! read more

My car has been their possessions for over two months and it's still not ready. I know of people whose car had extensive front end damage and their car was finished in 3 weeks with other companies. I call myself saving a couple dollars and I guess it cost me in the long run. They have very crappy and unsafe loaner cars. Did I mention they had my car for over 2 months and I'm still waiting as I write this review. read more

I had a HORRIBLE experience with TenderCar. Primarily, I am writing this to warn customers that I have been stolen from. I had some cash in my glove compartment and not only does the manager treat me disrespectfully, but they refuse to correct the issue. I am currently waiting in the parking lot for the police to arrive. Horrible experience. read more

Not impressed at all.....took my car in for a black car detail. They did a nice job cleaning my floor mats and carpet. I had numerous salt stains and lots of dried up chewing tobacco that had fallen out of my hands while driving. My dash board was not cleaned well at all. In fact, there were numerous crumbs/dust/dirt on it. My parking brake lever was not cleaned as you can see from the picture. A lower compartment under my stereo was also not cleaned. The website also states that the black tie package includes vacuuming and shampooing the trunk. Neither of these two items were done. I would not recommend this shop for auto detailing. read more

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Spring is here (kinda)! Which meant it was time to give the car a deep clean again. I did not have an appointment but they were able to squeeze me in. They did a thorough job -vacuuming all my crumbs, washing floor mats, wiping down the doors, glove compartment, etc. Very satisfied with how clean my car was after they were done. read more

Honestly, I'm surprised to see the response from other customers. Lets start off with this confession: I am brutal on vehicles. I'm always on the go, hauling my bike around and going on rides so my car was kinda nasty. Full of residue from Clif Shots wrappers, sticky from Gatorade and covered in crumbs. Dropped my car off at 9am, was told to return at 3:30pm. When I arrived they were just finishing up my car and told me it wasn't quite dry yet. Being the genius I am, I tell them I'll take the car as is. Biiiig mistake on my part. My car smelled funky for a week. LET THEM DRY YOUR VEHICLE NO MATTER HOW LONG IT TAKES! Looks great though! They even were able to get rid of the pine sap from my bumper that had been there for 2 years. This was my second time using Tender Car, and the experience has been positive both times. read more

This place did a great job cleaning my car after i threw up all over the front passenger seat! (Stomach flu, locked window, long story). They took a long time (5 hours) and my car was still wet when I got it, but totally understandable given the condition of my car. They did not charge me more than the standard even though my car was in poor condition. The actual service was the best part - my interiors came out looking brand new, you couldn't see any stains from the throw up, and it smelled great. Will return for steam cleaning. I thought the price was very reasonable compared to other places I compared. read more

I would not recommend this company for auto body repair. My daughter took here car here to be repaired because she needed help with the deductible as they advertise. The repair work was terrible! The paint job was not good, they ruined the trunk... won't open and the taillights are loose and literally fall out! Took the car back a 2nd time and still not fixed! Not professional workmanship at all! read more

I won't give them five stars just yet but they did impress me this time around. I had previously written a Yelp review after two bad experiences and thought that would be the end of it. But the owner recently contacted me and offered an apology (better way late than never I suppose) and offered to give me a service for free. He said some of my bad service happened under a different manager while he was our recovering from a medical issues. So I took him up on the offer and he was good to his word. I got my few hundred dollar service for free and he even replaced the battery on my Fab for free. While I want to see more consistency before I get too positive, this is a step in the right direction. And I will go back. He definitely went above and beyond my expectations, first with the note and apology and then with the good service. read more

Ben S., my experience was very similar to yours: NEVER, NEVER again. Shocked they're in the business of detailing cars & in a location with flocks of seagulls flying overhead! Offered me an upgrade to their "White Glove" service (see: http://www.tendercar.com/2051716.html for what that SHOULD include). Katie said they would have the overnight crew take care of the car. I gave them extra time & picked up car late afternoon. When I arrived, I could already see I wasn't going to be happy. Overspray on undercarraige, wax wasn't fully buffed away, rubbing compound residue, door jams hadn't been touched neither had the engine, carpeting hadn't been fully cleaned or dyed, wheel wells dirty, seagull poop on hood. As I was looking over car, before I could even say anything, one of the managers came out & said if I wasn't happy they would make it right, also making point to say they weren't happy with overnight person who did work & would be firing him. Why even tell me the car was ready then? Due to the time/gas I spent & now having to come back (I live 30 miles away), they said they would give me $20 discount. I gave them an extra couple days to make it right, emailed & called to let them know when I would be picking it up to make sure it would be completely redone (as promised by Manager Joe). I arrived to wax overspray on undercarriage as well as rubbing compound residue, engine & wax job better, but when I flipped back seats forward...they hadn't even vacuumed much less cleaned carpet. Waited for 30 minutes while they took care of. Joe said if I had any other problems to come back, I live 30 miles away...why not take care of it the first time? I just wanted to get out of there...sick of excuses, lack of professionalism, etc. Arrived home took closer look, they hadn't vacuumed or cleaned the trunk area or floor mats either, water spots in many areas, windshield smeared...and to top it off, rear window motor isn't working & is making loud tapping noise. I own a small business, come from a family of small business owners & if I/we ran them this way...we wouldn't have lasted a year much less combined total of 39 years in business. read more