Outstanding Service -- Daniel Made the Difference…read more From the moment my wife and I arrived, this visit felt different in the best way possible. As we walked up, Daniel was cleaning the front area. We made eye contact, and without hesitation he immediately opened the door for us. That simple gesture set the tone for what turned out to be an exceptional experience. We placed our order and expected the usual wait, especially since the restaurant was completely full. To my surprise, our food came out in about half the usual time. Even more impressive, everything was perfect -- truly perfect. The food was on point, and the entire staff seemed genuinely happy, working together like a well-rehearsed symphony. That kind of atmosphere is rare and doesn't happen by accident. After finishing our meal, I began cleaning our table when Daniel appeared again and politely asked if he could take our trash. I recognized him immediately and made sure to thank him for how much I appreciated his service that evening. Throughout our visit, I watched Daniel consistently interacting with customers, cleaning, and making sure tables were ready the moment they became available. His attention to detail, work ethic, and positive attitude stood out in every way. I honestly don't know if this is the result of exceptional leadership at this location or if his parents did an incredible job raising him -- but either way, I was blown away. Please make sure this feedback reaches Daniel and his manager. He deserves real recognition. He is the kind of employee who makes a lasting impression and elevates the entire brand. A future leader for sure. I usually visit the Eastlake location, but after this experience, this restaurant is officially my new favorite -- and Daniel is a big reason why. Thank you for an amazing experience.

Not gonna lie I'm not the biggest fan of In N Out, especially their lines, who waits 40 minutes for…read morea burger with no bacon, WHO? Not I but I do go when it ain't too busy for my kids. Over the years I have grown to respect their freshness of their burgers, their prices & simple menu & how clean they are. And the customer service how friendly the kids/young workers are. That's why I like the Eastlake one the kids/workers their take pride in their work. Here, it's a NO, it is faster but honestly In & Out shouldn't be fast & there is where the problem is here. I've notice the cooks & most the workers here are Tio's & Tia's that would work at a Burger King or Jack in the Box. And that's fine because they are faster but that's not a good thing for In N Out, tios & tias (older people) should not be working there because they rush their cooking & don't take pride like the young people who love working at a In N Out do. It shows in the food at this area, I've gotten sick 3 times & my kid 4 times, most the time meat is real pink & the burger is sloppily made & greasy. Then why do you come Andy you might ask, well because it's convenient & close to us but no more, we going to the Eastlake one when my kids want to go. Main Street In N Out please hire younger workers who love working there or retrain your older cooks, I shouldn't get sick 3 times in a row. And hopefully one day you guys will have bacon on your burgers, one day.... one day... For now it's the Eastlake In N Out for me.

I was in the area and wanted to grab a quick dinner. I ordered a plate with teriyaki chicken and…read morefire wok shrimp with the greens as the base. The greens are chopped pretty big for the bite. The shrimp had a bit of a kick. The teriyaki chicken was chopped in large pieces that you had to bite off each piece. There were some grizzle in the chicken that I had to remove every few bites. It would be nice if there were a vegetarian option. Sometimes you can get a good deal using the app. There's parking along the back side of the shopping center if it get busy with the parking spaces close by and the drive thru.

Ordered through the drive thru and was told to wait 3 minutes on the side of the restaurant for the…read morenoodles to be done. Waited for 10 minutes and went inside, after another few minutes, I was helped out but only to be told the noodles that were made went to other orders and skipped mine. I was told to wait 5 more minutes. Unprofessional and probably the only time I had a problem with Panda Express.

I ordered the spicy chicken sandwich combo and it was horrible!!! The chicken was flat as a board!…read more Dryer then hell! Literally DRY! The service was disgraceful! No customer service. This person was in a hurry to get the order out and immediately closed the window right after handing me my order. I didn't even get a chance to ask for napkins. When I looked up at the window it was closed and the person had walked away. I was so hungry only reason why I took a few bites. Trash! What happened to Wendy's! I remember ordering the same meal and the chicken pieces were huge and juicy! It's gross and not worth the time or money! I ordered the Spicy Chicken combo and my little girl ordered chicken nuggets and fries which were also dry a total of about $30 bucks! I don't mind paying but this is not, ok. Do not go to this Wendy's! Very disappointing! The staff lack customer service skills and the quality of the food sucks even more.

Today 04/28/25, I made a stop at one of my nearby Wendy's locations in which I have been coming for…read morethe last 4 years due to being close to my work. I placed an order for a biggie bag.  The cashier did not ask if it was for dine in or to go. When my name was called, I told the employee it was for 'to go.'  The employee named Cesar began to mock the casher saying it was her job to ask.   I told Cesar its okay, just please give me a to go bag and I got it.  He proceeded by saying he's got it but very aggressive on handling my food.  I again repeated myself , "please stop touching my food, I got it."  Cesar did not listen to me after several attempts of asking him to stop.  In the process he used his bare hand/fingers on handling my fries and specially the nuggets.  The burger was wrapped so it did not matter. At that moment, I told him to please give me another set of nuggets and fries since he touched them with his bare hands. Rather than listening to the customer's request (me), he then stated that's how we handle them , with our bare hands en quote.  I said, that's not how it's done, so please give me another set of nuggets to replace the once you touched. While attempting to replace my nuggets, he kept on mocking me and making fun of the situation.   So I then asked for a manager.  A manager named Joselyn came out.  I tried to explain to her what happened but she did not handle the issue very well.  She proceeded like it was not a big deal.  She replaced my nuggets but at the same time she allowed Cesar to continue to mock me.  Instead of removing him she allowed him to mock all the way to the end, I've never had this type of incident happen before at any restaurants or fast food places.  Wendy's cannot allow an employee to unsatisfactorily handle food like this , admitting in front of everyone 'that this is the way'.  The employee in the customer oriented business cannot mock a customer in the presence of a manager.  A Wendy's manager should know better on how to better handle situations like this and must treat this seriously.  Having an employee continue to mock a customer is not leadership. I hope this email finds someone that cares about your company as I expect both Cesar and Joselyn to be reprimanded.  As this is not Okay at any level..  On my way home I lost my appetite for the food I bought as it was very bothersome having this experience. I routinely eat at this location alone or with my employees/contractors and friends at least once or twice a week.  I demand for something to be done, as this is unacceptable to any valued customers.

I'm not a huge fast food fan, but I ordered because my wife wanted McFries. I gotta say, the Bacon…read moreBuffalo Deluxe was delicious.

Again no issues here. I use my app both with drive through and pick up. Never had a wrong order and…read moreemployees are very friendly. Inside is much smaller than other McDonald's. Although the prices are through the roof I just wait for them to be in special through the App.

Ok so I haven't had Carl's Jr in years due to multiple bad experiences, but I just wanted to say…read morethis one rocks! I had a super bad day, had to get crutches in the hospital, was there all day, and starving. First off, the employees taking the order were very polite. I ordered a Famous burger with added bacon and an Oreo shake. Not bad, fries were good - quality of better than Wendy's or McDonald's (in my opinion). The tall bigger guy at the window was super nice and chill, wish I knew his name to thank him. Next when I got my Oreo shake they put EXTRA whip cream. Now I'm the kind of person that loves extra whip cream, asks for it, and never gets it. This one time I didn't ask and they seriously blew my mind and expectations. For a minimum wage job, most people half ass it and don't care, but it seemed like this guy was on it for everything. He asked if we wanted sauces and I requested ranch. Typically a fast food place will only give out one sauce if not specified due to tight rules/budget/not caring. But I got 3 buttermilk ranches and HELL YEAH. I'm not one to compliment lightly because I previously worked in the food industry so I understand the ins and outs - but for what this place offers they did an awesome job and I really hope that tall guy can get some recognition. Thanks Carl's Jr! Haven't been here in years but now I know I'll be back. P.S the Oreo shake is pretty bomb. Sweet though, so if you don't like sweet don't get it. If you do - enjoy the ride.

Unfortunately this place is a no go. Rude workers that don't care even if they are "trained". I…read moreonce got a burger with no patty inside. Whatever job you have , do it well. You never know who you will encounter and all the connections that can be made. Some people are miserable and their life sucks. I will never spend my money at this establishment. And the bathrooms are disgusting. I walked in once and walked right out immediately. Good luck to management. Maybe the workers can remember to say , "hi welcome in" even when the auditor is not there.

I want to state that I still believe that overall, the new McDonald's vibe is awful. To get…read moreanything resembling service you need to use the app. I recommend it anyway because the rewards are very good. I get something free like 2/3 of the time that I use the app and I still have tons of points. If you use the app, order in advance, and either show up in the drive through or to the pickup window, you will usually get what you need, quickly, and without hassle. Well, what if you need something that's not in the bag or have an extra request? This is where it gets ugly. In the In the vast majority of locations I go to, there are all kinds of customers milling around and waiting for this or that, while a single employee slowly helps them one by one, and all the other employees ignore them. The only people that get service are those who raise their voice. The experience they've created of peering into the small opening to the kitchen as a customer, hoping someone will help you is just not where it's at. HOWEVER ... I visit this location in the mornings and often eat there in person, and at least when it comes to that, and using the app (this is very important)... I get very good service. The woman who seems like the manager in the morning is just so kind, and is always checking to see if anyone needs anything. If you're eating in, order on the app at this location and have it brought to your table. If you do need something, ask the person who brings you your food. (You shouldn't have to do this normally). It's just a much better experience than using the touch screen, trying to order (just absolutely don't) at the front counter, etc. That's when the new McDonald's really stinks it up. Employees like the morning manager are the types of people all McDonalds should be looking to build around and it seems like from other reviews they need someone like her to be there at night. But, I had to stick up for this particular McDonald's just a little because of my experience, and they have a 4.0 rating on Google which is pretty solid for a McDonald's.

I don't get it. They just remodeled this location, and I thought service would improve but it's…read morestill horrible. This McDonald's is one of the busiest locations, and now you wait longer than ever. They really need to train more employees or get staff who are willing to help move the line along. I waited about 40 minutes for an iced coffee, and the only reason I stuck around was because I was already in line. I also ordered a cheeseburger, and I regret it. Service needs a major improvement the remodel didn't fix that.

I started coming here during the $1 slushy promo because I'm a straight-up sucker for the mango…read moreslushy but I kept coming back for the people. This spot became part of my daily routine -- I'd grab a slushy, sit and read, and the crew (especially the 2-4 PM shift) always made me feel welcome. They'd even refill my drink without me asking. Just solid, kind service. I'm honestly bummed I'll be gone for a few months because I'm really gonna miss my mango slushy runs. lol

Wow this place is no longer providong value or good quality meals. So disappointing. They just…read moreintroduced their philly cheesesteak for $13 and it looks like nothing close to the pictures. At least at other places its somewhat accurate. I will not bring my family here ever again.

I had such a wonderful experience at Chick-fil-A today that I felt compelled to leave a review…read more I placed a mobile order through the app, but after submitting my payment, I received an error message saying the transaction didn't go through. Thinking it was a glitch, I tried again and got the same message. When I checked my bank account, I realized I had actually been charged twice. I went inside the restaurant for help, and every team member I interacted with was kind and professional. The cashier assisted me, then involved another team member, and eventually someone who I believe was the field operator or manager on duty. Unfortunately, I didn't catch his name, but I want him to know how much I appreciated his help. What stood out most was how he handled the situation. He never made me feel like I was inconveniencing anyone or questioning my concerns. Instead, he treated me like a valued customer, apologized for the issue, and worked to find a solution even though it clearly wasn't his fault. Rather than asking me to pay again while the duplicate charges were being resolved, they were able to use a promo code to cover my order so I could leave with the food I had already paid for. To make things even better, they gave my kids free ice cream. That small gesture meant a lot. As a Registered Nurse, I understand that errors and system issues happen. What matters most is how people respond when they do. This team handled the situation with professionalism, empathy, and genuine care. My 11-year-old son even said, "This is 10 out of 10 service," and honestly, I agree. Because of the way this situation was handled, I left feeling appreciated and confident that I will continue returning to this location. Leadership sets the tone for a team, and based on this experience, that store is in excellent hands. Thank you to everyone who helped us today. Your customer service truly went above and beyond.

It's been a while since I've ordered the Chick-Fil-A Spicy Chicken Sandwich meal with their waffle…read morefries and had forgotten how good this sandwich was. I always order their Spicy Southwest chicken salad but wanted something different today. This spicy chicken sandwich has boneless seasoned chicken breast with a buttered bun and dill pickles. I like to dip the sandwich in their honey mustard Chick-Fil-A sauce...so delicious!! This Eastlake location is always busy but the line moves pretty fast and the staff always offer friendly customer service. Give this sandwich a try! Happy Yelping :)