I recently purchased a home that was neglected in too many ways to mention. The area I live in is…read morein case proximity to the water and there was a significant amount of activity from various critters. Global Green has done an amazing job curtailing the issue. In a time where the art of customer service has been lost they shine bright. There hasn't been a single question or request that hasn't been address in a timely manner. From the second you call to the punctual arrival of tech, you are treated with a high level of customer service and care.

NEWS FLASH: Yelling and screaming at your (former) customer is NEVER OK!!…read more We hired Global Green to spray our home against ants, silverfish and centipedes. Every time Karieem was in our home, he was the very model of courtesy and professionalism. We were told that the product was safe to pets and animals, and there was a three-month guarantee against re-infestation. A week or so later, we noticed that the bugs were still in our home. My wife called back to let him know. He came and sprayed again. A few weeks later, same problem - ants and silverfish. He came and sprayed yet again, telling us that our problem was due to pet food being present in the kitchen. Yesterday, we found our bathroom infested with ants. So . . . we called yet again. At first Karieem was very cordial and seemingly sympathetic, as we had known him to be thus far. He even offered a full refund (we did not ask for a refund! We just wanted the bugs gone!). In the next sentence, he said we would be getting only a half-price refund, since he had "bent the rules and came out several times". After a pause, his whole demeanor changed he yelled, "You know what? You're not getting a refund, and I can't believe you asked me!" He then went on a 15 minute rambling, screaming fit, accusing us of trying to take advantage him, and calling us "classless", "pitiful" (I have a digital recording of the last three minutes of the "conversation" to verify this.) Whatever product was used for insect control; at our house did not work for 3 weeks, let alone 3 months, and Mr. Koon was vehemently opposed to hearing about its poor quality. Guarantee be damned! If a product doesn't work, it doesn't work. It shouldn't be a personal matter, as he made it to be. When a business owner decides not to issue a refund to a customer, or decides to not continue doing business with a particular customer for whatever reason, there are more professional ways to go about severing a business relationship than screaming, ranting, and insulting. The incongruent and aggressive actions of Karieem, to me, indicate that he is a potential danger to his customers.

Had a rat issue in the attic of a 2500 square foot house. Called Accel and their rep tried to sell…read moreme on $8000 of rat prevention. Signed for recurring service. I have an immediate rat problem. A week later their tech comes and sprays the perimeter for bugs; no rat treatment. I complain and a week later another tech comes out with 6 rat traps and says he'll be back in two weeks. With the dead rats rotting away in my attic. Meanwhile the 2 man team for protecting the house shows up after 3 weeks and for $1800 and for 2 and 1/2 hours of work, they plug the end caps and block some access points - total cost of materials around 30 dollars - hourly employee wage $400. I decided to carpet bomb the side of the house with rat bait block and wiped out the problem. BOTTOM LINE: If you have a rodent problem do some research on Google; buy some steel mesh and liquid cement; plug the holes; and scatter bait blocks safely.

Robert just did our quarterly treatment and inspection. What a great guy. Very respectful and…read moreobviously a proud long-time employee of Accel Pest and Termite Control company. I have used this company since 2009 having had what I thought was a less-than-stellar initial treatment. The company owner called me immediately after my review and asked if he could come and see me. I agreed and he showed up with a service truck and a host of technicians to address my concerns. On that day, he taught me about the processes, I didn't understand and immediately undertook to take care of not just that concern but he treated my home gratis for my inconvenience. I have never forgotten the kind of businessman he is and Accel Pest & Termite Control has been my go-to for 16 years and three homes. You cannot go wrong with them

They were on time. We paid for a one year pest control contract. Mr Roberson said he might have to…read morecome back a few times. He instructed us to call if we saw an more bugs. After a few months, we called and advised that we saw a bug, Virgina was at our house the next day. I would highly recommend Virginia Exterminating. Good prices and amazing service.

We have our annual inspections each year and each year they're very helpful. The inspector whose…read morename I believe was Nick, found a leak this year that would have gone unnoticed by me. They're always courteous and on time too!

Our Pest-Out Technician was great! He provided outstanding service. Professionalism and Quality…read moreon display!

We have used E&R for the last 6 years and are very pleased with them. Very professional and…read morepunctual. David is an awesome inspector except for the fact that he's a Dallas Cowboys fan. All kidding aside, great to have him come and shoot the bull with him as well as get information about thing that a homeowner can do during the year between inspections.

Customer service is lacking. Owner is very rude and lacks interpersonal skills. Would never do busy…read morewith this company.

Great customer service! Dennis is responsive and offers affordable rates, with discounts for…read moremilitary families. We especially appreciate the unlimited free visits in between quarterly check-ins, to make sure all the pests are completely gone!

Good pricing and very informative of their process. Timely…read moreresponse to my request for quote.

I gave them a call in the morning and spoke to a very friendly very knowledgeable woman named Dawn…read more She gave us a great option to do a monthly treatment for a reasonable cost and offered SAME DAY service. This was crucial for us because we just moved in and wanted to spray everywhere down before cleaning and setting up the house. Later in the day Benjamin called and said he was going to be there in 30 minutes and exactly 30 min later there he was! Benjamin was just as friendly as Dawn and was super knowledgeable on how to best get rid of our bugs and other problems. Benjamin first hit the interior of the house all the corners and all. He the. took a giant brush and wiped down all of the cobwebs and dead nats and bugs on the entire outside of the house, the garage, and this I tell you was no easy task....but he smiled and we talked while he did his magic. This guy needs an award for his customer service, he was really an exceptional person. After that he went to town on getting a blower device and covering the front and back of the house with the good stuff. The awesome thing about this plan is we can call them multiple times a month if we see an uptick in pests! I was really worried about my dog getting ticks and fleas but with Dawn and Benjamin's awesome customer service I don't feel like that'll be an issue anymore. Thanks a lot guys :)

I gave them a two, because after no show they texted and said flat tire...but did not return texts…read moreor calls when they said they wanted to reschedule later in week. I had to call someone else. Better to go local in Williamsburg probably.

They are very responsive . I have had great results with anytime I have an issue. Their office…read morestaff has great customer service and has has been very helpful always. The technicians are reliable and dependable . I am on a quarterly service however anytime something comes up in between regular treatments they are always available to come out and spot treat if necessary . I have small animals and they are safe and happy to see them! As I am too! Beth B