Banking in Waikele, O'ahu, Hawaii…read more.. I was told by my other credit union that Aloha Pacific Federal Credit Union was right across the way... haha! How convenient! I was able to transfer money easily from one to the other! I like Aloha Pacific Federal Credit Union for its yearly local calendar. They ask members to submit photos for the theme of the year. For example, one year, the theme was favorite places. This past year, it was pets. In the past, I remember shared recipes. Anyway, the Waikele location is new-looking, clean, spacious, and bright. It felt a bit odd when I was doing my transaction because I think there could be more privacy... Maybe if the line for the tellers was further away from the counters? Thanks for the friendly, efficient service! I'll be back!

The staff is welcoming and friendly very helpful!! I would recommend this credit union!!read more

Honestly some of the best rates on this side of the island! They used to have a small kiosk on the…read moremakai side but now they're in Mauka Pearlridge. If you park by Macy's and enter through there, once you walk through it'll be on your right side. You can reserve currency online and they will let you know when to pick up. Or if you'd like to chance it, go in and pick up the currency you need you may be lucky to get some. They do have the list of currencies they do keep on hand on the screen with exchange rates. But in the off chance the currency you need isn't up on the board, feel free to ask. They may have what you're looking for.

Updating my rating from 3 to 4 stars. 1. They have moved…read moretheir machine out from the window so you can use your debit card without a fee again - Hurray! 2. Person who helped me, I think his name was Wiley was very courteous. But he did forget to ask me if I wanted to add their currency protection plan (CPP) (which was in the email notifying me my currency was in). I meant to ask about it but forgot. The other teller asked the customer he was helping and then I remembered...but had just paid due my currency... Probably won't t since I didn't get that much currency but I was curious to know about the service. Overall service by Wiley was good. The other teller wasn't as friendly to his customer. I had him previously and he's just not very friendly, and is rather curt and brusque. Even though he wasn't servicing me, it isn't pleasant hearing him interact with customers. But I love the convenience of this location for picking up, the ease in ordering online, and the speed in which the order is ready. Will continue to use this location!

My wife sometimes travels to Japan, and since the price of the yen is historically low right now…read morecompared to the U.S. dollar, she wanted to purchase a modest amount of Japanese yen. My first thought was to go to our regular bank, but after briefly thinking about it, I recalled how complicated things can become just to try to use their notary services. Upon checking, I confirmed that even for existing customers, buying a foreign currency may take several business days. Customers must visit a branch and "reserve" yen in advance, with the rate being determined on the day of reservation, and this service may not be available at all branches. I searched for a foreign currency exchange service and Currency Exchange International (CXI) stood out by being conveniently located in the International Market Place in Waikiki. We arrived at the Market Place just before 11 am, and having read a recent review placing them between Macy's and Pieology, I figured that Macy's would be easier to locate than the currency exchange. That's what threw off our search. There didn't appear to be an entrance to Macy's from where we were, so we had to go out to Kalakaua Ave. to reach Macy's, and the exchange was nowhere in sight. I did try to call the number but no one answered, understandable if the only person there was assisting customers. We went back into the Market Place and finally found it near the "Customer Service" sign and next to the escalator, and realized we had passed it before in our search for Macy's. When we reached the window, the gentleman was assisting a couple. I gathered they were purchasing currency by card, and that they were being asked to produce ID. After they received their currency and left, we were next, and I noticed someone else waiting behind us. At the window, I announced that I wanted to purchase Japanese yen and gave him the amount. He asked how I was going to pay, and I said "cash," and it seemed to be a straightforward process from there. He quoted the exchange rate he would be using, how much he would charge me for the currency, and the $5.00 exchange fee. I handed him the cash, and he passed back the Japanese yen and the receipt. Everything was smoothly executed. Later I had time to analyze precisely how the exchange worked. We were openly quoted an exchange rate, and by accepting, we agreed to it. The receipt had this disclaimer: "The exchange rate used for this transaction may vary from other exchange rates in existence globally." Using a rate which is slightly advantageous to the exchange and adding the exchange fee is how the business makes a profit. After comparing against other published rates, my feeling is that this was all worth it, given that we didn't need to make an appointment at a bank, for instance, and wait for them to obtain the currency. What might have taken days and involved an inconvenient location elsewhere was accomplished in a few minutes by going to CXI and paying cash.

Ease of ordering 4 stars. Cost of service 4 stars…read more In person customer service 2 stars. Me as I approached the counter: "Hi, I'm here to pick up won." Young male worker behind plexiglass window talking through unclear microphone: "Money exchange" Me: "I'm here to pick up my won that I ordered." Young worker: "Money exchange" Me: "I can't hear you. I'm here to pick up my won." Young worker: "Money exchange. Won IS money." Me: "I know that." (Worker proceeds to count out my won.) #1 As a worker, HELLO is in order. #2 Speak in complete sentences please. If the customer is not understanding you and you are saying the same thing over and over, you need to rephrase what you're saying because obviously, you are not being understood. "Money exchange" will not register with a person who does not exchange currency on a frequent basis. I have been to this location before to pick up euro and had no problem with another male worker. I have a masters degree and my husband, who is a lawyer, was standing right there with a confused look on his face as well. Emotional intelligence goes a long way in customer service.

Grand Opening of the newest location of the Hawaii State Federal Credit Union!…read more Located inside of Safeway at the Waikele Center, right next to Lowe's, this branch is very convenient with free parking, good lighting, and air-conditioning! Staff were very welcoming, friendly, and helpful... especially Toru M. (who told me about the CD special), Kim (who told me that my other credit union was right across the street), and Brandon (who did the paperwork to open my new account)! They explained the current promotion: Get 5 percent after 11 months with a minimum of $1000. That's quite awesome! Safeway customers that passed by enjoyed free cake, candy, and pens! Since I'm a member already, I got a lucky red piggy bank... thank you! I'll be back! Welcome to Waikele!

ITM machines at this location to do transactions. You have to input you SSN in order to use it. I…read moredidn't feel comfortable so I asked the worker if she could just help me with a withdrawal. I was told they don't have cash on hand and would need to use the machine. Not very helpful but I ended up going to another branch. What a waste of time.

Euro exchange went well, no waiting. No reservations no lines, very convenient. Only 100.00 euro…read morenotes were available though.

Traveling shopaholic…read more.. Always in need of some currency exchange that got me intrigued when I noticed this Ala Moana Center location on the Street Level right behind Centerstage. It's obvious what it is and understand it's the convenient mall location and I've been watching the numbers dip high and low and have asked if they sell a specific currency which they do and is so nice to know though noticed that they do charge a huge fee of $8.99 regardless of the amount that you're purchasing which can be reasonable if you're getting a large amount though reading further that they may need your personal information as well discouraged me quite a bit. They don't post the numbers so you just need to ask the staff which is very quick and easy but gonna check around further as this is not my thing. Thank you!