We rented electric bicycles today from North Star Sports. I never rode one before, my wife did so…read moreonce. From the minute we arrived, Pete was very attentive and helpful. He made sure we had the right sized bike, he taught us how to use it, potential pitfalls, sized our helmets appropriately, and did not rush us. He also shared a great tour that is a must see - go around Lake Champlain from Burlington on the Bike Trail - it is easy and has fabulous views. This is a don't-miss tour the price was similar to others in the area - not cheap but worth it I highly recommend North Star Sports without reservation. Although Pete was excellent, all the employees there seemed very customer centric

They seem okay. Bought a bike and they are responsive. Not a lot of choice in accessories.read more

Helpful staff great product selection plus a bunch of cool consignment gear for sweet deals in the…read morebasement!

A really tremendous store. They've got everything outdoor related. Selection is WAY better than…read moresomewhere like REI, and the people that work here really know a lot about the stuff they sell. The prices are usually pretty good too

Huge selection of gear for all seasons and super helpful staff always willing to help you out with…read morerecommendations for whatever you're looking into. They have a great selection of Patagonia gear plus their sister shop the Patagonia store of Burlington aside from clothes. They have an awesome selection bikes even some electric ones!

This store located in downtown Burlington it's very cool. As soon as we came we were…read moregreeted,awesome. The store is perfect for those who enjoy skiing. We bought a bib and a pair of pants for snow. The staff very friendly. I enjoyed the two story building. The staff came often to check on us. Greatly appreciated, as I said staff very friendly. I recommend this store, good prices, affordable and fun to walk around.

This is my favorite bike shop that I have used since the late 80s. Dave and Gene provided the most…read morepersonal and knowledgeable service of all the shops I have been too. I am still riding 2 Marinoni bikes I bought in 1987 and 88 and I consistently race on them and have won MI State Masters Track Championships for 2011 and 2012 on my Marinoni Pista they fitted and had made for me 1988. They provided track components and wool bike clothing when such things were not popular or to be seen in any other shops. Dave always looked out for me and provided Italian products that suited my taste and budget. The Winooski Bicycle Shop was also the hub to serious racers. Dave and Gene were real mentors and inspired me with their vast cycling and racing experience. They saw me on my way to the Montreal Olympic Velodrome for the first time and evan attended my races. Thanks Dave and Gene.

Always great service at a reasonable price been taking my bike there for over 20 yearsread more

Great bike shop but one on the bike mechanics has a condescending, terse, snappy attitude that irks…read moreme whenever I speak with him. All the other employees are great.

Brought my sons bike in, they had the problem fixed in less than 5 minutes. Incredible customer…read moreservice.

Brought a almost new Trek bike in for service with rubbing front disc brakes, was told it was a…read morebent front rotor, spent over $100 for all new discs and I thought all new pads. I had the same rubbing problem when I got it back, took it back in and was told the Tektro brakes don't work well in cold weather cause of the fluid, which wasn't true since it had been sitting in their shop all night. And was told they needed bleeding. Decided to just do it myself and pulled the pads on the front brake that were rubbing, and realized they were the original Tektro pads and weren't replaced, unlike the rear, which doesn't make a lot of sense. Cleaned the pistons with alcohol, exercised them, and oiled them up and solved the problem myself.

I'm kicking myself for not having discovered Betty's Bikes years ago!…read more The salesperson could not have been more courteous and helpful and I got a great deal on a splendid used hybrid-offroad bike which I've had absolutely no problems with. She even offered a high-quality lock to go with the bike and told me to bring it back anytime if I ever have problems. If you need a used bicycle I'd highly recommend Betty's on the waterfront. You won't be disappointed.

Julie was extremely welcoming, helpful and informative in the repair of my e-bike. She took the…read moretime to repair and test ride it to ensure it ran right. She's runs a very honest business with fair prices. I'd recommend her to anyone having issues with their bike, as well as anyone in need of an upgrade.

Excellent LBS. Very knowledgeable…read more I rented a Cannondale topstone gravel bike. The bike functioned perfectly. I have no complaints with the bike and appreciate how well it was maintained. I did a 32 mi gravel ride that was outstanding. This is the place to purchase or rent a bike.

Great shop, very knowledgeable and efficient! I stopped in because my brake was acting up and they…read morediagnosed & repaired for a really reasonable price.

Good selection of winter clothes when you visit VT in the middle of winter and realize you are not…read moreready for their cold. Can be expensive. The staff was super nice helping me pick the right gear. Renting skis, boots and poles (no helmet) (~$48) and snowshoes was easy (~$26)

Amazing and friendly service for rentals! Came here to rent snowshoes ($25/day) and the Bronze Ski…read morePackage: skiis/boots/poles ($40.50/day) + Helmet ($12/day) and the process was very quick and easy. I made an online reservation the night before, received an email confirmation, and picked up the following day. When you first enter the shop, turn right to the bottom floor.