A really tremendous store. They've got everything outdoor related. Selection is WAY better than…read moresomewhere like REI, and the people that work here really know a lot about the stuff they sell. The prices are usually pretty good too

Helpful staff great product selection plus a bunch of cool consignment gear for sweet deals in the…read morebasement!

Huge selection of gear for all seasons and super helpful staff always willing to help you out with…read morerecommendations for whatever you're looking into. They have a great selection of Patagonia gear plus their sister shop the Patagonia store of Burlington aside from clothes. They have an awesome selection bikes even some electric ones!

This store located in downtown Burlington it's very cool. As soon as we came we were…read moregreeted,awesome. The store is perfect for those who enjoy skiing. We bought a bib and a pair of pants for snow. The staff very friendly. I enjoyed the two story building. The staff came often to check on us. Greatly appreciated, as I said staff very friendly. I recommend this store, good prices, affordable and fun to walk around.

This is my favorite bike shop that I have used since the late 80s. Dave and Gene provided the most…read morepersonal and knowledgeable service of all the shops I have been too. I am still riding 2 Marinoni bikes I bought in 1987 and 88 and I consistently race on them and have won MI State Masters Track Championships for 2011 and 2012 on my Marinoni Pista they fitted and had made for me 1988. They provided track components and wool bike clothing when such things were not popular or to be seen in any other shops. Dave always looked out for me and provided Italian products that suited my taste and budget. The Winooski Bicycle Shop was also the hub to serious racers. Dave and Gene were real mentors and inspired me with their vast cycling and racing experience. They saw me on my way to the Montreal Olympic Velodrome for the first time and evan attended my races. Thanks Dave and Gene.

Got a rear flat tire and paid $67 to fix. Vivi electric bike. I was told they wouldn't keep bike…read moreover overnight because of the lithium battery. What they didn't tell me was that other features of the bike would stop working like the throttle! They would not fix or even be bothered to look at it because " it's a cheap bike" which in my humble opinion is a cop-out to not have to fix and blame the problem on the bike rather than admit to they're incompetence. No apology no offer for future store credit just a "sucks to be you" Never EVER! Will I bring a bike to these charlatans. And I highly recommend going to a different repair shop for your bicycle repair necessities Sarah , I don't know how to respond to your response of my review. So I'll just do an edit on my original..... My problem was not with the cost of the repair. Neither did I have a problem about the battery.. my issue is there was no discussion of the possibility of something going wrong and the shop might not be able to repair it.... I would have brought the bike elsewherlse! . NOw I have to pay someone to replace/fix the throttle that was never an issue to begin with. THAT heads up would've been nice. And I'm not going to your website and review the fine print of fix I g a back tire flat. I relying on what the shop worker tells me face to face

Great bike shop but one on the bike mechanics has a condescending, terse, snappy attitude that irks…read moreme whenever I speak with him. All the other employees are great.

Brought my sons bike in, they had the problem fixed in less than 5 minutes. Incredible customer…read moreservice.

Brought a almost new Trek bike in for service with rubbing front disc brakes, was told it was a…read morebent front rotor, spent over $100 for all new discs and I thought all new pads. I had the same rubbing problem when I got it back, took it back in and was told the Tektro brakes don't work well in cold weather cause of the fluid, which wasn't true since it had been sitting in their shop all night. And was told they needed bleeding. Decided to just do it myself and pulled the pads on the front brake that were rubbing, and realized they were the original Tektro pads and weren't replaced, unlike the rear, which doesn't make a lot of sense. Cleaned the pistons with alcohol, exercised them, and oiled them up and solved the problem myself.

I'm kicking myself for not having discovered Betty's Bikes years ago!…read more The salesperson could not have been more courteous and helpful and I got a great deal on a splendid used hybrid-offroad bike which I've had absolutely no problems with. She even offered a high-quality lock to go with the bike and told me to bring it back anytime if I ever have problems. If you need a used bicycle I'd highly recommend Betty's on the waterfront. You won't be disappointed.

Julie was extremely welcoming, helpful and informative in the repair of my e-bike. She took the…read moretime to repair and test ride it to ensure it ran right. She's runs a very honest business with fair prices. I'd recommend her to anyone having issues with their bike, as well as anyone in need of an upgrade.

Excellent LBS. Very knowledgeable…read more I rented a Cannondale topstone gravel bike. The bike functioned perfectly. I have no complaints with the bike and appreciate how well it was maintained. I did a 32 mi gravel ride that was outstanding. This is the place to purchase or rent a bike.

Great shop, very knowledgeable and efficient! I stopped in because my brake was acting up and they…read morediagnosed & repaired for a really reasonable price.